Paradise Villa Retirement VI of Coconut Creek

Pros

• Garla was absolutely amazing during the admissions process and answered all questions about Medicare.
• Garla was extremely helpful with the admissions process and made the family feel comfortable about Solaris.
• Garla is definitely one of a kind.
• The Admissions Director Garla was informative and made visitors feel genuinely welcome.
• The Solaris staff are wonderful, friendly, and professional.
• Nurse Chin stands out for kindness, compassion, and patience.
• Sislyn, the CNA, was attentive and delightful.
• The rehab therapists kept the family informed of the grandmother's progress.
• The facility is very clean and well maintained.
• Mom enjoys the food and the rehab very much.
• The staff from the front lobby to inside rehab are great and always have a smile.
• Coconut Creek is fortunate to have Solaris.
• The admissions process was completed in less than 30 days and went remarkably smooth.

Cons

• A reviewer described the Solaris staff as the rudest they've ever dealt with and said they'd choose home health if possible.
• A reviewer criticized Solaris as old and not very clean, noting slow staff response and that only one nurse truly cared for the patient.
• A reviewer alleged medications were stolen and there was a three-day delay before new meds could be ordered, with grievances reportedly ignored.
• A reviewer claimed there were hidden problems behind the scenes and warned the facility could be scary.
• A reviewer stated that medical staff lacking compassion should stay away from medical care, implying harsh treatment of patients.
• A reviewer said they would not recommend this rehab to anyone.

Review

Solaris Healthcare in Coconut Creek, Florida emerges in these reflections as a place that can deliver outstanding admissions support and compassionate rehab care, while also drawing some critical voices that remind families to look closely at every moment of care. Across multiple posts, the thread that runs strongest is the praise for the admissions team, especially Garla, who is repeatedly described as informative, patient, and genuinely welcoming. Several reviewers note that Garla's guidance during the intake process and tour helped a family feel at ease, and that her explanations about Medicare, the rehab pathway, and the overall flow of admission were clear and reassuring. In one account, the admission process with Garla and the surrounding Solaris staff moved efficiently enough to complete in under 30 days, a timeline that left a family impressed by how smoothly things unfolded.

The positive experiences extend beyond the initial admit, painting a broader picture of Solaris as a place where the tour and reception can set a hopeful tone. Reviewers repeatedly mention friendly, professional front-desk staff and a palpable sense of organization as families walk through the facility during visits. The sentiment is that the Solaris team, during the admission process and the early days of stay, communicates well and makes an effort to make families feel welcome. In particular, Garla is singled out multiple times for leaving families with a sense that Solaris is a good fit for rehab or long-term care, and for ensuring that questions about Medicare and the rehab trajectory are answered with confidence and clarity.

Within the rehab experience itself, several comments highlight specific caregivers and clinicians who left a positive impression. Descriptions of the rehab phase frequently mention friendly, capable nurses and rehab staff, with references to particular individuals who demonstrated attentiveness, patience, and a steady presence. Names like Juliet and Marcia are cited as caring nurses, with other staff - including the administration team - being praised for their approach and demeanor. Some reviewers emphasize the overall atmosphere: clean facilities, approachable staff, and a sense that the team takes pride in helping patients regain independence through rehabilitation. There are even mentions of the nutrition and daily activities, with families noting that their loved ones respond well to the routine and that therapists kept families informed about progress.

Amid the chorus of praise, there are also clear cautions and negative experiences reflected in the same set of comments. One reviewer describes a stark contrast: a perception of rude staff and delayed responses from aides, with the grandchild expressing a deep frustration about the level of care and the cleanliness of the facility. In contrast to praise for the admissions process, this account laments the slow arrival of CNAs and the belief that some caregivers did not consistently attend to a patient's needs, leaving a family member feeling neglected at times. Another reviewer characterizes the facility as old and not very clean, and they recount a single nurse who stood out for providing better care in comparison to others who were less attentive. The message is that not every shift or every caregiver met expectations, and that some days felt markedly different from the reassuring tone that families expect when a loved one is in rehab.

Safety and care concerns appear in a more troubling light in a separate narrative. One account describes a serious lapse in medication safety during a transfer for knee surgery, with meds stolen and delays in replacement orders that caused significant pain. The tone shifts to frustration and fear as a nurse reportedly suggested unsafe options, and the family expresses ongoing disappointment in the speed and responsiveness of the medical team. That review conveys how a well-regarded facility reputation can be overshadowed by a single, alarming experience, underscoring the importance of prompt, transparent communication and thorough follow-through when care is interrupted or compromised.

Despite the negative notes, several families circle back to emphasize their trust in the care being delivered, particularly when Garla is involved in the admissions or during the early rehab stage. One family's appreciation centers on Garla's informative guidance and the sense of reassurance she provides as the facility is assessed for a loved one's needs. Others speak positively about the consistency and warmth across the staff during visits, the ongoing communication between rehab therapists and families, and the overall impression that Solaris can be a good fit for those seeking both rehabilitation and longer-term care. The recurring theme across these more favorable posts is that when the team is aligned - particularly at the point of admission and in the rehab setting - the experience can be smooth, supportive, and filled with genuine concern for the patient's well-being.

Towards the end of the set, a broader note emerges about different experiences that people encounter in care settings. One reviewer recounts a story of a long-term stay with generally kind and helpful staff, with a particular highlight on several team members who consistently showed care and professionalism. They describe constructive communication from the DON and administration, and a sense that the facility is responsive to concerns. It's a reminder that patient and family satisfaction often hinges on consistent, compassionate interactions across many staff members, from front desk personnel to nurses and rehab therapists, as well as the leadership team that sets a standard for care.

In addition to the Solaris-focused observations, a portion of the comments concerns experiences unrelated to Solaris, including a negative review about an apartment complex, in which reviewers criticized management decisions and perceived lack of responsiveness. The voice there centers on expectations of reliability and proper handling of concerns, with specific criticisms aimed at particular staff members. While this piece sits outside the Solaris context, it is included in the same collection of reviews, illustrating how expectations for service and accountability can shape perceptions across different kinds of care and living environments.

Taken together, the collection of reviews presents a nuanced portrait of Solaris Healthcare in Coconut Creek. The standout takeaway is the transformative impact that a compassionate, informative admissions process and attentive rehab staff can have on families navigating difficult transitions. Garla, the Admissions Director, consistently appears as a beacon of warmth and expertise, helping people feel confident about a loved one's path forward. Yet the reviews also serve as a cautionary note: care quality can vary by moment, by caregiver, and by day, underscoring the need for vigilance, ongoing communication, and a supportive leadership structure to sustain the high standards many families associate with Solaris. The overarching message is that Solaris has moments of exceptional care and organization, particularly in admissions and rehab, but like any complex care environment, it benefits from continual attention to patient dignity, staff responsiveness, and safety.

This part of Coconut Creek, Florida, offers a convenient and diverse range of amenities for seniors looking to settle in the area. There are several pharmacies within a short distance, making it easy to access medications and health supplies. In terms of dining options, there is a mix of casual eateries like Jesse's Xtreme Sports Bar and fast-food chains like McDonald's, as well as more upscale choices such as Cooper's Hawk Winery & Restaurant. For medical care, there are reputable physicians nearby such as Florida Endovascular A and Rand Eye Institute. Additionally, the proximity to parks like Firefighters Park and Terramar Park provides opportunities for outdoor recreation and relaxation. This neighborhood also has various places of worship for spiritual support and a hospital not too far away for any healthcare needs. Overall, this area in Coconut Creek offers a balance of convenience, healthcare services, recreational activities, and community resources that could make it an attractive choice for seniors looking to call this place home.

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.4 miles)
• Winn-Dixie (1.6 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (3 miles)
• Walgreens (3.1 miles)

Restaurants

• Jesse's Xtreme Sports Bar (2 miles)
• Popeyes Louisiana Kitchen (2 miles)
• Cooper's Hawk Winery & Restaurant (2 miles)
• McDonald's (3.2 miles)
• McDonald's (3.2 miles)
• Circus Bar (3.3 miles)
• McDonald's (3.8 miles)

Physicians

• Florida Endovascular A (2.1 miles)
• Rand Eye Institute (3.8 miles)
• Dermatology Consultants of South Florida (4.4 miles)
• Skin Institute (4.6 miles)
• Eye Centers Of South Florida (5.3 miles)
• Care Resource (6.5 miles)
• RevaMed Primary Care Associates (6.6 miles)

Parks

• Firefighters Park (2.5 miles)
• Terramar Park (2.8 miles)
• Royal Palm Park (5.8 miles)
• Pine Trails Park (7 miles)

Cafes

• Starbucks (4.1 miles)
• Starbucks (4.7 miles)
• Starbucks (5 miles)
• Starbucks (5.2 miles)
• Starbucks (6.9 miles)

Transportation

• Cypress Creek Station (4.3 miles)

Hospitals

• University Hospital And Medical Center (5.5 miles)
• West Boca Medical Center (6.9 miles)

Places of Worship

• B'nai Torah Congregation (5.8 miles)
• Coral Ridge Presbyterian Church (6 miles)

Theaters

• AMC DINE-IN Coral Ridge 1 (7.3 miles)