Assisting Hands Home Care - Miami, FL

Pros

• The care provided was excellent.
• The scheduler's support made a difficult time much easier.
• The coordinator assigned a wonderful caregiver that matched his needs quite well.
• They couldn't have asked for better care.
• Everything felt smooth and welcoming from the start.
• Katherine was especially amazing and responsive.
• She made the whole process feel less stressful and more personal.
• Darlene's clear communication and efficient coordination are highly valued.
• Darlene was kind, professional, and walked through the process step by step.
• The team in the office is very nice and takes care of every patient.
• Yunisleidys was a perfect caregiver match.
• They could send a caregiver the same night to the hospital.
• The team is helpful, respectful, and provides excellent service.
• The office personnel are very kind and always willing to help.
• The team is extremely helpful and highly recommended.
• The company provides wonderful care from management to staff.
• Excellent service for seniors.
• The service is excellent, with professional and highly experienced staff treated with great care and compassion.

Cons

• One reviewer stated, "The worst customer service."
• A second reviewer warned others to stay away, calling Maria's customer service horrible and noting that an aide was canceled at the last minute twice, leaving a husband who had a stroke stranded.

Review

Across a wide range of experiences, this home care agency has left a strong impression of compassion, responsiveness, and skilled support. Families described benefits after major medical events, from a cruise-initiated hip replacement to recovery following COVID. In each instance, the facility that supported them was referred by a rehab team at discharge and consistently praised the care team's dedication. One reviewer highlighted how the scheduler's attentiveness and the overall coordination helped turn a difficult time into something much more manageable, while another noted that a well-matched caregiver was found promptly for her father, which made a significant difference in his recovery.

Several accounts emphasize the role of thoughtful coordination in securing high-quality care. After her father's COVID recovery, the same agency's coordinator matched him with a caregiver who fit his needs exceptionally well, leaving the family feeling reassured and grateful for the ongoing support being provided. The sentiment recurs in different contexts: families repeatedly describe finding caregivers who align with specific medical and personal requirements, and they credit the agency's team for facilitating those connections smoothly and efficiently. When a perfect match is found, families express not just satisfaction but a sense of relief during challenging times.

The hiring process and internal team culture are also a frequent focus of praise. One reviewer singled out Katherine as "amazing - super helpful, kind, and always quick to respond," noting that her efforts made the onboarding feel personal and less stressful. This person described the experience as a genuine introduction to a caring workplace and expressed excitement to join the Assisting Hands family. The sense of belonging and the feeling that the company cares about people on the team come through in multiple comments, suggesting a supportive environment that shines through in client care as well.

A pair of long-term, family-centered stories highlight how the agency can become a trusted part of daily life. About two years ago, a grandmother required more care than her family could manage, and Darlene guided them through the process with kindness, professionalism, and clarity. The reviewer stresses that Darlene walked them through each step, making the experience quick, easy, and stress-free, and expresses ongoing gratitude for keeping Assisting Hands as a fixture in their lives. This continuity - and the confidence that the family has in the service - appears to be a hallmark of the agency's approach.

Within the workplace, the energy and dedication of staff members receive frequent praise. A lively testimonial begins with a bold "GIRL!!! LET ME TELL YOU!!!" and goes on to celebrate the entire office for their kindness and teamwork. Darling, who steers scheduling, is singled out for praise, and the overall commitment to patient care is described as something that sets the agency apart in a demanding field. The reviewer laments the strenuous nature of the healthcare industry but asserts that the agency handles it with notable care and grace, encouraging continuity and recognizing the hard work of everyone involved.

Individual caregiver storylines reinforce the agency's impact on families. For a mother who had knee surgery, the match with Yunisleidys was characterized as patient, caring, and attentive, and the family expresses deep gratitude for the support received. In another instance, a grandmother visiting from Cuba who experienced a fall benefitted from quick-to-respond assistance, with the caregiver deemed a sweetheart and praised for prompt placement. One family recounts traveling for a wedding and relying on the team's clear communication and responsiveness, which provided peace of mind while away; upon returning, the grandmother reportedly fell in love with her caregiver, Diana, to the extent that the family requested ongoing full-time care.

Several reviews touch on broader aspects of service quality and reliability. A caregiver with 31 years of experience as a certified nursing assistant is acknowledged, along with individual staff members like Liz, who are thanked for their time and collaboration. The team's communication and efficiency, particularly in coordinating services during sudden changes, are repeatedly commended, and several reviewers say they would readily recommend the agency to friends and colleagues. Overall, many customers describe a wonderful experience from the manager to the care staff, emphasizing empathy, accessibility, and a high standard of elder care.

Not every review is unblemished, however. A few accounts raise concerns about the consistency of customer service and scheduling reliability. One reviewer notes a grandfather's condition worsened after hospital stays and characterizes the customer service as the worst they've encountered. Another story contains a strong caution: "Stay away. Horrible customer service by Maria," followed by a complaint about a cancellation that left a family stranded just two weeks in a row, with a dental surgery cited as the last-minute reason. These dissenting voices serve as reminders that, while many clients report exceptional experiences, there are instances where service gaps occur.

Taken together, the collection paints a picture of a company capable of delivering compassionate, attentive, and often life-improving care for seniors and their families. The positive testimonials emphasize personalized matching, proactive coordination, and a culture of care that extends from the administrative team to the caregiving staff. Yet there are also notes of caution about scheduling reliability and some aspects of customer service. For families seeking in-home assistance - whether recovering from surgery, navigating post-COVID needs, or requiring long-term supportive care - the agency appears to offer a strong, caring option, with many clients expressing trust, gratitude, and a willingness to recommend the service to others.

This part of Miami, Florida offers a variety of amenities that cater to senior living. With multiple pharmacies such as CVS and Walgreens within close proximity, access to medications and health supplies is convenient. The presence of restaurants like P.F. Chang's China Bistro and Miller's Ale House provides dining options for different tastes. Nearby parks such as Chuck Pezoldt Park and Colonial Drive Park offer opportunities for outdoor recreational activities. In terms of healthcare, there are reputable hospitals like Jackson South Medical Center and South Miami Hospital nearby, as well as healthcare providers such as UM Sylvester Physicians at Kendall and Conviva Care Center Quail Roost for medical needs. Additionally, places of worship like St Louis Catholic Church and Christ Fellowship Church cater to spiritual needs in the community. Overall, this area offers a balanced mix of services and facilities suitable for seniors looking for a comfortable living environment in Miami.

Restaurants

• P.F. Chang's China Bistro (1.5 miles)
• Little Caesars Pizza (1.8 miles)
• Miller's Ale House - Miami Falls (1.9 miles)
• Wendy's (1.9 miles)
• McDonald's (2 miles)
• Hole In The Wall International Sub Co (2 miles)
• McDonald's (2.1 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)
• Fresco Y Mas (2.6 miles)
• Walgreens (3 miles)

Parks

• Chuck Pezoldt Park (1.7 miles)
• Colonial Drive Park (2.3 miles)
• Continental Park (2.6 miles)
• Kendall Indian Hammocks County Park (2.7 miles)
• Coral Reef Park (3 miles)
• Coral Pine Park (3.5 miles)
• Eureka Park (4.3 miles)

Cafes

• Panera Bread (2 miles)
• Moulin Rose Cake & Bakery Shop (3.2 miles)
• Nespresso Boutique at Macy's (3.7 miles)
• Panera Bread (3.7 miles)
• Panera Bread (3.9 miles)
• Starbucks (4.3 miles)
• Joanna's Marketplace (4.5 miles)

Hospitals

• Jackson South Medical Center (2.1 miles)
• Jackson South Community Hospital (2.1 miles)
• South Miami Hospital (5.3 miles)

Physicians

• UM Sylvester/Physicians at Kendall (2.2 miles)
• Baptist Health Miami Cancer Institute (2.4 miles)
• Valdes Rafael DDS (3.3 miles)
• Conviva Care Center Quail Roost (4.2 miles)

Places of Worship

• St Louis Catholic Church (3.1 miles)
• Christ Fellowship Church (3.3 miles)
• Bible Truth Chapel (3.7 miles)
• King Jesus Ministry (4.4 miles)
• St Thomas the Apostle Catholic Church (4.8 miles)
• Pinelands Presbyterian Church (5.4 miles)