Twin Lakes

Pros

• The town homes are beautiful within a gated community.
• The community is amazing for 55 and older, with great amenities and a Florida lifestyle.
• The homes are beautiful, new builds with lovely features.
• The 55+ community feels like a resort, with extensive amenities and top maintenance.
• The clubhouses, pools, and ponds are beautiful and well maintained.
• The home designs are of high quality, with some reviewers noting they exceed other popular builders.
• The staff and sales team are professional and accommodating (e.g., Tracey and Jay).
• Residents describe living there as peaceful, with natural beauty and generous landscaping.
• The main pavilion is a great place for gatherings and family events.
• The community offers beautiful houses, many amenities, and a welcoming resident network.
• The ponds and lake views are stunning highlights of the area.

Cons

• Jones Homes promised to fix any damage after repairs but did not fix them.
• Jones Homes is about quantity and not quality; there is no workmanship.
• The tile work was uneven from the first walkthrough and required four repairs over a year before the area was finally corrected.
• Employees damaged the pavers in the driveway and back area, and the front door was installed improperly; replacements were refused.
• The contract process left communication completely stopped after signing, with no updates provided.
• Roof leaks were not repaired and the HOA did not take responsibility for exterior roof leaks.
• Pavers were uneven and had to be redone multiple times.
• Door hinges were missing and drywall was uneven; the workmanship was sloppy.
• They forced buyers through an early walkthrough when the house was not move-in ready, promising a second walkthrough that never happened.
• The HOA is described as ridiculous and rules are not consistently enforced.
• Streets were torn up with poor patchwork, and sewers protruded; service calls for basic repairs took forever.
• The garage door was exceptionally loud and considered normal by the builders.

Review

Reserve at Twin Lakes, a gated 55-and-older community in Saint Cloud developed by Jones Homes USA, emerges in reviews as a place of striking contrasts. On the one hand, it is praised as a beautiful, resort-like setting with abundant amenities, well-kept landscaping, and a peaceful atmosphere that many retirees and their families appreciate. The clubhouses, pools, lake views, and new home designs are frequently highlighted as standout features, and several residents describe the area as an attractive place to live, with friendly neighbors and a sense of quiet, low-stress living that suits a retirement lifestyle. Some reviewers even call it the best 55+ community in the area and commend the overall aesthetics of the homes and shared spaces.

Alongside the positives, there is a persistent vein of dissatisfaction centered on the builder's performance and the handling of repairs. A common complaint is that the workmanship during construction was inconsistent or subpar. Reviewers report issues such as uneven tiles in dining and living areas, doors hinges missing, drywall and wall textures that don't meet expectations, and interior paint jobs that are poorly finished. Several accounts describe pavers that were uneven and had to be redone multiple times, and even large exterior items like roofs and front doors being installed or repaired incorrectly. The building process is repeatedly described as plagued by deficiencies that were evident from the first walkthrough and persisted long after closing.

Repair experiences are a focal point of frustration. Many reviewers say they were promised fixes after initial walkthroughs, only to have repairs drag on or be abandoned after moving in. Some claim that the first walkthrough was not move-in ready and that subsequent visits or "final" walkthroughs never delivered the promised completion. There are mentions of repairs being performed repeatedly - sometimes four or more times on a single issue - before any part of the problem was fully addressed. The sentiment conveyed by several homeowners is that once the house is sold, communication with the builder and their representatives drops off, and it becomes very difficult to get timely responses or credible follow-through on repair requests.

Damage caused during renovations or service visits adds another layer of discontent. Reviewers recount instances where employees damaged driveway pavers or areas where appliances were installed, and they report that replacements or re-dressings were not provided. A number of comments point to a broader pattern of unresponsiveness or vague accountability; building managers are described as useless or unresponsive, and in some cases the claimed timelines are not met for finish work or repairs. There is also mention of loud, disruptive workmanship - such as loud music or noisy garage doors - that further detracts from the overall experience of moving into a new home.

Communication issues extend beyond the construction phase. One reviewer describes losing all lines of communication after signing the contract, with no updates about the building process. Others talk about promises made by sales staff or management that go unfulfilled, and even allegations that some representatives were dismissive or rude. The impression conveyed is that the contract and closing process protects the builder's interests more than the buyer's, creating a sense of unease about how customer concerns will be handled once the deal is closed.

The community atmosphere itself is sometimes at odds with the realities of how it is marketed. Several reviewers question the extent to which the 55-and-older designation is truly exclusive, noting that while the development markets itself as a 55-plus community, there are families with younger residents and teenagers present, particularly in the context of the shared pools and amenities that can feel crowded on weekends. Opinions vary on the HOA experience: some praise the amenities and the upkeep of the common areas, while others describe the HOA as "ridiculous" or overly restrictive, with rules that some feel are not consistently enforced. There is also concern about traffic and growth as more homes are completed, a factor that some say detracts from the quiet, small-town feel that drew residents to the area in the first place.

In their own words, reviewers present a spectrum of experiences. There are stories of "beautiful homes" and "gorgeous" clubhouses and a lifestyle that many find appealing for retirement, with serene lake views, well-maintained pools, tennis and basketball courts, and ample opportunities for socializing and staying active. Others offer cautionary tales about the reality behind the glossy marketing: unreliable communication, persistent workmanship issues, damaged property during repairs, and an HOA that some feel does not always live up to its promises or its own rules. A number of residents express gratitude for certain staff members - such as Tracey, a sales agent who provides help and information - while simultaneously warning prospective buyers to approach the purchase with thorough due diligence.

For anyone considering joining Reserve at Twin Lakes, the recurring message is clear: the community has a compelling appeal, especially for those seeking a high-end look, robust amenities, and a peaceful setting. However, potential buyers should be aware of the reported tradeoffs related to construction quality, the reliability of post-purchase repairs, and the responsiveness of management. Prospective residents are advised to conduct surprise visits during both weekdays and weekends to gauge ongoing construction, ask pointed questions about warranties and repairs, and speak with existing residents about their experiences with the HOA and with the builder. Thorough personal inspection and due diligence appear to be essential in weighing the allure of the amenities against the challenges raised by these reviews.

This part of St Cloud, Florida, offers convenient access to a variety of healthcare facilities, including Nemours Children's Health and several pharmacies within a short driving distance. There are also multiple dining options such as Emilios Italian Pizzeria and Restaurante, as well as fast-food chains like McDonald's and Taco Bell. Nearby parks like Austin Tindall Park provide opportunities for outdoor recreation. For spiritual needs, there are places of worship like St Thomas Aquinas Catholic Church and St Luke & St Peter Church-Episcopal in the vicinity. Additionally, transportation options are easily accessible with rental car services like Hertz Rent A Car and airport terminals just a short drive away. Overall, this area offers a mix of amenities that cater to senior living needs in terms of healthcare, dining, recreation, spirituality, and transportation.

Physicians

• Nemours Children's Health, St. Cloud (2.3 miles)
• Efrain Segura, MD (5.2 miles)
• Optical Outlets (5.6 miles)
• UCF Health (5.7 miles)
• Best of Health Medical Clinic (5.7 miles)
• Osceola Women & Family Medicine Specialist (6 miles)
• JSA Medical Group (6.9 miles)

Restaurants

• Emilios Italian Pizzeria and Restaurante (2.5 miles)
• McDonald's (3.9 miles)
• Cozy Cove (4.2 miles)
• Bella Roma Pizza (4.6 miles)
• Taco Bell (4.6 miles)
• McDonald's (4.8 miles)
• Culver's (5.2 miles)

Pharmacies

• Walgreens (4.6 miles)
• Winn-Dixie (4.6 miles)
• CVS Pharmacy (6.8 miles)
• St Cloud Pharmacy (7.2 miles)
• CVS Pharmacy (7.6 miles)
• Walmart Pharmacy (7.7 miles)
• Walmart Pharmacy (7.9 miles)

Parks

• Austin Tindall Park (5.2 miles)
• Hopkins Park (5.5 miles)
• Lakefront Park (5.9 miles)
• St Cloud Parks & Recreation (7.7 miles)
• Moss Park Ridge Community Park (8.4 miles)
• Meadow Creek Park (9.9 miles)

Cafes

• Starbucks (6.5 miles)
• Starbucks (7.7 miles)
• Vanessa's Coffee Shop (9.2 miles)
• Panera Bread (9.3 miles)
• Starbucks (11.1 miles)
• Panera Bread (11.5 miles)

Hospitals

• Nemours Children's Hospital (6.8 miles)

Places of Worship

• St Thomas Aquinas Catholic Church (7.6 miles)
• St Luke & St Peter Church-Episcopal (7.9 miles)

Transportation

• Airside 4 (Gates 70-99) (10.6 miles)
• Delta Sky Club, MCO (10.7 miles)
• APM to Gates 70-99 (11 miles)
• Hertz Rent A Car (11.1 miles)
• Terminal B (11.1 miles)
• Main Terminal (11.1 miles)
• United Airlines Ticket Counter (11.1 miles)