Joseph's Villages

Pros

• Gladys and Samantha are praised for going above and beyond to help residents.
• Gladys is described as incredibly attentive, knowledgeable, and professional.
• The leasing team at Uptown 22 is consistently professional, knowledgeable, and friendly.
• Uptown 22 is described as beautiful and well-maintained.
• The units are modern, clean, and stylish.
• The location offers unbeatable access to downtown and convenient public transit.
• The views from the apartments are stunning at sunset.
• The door access app is secure and user-friendly.

Cons

• The complex is an awful place, described as dirty and poorly maintained.
• The management is unresponsive and hard to reach.
• The hallways, elevators, and outdoor areas are consistently filthy.
• The pool is overcrowded on weekends and lacks proper supervision.
• There is a constant police presence dealing with issues on the property.
• The water has an awful smell.
• There are mouse droppings throughout the building, indicating a pest problem.
• Safety is a major concern, with gunshots heard at night from the surrounding area.
• Vehicles are towed without warning, even for minor infractions.
• Maintenance requests take a long time to be addressed, sometimes not resolved.
• Black mold was found behind the air conditioning unit.
• Roaches are present in the walls and outlets.

Review

Uptown 22 unfolds as a property with a striking split in resident experience, where the person at the center of many praise-filled stories is Gladys - and to a slightly lesser extent Samantha - while a large chorus of others paints a far more troubling picture of the building's day-to-day reality. On the one hand, numerous reviewers credit Gladys and Samantha with transforming their rental journey: fast responses, knowledgeable guidance, and a personal touch that made moving in smoother than they could have imagined. Several accounts describe getting approved, helped through initial hurdles, and getting moved in within a tight timeline, all thanks to the persistence and professionalism of the leasing office team. In these voices, Gladys is repeatedly singled out as an exceptionally capable, kind, and patient advocate who sincerely seems to care about tenants' success and comfort. The positive threads often emphasize how approachable and reliable these staff members are, and they repeatedly credit them with turning a stressful process into a genuinely pleasant experience.

Beyond the leasing office, many reviewers who speak highly of Uptown 22 also highlight the favorable aspects of the property itself. They describe a modern, clean, and well-maintained interior, with units that feel fresh and thoughtfully designed - from functional cabinetry and door handles to reliable appliances. The community is praised for its location, with a sense that one can enjoy the downtown energy without sacrificing daily convenience: a bus stop right outside the gates, easy bike access to the downtown area, and a setting that feels alive yet manageable. Residents repeatedly say the soundproofing works well enough to preserve peace, even in a vibrant neighborhood, and they compliment the exercise facilities for having high-quality equipment. Laundry is noted for its ease of use through app integration, and some speak warmly of the view at sunset, the overall aesthetics, and the general sense that the property is visually appealing and efficiently run. In short, for these reviewers, Uptown 22 can offer a comfortable, modern home in a location that suits urban living.

Yet the other side of Uptown 22's reputation is hard to ignore. A large body of reviews paints a very different picture: common areas like hallways, elevators, and outdoor spaces are described as consistently filthy, and the pool is labeled overcrowded and under supervised at peak times. Water smells and pest issues - mouse droppings and roaches - are cited as persistent problems, signaling deeper maintenance and sanitation challenges. The safeness of the community is questioned by several residents who report frequent police presence and even gunshots nearby, which contributes to a sense of unease that clashes with the more tranquil, secure impression some tenants hope to find in apartment life. On the management side, several reviews allege unresponsiveness: calls and emails go unanswered, maintenance requests sit unresolved for long periods, and basic building functions - such as gate operations or elevator reliability - are inconsistent, contributing to daily frustration. The experience of residents who feel they have to chase information or endure delays with move-out procedures and security deposits further deepens the sense that the property's operations can be opaque or discouraging.

There is particular tension around the accessibility of the leasing process and the responsiveness of the front office. One reviewer recounts repeated attempts to speak with a leasing agent only to be denied or ignored, even after adhering to the stated steps for application. The frustration extends to the perception that the office teams are not aligned or communicative, making it difficult for prospective tenants to feel confident about their housing decisions. This sentiment sits alongside stories of residents who felt well-supported by Gladys and Samantha in moments of crisis - such as sudden lease terminations or urgent housing needs - and it creates a nuanced portrait: the same staff who are lauded for their care can coexist with a management culture that critics view as slow, unreliable, or disconnected from residents' daily realities.

There are also vivid, long-form accounts that read like cautionary tales. A few reviews detail a deterioration in facility conditions after changes in management, noting broken or repeatedly malfunctioning gates and security features, outdated or nonfunctional laundry and gym amenities, and alarms that blare at odd times. The mold, ongoing drainage and HVAC concerns, and the sense that maintenance responses are inconsistent or delayed add to the call for potential tenants to consider alternatives. These narratives include the most pointed warnings - phrases urging people to look elsewhere, and anecdotes about escalating complaints that never seem to reach a satisfactory resolution. For some readers, the contrast between the glowing reminders of Gladys and Samantha and the persistent, sometimes alarming, operational failures creates a dissonant picture of Uptown 22 as a place where excellent personal service coexists with ongoing structural and logistical problems.

Within the mix, there are also personal success stories that show the possibility of a bright experience at Uptown 22 when the timing, personnel, and circumstances align. Some residents recount supportive, life-changing moves - landlord-tenant processes that move quickly, friendly interactions with staff, and a sense that a good unit can become a true home. These accounts often emphasize how Gladys and Samantha helped individuals feel seen and supported through every step, turning what could have been a stressful relocation into something smooth and hopeful. In these testimonials, the community feels alive and neighborly, and the overall environment - when the stars align - shines with modern conveniences, efficient operations, and a sense of belonging.

Taken together, Uptown 22 emerges as a property of contradictions and complexity. It can be a place of genuine warmth and professional care, particularly when residents engage with Gladys and Samantha who consistently appear as bright beacons of assistance. At the same time, the building faces a broad spectrum of operational and maintenance challenges that draw serious concern from others: cleanliness lapses, safety worries, pest issues, unresponsive management, and operational glitches that affect daily living. For prospective residents, the message is nuanced. If you place a premium on responsive, personable leasing support and can secure a unit with well-maintained interiors, Uptown 22 can feel like a great home, especially thanks to the staffing that many reviewers praise. However, if reliable building operations, consistent sanitation, and a sense of safety and responsiveness are non-negotiable for you, it's essential to weigh the history of complaints and to engage with current residents and staff (notably Gladys and Samantha) to understand how favorable conditions can be sustained in the long term. In the end, Uptown 22 appears to offer both remarkable personal service and significant systemic challenges, a combination that will shape each resident's experience in markedly different ways.

This part of West Palm Beach, Florida offers a variety of amenities and services that cater to seniors. The area is home to several reputable restaurants offering a range of cuisine options, as well as pharmacies and physicians' offices for convenient healthcare access. In the vicinity, there are also hospitals for comprehensive medical care, cafes for socializing, theaters for entertainment, and parks for outdoor recreation. Additionally, transportation options are readily available for easy access to surrounding areas. With its diverse offerings and convenient location near essential services, this neighborhood provides seniors with a comfortable and fulfilling lifestyle in West Palm Beach.

Restaurants

• Malakor Thai Cafe (0.8 miles)
• McDonald's (1.3 miles)
• O'Shea's Irish Pub (1.5 miles)
• BJ's Restaurant & Brewhouse (1.5 miles)
• Elisabetta’s (1.6 miles)
• Sassafras (1.7 miles)
• E.R. Bradley's (1.8 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.5 miles)
• MedMen West Palm Beach (1.6 miles)
• Green's Pharmacy of Palm Beach (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.3 miles)

Physicians

• Waterside Ambulatory Surgical Center (1 miles)
• Palm Beach Oral & Maxillofacial Surgery Associates (1 miles)
• Tenet Physicians Services (1 miles)
• Palm Beach Shoulder Institute: Ryan Simovitch, MD (1 miles)
• Endodontic Associates of the Palm Beaches PA (1.3 miles)
• Florida Department of Health, Palm Beach County Health Department, West Palm Beach Health Center (1.3 miles)
• David Aaron Mittleman (2 miles)

Hospitals

• Good Samaritan Medical Center (1.1 miles)
• St Mary's Medical Center (1.6 miles)
• West Palm Beach Va Medical Center (4.6 miles)

Cafes

• Subculture Coffee (1.5 miles)
• Starbucks (1.6 miles)
• Starbucks (3.1 miles)
• Common Grounds WPB (3.4 miles)
• Starbucks (5.5 miles)

Theaters

• AMC CityPlace 20 (1.8 miles)

Parks

• Howard Park (2.3 miles)
• Peanut Island Park (3.1 miles)
• Phil Foster Park (3.7 miles)

Transportation

• SIXT rent a car (Pick-up Only) (2.9 miles)
• Budget Rent A Car (3.1 miles)
• National Car Rental (3.1 miles)
• Hertz Rent A Car (3.2 miles)
• Avis Rent A Car (3.5 miles)
• Baggage Claim (3.5 miles)
• Palm Beach International Airport (PBI) (3.5 miles)

Places of Worship

• First Presbyterian Church (5.9 miles)