Rehabilitation Center Of The Palm Beaches

Pros

• The staff at the rehabilitation center were extremely attentive and provided wonderful therapy, showing genuine care for the patients.
• The administrator and nursing staff were supportive, offering detailed information about treatment plans and being willing to resolve any issues that arose.
• Residents enjoyed clean living conditions, with regular baths and assistance in getting dressed every morning.
• The facility's food was reported to be good, contributing positively to the overall patient experience.
• There was a positive social aspect for residents, as friendships formed during their stays and activities like Bible study fostered community engagement.
• The rehabilitation center maintained a high standard of care and cleanliness throughout the facility.
• Staff members went above and beyond to ensure patients were well taken care of, even using their own resources when necessary.

Cons

• The rooms were not clean, and bugs were flying around, contaminating the patients' food.
• The staff failed to communicate effectively with patients and their families, often going back on their word.
• Vital checks, such as blood pressure assessments before medication distribution, were neglected.
• Patients experienced inadequate care leading to swift declines in health.
• Residents frequently called for help without receiving any assistance from the staff.
• A patient with specific dietary needs was ignored, resulting in severe discomfort and pain due to improper feeding practices.
• Some patients suffered from neglect, as evidenced by unwashed hair and untreated bed sores over extended periods.
• Security measures within the facility were lacking, allowing unrestricted access after hours.
• Patients faced extreme discomfort due to broken or non-functional air conditioning during hot weather.
• The facility was described as having untrained aides and an apathetic professional staff that did not prioritize patients' well-being.

Review

The reviews for the rehabilitation and senior care facility present a stark contrast between experiences, highlighting both severe deficiencies in patient care and moments of commendable service. Many reviewers express profound dissatisfaction with the quality of care provided, raising alarming concerns about cleanliness, staff responsiveness, and overall patient well-being. Complaints range from unsanitary conditions—like bugs in food and filthy rooms—to instances of neglect where patients were left in distressing situations with inadequate support from staff.

Several individuals reported their loved ones experiencing significant declines while at the facility due to what they characterized as neglectful or poor-quality care. One reviewer recounted the decline of their father within weeks, which they attributed largely to inadequate monitoring and a lack of communication regarding treatment plans. Another expressed frustration over a relative suffering from diverticulitis who received no dietary guidance from the staff, despite clear medical needs that required attention. The sense of urgency that family members felt during emergencies—like those involving choking or high fevers—was often met with indifference or slow responses from nursing staff, creating an atmosphere of fear for those advocating for their relatives.

Critically, many visitors noted issues related to staffing levels. Reviewers described scenarios where aides appeared untrained and unengaged, leading to unanswered calls for help from patients who were clearly in need. The inconsistency in staffing was particularly highlighted during weekends when observers reported that staff members were more occupied with personal devices than attending to patients' needs. Such accounts suggest not only a lack of adequate personnel but also an absence of accountability among those supposed to provide care.

Conversely, some reviews reflect positive experiences within the same facility. One individual praised attentive nursing staff and robust therapy services available to their spouse during rehabilitation, emphasizing how dedicated caregivers went above and beyond expectations—even purchasing food out-of-pocket to encourage recovery. This disparity raises questions about management practices across shifts or departments within the institution itself.

While some families reported satisfactory experiences concerning cleanliness and compassionate care—as noted by those whose loved ones enjoyed clean rooms and supportive administration—the overwhelming sentiment points toward systemic issues that appear unresolved. Multiple testimonials voiced concerns over inadequate nutrition served to residents alongside claims that patient complaints often went unheard by senior management—a suggestion that there may be deeper organizational flaws contributing to inconsistent care quality.

In summary, this facility appears caught between pockets of exemplary service and widespread reports of neglectful practices impacting patient health. Families are implored not only to closely monitor the conditions but also advocate fiercely for their loved ones if forced into such situations; without strong advocacy efforts, many lamented that vulnerable residents could suffer gravely due to systemic inadequacies in caregiving practices. This mixed array of reviews sheds light on the pressing need for reform at this location to ensure safety, reliable service standards, and compassionate treatment for all residents moving forward.

Physicians

• OB/GYN Specialists Of The Palm Beaches (0.2 miles)
• Premiere Research Institute (0.7 miles)
• Florida Department of Health, Palm Beach County Health Department, West Palm Beach Health Center (1.9 miles)
• Florida O & P Services (2.1 miles)
• Endodontic Associates of the Palm Beaches PA (2.5 miles)
• MD Now Medical Centers (3.1 miles)
• David Aaron Mittleman (3.2 miles)

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (2.6 miles)
• Walgreens (3 miles)
• Allmed Rx Specialty Pharmacy (3 miles)
• Winn-Dixie (3.2 miles)
• Walgreens (3.4 miles)
• Walgreens (3.5 miles)

Restaurants

• Rapids Waterpark (0.9 miles)
• Denny's (1.6 miles)
• McDonald's (1.6 miles)
• McDonald's (2.8 miles)
• BJ's Restaurant & Brewhouse (2.8 miles)
• Rafiki Tiki (2.9 miles)
• Popeyes Louisiana Kitchen (3.1 miles)

Hospitals

• West Palm Beach Va Medical Center (1.9 miles)
• St Mary's Medical Center (2.1 miles)
• Good Samaritan Medical Center (3.8 miles)
• Palm Beach Gardens Medical Center (4.8 miles)
• Surgery Waiting Room Gardens Hospital (4.8 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.2 miles)
• Subculture Coffee (4.2 miles)

Parks

• Peanut Island Park (3.3 miles)
• Phil Foster Park (3.7 miles)
• Howard Park (4.7 miles)

Places of Worship

• Christ Fellowship (3.7 miles)
• First Presbyterian Church (4.2 miles)

Theaters

• AMC CityPlace 20 (4.4 miles)

Transportation

• Hertz Rent A Car (4.8 miles)
• National Car Rental (4.8 miles)
• SIXT rent a car (Pick-up Only) (4.9 miles)
• Budget Rent A Car (5 miles)
• Palm Beach International Airport (PBI) (5.1 miles)
• Avis Rent A Car (5.1 miles)
• Baggage Claim (5.1 miles)