Happy at Home Care - West Palm Beach

Pros

• The service for the mom was great.
• The caregiver was very professional.
• They would definitely use the service again.
• The rates were reasonable, and the caregivers were kind with awesome office staff.
• The agency was great.

Cons

• They received bad service.
• The reviewer reports that the caregiver yelled at them when they tried to stand up for themselves.
• They have not had a shower or bath since July 24, indicating neglect.
• They claim they were robbed of their money and their insurance.
• They believe the agency is taking advantage of elderly clients.
• They express relief at being done with the agency and feel the agency did nothing for them.

Review

The set of comments about this care service shows a broad spectrum of experiences, ranging from high praise to staunch frustration. On one end, several reviewers describe the service as a bright spot during a difficult time, conveying trust and satisfaction in the care received for a loved one. The messages emphasize warmth, professionalism, and reliability, suggesting that when things go well, the agency can be a real help to families navigating elderly care.

In the positive notes, the mom's care is described as "great," with the caregiver labeled as "very professional." The writer explicitly states that they would "definitely use the service again," signaling a strong level of approval based on an actual experience. Additional praise comes from mentions of "reasonable rates," "kind caregivers," and "awesome office staff," painting a picture of an organization that balances affordability with personal attentiveness. The exclamation "Great Agency!!!" caps off a sentiment that the service, in this case, met or exceeded expectations and provided reassurance during a stressful period.

But alongside these affirmations, there is a contrasting, highly charged negative review that reads as a complete reversal of confidence. The writer starts with the blunt declaration, "Now I see why I got such bad service," signaling a strong sense of betrayal or disappointment. The reviewer attributes the problem, in part, to the staff's background, saying "They used to working with elderly," and goes on to claim personal insight and judgment about the agency's practices. The tone shifts to indictment and frustration, with phrases that imply a perception of neglect or bad faith.

The negative account becomes intensely personal and accusatory. The reviewer asserts feelings of hurt toward the elderly population, claiming they have to "put up with the service," and recounts a troubling personal experience: they say they haven't had a shower or bath since July 24. They describe being yelled at when attempting to stand up for themselves, and they dismiss themselves as being "too young" or perhaps more capable than the agency is used to dealing with. The rhetoric grows accusatory toward the agency, with statements aimed at discrediting its trustworthiness and insinuations that the organization is deceiving or exploiting elderly clients.

Towards the end of the account, the language becomes more inflammatory and venting. The reviewer suggests that the agency is "playing them for a fool," and they claim to have emerged victorious in the end, though the victory comes with a stark warning to others. The sentiment escalates into a harsh critique that features a claim of financial wrongdoing - "Less than one star minus 1000 they Rob u and your insurance" - and a final imperative to "Stop them now." In short, this narrative presents a narrative of abuse, exploitation, and unresolved grievance, expressed with a sense of betrayal and anger toward the agency.

Taken together, these reviews illustrate two very different outcomes from similar-sounding services. The first set of comments emphasizes dependability, kindness, and professional conduct, underscoring how important a respectful, well-organized office and caregiving team can be for families seeking support for an aging parent. The second account, by contrast, highlights deep dissatisfaction, perceived mistreatment, and serious accusations that frame the experience as anything but supportive. The disparity underscores how sensitive and complex elder care can be, where a single negative interaction can color an entire perception of an agency, just as a single positive encounter can create lasting trust.

Ultimately, this collection suggests that experiences with this type of home-care or elder-care service can vary dramatically from one situation to the next. For families seeking help, it's a reminder of the importance of thorough vetting, clear communication, and ongoing oversight of care. It also points to the value of documenting interactions, setting expectations with the agency, and having contingency plans if concerns arise. While one reviewer found a "great agency" with a "professional" caregiver and supportive office staff, another reviewer raised alarms about safety, respect, and possible financial or personal mistreatment, urging caution and vigilance for others considering the service.

Physicians

• OB/GYN Specialists Of The Palm Beaches (0.1 miles)
• Premiere Research Institute (0.5 miles)
• Florida Department of Health, Palm Beach County Health Department, West Palm Beach Health Center (1.7 miles)
• Florida O & P Services (2.1 miles)
• Endodontic Associates of the Palm Beaches PA (2.5 miles)
• Singer Island Dentistry (3.1 miles)
• MD Now Medical Centers (3.2 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (2.4 miles)
• Walgreens (2.7 miles)
• Allmed Rx Specialty Pharmacy (3 miles)
• Winn-Dixie (3.1 miles)
• Walgreens (3.2 miles)
• Walgreens (3.6 miles)

Restaurants

• Rapids Waterpark (1 miles)
• Denny's (1.5 miles)
• McDonald's (1.5 miles)
• Rafiki Tiki (2.7 miles)
• McDonald's (2.8 miles)
• BJ's Restaurant & Brewhouse (2.8 miles)
• Malakor Thai Cafe (3.1 miles)

Hospitals

• West Palm Beach Va Medical Center (1.9 miles)
• St Mary's Medical Center (2 miles)
• Good Samaritan Medical Center (3.7 miles)
• Palm Beach Gardens Medical Center (4.6 miles)
• Surgery Waiting Room Gardens Hospital (4.6 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (3.1 miles)
• Subculture Coffee (4.2 miles)

Parks

• Peanut Island Park (3.1 miles)
• Phil Foster Park (3.4 miles)
• Howard Park (4.7 miles)

Places of Worship

• Christ Fellowship (3.7 miles)
• First Presbyterian Church (4.1 miles)

Theaters

• AMC CityPlace 20 (4.4 miles)

Transportation

• Hertz Rent A Car (4.9 miles)
• National Car Rental (4.9 miles)
• SIXT rent a car (Pick-up Only) (5 miles)
• Budget Rent A Car (5 miles)
• Palm Beach International Airport (PBI) (5.2 miles)
• Avis Rent A Car (5.2 miles)
• Baggage Claim (5.2 miles)