American Home Patient Inc in Port St. Lucie, FL

Pros

• The staff at DME of America were incredibly helpful and knowledgeable, guiding customers through choosing the right equipment and showing how to use and maintain it.
• Najam and Naz were patient and thorough in helping to select the right electric wheelchair and accessories.
• Jim and Sheila provided outstanding service and made customers feel welcomed and valued.
• Katie and Naz were extremely helpful, assisting with fittings and ensuring comfort and fit.
• Megan consistently delivered kind, attentive, and exemplary customer service.
• Crystal and Vicki are professional, caring, and proactive, often going above and beyond to assist and resolve issues.
• The store offers a wide selection, with friendly, patient, and knowledgeable staff who explain options clearly.
• DME of America quickly resolves issues, offering loaners, replacements, and prompt shipments.
• The shopping experience is excellent from start to finish, with staff guiding decisions and providing thorough support.
• The team shows empathy and advocacy, including helping with insurance coordination and obtaining needed equipment.
• Customers frequently praise great prices, quick service, and exceptional support.
• Installations and home deliveries are performed professionally by staff such as Javier.
• The store is consistently described as clean, well-organized, and fully stocked.

Cons

• They warn others not to use the supply company, claiming customers risk being charged for defective equipment.
• They state the manager, Vicky, was hostile and insisted the customer pay for the equipment.
• They describe the company as negligent and unprofessional, with poor service and blame-shifting.
• They report TERRIBLE customer service, including multiple calls to India and no help getting a handicap pool lift.
• They allege racial discrimination, claiming that being tall and Black was treated as suspicious.
• They claim they were charged for a defective piece of equipment and that the company refused to take responsibility.
• They note instances of confrontational or threatening behavior, such as a staff member threatening to call the police over paperwork.

Review

American Home Patient Inc in Port St. Lucie is best suited for families seeking a practical, hands-on partner to scaffold a home-care plan with durable medical equipment. This community shines when the goal is to equip an elder for safer, more independent living through thoughtful device selection, precise fitting, and reliable in-home service. The staff’s strengths show up in empathetic guidance on mobility aids, wheelchairs, knee scooters, walkers, and in coordinating delivery, setup, and ongoing use. Crucially, the most reliable pattern is a team that will take the time to explain options, demonstrate usage, and ensure devices match the elder’s size, gait, and daily routines. Insurance navigation and access to loaners also appear as significant advantages, reducing friction and helping families keep care on track without unnecessary delays.

Those weighing alternatives should note that this community is not the right fit for households prioritizing a perfectly uniform billing experience or a consistently singular point of contact. A subset of reviews highlights friction around billing disputes, and some encounters with staff that felt abrupt or unempathetic. There are even mentions of miscommunication or disagreements about charges and policies. For families facing tight budgets, complex insurance arrangements, or a preference for a strictly predictable, all-in-one pricing model, exploring another PSL option with a more streamlined billing process could be prudent. Likewise, if a worry about overseas call centers or inconsistent front-line staffing undermines confidence, it’s reasonable to compare with providers offering more centralized, domestic customer support.

The strengths on display consistently offset the occasional negatives when care hinges on product knowledge and a calm, step-by-step approach. The core advantage lies in staff expertise, clear explanations, careful fittings, and a willingness to tailor equipment to the individual’s physical needs and living situation. Delivery and installation at home emerge as recurrent themes, reducing caregiver burden and ensuring immediate usability. A broad inventory, from mobility devices to oxygen equipment and CPAP supplies, consolidates vendors and minimizes the risk of incompatible substitutions. For families navigating insurance approvals, the ability to advocate and push through necessary paperwork is repeatedly cited as a decisive relief, translating into faster access to essential equipment.

Champs of customer service surface repeatedly in the narrative: Crystal, Vicki, Jim, Naz, and others are singled out for their patient, knowledgeable, and compassionate approach. These individuals are repeatedly described as going above and beyond, taking time to fit devices correctly, staying late to complete arrangements, or coordinating with insurers to obtain approvals. When the relationship works, the result is unmistakable: fewer back-and-forth calls, fewer trips to multiple stores, and a smoother, less stressful path from decision to delivery. The practical impact is tangible: greater confidence that the device will fit into daily routines and more reliable follow-through on post-purchase questions or adjustments.

Yet the cautionary notes cannot be dismissed. Several one-star accounts point to felt frustrations around interpersonal dynamics, with mentions of rude responses, confrontations, or perceived punitive billing practices. Where dissatisfaction arises in these instances, the pattern is a reminder that service quality can hinge on the consistency of the person delivering care, not just the organization’s doctrine. Prospective buyers should adopt a proactive onboarding stance: request a named point person, secure written quotes and agreements, confirm item condition and warranty before acceptance, and set explicit timelines for delivery and setup. If miscommunications occur, documenting conversations and elevating concerns promptly can prevent minor issues from morphing into lasting dissatisfaction.

Taken together, the Port St. Lucie operation represents a practical, capable ally for families pursuing home-based care with DME needs. The synergy of deep product knowledge, flexible delivery and installation options, and a customer-service culture that values empathy and assistance makes the path to safer living substantially smoother. The recommended approach is to begin with a dedicated coordinator, ideally Crystal or Vicki, who can map out a comprehensive equipment plan, verify insurance coverage, and align expectations for timing and cost. Anticipate possible backorders and insist on written confirmations. For households that prize consistently positive interactions, transparent billing, and a dependable, customer-centered buying experience, this community remains a strong contender, provided the onboarding is deliberate and the lines of communication are kept open from first contact onward.

This area of Port St. Lucie, Florida is a convenient and well-equipped location for senior living. With several physicians, pharmacies, and hospitals nearby, residents can easily access medical care whenever needed. There are also a variety of restaurants and cafes within close proximity, offering plenty of dining options. The AMC Port St Lucie 14 theater provides entertainment for those looking to enjoy a movie outing. In addition, there are parks and places of worship in the surrounding area for recreation and spiritual fulfillment. Overall, this part of Port St. Lucie offers a balanced mix of essential services and amenities that cater to the needs of seniors.

Physicians

• Mutter Precision Hearing Center (0 miles)
• Heart & Family Health Institute (0 miles)
• Mark Jon Pamer (0.3 miles)
• St Lucie Surgical Associates Pa (0.3 miles)
• Stuart Oncology (0.4 miles)
• Joseph J Katta Md (0.4 miles)
• Martin Imaging Services (0.4 miles)

Restaurants

• Burger King (0.1 miles)
• Little Italy of St Lucie West Restaurant & Pizzeria (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Taco Bell (0.5 miles)
• IHOP (0.5 miles)
• McDonald's (0.9 miles)
• Golden Corral (1 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (3.2 miles)
• Winn-Dixie (3.5 miles)
• Walgreens (3.6 miles)
• Walgreens (3.6 miles)
• Butterfields pharmacy (3.9 miles)

Hospitals

• Martin Memorial Health Systems (0.6 miles)
• Louran Builders (3 miles)
• Tradition Medical Center (4.2 miles)
• New Horizons of the Treasure Coast (4.4 miles)
• Surgical Center of Treasure Coast (5.4 miles)
• HealthSouth Corporation (6.1 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (0.9 miles)
• Starbucks (3.9 miles)
• Panera Bread (4.1 miles)

Theaters

• AMC Port St Lucie 14 (1.2 miles)

Parks

• Charles E. Ray Park (2.7 miles)
• Winterlakes Park (3.9 miles)
• Lyngate Park (5.4 miles)

Places of Worship

• Christ Fellowship Port St Lucie (3.5 miles)

Transportation

• Budget Rent A Car (4.9 miles)