Quality Home Care Svc Inc

Pros

• The agency finds great caregivers and follows up with any changes or details.
• Every staff member has been professional and very kind.
• The care provided for her mother was very satisfactory.
• Kay is very kind and patient and always has a smile to welcome clients.
• Kay is a good employee.
• Kaye is always smiling and welcoming.
• Kaye is very informative and always willing to help.
• Manu provides very good service.
• Maribel is an awesome coordinator who demonstrates common sense and understanding.

Cons

• The agency was described as a complete nightmare.
• An aide would leave the patient alone while on the clock.
• The aides would sit on their phones and say "that's not my job."
• Some aides slept on the patient's couch.
• The agency does not screen its aides for mental issues.
• One aide screamed and cursed at the patient.
• The aide returned the next day after being told not to return and allegedly blocked access to the patient's keys while yelling and cursing.
• The agency assigns staff who do not speak English, and claims they do not actually verify them in person.
• The staff are disorganized.
• The reviewer would never recommend this agency.

Review

The collection of reviews paints a picture of a home health care agency that can provoke very different experiences, ranging from deeply positive to alarmingly negative. On one end, there are long-standing, satisfied clients who credit the agency with consistently finding caring caregivers, maintaining clear communication, and supporting their loved ones with professionalism and warmth. These reviews emphasize reliable follow-up when changes or new details arise and highlight staff members who are described as kind, patient, and welcoming. In particular, several customers sing the praises of specific caregivers and coordinators who have made a lasting, positive impact on the care experience.

Several reviewers note that the agency can deliver excellent service when the right people are in place. One account describes years of positive engagement, calling out not only the quality of the caregivers but also the agency's ongoing attention to evolving needs and adjustments in care plans. In these stories, care feels personalized and dependable, with staff who arrive prepared, communicate effectively, and form trusting relationships with both the patient and family members. The appreciation often extends beyond the caregivers themselves to the front-office team, with mentions of responsive coordinators who help navigate schedules, concerns, and changes in care requirements.

Yet the mirror side of these reviews reveals serious concerns that overshadow other experiences. A separate set of comments describes a "complete nightmare" for someone new to home health care. In these accounts, aides displayed a pattern of neglectful or disrespectful behavior, including leaving the patient unattended, dismissing requested tasks with responses like "that not my job," and even engaging in conduct that appeared unprofessional or unsafe. Some reviewers allege that aides would sit on a couch or otherwise be disengaged during shifts, raising questions about supervision and accountability. The most troubling stories involve language barriers, with one reviewer reporting aides who did not speak English and another noting that some staff could simply hand a phone to someone who could pretend to speak for them, undermining trust and communication.

The most alarming allegations center on a specific incident of aggression and safety risk. A reviewer recounts a situation in which an aide became loud, abusive, and physically threatening, ultimately escalating to the aide manipulating access to the patient by withholding keys and verbally and physically confrontational behavior. The situation reportedly required authorities to be called and involved child welfare authorities (DCF). The reviewer emphasizes that this was not an isolated moment but part of a pattern that culminated in a direct safety threat to the patient. Such reports strongly push for better screening processes, real in-person evaluations, and more robust safeguarding measures to protect vulnerable individuals receiving home care.

Language issues and disclosure practices also appear as recurring concerns. Some reviewers challenge the agency's transparency about how staff are screened and deployed, alleging that there is little to no in-person oversight and that problematic workers can be assigned despite glaring red flags. This feedback suggests a gap between what families expect in terms of safety and what they experience in practice, particularly when the care recipient cannot easily advocate for themselves or communicate concerns quickly.

Within the mixed landscape of opinions, there are consistently positive nods to individual staff members who are clearly making a difference. Caregivers named Kay (referred to affectionately as Kay, with praise for her professional demeanor, constant smile, and welcoming presence) receive several heartfelt endorsements. The front desk personnel are also acknowledged positively by some reviewers who describe them as helpful and engaging. Manu is praised for delivering good service, while Maribel is highlighted as an excellent coordinator whose common-sense approach and understanding are valued by the team and families alike.

The final threads of the feedback weave together a nuanced portrait: the agency can be an anchor of supportive, compassionate care when the right caregivers and coordinators are in place, and the overall experience can be deeply fulfilling for patients and families who feel heard and protected. However, there are also stark warnings about safety, consistency, and accountability when governance or staffing falls short. The spectrum of experiences suggests that outcomes may hinge heavily on which caregivers are assigned, how thoroughly the agency screens and supervises staff, and how effectively it communicates and responds to problems as they arise.

For potential clients and families considering this agency, the message is clear but nuanced. Seek out detailed information about staff qualifications and supervisory practices, request continuity with caregivers you've had positive experiences with, and insist on clear, documented communication about any concerns or changes in care plans. If possible, ask for the coordinators or teams that have earned trust, and avoid situations where care decisions feel ad hoc or where safety concerns have previously been raised. The stories acknowledge real kindness, professionalism, and dedication in many staff members while also urging vigilance and accountability to ensure vulnerable patients receive safe, respectful, and reliable care.

This part of Pompano Beach, Florida, offers a convenient location with easy access to essential amenities such as pharmacies, restaurants, physicians, parks, cafes, places of worship, transportation options, hospitals, and theaters. With multiple pharmacies nearby including Walgreens and CVS Pharmacy within a few miles radius, residents can easily access medication and healthcare services. The area also boasts a variety of dining options ranging from fast food chains like McDonald's to upscale dining at Cooper's Hawk Winery & Restaurant. For leisure and recreation, there are several parks nearby such as Terramar Park and Firefighters Park where seniors can enjoy outdoor activities. Additionally, the presence of reputable medical facilities like West Boca Medical Center and University Hospital And Medical Center provides peace of mind for residents needing healthcare services. Overall, this part of Pompano Beach offers a well-rounded community with convenient amenities for senior living.

Pharmacies

• Walgreens (0.1 miles)
• Winn-Dixie (1 miles)
• Walgreens (1.1 miles)
• Walgreens (2 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.4 miles)

Restaurants

• Cooper's Hawk Winery & Restaurant (0.9 miles)
• McDonald's (2.7 miles)
• McDonald's (2.8 miles)
• Jesse's Xtreme Sports Bar (2.8 miles)
• Duffy's Sports Grill (3 miles)
• Popeyes Louisiana Kitchen (3.1 miles)
• McDonald's (3.2 miles)

Physicians

• Florida Endovascular A (1 miles)
• Rand Eye Institute (3.8 miles)
• Dermatology Consultants of South Florida (4.2 miles)
• Skin Institute (4.6 miles)
• RevaMed Primary Care Associates (5.6 miles)
• Eye Centers Of South Florida (6.3 miles)

Parks

• Terramar Park (2 miles)
• Firefighters Park (2.5 miles)
• Pine Trails Park (6.2 miles)
• Powderhorn Park (6.6 miles)
• Royal Palm Park (6.9 miles)
• South County Regional Park (7.5 miles)

Cafes

• Starbucks (3.8 miles)
• Starbucks (5.2 miles)
• Starbucks (5.4 miles)
• Starbucks (5.9 miles)
• Starbucks (6.2 miles)
• Starbucks (7.2 miles)
• Starbucks (7.5 miles)

Places of Worship

• B'nai Torah Congregation (5 miles)
• Coral Ridge Presbyterian Church (6.9 miles)

Transportation

• Cypress Creek Station (5.4 miles)

Hospitals

• West Boca Medical Center (5.8 miles)
• University Hospital And Medical Center (6 miles)

Theaters

• Regal Shadowood (6.8 miles)