2820 Old Moultrie Road, Saint Augustine, FL 32086
For more information about senior living options: (866) 208-4318
Overall Review of Coral Landing
Pros
The care staff are very friendly, with lots of smiling faces.- The facility is clean, safe, and offers a comfortable environment for residents.
- The staff provide timely updates on residents’ health and well-being.
- The Executive Director, Head of Nursing, doctors, and medical technicians are responsive, compassionate, and supportive.
- Residents enjoy the meals and appreciate the activities scheduled by the Activity Director.
- The Coral Landing staff are kind, friendly, and loving, making the residence feel like home.
- Karen and the Coral Landing team care for residents like family, contributing to improved quality of life and safety.
- The facility is highly recommended for elderly care.
Cons
The management is described as horrible, with claims that the running company lies to families and never returns calls.- They deny timely medical attention, insisting a nurse must place orders and denying access to doctors when needed.
- Communication is unreliable, with callbacks promised but not made for 24 hours or more, leaving residents in pain.
- The facility is dirty and infested with bed bugs and roaches, with rooms smelling like sewers and a dirty kitchen serving unhealthy food.
- Staff behavior is disrespectful, including reports of rude language from supervisors and caregivers who are not available or attentive.
- There are allegations of financial misconduct and improper handling of medications, including pills being shoved into mouths.
- Some reviewers state the place is not suitable for elderly care and would not recommend it, urging others to avoid Coral Landing.
Review
This community is best suited for families seeking a warm, home-like assisted living experience anchored by genuinely caring staff and strong family communication, particularly for residents with dementia who benefit from daily engagement and visible Oversight. Coral Landing can excel when the focus is on personal attention, regular updates, and a welcoming, social atmosphere that makes transitions feel less daunting. It is well-matched for families willing to invest time in ongoing collaboration with a responsive front-line team, and for residents who prize daily routines, home-style meals, and organized activities over a pristine, ultra-clinical setting. Those who require flawless consistency in governance or a spotless, pest-free environment may want to look at alternatives with more uniform reputations for operations and housekeeping.
On the plus side, the strongest asset is the staff culture. Reviewers repeatedly describe the care team as friendly, patient, and approachable, with particular praise for the Executive Director, the Head of Nursing, and nursing staff who are seen as responsive to concerns and attentive to health changes. Families frequently commend the meals, the activity program, and the sense that the facility feels clean and safe during visits. The memory care environment, in particular, is noted by several visitors as well organized and supervised, with staff who convey compassion and a steady presence. When these elements align, Coral Landing delivers tangible comfort and reassurance that a loved one is truly being cared for.
Yet the cons disclosed by multiple families are significant and cannot be ignored. A portion of reviews allege serious management problems, including unreturned calls, delays in medical orders, and a perceived lack of accountability from leadership. Several accounts describe hostile or dismissiveCommunication patterns from administrators, which compound anxiety for families trying to coordinate care. In the most extreme reports, families describe pest infestations, unpleasant odors, dirty rooms, and general lapses in cleanliness that undermine confidence in everyday safety. The gap between the highly praised moments and the harsher, broader claims creates a volatility that prospective residents must weigh carefully.
Those strong points do offset some of the concerns when the resident profile aligns with Coral Landing’s strengths. For families prioritizing a welcoming, social setting with actively engaged staff and clear family communication, the positives, friendly caregivers, reliable updates, homey feel, and structured activities, can meaningfully improve quality of life and ease the transition from home. The presence of a dedicated memory care pathway and a nurse-led team also helps anchor trust for families worried about cognitive decline. In short, when the care team remains cohesive and communication stays open, Coral Landing can outperform expectations for many residents.
However, the decision becomes more complex for those whose criteria include unwavering operational transparency and pest-control rigor, or for those who require consistently impeccable housekeeping. The negative episodes raise legitimate questions about frontline coverage, response times, and the ability to sustain a consistently clean environment. Prospective residents with fragile health, frequent medical needs, or a strict requirement for zero-delay medical access may find these concerns too risky without independent verification. If clinical responsiveness and spotless, pest-free living are non-negotiables, alternatives with steadier governance and stronger facilities maintenance may be a better fit.
The practical next steps are clear. Plan multiple, unannounced tours and conversations with frontline staff, the director, and a nurse to gauge responsiveness and tone in real time. Request candid documentation: recent care plans, incident logs, maintenance and pest-control records, and a clear policy for medical orders and family communication. Inspect the memory care wing specifically, observe how staff interact with residents, and ask to speak with several families who have had long stays. Finally, compare pricing, contracts, and what happens if a family member requires escalation of care. Coral Landing can be a strong choice for the right resident, but only after confirming that governance, cleanliness, and medical responsiveness align with the family’s expectations.
60 resident community capacity
Assisted Living
Respite Care
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Medicare Coverage for Assisted Living: An In-Depth Exploration
Your Comprehensive Guide to Luxury Assisted Living: Elevated Facilities, Amenities, and Costs
