Senior Helpers - Miami, FL

Pros

• The staff are nice.
• Shawn was a big help to the family.
• Senior Helpers did their best to quickly provide the additional help needed.
• The aides were always on time and dependable.
• Senior Helpers are completely professional and care about their business.
• The trained aides seemed to genuinely care about the clients, giving the family peace of mind.
• The on-site staff and management are friendly and keep their word.
• Rolando arrived every morning on time to help the client with showering, dressing, toileting and medications.
• Rolando had an upbeat personality and helped improve the client's mood.
• Rolando provided restaurant recommendations and insider tips that enhanced the trip.
• Senior Helpers made the travel experience possible, affordable and fantastic.
• The staff are tailored to fit the needs of the family.
• The aides are skilled in caring for the elderly both physically and emotionally.
• The service was excellent; they could not have asked for better.
• Management is supportive and helpful in handling insurance.

Cons

• The office staff could come across a little lacking in compassion sometimes.
• There were some tasks they would not do, which caused initial hiccups.
• The reviewer felt a more empathetic response was missing when cancellations occurred, wishing for a note like "I hope he feels better soon."

Review

Senior Helpers has consistently shown itself to be a dependable partner in elder care, capable of adapting to complex family needs while maintaining a warm, professional standard. Across several different situations, their team demonstrated reliability, thoughtful caregiving, and a willingness to work with families to keep loved ones safe and comfortable. The experiences blend practical support with genuine concern, painting a picture of a service that can be both comprehensive and personal.

One family's experience centered on an 85-year-old mother with dementia and a mobility-impaired father. Early on, they discovered that certain household tasks - like organizing and other chores - were not within the scope of what the aides could do. After a brief adjustment period, they found a rhythm and came to rely on Shawn, who made a tangible difference in their daily routine. When the mother had to travel out of town for a family emergency, Senior Helpers sprang into action to cover additional days, underscoring the agency's flexibility and willingness to meet urgent needs. The aides consistently arrived on time and proved dependable, though one caregiver noted she didn't cook, highlighting clear boundaries about service capabilities. While the reviewers praised the professionalism and care shown by the aides, they felt the office staff could sometimes come across as less compassionate. In the end, though, the care team's dedication helped the family rest easier, and the reviewer would recommend Senior Helpers, with the caveat about the office interactions.

Another reviewer emphasized the staff's friendliness and the sense that the agency kept its promises about getting work done. This straightforward endorsement reflects a trust in reliability and consistency - the impression that Senior Helpers shows up, does what's needed, and follows through on commitments, which can be a critical factor for families navigating the complexities of caregiving.

A standout travel-related endorsement highlighted Rolando, who provided two hours of care each morning for a client traveling to the Fontainebleau. The arrangement included showering, dressing, assisting with toileting, and administering medications, all performed with punctuality and energy. Rolando's ability to secure affordable parking and arrive consistently at 7 a.m. set a reliable tone for the days that followed. Beyond the routine tasks, Rolando's upbeat personality helped set a positive mood for the client, and his enthusiasm extended to practical and personal touches - he suggested great restaurants and offered insider tips to enrich the trip. The client credited Rolando with helping turn a challenging assignment into a memorable, affordable, and enjoyable vacation, marking a rare success in travel caregiving. This endorsement carries a sense of heartfelt gratitude, further underscored by the attribution to Carol Giuliani of Senior Travel Companion Services, LLC, highlighting a broader network of travel caregiving support.

A further review highlighted how Senior Helpers tailors its staff to fit each family's needs. For about 18 months, the agency cared for a father and later for his mother-in-law who live with the family. The reviewers described the team as truly skilled in both the physical and emotional aspects of elderly care, noting that they could not ask for better service. When issues arose - which is common in caregiving - the on-site staff and senior management managed them effectively. Importantly, the reviewers also praised management for its assistance with navigating insurance, describing this support as a relief given the initial burden such processes often bring.

Taken together, these reviews depict a service that excels at consistent, compassionate caregiving for aging family members, while also revealing some areas for improvement. The caregivers themselves are repeatedly described as reliable, personable, and capable - whether attending to daily routines, managing medications, or supporting complex medical and mobility needs. The occasional note about office communication suggests there is room for greater warmth and empathy in interactions with families, particularly during stressful times or cancellations; still, the overall impression is that Senior Helpers delivers high-quality care that families can depend on.

In sum, the experiences shared portray a company that has earned trust through hands-on, attentive caregiving and practical problem-solving. Families speak highly of the aides' professionalism and the meaningful difference their presence makes in day-to-day life and in special situations alike. For many clients, Senior Helpers offers not just care, but reassurance - knowing that skilled, compassionate professionals are there to support loved ones, coordinate with medical needs, and help families focus on what matters most: spending quality time together with the people they care about.

Restaurants

• P.F. Chang's China Bistro (1.5 miles)
• Little Caesars Pizza (1.8 miles)
• Miller's Ale House - Miami Falls (1.9 miles)
• Wendy's (1.9 miles)
• McDonald's (2 miles)
• Hole In The Wall International Sub Co (2 miles)
• McDonald's (2.1 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)
• Fresco Y Mas (2.6 miles)
• Walgreens (3 miles)

Parks

• Chuck Pezoldt Park (1.7 miles)
• Colonial Drive Park (2.3 miles)
• Continental Park (2.6 miles)
• Kendall Indian Hammocks County Park (2.7 miles)
• Coral Reef Park (3 miles)
• Coral Pine Park (3.5 miles)
• Eureka Park (4.3 miles)

Cafes

• Panera Bread (2 miles)
• Moulin Rose Cake & Bakery Shop (3.2 miles)
• Nespresso Boutique at Macy's (3.7 miles)
• Panera Bread (3.7 miles)
• Panera Bread (3.9 miles)
• Starbucks (4.3 miles)
• Joanna's Marketplace (4.5 miles)

Hospitals

• Jackson South Medical Center (2.1 miles)
• Jackson South Community Hospital (2.1 miles)
• South Miami Hospital (5.3 miles)

Physicians

• UM Sylvester/Physicians at Kendall (2.2 miles)
• Baptist Health Miami Cancer Institute (2.4 miles)
• Valdes Rafael DDS (3.3 miles)
• Conviva Care Center Quail Roost (4.2 miles)

Places of Worship

• St Louis Catholic Church (3.1 miles)
• Christ Fellowship Church (3.3 miles)
• Bible Truth Chapel (3.7 miles)
• King Jesus Ministry (4.4 miles)
• St Thomas the Apostle Catholic Church (4.8 miles)
• Pinelands Presbyterian Church (5.4 miles)