5623 US Highway 19, Suite 315, New Port Richey, FL 34652
To contact a resident: (727) 359-0360
For more information about senior living options: (866) 208-4318
Overall Review of Precious Care and Home Companion Service, Inc.
Pros
The aides are excellent.- The caregivers receive five-star ratings.
- The company is great, very professional and understanding.
- The caregivers are highly regarded.
Cons
The owner is very difficult to work with.- The aides are sometimes 4-6 weeks without pay.
- The reviewer advises against hiring or working for this agency.
- The owner earns a negative five-star rating.
- Caregivers entered the home without masks.
- Ashley advised sleeping with the patient to help her sleep and was on her phone during visits.
- Carmen came the third time without a mask.
- Ed dismissed concerns and said he would get someone else.
- The reviewer found no value in the service.
- The rate of $23 per hour is not worth it.
- There was an $80 charge for Carmen's rejected visit.
Review
Precious Care and Home Companion Service is best suited for families that prize highly skilled, compassionate aides and are prepared to navigate a management style that is actively involved, sometimes contentious, and not afraid to push for answers. The caregiver pool is repeatedly praised for its warmth, attentiveness, and professional demeanor, with aides delivering steady, person-centered support in daily activities and routine medical tasks. This makes the agency appealing for clients with dementia, chronic illness, or the need for overnight or extended-home support. The caveat is that the operator’s approach to oversight and billing can create friction, and that can color the overall experience even when caregivers excel.
On the positive side, the caregiving team earns strong marks. Reviewers describe aides as excellent and capable, noting their reliability and the genuine care they provide. The company itself is seen as professional and understanding, and the caregivers are willing to go the extra mile for clients. That level of competency is the core reason to consider Precious Care, especially for households that require consistent, hands-on assistance and someone who can handle sensitive medical tasks at home. Yet the same stories consistently flag a difficult owner, whose style can undermine the stability families rely on when scheduling and communicating.
The major red flags center on administrative and financial reliability. Aides have reportedly faced delayed or inconsistent pay, sometimes awaiting compensation for weeks, even as bills are settled weekly by the client. This payroll instability translates into real concerns about caregiver retention and coverage. Several families also describe disputed charges for visits that were canceled or not completed, which erodes trust and makes budgeting unpredictable. The owner’s behavior is frequently cited as a source of strain, with complaints about responsiveness and willingness to address problems promptly. In practical terms, these issues can tip the balance from a strong caregiving fit to a fragile care arrangement.
Given the strengths of the caregiver team, the cons do not render Precious Care unusable, but they do limit its suitability. For households that can anchor care with clear, written agreements and a cooperative, solution-oriented relationship with leadership, the agency can deliver dependable, high-quality in-home support. The caregivers’ skill set may still meet demanding needs, especially for memory care, mobility assistance, and daily living tasks, despite the administrative frictions. However, the risk of scheduling gaps, caregiver turnover, and billing disputes means that the experience is unlikely to be smooth or predictable over the long term.
Alternatives should be considered for families prioritizing reliability and transparent governance. Competitors with tighter payroll controls, more consistent communication, and proactive owner involvement tend to provide steadier service and fewer billing surprises. If the plan requires guaranteed backup coverage or a clearly defined escalation path for issues, look for agencies with documented policy frameworks and verifiable references. In other words, the decision should rest on whether caregiver excellence can be sustained within a framework of dependable administration and predictable costs.
Practical next steps are straightforward. Seek a current, detailed service agreement that spells out caregiver coverage, overtime, backup plans, and how payroll is handled. Request written confirmation of billing practices, cancellation policies, and expected response times. Demand direct contact with the owner or a designated manager for escalations and ensure a transparent, testable timeline during a defined trial period. Collect references from multiple clients and verify consistency across different caregivers. If the framework cannot be solidified, clear expectations, stable scheduling, and predictable payments, then prioritizing agencies with stronger operational discipline is the prudent choice.
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