17321 South West 109Th Avenue, Miami, FL 33157
For more information about senior living options: (844) 490-3973
The staff is very friendly and cooperative. Mrs. Aurora is kind and helps out of hours. The physical and occupational therapists Anne and Zulema are great. Heavenly Touch Home Health Care Corp. is highly recommended; the staff are nice and professional. The agency goes beyond to make patients and their families feel comfortable. The office staff are angels and are always willing to help. The company treats patients like family and provides caring, professional nurses. Jennifer, the owner's daughter, is praised as the best.
The agency left the bedridden patient without assistance after the HHA stopped coming and did not replace her. The manager Aurora Duque showed a total lack of respect and responsibility by telling the family to care for the patient themselves. They do not return calls and ignored the request for a speech therapist for the patient. The service is worse than Cuba, with vulgar management, disorganized staff, misplacing supplies, and months-long delays. They stopped showing up for visits, failed to maintain a schedule, and had the family monitor the patient themselves. They show a clear lack of professionalism and have no respect for their patients.Heavenly Home Care of Florida is best suited for families that need in-home health support with a willingness to actively manage and advocate for care. The strongest value appears when a caregiver is arranged quickly, responsive outreach from a manager is available after hours, and the family can supplement formal visits with close coordination. This is not a plug-and-play solution; reliability hinges on staffing on any given day and the ability of the family to push for timely service. For high-need patients who require a consistently stocked schedule and guaranteed follow-through, this agency can still meet some needs, but it will demand vigilance from loved ones.
Pros that show up in the most constructive light include capable physical and occupational therapy when therapists are on site and a responsive office culture at times. Several reviews praise therapists by name for their competence and patient progress, and there are mentions of staff who go out of their way to assist families outside ordinary hours. In some cases, the management team - even specific individuals - are highlighted as compassionate and helpful, with families feeling supported during stressful transitions from hospital to home. When the right people are in place, the care direction can be personal and attentive, and office staff can be described as accommodating and supportive.
Yet the cons are not incidental; they are persistent enough to slow or derail care. The most damaging pattern is missed visits, inconsistent communication, and long delays in returning calls. Accounts of staff not showing up, or being unable to commit to scheduled care, create dangerous gaps for bedridden patients or those with serious conditions like stroke or Parkinson's. The inconsistency is amplified by reports of mismanagement and a sense that processes for documenting care or coordinating with hospitals collapse under pressure. Some families describe confrontations with management as disrespectful or unhelpful, which erodes trust when the patient's safety depends on dependable oversight.
These conflicting experiences mean the key pros only partially offset the major cons. On the positive side, when caregivers and supervisors align, care can feel personalized, timely, and genuinely compassionate. On the negative side, the risk of abrupt schedule changes, unreturned calls, and unfulfilled treatment plans is real enough to complicate recovery, rehabilitation, or ongoing disease management. For a patient with complex needs - such as post-stroke recovery, wounds requiring regular care, or ongoing speech and therapy services - the gaps become more than inconvenient; they become potential health hazards. The disparity between glowing anecdotes and severe complaints makes the reliability question central to any decision.
Families evaluating alternatives should demand concrete guarantees before committing. Seek a dedicated case manager with written service-level expectations and a clear escalation path for missed visits. Require guaranteed scheduling with back-up coverage, 24/7 on-call availability, and a documented plan for therapy, wound care, and rehabilitation, including who will provide each service and how progress is tracked. Ask for recent references, especially from families with similar high-need scenarios, and verify the agency's ability to coordinate with hospitals, physicians, and insurance providers without leaving the family to chase paperwork. A trial period with a documented review point helps separate inconsistent performance from stable, dependable care.
In the end, Heavenly Home Care of Florida can be a viable option for families who actively oversee care and can tolerate occasional disruption in exchange for flexible, seemingly compassionate service. For families prioritizing unwavering reliability, steady scheduling, and consistently proactive communication, it is prudent to explore alternatives in parallel and compare what guarantees can be put in writing. The decision should rest on whether the agency can commit to a dependable, transparent care plan and maintain it under pressure, because without that baseline, the risk to a vulnerable loved one outweighs the perceived personalization and moments of excellence.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Miami International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heavenly Home Care of Florida in Miami, FL is a wonderful assisted living community that offers board and care home services as well as respite care. Residents can enjoy a comfortable and fully furnished living space with access to amenities such as a dining room, garden, and outdoor space. Housekeeping services ensure that the community is always clean and tidy.
Move-in coordination is provided to assist residents in transitioning smoothly into their new home. The facility also offers telephone and Wi-Fi/high-speed internet access, allowing residents to stay connected with friends and family.
The dedicated staff at Heavenly Home Care of Florida provides various care services, including assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers, ensuring that residents receive the necessary medical attention. Special dietary restrictions are catered to through diabetes diet plans and meal preparation services.
Transportation arrangements for medical purposes and doctor's appointments are available for the convenience of residents. Daily activities are scheduled to keep residents engaged and entertained within the community.
Heavenly Home Care of Florida is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This ensures that residents have easy access to essential amenities and services in the surrounding area.
Overall, Heavenly Home Care of Florida provides a supportive environment where individuals can receive personalized care while enjoying a comfortable and enriching lifestyle.
Heavenly Home Care Of Florida is located at 17321 South West 109Th Avenue, Miami, FL 33157 in Miami-Dade County, Florida
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