Precious Care and Home Companion Service, Inc.

Pros

• The aides are excellent.
• The caregivers deserve five stars.
• The company is great, professional, and understanding.
• The service is highly recommended.

Cons

• The owner is very difficult.
• The agency fails to pay aides on time; aides go without pay for 4?6 weeks.
• The reviewer believes people should not hire this agency.
• The owner receives a negative rating.
• It is unacceptable for healthcare workers to enter a patient's home without a mask.
• Ashley advised unsafe sleeping practices and was distracted, not supervising.
• Carmen visited without a mask.
• Ed was dismissive and said he'd replace staff.
• The reviewer found the service to be of no value.
• The service is not worth the rate of $23/hr.
• There was an $80 charge for Carmen's rejected visit.

Review

The collection of reviews paints a picture of a home care agency that can count on highly capable caregivers, but is let down by management practices and safety concerns that some clients feel are unacceptable. The early days of working with the agency sound smooth enough, with promises of reliable in-home support for a sick loved one. However, as time went on, the experience deteriorated in ways that left the reviewer frustrated and disillusioned. A recurring theme is financial mismanagement: aides are not paid on a timely basis even though the client pays the bill weekly. In several instances, aides go for extended periods - sometimes four to six weeks - without receiving pay. This has led the reviewer to a strong negative conclusion about the agency's reliability and an outright recommendation not to hire or work for the agency, framing the payment failures as a core problem that undermines trust and the value of the service.

Despite the troubling financial and administrative issues, there is a notable thread of praise for the caregivers themselves. The reviewers frequently distinguish between the people providing care and the organization that employs them. The aides and caregivers are described as excellent and highly capable, with one reviewer explicitly giving the caregivers five stars. In contrast, the owner of the agency is singled out for criticism, receiving a negative rating that stands in stark contrast to the caregivers' positive assessments. This split suggests that the day-to-day interactions with frontline staff can be positive and reassuring, even when the overarching management and operational practices are called into question.

Another review centers on a family dealing with serious health challenges, including a mom who is sick with lung cancer and dementia and who underwent chemotherapy during the Covid-19 era. The reviewer raises safety and infection-control concerns, notably around mask-wearing by caregivers entering the home. The account highlights a problematic moment where a caregiver, Ashley, advised the family to co-sleep with the mother to help her sleep. The reviewer notes that Ashley spent time on her phone and watching TV instead of actively supervising the mother as she moved around the home at night. The criticism is not merely about sleep strategies but about the perceived negligence in supervision and the expectation that caregivers are providing essential night-time support. This story underscores a fear that the service is not meeting basic safety standards at a critical moment in the patient's care.

The same family recounts another troubling incident with a caregiver named Carmen during a third visit, who allegedly came without a mask. The reviewer contacted Ed, who appeared to be courteous and seemed to want to address the concerns, but their impression was that Ed would simply arrange for someone else rather than fully resolving the issues at hand. The reviewer states a sense of diminished value in the service, expressing that paying $23 per hour for this level of care did not feel worthwhile. A further point of contention is a charge of $80 for Carmen's rejected visit, which heightened the sense that the billing practices were unfair or inconsistent in the reviewer's experience. Taken together, these points contribute to a view that the service failed to live up to expectations, particularly for a patient who needs careful supervision and consistent, safe care.

Amid these predominantly negative accounts, there is at least one opposing voice within the same landscape: a different reviewer who describes the company as great, very professional, and understanding, and who offers a high recommendation. This positive perspective demonstrates that the agency's performance can vary significantly from one family to another. For some clients, the staff's professionalism and empathy shine through, and the overall experience feels solid and trustworthy. For others, however, administrative missteps, safety concerns, and dissatisfaction with the handling of staff payments and visits overshadow the benefits and leave families frustrated and wary about continuing services.

Taken as a whole, the reviews reveal a complex picture. On one hand, the agency appears capable of delivering compassionate, skilled frontline care, with caregivers who impress clients and provide meaningful support day to day. On the other hand, critical problems in management - particularly around timely compensation for aides - coupled with safety and billing concerns, have a profound negative impact on families' trust and willingness to continue with the service. The divergence between experiences suggests that outcomes may heavily depend on which staff members are assigned and how the agency's leadership handles concerns when they arise. For potential clients, the message is clear: success with this agency may hinge on rigorous verification of payroll reliability, strict adherence to safety protocols such as masking, transparent communication, and clear, fair billing practices.

Located in New Port Richey, Florida, this area offers a variety of amenities and services within close proximity. Jay B Starkey Wilderness Park and Anclote Key Preserve State Park provide opportunities for outdoor recreation and enjoying nature. There are several dining options nearby, including Cracker Barrel, McDonald's, and Widow Fletcher's. Medical care is easily accessible with several physicians' offices and pharmacies in the vicinity. Places of worship like Metropolitan Ministries are also available for spiritual needs. For those who enjoy coffee or a quick bite to eat, Starbucks and Panera Bread are a short drive away. In case of emergencies, Medical Center Of Trinity hospital is approximately 4.9 miles away. Overall, this area offers convenience and a range of services that may be appealing for seniors looking for a comfortable living environment in New Port Richey.

Parks

• Jay B Starkey Wilderness Park (0.2 miles)
• Anclote Key Preserve State Park (6.5 miles)

Restaurants

• Cracker Barrel (0.2 miles)
• McDonald's (0.2 miles)
• Widow Fletcher's (0.5 miles)
• Burger King (0.8 miles)
• Little Coronas Cigar Lounge (1.1 miles)
• Fitzgerald's (1.1 miles)
• Pirate Bar (2.4 miles)

Physicians

• Vein & Vascular Institute (0.3 miles)
• Sanchez Norma MD (0.3 miles)
• Ramappa Renuka MD (0.5 miles)
• Gulf Coast Primary Care (0.6 miles)
• Meadow Lane Surgery Center (0.6 miles)
• Advanced Healthcare Alternatives (0.9 miles)
• Agarwal Usha MD (0.9 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (2 miles)
• Winn-Dixie (2.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.1 miles)
• 1st Choice Pharmacy (3.3 miles)

Places of Worship

• Metropolitan Ministries (2.3 miles)

Cafes

• Starbucks (3.9 miles)
• Panera Bread (4 miles)
• Panera Bread (4.6 miles)
• Starbucks (6.4 miles)

Hospitals

• Medical Center Of Trinity (4.9 miles)

Transportation

• U-Haul Moving & Storage (5.1 miles)