American Home Patient Inc

Pros

• Jim and Sheila provided outstanding service, making customers feel welcomed and valued.
• DME offers a nice selection of medical equipment and supplies.
• Megan delivered superb customer service with compassion and listened to her clients.
• Katie and Naz were extremely helpful and knowledgeable, helping customers find the right chairs and fit.
• The staff and owner are easy to talk to and eager to assist with any DME needs.
• The owner and staff are courteous, knowledgeable, and dedicated to customer satisfaction.
• Crystal went out of her way to assist and coordinate accommodations for a power recliner.
• Vickie is phenomenal, consistently following up and advocating for patients.

Cons

• The billing manager Jim repeatedly cut them off, talked over them, and instructed the doctor's office to find another medical-supply company, showing a lack of empathy for patients.
• They claim the company did not respond to a serious complaint for four years, indicating a lack of professionalism.
• They warn others not to use the company, asserting customers risk being charged for defective equipment.
• They describe receiving a bill for a broken hoyer lift and report the manager Vicky as hostile, stating it was their responsibility to cover the cost and offering to sit in court.
• They call the service very unprofessional and say customers are charged for equipment that isn't in working order and are blamed for faults.
• They report terrible customer service, including multiple calls to India with no help obtaining a handicap pool lift.
• They state the company shifts blame and will not hear customers out.

Review

What emerges from these customer comments is a mosaic of experiences with DME of America that runs from outstanding, people-centered service to troubling disputes that leave patients and families frustrated and alarmed. Across many notes, the common thread is a strong sense of personal care when staff take the time to listen, explain options, and help families navigate difficult medical needs. In several accounts, staff members are repeatedly praised by name for their knowledge, empathy, and willingness to go the extra mile to fit equipment to a patient's situation and to expedite insurance and logistics so that care is not delayed.

Several reviews spotlight the interpersonal side of care. Customers recount being welcomed warmly by staff such as Jim and Sheila, who not only offered a range of options but also assisted with fittings for medical needs. The impression left is that these interactions are not transactional but rather supportive, with staff explaining choices in a way that reduces confusion during stressful times. Locations like the PSL store are repeatedly described as places with a broad selection of medical equipment, where customers felt valued and well cared for. The praise often centers on the human touch - patient, thorough explanations, and a willingness to help families feel comfortable about the equipment they're using.

Beyond initial selection and fitting, several reviewers highlight individuals who made a lasting positive impression through ongoing support. Naz and Katie are credited with very helpful, patient service when trying on chairs and finding just the right fit, while Megan receives repeated compliments for listening, kindness, and genuine concern for the patient's situation. Crystal is mentioned for going above and beyond, including coordinating with networks and even assisting with travel or hospice arrangements when needed. In one note, Vickie is described as phenomenal and a tireless advocate who follows up persistently, underscoring a culture of advocacy and care at times when patients feel overwhelmed by the process of acquiring reliable home medical equipment.

There is also a recurring theme about the company's product breadth and accessibility. Reviewers describe a store filled with everything one might need - from wheelchairs to knee scooters, CPAP supplies, portable oxygen machines, and even specialized items like pool lifts. Several accounts emphasize the ease of dealing with DME, including the sense that owners and staff are approachable and responsive. In some instances, staff coordinated with insurance and the doctor's office to ensure timely access to needed equipment, and reviewers frequently commend the team for finding solutions within complex healthcare systems, including hospice and home care scenarios.

However, the collection of reviews is not uniformly positive. A substantial portion focuses on negative experiences that raise concerns about professionalism, billing, and accountability. One memorable incident centers on a billing manager who allegedly cut patients off during calls, directed medical offices to seek other suppliers, and sparked a perception of a troubling lack of empathy for patients in urgent need. Critics have questioned whether responses to complaints are timely or sincere, and some have warned others not to rely on the company due to potential billing disputes or defective equipment concerns. Notably, there are accounts of a hoyer lift that arrived unused and later required a replacement, followed by a bill for the supposedly broken item; the response from a manager described as hostile is cited as evidence of a locally problematic culture around liability and customer blame.

Other negative notes point to broader customer-service challenges, including difficulty reaching a real person, with some reviewers describing calls to an offshore contact point and unsatisfactory results. A few stories describe breakdowns in communication or misstatements about ownership or policy during disputes, and there are explicit cautions about being charged for defective equipment or being blamed for equipment problems when the fault may lie with manufacturing or handling. Taken together, these complaints illustrate that while the company can be a strong resource in the community, experiences can vary dramatically by location and by staff availability and tone.

Taken as a whole, the reviews paint a complex portrait of DME of America: a business capable of extraordinary customer care and practical, solutions-focused service for many families in urgent need of equipment, allied with episodes of serious customer-service failures that can escalate into costly disputes and strained relationships. The positive comments highlight dedicated staff who build trust through compassion, personalized attention, and a willingness to coordinate across doctors, insurers, and hospice networks. The negative comments, meanwhile, underscore the importance of clear communication, fair billing practices, and professional handling of equipment issues, especially when patients and families are navigating health crises and time-sensitive needs.

For prospective customers, the takeaway is nuanced. If you connect with a team member who is willing to listen, explain options clearly, and move proactively to fit equipment to a patient's lifestyle and care plan, you're likely to experience the best of what this company can offer: broad product availability, knowledgeable staff, and a personal touch that many families value in difficult circumstances. At the same time, it's prudent to be aware that experiences may differ by location and staff, and to document all interactions, requests, and billing details. If problems arise, escalating to a supervisor or to the owner's attention, as some reviewers have suggested, may help ensure issues are resolved with the same level of care that many families have reported receiving.

This area of Port St. Lucie, Florida is a convenient and well-equipped location for senior living. With several physicians, pharmacies, and hospitals nearby, residents can easily access medical care whenever needed. There are also a variety of restaurants and cafes within close proximity, offering plenty of dining options. The AMC Port St Lucie 14 theater provides entertainment for those looking to enjoy a movie outing. In addition, there are parks and places of worship in the surrounding area for recreation and spiritual fulfillment. Overall, this part of Port St. Lucie offers a balanced mix of essential services and amenities that cater to the needs of seniors.

Physicians

• Mutter Precision Hearing Center (0 miles)
• Heart & Family Health Institute (0 miles)
• Mark Jon Pamer (0.3 miles)
• St Lucie Surgical Associates Pa (0.3 miles)
• Stuart Oncology (0.4 miles)
• Joseph J Katta Md (0.4 miles)
• Martin Imaging Services (0.4 miles)

Restaurants

• Burger King (0.1 miles)
• Little Italy of St Lucie West Restaurant & Pizzeria (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Taco Bell (0.5 miles)
• IHOP (0.5 miles)
• McDonald's (0.9 miles)
• Golden Corral (1 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (3.2 miles)
• Winn-Dixie (3.5 miles)
• Walgreens (3.6 miles)
• Walgreens (3.6 miles)
• Butterfields pharmacy (3.9 miles)

Hospitals

• Martin Memorial Health Systems (0.6 miles)
• Louran Builders (3 miles)
• Tradition Medical Center (4.2 miles)
• New Horizons of the Treasure Coast (4.4 miles)
• Surgical Center of Treasure Coast (5.4 miles)
• HealthSouth Corporation (6.1 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (0.9 miles)
• Starbucks (3.9 miles)
• Panera Bread (4.1 miles)

Theaters

• AMC Port St Lucie 14 (1.2 miles)

Parks

• Charles E. Ray Park (2.7 miles)
• Winterlakes Park (3.9 miles)
• Lyngate Park (5.4 miles)

Places of Worship

• Christ Fellowship Port St Lucie (3.5 miles)

Transportation

• Budget Rent A Car (4.9 miles)