American Home Patient Inc in Port St. Lucie, FL

Pros

• Jim and Sheila greeted customers warmly and made them feel welcomed and valued.
• Jim and Sheila provided outstanding service.
• The store carries a nice selection of medical equipment and supplies.
• Katie and Naz were extremely helpful and offered top-notch customer service.
• Jim and Naz were highly knowledgeable, friendly, attentive, and helped customers find exactly what they needed at a great price.
• Vickie consistently followed up and went above and beyond to advocate for customers.
• Megan was kind, caring, and listened to and helped customers.
• Crystal, Vicki, and the team are professional, knowledgeable, and dedicated to helping customers.
• The owner and staff go above and beyond to assist customers with their medical equipment needs.
• The store's customer service is wonderful, with staff who are helpful, patient, and professional.

Cons

• They warn others not to use the supply company, claiming customers risk being charged for defective equipment.
• The billing manager repeatedly cuts people off and instructs clinics to find another supplier, showing a lack of empathy for patients in need.
• They describe the company as insincere in responding to complaints about an employee's lack of professionalism and service.
• They call the company negligent and not a true patient care provider, claiming they do not care.
• Customers are charged for defective or broken equipment, with blame shifted back to the customer.
• The service is described as very unprofessional, with no one available after multiple calls.
• A manager is described as hostile and insists customers cover the cost, even threatening court.
• They report delays and failures to deliver or provide necessary items, risking patient care.
• They allege the company tries to sell used equipment with missing parts and refuses to apologize.
• Calls are routed to India, contributing to poor customer service.

Review

This Port St. Lucie location of American Home Patient Inc. is best suited for families and caregivers who need a broad, readily accessible selection of durable medical equipment and want hands-on, staff-guided assistance with fitting, selection, and insurance coordination. It serves seniors and medically complex individuals who benefit from in-store expertise, immediate product availability, and the option of home delivery or on-site setup. When a wheelchair or knee scooter, CPAP supplies, or lift devices are needed quickly, this operation routinely delivers knowledgeable help from staff who explain options clearly and take the time to ensure the chosen equipment fits the user's needs.

Those who may want to consider alternatives are those who require consistently flawless customer service and completely transparent, predictable billing. Several reviews document episodes of poor interpersonal communication, including a billing manager who cut customers off and a pattern of miscommunications or defensiveness around charges. Other recurring concerns include hostile or unprofessional interactions with some staff, overseas call centers that hamper responsiveness, and disputes over charges for defective equipment. For families that prize a uniformly smooth experience, even for thorny billing questions, exploring other nearby DMEs may be wise.

The strongest positives hinge on selection, staff knowledge, and proactive service - elements that frequently offset the friction that does appear. The store earns praise for its extensive inventory and the staff who help shoppers try on chairs, fit walkers to tall or sensitive users, and guide through complex choices with patience. Notable team members routinely highlighted include Crystal, Vicki, Jim, and Megan, whose product knowledge, courtesy, and willingness to go beyond the basics are repeatedly cited as reasons to stay. The ability to arrange home measurements, deliveries, and installations - such as John Lacenere's in-home fittings - and the willingness to secure insurance approvals demonstrate a practical, problem-solving orientation that many families rely on during urgent equipment needs.

Nevertheless, the main cons can erode the overall experience if not managed carefully. Billing disputes and accusations of being charged for defective equipment surface with enough frequency to warrant attention. Instances of rude or hostile interaction, and reports of difficult, sometimes frustrating communications - such as calls routed abroad or long hold times - create real frustration. Delivery delays, back-ordered items, and no-shows for scheduled appointments also show up in the feedback, complicating planning for time-sensitive needs. The combination of occasional poor service and financial friction can transform a solid resource into a trial for families already navigating stress.

To navigate this landscape successfully, prospective buyers should enter with a concrete plan. Secure a single point of contact or a preferred account manager to minimize miscommunication. Request detailed, written quotes and clear terms on all charges, delivery timing, and return or replacement policies for defective items. Confirm whether the staff can support insurance coordination end-to-end and insist on written confirmations for any arrangements, including home measurements and installation. If possible, arrange for a trial fit in-store and a short-term loaner period to verify comfort and fit before committing to a long-term rental or purchase.

In the end, this Port St. Lucie operation stands out for high-caliber personnel, expansive product lines, and practical, hands-on service that many families rely on to move from uncertainty to usable, well-fitted equipment. The strongest recommendation is for those who can tolerate the occasional service hiccup in exchange for broad selection and responsive, knowledgeable help. For families prioritizing flawless billing, rigid consistency, and uniformly courteous responses at every contact point, it is prudent to compare nearby options and insist on clear, firm terms before committing. When approached with clear expectations and a preferred point of contact, American Home Patient Inc. in Port St. Lucie can be a reliable, effective resource for essential DME needs.

This area of Port St. Lucie, Florida is a convenient and well-equipped location for senior living. With several physicians, pharmacies, and hospitals nearby, residents can easily access medical care whenever needed. There are also a variety of restaurants and cafes within close proximity, offering plenty of dining options. The AMC Port St Lucie 14 theater provides entertainment for those looking to enjoy a movie outing. In addition, there are parks and places of worship in the surrounding area for recreation and spiritual fulfillment. Overall, this part of Port St. Lucie offers a balanced mix of essential services and amenities that cater to the needs of seniors.

Physicians

• Mutter Precision Hearing Center (0 miles)
• Heart & Family Health Institute (0 miles)
• Mark Jon Pamer (0.3 miles)
• St Lucie Surgical Associates Pa (0.3 miles)
• Stuart Oncology (0.4 miles)
• Joseph J Katta Md (0.4 miles)
• Martin Imaging Services (0.4 miles)

Restaurants

• Burger King (0.1 miles)
• Little Italy of St Lucie West Restaurant & Pizzeria (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Taco Bell (0.5 miles)
• IHOP (0.5 miles)
• McDonald's (0.9 miles)
• Golden Corral (1 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (3.2 miles)
• Winn-Dixie (3.5 miles)
• Walgreens (3.6 miles)
• Walgreens (3.6 miles)
• Butterfields pharmacy (3.9 miles)

Hospitals

• Martin Memorial Health Systems (0.6 miles)
• Louran Builders (3 miles)
• Tradition Medical Center (4.2 miles)
• New Horizons of the Treasure Coast (4.4 miles)
• Surgical Center of Treasure Coast (5.4 miles)
• HealthSouth Corporation (6.1 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (0.9 miles)
• Starbucks (3.9 miles)
• Panera Bread (4.1 miles)

Theaters

• AMC Port St Lucie 14 (1.2 miles)

Parks

• Charles E. Ray Park (2.7 miles)
• Winterlakes Park (3.9 miles)
• Lyngate Park (5.4 miles)

Places of Worship

• Christ Fellowship Port St Lucie (3.5 miles)

Transportation

• Budget Rent A Car (4.9 miles)