JC Home Care ALF

Pros

• Palm Terrace is described as a tiny village full of happy residents, where Melissa and her staff provide dignified, safe, and respectful care.
• The reception, activity, dining, and housekeeping teams, in collaboration with the Angels care team, are worthy of praise.
• The staff are friendly and attentive, consistently taking good care of residents.
• The facility is clean, with well-maintained rooms and enjoyable dining options that residents and families notice.
• Latrell, a nurse, personally checks on residents to ensure they receive the needed care.
• The move-in process is seamless, giving families peace of mind.
• The professionalism of the staff is outstanding - caring, accommodating, and compassionate.
• Residents and families report that Palm Terrace truly cares for their loved ones and that residents are well taken care of.
• There are many activities and spacious, well-kept rooms that contribute to a positive living environment.

Cons

• The reviewer labeled the facility a scam location, accusing the manager and nurses of not telling the truth and of playing good cop/bad cop against the family.
• The reviewer felt misled when it turned out they needed to be 62 and have Medicare after Melissa had seemed helpful at first.
• The reviewer stated that the place never calls back and that getting an appointment required repeated, unsuccessful attempts.
• The reviewer found the room very small and was surprised to learn residents would have to share a bathroom.
• The reviewer claimed the facility is "all about the money" and urged others not to trust it, describing it as not a moral assisted living facility.

Review

Palm Terrace has clearly become a bright spot for families seeking real care and genuine kindness after a disappointing experience elsewhere. One reviewer described moving their mom there in September and waiting to be disappointed - only to find that Melissa and her team had discovered a perfect formula for running a tiny village of happy, dignified residents. The sense of safety, activity, and daily respect shines through in the observations of several families who feel their loved ones are now treated with true dignity and care.

Across the board, families point to the staff as a central strength. The facility is described as friendly and clean, with teams that seem genuinely engaged in their work. Reception, activities, dining, and housekeeping work in concert with the Angels care team to support residents, and many reviewers note that the people who greet you and assist your loved one look happy to be there. This positive energy seems to permeate daily life at Palm Terrace, translating into a welcoming atmosphere where residents feel valued and attended to.

Care and safety are frequently highlighted as hallmarks of Palm Terrace. One reviewer emphasizes that their mother "is treated with dignity and respect and is in a safe environment," and others echo the sentiment that the care staff truly cares about the residents' well-being. The combination of attentive caregivers, a clean facility, and well-organized routines appears to create a sense of stability and trust for families who rely on staff to look after their loved ones.

Specific staff members are singled out for praise. Melissa is described as wonderful, hard-working, and instrumental in coordinating care with the staff for residents. Latrell, a nurse, is noted for going the extra mile - personally calling to ensure the right care was provided for a resident. The appreciation is palpable, with at least one reviewer calling Palm Terrace "a gift to my mom" and thanking Melissa and her team for their dedication. The overall message is that compassionate, proactive communication from caregivers can make a significant difference in families' peace of mind.

Not all experiences are uniformly positive, and some reviewers recount more challenging moments. One person recounts a frustrating admissions experience at Temple Terrace, where initial warmth from Melissa gave way to confusion and disappointment about requirements and eligibility - specifically around age, insulin use, and Medicare. The account describes a rapid shift in communication, with emails unanswered and a sense of being pushed away once policies about age and eligibility became apparent. The situation left this person feeling misled and frustrated, highlighting the importance of clear, consistent information during the inquiry and admission process.

There are also strong dissenting voices that describe Palm Terrace in less favorable terms. A reviewer labeled the location a scam, alleging that the manager and nurses engaged in manipulative behavior and that truthfulness and morality were in question. Phrases like "good cop bad cop" and claims of deception reflect serious concerns about trust and integrity. While these views diverge sharply from the largely positive experiences shared by others, they underscore that perceptions of ethics and transparency can dramatically color a family's overall impression of a facility.

Other residents' families share a mix of experiences that can be both heartwarming and pragmatic. One review notes that their mother lives there happily, with a clean room, tidy laundry, and meals that are thoughtfully prepared, and that staff genuinely seem to care about the residents. Another account simply states "clean place, good people," reinforcing the sense that the environment can be very positive for many residents and families. Yet there are also practical concerns raised about space, with at least one reviewer finding a room quite small and the existence of a shared bathroom a disappointment.

Nevertheless, several reviews continue to emphasize strong, positive elements. People describe attentive, caring staff, a clean facility, and a process of moving in that felt seamless and offered peace of mind. Specific praise for Paula's efforts on behalf of an aunt, who is 88 and now supported by a network of staff and family members who feel confident in her safety, underscores how individual relationships and dependable advocacy can shape long-term satisfaction. There are repeated affirmations that the staff's professionalism is evident when visiting loved ones, alongside comments about the facility's cleanliness and the availability of activities.

In sum, Palm Terrace appears to be a place where many families find genuine comfort, safety, and care for their loved ones. The strongest themes celebrate Melissa and her team for their dedication, the cleanliness and organization of the living environment, and the meaningful, daily connections between staff and residents. At the same time, a few reviewers report significant frustrations with the admission process, questions about transparency and ethics, and occasional concerns about room size or shared facilities. Taken together, the reviews paint a portrait of a community that can deliver extraordinary care and warmth for many, while also indicating areas where clear communication and consistency could further enhance trust and satisfaction for all families.

This part of Tampa, Florida offers a variety of amenities and services that cater to the needs of seniors. With several places of worship nearby, including Vishnu Mandir and St Paul Catholic Church, residents can find spiritual fulfillment in the community. There are also multiple pharmacies in close proximity for easy access to medication and healthcare needs. In terms of healthcare services, options such as Florida Orthopaedic Institute and Tampa Bay Bone & Joint Center provide specialized care for orthopedic issues. Additionally, there are numerous restaurants like Chick-Fil-A and Ford's Garage where seniors can enjoy delicious meals with family and friends. The presence of parks like Carrollwood Village Park offers opportunities for outdoor recreation and relaxation. Overall, this area provides a convenient and comfortable living environment for seniors seeking a vibrant community with essential amenities within reach.

Places of Worship

• Vishnu Mandir (0.7 miles)
• St Paul Catholic Church (2.8 miles)
• Idlewild Baptist Church (6.8 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.1 miles)

Physicians

• Florida Orthopaedic Institute (1.1 miles)
• Tampa Bay Bone & Joint Center (2.8 miles)
• Newsom Eye - Carrollwood (2.9 miles)
• Podiatry (3.9 miles)
• Innovision Eyecare & Eyeware (4 miles)
• Tampa Bay Cardi Ovascular (5.4 miles)
• Medical Village Surgical Center (5.4 miles)

Theaters

• AMC Veterans 24 (1.2 miles)
• Regal Cinemas Citrus Park 2 (2.2 miles)

Restaurants

• Chick-Fil-A (1.6 miles)
• McDonald's (1.8 miles)
• Smokey Bones Bar & Fire Grill (1.8 miles)
• McDonald's (1.9 miles)
• Culver's (2.1 miles)
• Ford's Garage (2.1 miles)
• BJ's Restaurant & Brewhouse (2.2 miles)

Parks

• Carrollwood Village Park (2.1 miles)
• Northwest County Dog Park (2.7 miles)
• Rivercrest Park (6.5 miles)

Hospitals

• Tampa Community Hospital (3.6 miles)
• Florida Hospital Carrollwood (3.7 miles)
• St Joseph's Hospital (6 miles)

Transportation

• Starbuck's Airside E (4.7 miles)
• American Airlines Ticket Counter (4.9 miles)
• Main Terminal Tpa Tampa (4.9 miles)
• Tampa International Airport (TPA) (4.9 miles)
• Airside F (5.1 miles)
• TSA Screening (5.1 miles)
• Airside A (5.2 miles)

Cafes

• Panera Bread (5.6 miles)
• Starbucks (6.6 miles)
• Starbucks (6.8 miles)
• Starbucks (7.5 miles)