West Marion Community Hospital

Pros

• The hospital's staff were extremely attentive to patients' needs from entry to discharge.
• The treatment and service were exceptional, with food exceeding typical hospital expectations.
• The healthcare provided was excellent and professional.
• The nurses and doctors were very professional and kind, providing excellent care.
• Check-in and registration were easy and fast.
• The facilities were clean and well-organized.
• The meals were five-star restaurant quality.

Cons

• The lack of transparency and information regarding the patient's condition created great stress.
• The bed was awful.
• The ER experience was awful, with almost no personal attention and delays in medication, and the doctor did not come to see the patient.
• Nursing care was sloppy and gross, including leaving empty IV bags on a chair and dirty packaging on the tray.
• Nursing coordination was poor, with checks not synchronized and occurring at different times.
• Parking was bad.
• The reviewer would never return to this hospital and advised others not to go there.
• The patient was left to walk in the hallway after a 12-hour surgery and had to wait long for medications.
• Wound care was inadequate, with the wound breaking open due to using the wrong products.

Review

The reviews paint a hospital experience that runs a broad spectrum from exceptional to concerning. On the positive side, many patients describe HCA Florida West Marion as a facility where care, attention, and professionalism are the rule rather than the exception. Several accounts highlight treatment and service that feel truly patient-centered, with staff who are attentive to individual needs and doctors who communicate clearly. In particular, orthopedic and surgical experiences stood out for several patients: one left-handed the impression of an "excellent team" after carpal tunnel surgery, with praise directed at the Orthopedic Surgeon Mattias Robert C. and the preadmission staff. Another patient who underwent a hip replacement spoke highly of the entire surgical team, noting the cleanliness and professional, confident demeanor of the staff, the anesthesia experience, and a kitchen quality that made meals feel surprisingly good for a hospital setting. A different reviewer called the care and the entire team "excellent" from the first check-in through discharge, praising the physicians for taking time to explain things and the nurses for steady, compassionate support. There are also mentions of efficient and friendly appointment experiences, with some patients reporting that their visits started on time and proceeded smoothly thanks to organized front-desk and registration processes.

A number of reviewers singled out specific staff people and moments that left a lasting, positive impression. In one detailed testimonial, Karen was credited with setting up the patient's experience smoothly, Dr. Justin Deen performed the surgery with evident skill, and a whole constellation of team members - nurses, anesthesiologists, technicians, physical therapists, and housekeeping - were acknowledged by name for contributing to a successful stay. Another patient expressed gratitude for being checked in quickly, then kept informed and reassured throughout the recovery process, with a palpable sense of relief and trust in the care team. Additionally, patients spoke of exceptionally capable post-anesthesia experiences and of nurses who made recovery more tolerable, with some describing the care as genuinely kind and reassuring during what can be a stressful time.

Yet amid the praise, a substantial portion of the feedback focuses on significant weaknesses and distressing experiences. Several reviews describe a lack of transparency and information regarding patients' conditions, noting that this missing communication created unnecessary stress. The physical environment also came under scrutiny; beds were described as uncomfortable to the point of adding to patient distress, especially for those with orthopedic needs. Parking was flagged as an ongoing nuisance by at least one reviewer, highlighting logistical frustrations that can compound a difficult hospital stay. There are also prominent concerns about nursing care and coordination: a reviewer characterized nursing care as between "sloppy and gross," citing specific lapses like leaving IV bags on chairs and packaging on tray tables, a nurse burping and eating during a CT scan, and a general sense that patient checks were not synchronized, leaving patients waiting for attention. In another highly negative account, a patient described a sequence of neglected needs in the ER - long waits for medication, no doctor visible or involved in direct care, and care communications routed primarily through a nurse, which left them feeling abandoned and dissatisfied with the overall experience.

More alarming are the detailed, negative experiences surrounding both postoperative and routine hospital care. One patient described what they deemed "awful" ER care, with a sense that the staff's attention and responsiveness were inconsistent, leading to a decision never to return if alternatives were available. A longer, highly critical narrative detailed post-surgical neglect: being left to walk in the hallway after a lengthy procedure, a wound care issue that was not properly addressed, delayed nighttime medications, and a scene of multiple staff distracted by phones rather than attending to patient needs. The writer also highlighted systemic issues, including a perception that a particular nurse manager or director of nurses did not consistently engage with the care plan, except for one empathetic staff member who went the extra mile to review a chart and advocate for the patient.

In one family-centric account, the overall impression blended appreciation for certain providers with frustration for broader organizational gaps. The author described their mother's hospitalization after a fall, noting a mix of care challenges and moments of human connection - where a compassionate staff member, especially the director of nurses, showed genuine concern and helped bridge some communication gaps. The narrative also referenced the critical need for staff who can effectively coordinate with patients and families, particularly during emergencies or when new orders arrive, to ensure patients receive timely, appropriate care without unnecessary anxiety.

Taken together, the collection suggests a hospital that can deliver outstanding, life-changing care in the hands of skilled clinicians, supportive nurses, and well-organized teams. The most consistently praised elements include the competence and kindness of specific physicians, the dedication of the care team, the clarity of explanations, and the overall cleanliness and organization of the facilities. At the same time, the feedback underscores meaningful opportunities for improvement: more transparent communication about diagnoses and plans, better attention to postoperative comfort and pain management, tighter coordination among nursing staff to avoid repeated rounds or missed checks, better bed and room readiness, and attention to logistical factors like parking and ER throughput. The contrasts in these reviews illustrate a facility capable of exceptional performance, while also facing real challenges that can color a patient's experience depending on the specific team, time, and circumstances of a given stay. For prospective patients, the takeaway is to seek out surgeons with strong track records and to engage proactively with the care team about expectations, timelines, and comfort needs, recognizing that experiences may vary by department and day.

This part of Ocala, Florida offers convenient access to medical facilities such as Ocala Regional Medical Center and various specialist physicians within a short distance. The area also boasts several pharmacies for easy access to medications. For leisure and dining options, there are cafes like Starbucks and Panera Bread, as well as a variety of restaurants offering different cuisines. Residents can enjoy a movie at the nearby theaters or attend services at Our Redeemer Lutheran Church Lcms. Transportation is easily accessible with Ocala International Airport only 3 miles away. Overall, this area provides a range of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment in Ocala.

Hospitals

• Ocala Regional Medical Center (0 miles)

Physicians

• Women's Health Associates P.A. (0.1 miles)
• Florida Cancer Specialists & Research Institute - Ocala Cancer Center (0.3 miles)
• Institute of Cardiovascular Excellence (0.4 miles)
• Eladio J Dieguez (1 miles)
• Ocala Family Physicians PA (1.2 miles)
• Personal Care Medical Practice P (1.2 miles)
• Central Florida Heart Center (1.5 miles)

Pharmacies

• Walgreens (0.2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Eastern Pharmacy (3.9 miles)
• Walgreens (4.1 miles)
• Rebalance Pharmacy & Wellness Center (4.3 miles)

Cafes

• Starbucks (0.3 miles)
• Panera Bread (0.5 miles)
• The Gathering Cafe Ocala (2.5 miles)
• Panera Bread (3 miles)

Restaurants

• Chicken Salad Chick (0.3 miles)
• Mimi's Cafe (0.4 miles)
• Edo Sushi & Japanese Steakhouse (0.4 miles)
• Bojangles' Famous Chicken 'n Biscuits (0.4 miles)
• Culver’s (0.4 miles)
• Las Margaritas (0.4 miles)
• Cheddar's Scratch Kitchen (0.5 miles)

Theaters

• Epic Theatres (0.4 miles)
• Regal Hollywood & IMAX - Ocala (2.5 miles)

Places of Worship

• Our Redeemer Lutheran Church Lcms (0.9 miles)

Transportation

• Ocala International Airport (3 miles)