2731 23Rd Street, Sarasota, FL 34234
For more information about senior living options: (866) 208-4318
Overall Review of Excelsior Omega # 2
Cons
They claim Jackie lied about allowing their unborn child to stay, jeopardizing their housing situation.- They say they were lied to, discriminated against, and talked down to as a person and as a young mother.
- They were evicted for not paying $650 after Social Security cut their income, with expectations to cover groceries, utilities, and baby items.
- They describe the house as infested with roaches, palmetto bugs, and rats, with personal items and food stolen by staff and touched by clients.
- They report being yelled at, threatened with police, ignored, or met with attitude whenever they raised concerns.
- They say hundreds of dollars worth of their son's clothes disappeared, suggesting theft.
- They state the room had bedbugs and many roaches, forcing them to stay in a motel at their own expense.
- They claim they were not paid for time worked, and time cards and other paperwork were never provided or returned.
Review
This community is best avoided by anyone seeking dependable, respectful assisted living. In practical terms, Excelsior Omega #2 in Sarasota is only palatable for those facing an imminent shelter need with no other options, and who are prepared to tolerate pervasive pest problems, unreliable staffing, and troubling interpersonal conduct. The verdict from multiple accounts points to a pattern of unsafe conditions, inconsistent finances, and confrontational treatment that undermines basic dignity and daily living. For families evaluating choices, this facility represents a high-risk option that should be ruled out in favor of facilities with verifiable safety, cleanliness, and professional care.
Those who should consider alternatives are families prioritizing safety, transparency, and consistent communication. The reviews paint a clear contrast between a facility that offers no reliable assurances and one where residents and caregivers experience ongoing problems that may compromise health and privacy. Prospective residents with complex needs or limited financial flexibility will find this environment especially ill-suited, given stories of eviction over financial shortfalls, accusations of discrimination, and a culture of blame and hostility when concerns are raised. In short, the gaps in management and care exceed any potential convenience or proximity advantage.
The lack of meaningful pros is precisely what makes the cons so decisive. A facility that cannot ensure pest control, safe accommodation, and respectful interaction cannot reasonably offset the risk of eviction, theft, and disturbed living conditions. The most damaging themes are repeated infestations, bedbugs, roaches, palmetto bugs, and even rats, coupled with reported theft of personal items by staff and clients. When residents’ clothing and baby items disappear and roaches remain after supposed interventions, the fundamental promise of a clean, safe home collapses. Financial transparency is another fault line, with accounts of unpaid wages to caregivers and promises made about pay or reimbursements that never materialize. These are not minor irritants; they constitute systemic failures that erode trust and safety.
Structural problems beyond pests and pay create an atmosphere of fear and disrespect. One reviewer recounts discriminatory treatment linked to pregnancy and family status, along with verbal beratement, threats of police involvement, and a pattern of being ignored when concerns are raised. Caregivers report delayed or withheld compensation, inconsistent scheduling, and a workplace environment where accountability seems optional. Such dynamics in a setting designed for elder or dependent care are untenable for families seeking stability, consistency, and a sense of being heard when problems arise. The net effect is a culture that undermines peace of mind for residents and families alike.
From a decision-making standpoint, the decisive questions center on safety, reliability, and value. If the priority is a calm, well-managed home with pest control, transparent finances, and respectful staff, this community fails on all three counts. Alternatives in Sarasota with better licensure records, proactive maintenance, positive staff turnover, and clear, enforceable policies offer a markedly safer path. For families with a choice, the recommendation is to pursue facilities with recent, favorable family input, third-party inspections, and verifiable responses to complaints. In cases where relocation is not immediately possible, at minimum demand formal written assurances, move-out timelines, and a plaintiff-friendly grievance process before any agreement is signed.
In sum, Excelsior Omega #2 does not represent a sound choice for long-term assisted living. The combination of pest-infested living spaces, suspected theft, inconsistent pay, and hostile interactions creates a high-risk environment that outweighs any potential convenience. The prudent course is to seek alternatives that prioritize resident safety, transparent operations, and compassionate, professional care. Families should enter conversations with clear expectations, insist on verifiable references, and prioritize settings where dignity and well-being are non-negotiable from day one.
6 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Sarasota Bradenton International (4 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Intimate setting with 24/7 supervision and comprehensive amenities.
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