Watercrest Santa Rosa Beach

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  • Interior

    A beautifully designed lounge area featuring comfortable seating, a grand piano, and ample natural light.

  • Decor

    A modern living room featuring comfortable seating, natural light, and stylish decor.

  • Building

    A modern building with an American flag prominently displayed outside.

  • Architecture

    A modern hospital building surrounded by landscaped gardens at sunset.

  • Trees

    A beautifully designed entrance showcasing a landscaped area with vibrant trees, water features, and a modern building in the background.

  • Landscaping

    A modern building with a covered entrance and cars parked in the driveway.

  • Lighting

    A modern hair salon featuring stylish chairs, ample lighting, and decorative wall art.

  • Artwork

    A vibrant and playful children's room featuring colorful artwork, a soft play area, and an inviting space for creativity and fun.

  • Outdoor

    A beautifully landscaped area featuring a fountain and vibrant flower beds in front of a modern building.

  • Lobby

    A modern hotel lobby featuring elegant decor and a stylish centerpiece.

  • Palm Trees

    Aerial view of a modern resort with a fountain, surrounded by ponds and palm trees.

  • Tree

    A beautifully decorated Christmas tree in a modern interior setting.

  • Swimming Pool

    A serene outdoor pool area featuring comfortable lounge chairs and a sunny atmosphere.

Watercrest Santa Rosa Beach

205 West Hewett Road, Santa Rosa Beach, FL 32459

For more information about senior living options: (844) 490-3973

4.6 from 30 reviews
5 stars
27
4 stars
0
3 stars
0
2 stars
0
1 stars
3

Assisted Living Memory Care

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    Overall Review of Watercrest Santa Rosa Beach

    Pros

    • pro The Watercrest staff are wonderful and go above and beyond for residents.
    • pro Watercrest takes great care of residents and coordinates their needs; the staff are angels.
    • pro The management team is always around, welcoming and involved, giving families comfort.
    • pro The nurses and aides work tirelessly to ensure residents have the best possible care.
    • pro The Memory Care Director is wonderful, and residents light up in her presence.
    • pro Watercrest is a beautiful community with a caring staff who truly put residents first.
    • pro Watercrest goes above and beyond for residents, making them feel safe, cared for, and loved.
    • pro The facility is beautifully maintained, providing a peaceful and inviting environment.
    • pro The leadership and staff regularly go above and beyond, with fun and well-run resident events.
    • pro Families feel welcomed and supported, with responsive care and flexible accommodations.

    Cons

    • pro Watercrest in Santa Rosa Beach is criticized as flawed in elder care.
    • pro The administrator allegedly harassed the resident liaison, speaking to him in a demeaning manner and labeling him a troublemaker despite raising concerns.
    • pro The brother-in-law's lease was terminated with 45 days' notice, with no prior warning and no apparent appeal process.
    • pro Corporate office is said to have not established an appeal process for lease terminations.
    • pro An RN states the administrator has zero conflict-resolution skills and lacks training.
    • pro Residents were reportedly kicked out due to the administrator's handling of concerns, described as arbitrary retaliation.
    • pro The termination required the relocation of a sister with dementia, which is described as particularly troubling.
    • pro It is suggested that families are expected to stay silent and not complain to avoid unresolved issues despite high fees.
    • pro A review was removed, raising concerns about transparency and trustworthiness due to selective removal of reviews.
    • pro Overall, there are distressing claims of retaliation and unacceptable treatment of residents.

    Review

    Watercrest, now trading under the Barkclay name, sits on a picturesque stretch of coastline where families repeatedly describe a place that feels more like a welcoming, well-run home than a clinical facility. Across several reviews, readers paint a complex portrait: a beautiful community with a palpable sense of family and warmth, and at the same time, significant concerns about how memory care and administrative matters are handled. The common thread is that Watercrest/Barkclay can be a place of comfort and joy for many residents, while for others it has raised serious questions about staff behavior, leadership, and accountability.

    Many families center their praise on the day-to-day atmosphere and the quality of personal care. Several reviewers talk about moms and grandmothers thriving in a setting that feels safe, engaging, and intimately cared for. They emphasize a campus that feels homey - where church services are offered, social gatherings are regular, and meals and beauty services are available on-site. The staff are frequently described as kind, patient, and genuinely devoted to residents' well-being. A recurring sentiment is that the leadership team, especially in the Memory Care unit, is visible and invested; residents are hugged, welcomed, and treated with a sense of family rather than impersonal care. In particular, stories highlight a Memory Care director whose presence alone seems to brighten the room, with phrases like "the Amazing Director over Memory Care" who is described as someone who loves and cherishes the residents as if they were family.

    The individuals who live and work there are repeatedly praised for going above and beyond. Caregivers, nurses, and aides are described as tirelessly attentive, patient, and thorough, ensuring residents' needs are met and then some. Reviewers note conveniences like on-site massages, nails, and hair services, all under one roof, which contribute to a sense of comprehensive, gentle care. Specific staff members and leaders are named with appreciation: Joy Hankins-Beene for compassionate problem-solving, Kim Haddon as an executive director with leadership expertise, and Dave, who is frequently mentioned for driving residents to outings and consistently going the extra mile for families. The overall tone of these accounts is one of gratitude for a team that embodies warmth and a strong sense of community, making families feel that their loved ones are in a place where they can thrive and be treated with respect.

    Alongside these glowing testimonials, other voices tell a dramatically different story - one that centers on administrative actions and conflict resolution. A well-documented set of concerns describes an administrator who invited a brother-in-law to serve as a resident liaison in a paid, unrecognized capacity, with the expectation that he would welcome new residents and relay concerns. The same administrator allegedly grew annoyed when concerns were raised, allegedly speaking down to him and labeling him a troublemaker, despite his role being to amplify resident issues. In a troubling turn, the family reports a 45-day lease termination with no prior warning or formal complaint process, followed by repeated delays and evasions when seeking an appeal or a clear explanation from corporate leadership. The ripple effects included distress for a memory care resident who needed to relocate to stay with her husband and ongoing frustration for family members who felt that concerns were being ignored or dismissed.

    Compounding these concerns are broader comments about transparency and accountability. One family recounted a post they shared detailing their father's care; they claim their review was removed, along with a suggestion that the company was selectively curating feedback to present a more favorable image. They argue that rather than hiding criticism, leadership should address it openly and constructively. The fear voiced by these reviewers is that retaliation or punitive actions against residents or their families - whether through lease terminations or other means - undermines trust and creates additional anxiety, particularly for residents with dementia who rely on stability and familiarity. In this thread of experiences, there is a palpable concern that the facility's decision-making processes lack a clear, fair avenue for redress or appeal.

    These contrasting narratives are not isolated to a single unit or era; some reviewers explicitly compare Watercrest/Barkclay to other local options, noting that while the staff across the campus can be exemplary, experiences in Memory Care or administrative dealings may vary significantly. One reviewer, who has experience as a private caregiver, describes a highly positive, family-like environment with a beautiful facility and engaged staff, while others recount a sense that some days can feel rigid or unresponsive to concerns that resonate with families and residents alike. This divergence highlights the reality that senior living experiences can differ dramatically depending on unit leadership, staff on duty, and the specific policy frameworks in place at a given time.

    In the end, Watercrest/Barkclay appears as a place of dual realities. On the one hand, it is celebrated as a beautiful community that truly cares for residents, offers a range of on-site services, and fosters a warm, supportive environment where residents feel loved and connected. On the other hand, there are credible warnings about how some administrative decisions are made, how concerns are handled, and how policy is applied, sometimes with serious personal consequences for residents and their families. Potential families weighing this community will likely see both sides in vivid relief: the comfort of a home-like setting, the generosity and dedication of many staff members, and the strength of a leadership team that clearly earns trust in many cases, balanced by caution advised by families who have experienced conflict, fears of retaliation, and questions about transparency and processes.

    If you are considering Watercrest/Barkclay for a loved one, the stories offer a nuanced picture to inform your visit and conversations. It would be prudent to ask about how the campus handles family concerns, what formal opportunities exist to appeal administrative decisions, and how transparency is maintained in communications with residents and families. Speak with Memory Care staff and leadership about daily routines, staff turnover, and how they address troubling incidents. Most importantly, look for consistency in the warmth and attentiveness you hear praised in some reviews, while evaluating how the facility responds when concerns arise. The community's beauty and the visible dedication of many team members are clear strengths; the real test lies in how every resident's voice is heard, honored, and protected by the administration and leadership that oversee this intimate, care-focused environment.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor patio Outdoor patioOutdoor patios are essential for seniors as they provide a safe and peaceful space for them to enjoy the outdoors, socialize with friends and family, engage in physical activity, and soak up natural sunlight which promotes overall well-being and mental health.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Pet friendly Pet friendly"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Spa SpaSpas are important for seniors because they provide relaxation, stress relief, and therapeutic benefits which can improve their overall well-being and quality of life. Additionally, spa treatments such as massages, hydrotherapy, and aromatherapy can help alleviate common age-related ailments such as arthritis, joint pain, and circulation issues. Seniors deserve to enjoy a pampering experience that promotes physical and emotional wellness.
    • Swimming pool Swimming poolSwimming pools are important for seniors as they provide a low-impact form of exercise that can improve cardiovascular health, increase muscle strength and flexibility, and help maintain mental well-being. Additionally, swimming can relieve joint pain and stiffness associated with conditions such as arthritis, making it an ideal activity for older adults looking to stay active and healthy.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Eglin Air Force Base (16 miles away) Eglin Air Force Base (16 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Preventative health screenings Preventative health screeningsPreventative health screenings are crucial for seniors as they can help identify potential health issues early on, allowing for prompt treatment and prevention of more serious conditions. Regular screenings can help maintain overall health and quality of life in older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Watercrest Santa Rosa Beach is a memory care assisted living community located in Santa Rosa Beach, FL. Our community provides specialized care for seniors with memory impairments such as Alzheimer's disease or dementia.

    We offer a range of amenities to ensure the comfort and enjoyment of our residents. Our beautifully designed community features a beauty salon where residents can pamper themselves, fully furnished apartments with private bathrooms, and a small library for reading and relaxation. We also have a fitness room for staying active and an outdoor patio and garden area for enjoying the fresh air.

    Our dedicated staff provides 24-hour supervision and assistance with daily activities such as bathing, dressing, and transfers. We work closely with healthcare providers to coordinate medical care and offer medication management services to ensure the well-being of our residents. Our mental wellness program focuses on promoting cognitive health in individuals with mild cognitive impairment.

    At Watercrest Santa Rosa Beach, we understand that each resident has unique dietary needs. Therefore, our dining program accommodates special dietary restrictions by offering personalized meal preparation and service. Additionally, we provide restaurant-style dining in our elegant dining room where residents can socialize while enjoying delicious meals.

    We believe in enhancing the lives of our residents through engaging activities. Our community offers scheduled daily activities to keep residents mentally stimulated and physically active. Residents are encouraged to participate in resident-run activities that promote socialization and a sense of belonging within the community.

    With convenient access to nearby cafes, parks, pharmacies, physicians, restaurants, and hospitals, our residents can easily enjoy outings or receive necessary medical care.

    Watercrest Santa Rosa Beach is committed to providing exceptional memory care services in a warm and supportive environment.

    Videos

    Nearby Places of Interest

    Pharmacies

    • Walmart Pharmacy (0.1 miles)
    • Mack Bayou Compounding Pharmacy (1 miles)
    • Mack Bayou Pharmacy (4 miles)
    • Santa Rosa Pharmacy (4 miles)
    • CVS Pharmacy (5.5 miles)
    • Good Neighbor Pharmacy (5.8 miles)
    • Walgreens (8.3 miles)

    Restaurants

    • The Donut Hole (0.2 miles)
    • Another Broken Egg Cafe (1.3 miles)
    • Cantina Laredo Modern Mexican (1.5 miles)
    • Emeril's Coastal (1.6 miles)
    • Louis Louis (2 miles)
    • Shrimpers Seafood Market (2.2 miles)
    • Moo La La (2.3 miles)

    Physicians

    • Gulf Coast Dermatology (0.9 miles)
    • Dunn Diabetes & Wellness Center (0.9 miles)
    • Hight Office - Sacred Heart Medical Group at Mack Bayou (1 miles)
    • Sacred Heart Hospital (1 miles)
    • HearingLife - Destin Hearing Associates (1 miles)
    • Bluewater Orthopedics (1 miles)
    • Advanced Dermatology & Skin Care Centre (1 miles)

    Hospitals

    • Sacred Heart Hospital On The Emerald Coast (1.1 miles)
    • Destin Clinic-Shmg (6.6 miles)

    Parks

    • Topsail Hill Preserve State Park (1.2 miles)

    Cafes

    • Starbucks (1.3 miles)
    • Starbucks (3.6 miles)
    • Panera Bread (3.8 miles)
    • Sunrise Coffee Co. (4.1 miles)
    • Bad Ass Coffee (5.3 miles)
    • Black Bear Bread (7.8 miles)
    • Starbucks (8.5 miles)

    Theaters

    • AMC Destin Commons 14 (8.1 miles)

    Frequently Asked Questions

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    Does Watercrest Santa Rosa Beach provide care for residents with dementia or Alzheimer's disease?
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