3250 12Th Street, Sarasota, FL 34237
For more information about senior living options: (844) 490-3973
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Birchwood's staff is attentive, kind, and great with residents. The management team is highly experienced in long-term care and genuinely cares for residents. The facility is clean, and the professional, friendly staff consistently goes above to help residents. The therapy team is dedicated to getting residents stronger so they can go home safely. The administrator is hands-on, accessible, and driving positive changes for both residents and staff. Antoinette is described as an angel who knows residents by name and offers sincere encouragement. Families report that Birchwood puts patients' needs first and that care is comfortable and reassuring. Residents and families praise the rehab and nursing teams for making them feel like family. Many reviewers note that Birchwood is improving rapidly and has caring, conscientious staff.
A reviewer claimed the nursing staff were the worst, alleging medication errors and a death linked to staff actions. They alleged medications were stolen and the facility was not clean, with mold present and no assistance with doctor visits. They stated that patients were given medications they were allergic to and that insurance was switched without their knowledge. They reported a day with no staff available at night, requiring 911 to be called so the staff could go home. They advised others to stay away from the company and not to place loved ones there. They described the facility as needing improvement, noting issues like no TV for days and overall cleanliness concerns. A contractor claimed they were not paid for work and faced repeated delays in reimbursement, reflecting poorly on management.Birchwood is portrayed here as a place where the care for residents, especially family members like a great aunt, stands at the center of daily life. Across multiple voices, the staff are described as kind, attentive, and patient with residents who are well groomed and content with their living arrangements. One reviewer talks about their great aunt thriving in this environment, noting she is consistently well cared for, while others emphasize that the staff are warm and helpful, making every effort to ensure residents feel at home. The overarching tone is that Birchwood provides a respectful, compassionate living space where residents are treated like family.
There is a strong thread of belief that Birchwood is undergoing a meaningful transformation. Several comments reference a shift driven by the administrator and the management team, with a sense that the facility is moving from a state of poor coordination to one focused on growth and progress. Reviewers express optimism about a "radical change" that is underway, expecting continued improvements and applauding the leadership for steering the facility toward higher standards. The language is enthusiastic, conveying pride and a belief that Birchwood is on the cusp of becoming markedly better.
Many experiences highlight the depth of management accountability and hands-on leadership. A reviewer in Sarasota, with 36 years in long-term care, points to the seasoned leadership and the direct involvement of the administrator and the leadership team in daily operations. Phrases like "the admin gets out of his office and gets hands dirty" convey admiration for leaders who are engaged with residents and staff on the floor. The sentiment is that strong leadership is a key driver of enhanced care, better morale, and a culture that values both residents and staff.
Cleanliness, professionalism, and a proactive therapy program consistently crop up as strengths. Several testimonials describe Birchwood as a facility where staff are professional, friendly, and prepared to help. The therapy team is singled out for dedication to helping residents regain strength and return home safely. The sense conveyed is that Birchwood is not only about routine care but about meaningful rehabilitation and ongoing support aimed at improving residents' independence and quality of life. The overall recommendation is to family and friends, underscoring confidence in the care environment.
Yet the picture is not uniformly rosy. Some reviews recount serious concerns, including comments about nighttime care and perceived lapses in staffing, with one note from December 2024 alleging that staff may sleep through the night and do not consistently attend to residents. An update from March 2025 describes rapid improvements after the current administrator took charge, including more timely responses to concerns raised by residents and staff. There is a sense that, while progress is visible, sustaining it requires ongoing attention to consistency and accountability, with some reviewers acknowledging a period of adjustment before positive change took root.
Specific names and personal experiences underscore both the highs and the challenges. Antoinette, a dietary staff member, is praised as "an angel" who knew residents' names from day one and offered genuine warmth, contributing to a noticeable uplift in resident morale. Other staff members - Terrence, Javier, Jen, Pedro, Jodi - are repeatedly mentioned as supportive, compassionate, and capable, with many residents recounting that nurses and therapy colleagues went above and beyond to make care feel personal and dignified. These individual acts of kindness are framed as evidence of a caring culture that resonates with residents and families alike.
The reviews also reveal mixed outcomes. Some residents describe deeply positive experiences, emphasizing that staff frequently go the extra mile, that care feels individualized, and that family members feel reassured by the attentiveness of nurses and doctors. On the other hand, there are explicit accusations of malpractice and slip-ups: medications given to residents who were allergic, a patient allegedly harmed by missed or mismanaged procedures, and concerns about a clean environment with mold in some spaces. One reviewer even reports that a patient's medications were stolen and warns others away from the facility, describing a sequence of events that includes a lack of assistance with doctor visits and a suggestion that the facility's management did not adequately protect residents' safety. A separate complaint from a contractor alleges payment delays, painting a broader image of organizational friction beyond direct resident care.
Despite the range of experiences, one consistent thread is a sense of progress and evolving accountability. The December 2024 complaint is acknowledged in the March 2025 updates, which indicate that swift action is being taken on several fronts, including addressing staff concerns and reinforcing the responsibility of the care team. A reviewer who had initially given a low rating notes improved attention to their concerns, signaling that the leadership is listening and taking steps to rectify issues. Even within the same narrative, there is recognition that a few staff members can have outsized effects on the overall impression of care, for better or worse, and that Birchwood is actively working to identify and address those dynamics.
In the end, the body of reviews paints Birchwood as a facility that many families feel is capable of exceptional care when leadership is engaged, staff are committed, and residents are treated with warmth and respect. The stories celebrate strong personal connections, meaningful recoveries, and a culture that aspires to continuous improvement. They also acknowledge serious, if isolated, concerns that require ongoing vigilance - issues that appear to be being addressed through leadership changes, reinforced accountability, and ongoing feedback from residents and their families. The overall message is one of cautious optimism: Birchwood is on a path toward stronger performance and more consistently positive experiences, with a clear sense from residents and supporters that the current trajectory is moving in the right direction.
87 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Sarasota Bradenton International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center - North Sarasota in Sarasota, FL is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community features a beauty salon, where residents can enjoy pampering and grooming services. Each resident also has access to cable or satellite TV for entertainment purposes. Community operated transportation is available for residents who need assistance getting around.
For those who enjoy staying connected, there is a computer center with internet access provided, as well as Wi-Fi/high-speed internet throughout the facility. There is a dining room where residents can enjoy restaurant-style meals prepared by the community's staff. Additionally, there is a kitchenette available for residents who prefer to prepare their own meals.
Heartland Health Care Center - North Sarasota provides ample opportunities for recreation and socialization. Residents can stay active in the fitness room or engage in games in the gaming room. The community also offers a small library for those who enjoy reading. Outdoor spaces such as gardens provide a peaceful environment for relaxation and enjoyment of nature.
The care services provided ensure that residents receive assistance whenever needed. With a 24-hour call system and supervision, help is always within reach. Staff members are available to assist with activities of daily living such as bathing, dressing, and transfers, promoting independence and ensuring safety.
Managing medications becomes easier with medication management services offered by experienced staff members. A mental wellness program is in place to support the emotional well-being of residents. Special dietary restrictions are accommodated with diabetes diets and other tailored meal options.
Transportation arrangements are made both for non-medical purposes and specifically for doctors' appointments, making it convenient for residents to attend necessary medical visits. Move-in coordination takes place to ease the transition into the community.
Residents can participate in various activities organized by Heartland Health Care Center - North Sarasota. Concierge services are available to fulfill specific requests or provide information about local attractions. Fitness programs and scheduled daily activities keep residents engaged and active. Planned day trips provide opportunities for exploration and entertainment, while resident-run activities foster a sense of community involvement.
The community is conveniently located near several cafes, parks, pharmacies, physicians, restaurants, places of worship, and theaters. This allows residents to easily access amenities and services in the surrounding area.
Heartland Health Care Center - North Sarasota offers a comfortable and supportive living environment for seniors seeking assisted living services in Sarasota, FL.
Heartland Health Care Center - North Sarasota is located at 3250 12Th Street, Sarasota, FL 34237 in Sarasota County, Florida
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