Superior Residences at Cala Hills

Pros

• The staff at Superior Residences at Cala Hills is extremely knowledgeable and friendly, treating residents like family and going out of their way to ensure comfort.
• Residents enjoy a clean and well-maintained environment, contributing to a homey atmosphere that feels welcoming and warm.
• Many reviewers highlighted the caring nature of the nursing staff, noting their good communication skills and attentiveness to residents' needs.
• Activities are offered that help residents socialize and engage with each other, fostering friendships among the residents.
• Management is seen as proactive and committed to improving the facility, with plans for enhancing programs under new leadership.
• Family members feel confident in the level of care provided to their loved ones, expressing satisfaction with how well residents adapt and thrive in the community.
• The facility's layout effectively accommodates different levels of care needed by the residents, enhancing individual support.

Cons

• There was only one overnight aid available, which was insufficient given the number of residents walking around.
• Bed checks were rarely witnessed, despite being scheduled every two hours, and no log was maintained for them.
• Some aides were seen watching TV instead of attending to residents' needs, such as changing soiled clothing.
• Staff members were often hard to find, requiring family members to search for them in the break room.
• Activities posted were not conducted, and any activity that did occur (like batting a balloon) was left unfinished.
• There are concerns about not enough caregivers on duty, with generally only one attendant available at a time.
• There have been issues with updates from staff not being provided as requested by family members.
• The director of nursing struggles to communicate effectively and follow through on doctor's orders regarding medications.
• Despite the clean appearance of the community, there is disappointment regarding specific medical monitoring needs not being met due to legal limitations.
• A lack of fresh fruit or snacks in certain units has raised concerns among families about resident nutrition and care quality.

Review

Superior Residences at Cala Hills has garnered mixed reactions from residents, families, and staff, reflecting a blend of positive attributes and areas needing improvement. The overall sentiment indicates that while the facility provides a good level of care and exhibits a friendly atmosphere, there are some concerning observations regarding staffing levels and activity engagement for residents. This combination of factors makes it crucial to look closely at both the commendations and criticisms highlighted by those involved with the facility.

Several reviews underscore the caring nature of the staff at Superior Residences. Many family members expressed satisfaction with the nursing team’s dedication, emphasizing their attentive approach towards residents. For example, one individual mentioned that the nursing staff is "great," praising their communication about resident care. Another reviewer noted that their loved one felt comfortable in an environment where they could forge friendships and participate in activities—a significant aspect of maintaining mental well-being for seniors. The family-oriented atmosphere was frequently highlighted as a major benefit, with multiple reviewers stating that the aides exhibit kindness and familiarity toward long-term residents.

However, some reviews indicated concerns regarding insufficient staffing levels during certain times. Multiple visitors observed only one caregiver on duty overnight to manage several residents who required assistance; this raises alarms about potential neglect or delayed attention when needed most. In addition, there were accounts of aids occasionally prioritizing personal leisure activities over essential resident care tasks—like changing soiled clothing—which could detrimentally impact residents’ comfort and dignity.

Regarding cleanliness, many reviews praised Superior Residences for maintaining a tidy environment, noting that employees consistently ensure high hygiene standards throughout the facility. One reviewer specifically mentioned their appreciation for how clean the spaces are kept, reinforcing a sense of comfort among families placing their loved ones there. Nevertheless, critiques about inadequate supplies such as fresh fruit or snacks in certain wings suggest that while surface cleanliness is prioritized, attention to nutrition may require enhancement.

Reviewers also pointed out limitations surrounding resident engagement in social activities. Although events were posted on bulletin boards indicating opportunities for involvement within the community—such as crafts or games—many reported instances where these planned activities did not actually occur. One commenter described an event involving playing with balloons that lacked follow-through once fun was had; balloons left unattended became part of clutter rather than intentional interaction aimed at enriching resident experiences.

In spite of these challenges related to staffing shortages and limited activity implementation, most visitors conveyed optimism about recent management transitions under new leadership aiming to address previous shortcomings in care delivery. The director's proactive stance towards enhancing programs was acknowledged positively by family members introducing their loved ones into this community amid management changes further complicated by lingering COVID-19 effects.

Overall, while Superior Residences at Cala Hills proves itself capable through its dedicated nursing team and home-like ambiance conducive to building meaningful connections among residents, critical insights into staffing adequacy and engagement programming must be recognized to elevate service standards fully. By responding proactively to these identifiable gaps alongside celebrating successes such as cleanliness and personnel attentiveness where possible—the facility can move towards becoming an even more supportive haven for its vulnerable population.

This part of Ocala, Florida, offers a variety of amenities for seniors looking for a convenient and thriving community. With several physicians nearby such as Trinity Pediatrics and Dr. Ravi R Chandra, MD, residents can easily access medical care. There are also pharmacies like CVS Pharmacy and Walgreens within a short distance for medication needs. In terms of dining options, cafes like Panera Bread and restaurants like The Mojo Grill & Catering Co provide plenty of choices for dining out. Additionally, the Regal Hollywood & IMAX theater offers entertainment options, while Lifeline Personal Emergency Response Service provides peace of mind in case of emergencies. Overall, this area of Ocala presents a well-rounded environment for seniors to consider for their living needs.

Physicians

• Trinity Pediatrics (0.1 miles)
• Dr Ravi R Chandra, MD (0.1 miles)
• Mid Florida Endoscopy & Surgery Center (0.2 miles)
• Jet Medical Center (0.2 miles)
• Lance Y. Kim (0.3 miles)
• Audibel (0.3 miles)
• Optical Outlets (0.5 miles)

Cafes

• Panera Bread (0.3 miles)
• The Gathering Cafe Ocala (0.5 miles)
• Brick & Iron Cafe (1.9 miles)

Restaurants

• The Mojo Grill & Catering Co. (0.4 miles)
• Sonic Drive-In (0.5 miles)
• Bagelicious Deli & Bakery (0.5 miles)
• Chipotle Mexican Grill (0.6 miles)
• Hooters (0.6 miles)
• McDonald's (0.7 miles)
• Arby's (0.8 miles)

Theaters

• Regal Hollywood & IMAX - Ocala (0.6 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (1.1 miles)
• Rebalance Pharmacy & Wellness Center (1.3 miles)
• Rebalance Pharmacy (1.3 miles)
• Eastern Pharmacy (1.4 miles)
• Bitting's Pharmacy (1.7 miles)
• CVS Pharmacy (1.9 miles)

Hospitals

• Lifeline Personal Emergency Response Service (1.3 miles)