17321 South West 109Th Avenue, Miami, FL 33157
For more information about senior living options: (844) 490-3973
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Aurora Duque is described as very kind and helpful, especially during after-hours situations. The rest of the staff is described as very friendly and cooperative. Anne and Zulema are great physical and occupational therapists. Heavenly Touch Home Health Care Corp. is highly recommended, with staff described as nice and professional, and Jennifer (the owner's daughter) praised as the best. The agency is noted for going above and beyond to make families feel comfortable. The office staff are angels and are always available to help. The agency is regarded as the best ever, treating clients like family. During critical times, the agency provides superior, compassionate service and caring caregivers. The organization is trusted for compassionate, responsive care.
The agency left the patient without assistance after the HHA stopped coming and was not replaced. The manager, Aurora Duque, told the family there was no one else to send and that they should care for the patient themselves, showing a total lack of respect and responsibility. The agency does not return calls and ignores critical needs, such as not providing an approved speech therapist for a Parkinson's patient. The service is described as worse than Cuba, with vulgar management, disorganized staff, misplacing items, not answering calls, lying about missing documentation, and months-long delays in processing requests. The company forces families to chase issues themselves and still provides no meaningful help, indicating extreme unreliability. During a critical time, there was a lack of professionalism and staffing, with patient wounds not attended to and ER visits resulting. The visits were unpredictable or absent, and staff sometimes demanded blank forms to falsify attendance. The overall experience is characterized by a lack of respect for patients, suggesting the business should be closed down.Across experiences reported for Heavenly Touch Home Health Care Corp., families describe a rollercoaster of care, loyalty, and frustration. Some clients speak about deeply compassionate people, responsive managers, and dependable therapists, while others recount missed visits, broken promises, chaotic office handling, and a sense that the agency does not reliably follow through on urgent needs. The reviews span multiple locations and years, with a few names repeatedly coming up in complaints or praise, painting a complex portrait of a company that can feel like a lifeline to some and a source of added stress to others.
A particularly troubling narrative centers on a patient whose husband is bedridden after a stroke. In this case, the home health aide who was supposed to care for him failed to show up and was not replaced, leaving the family without essential support. The manager, named Aurora Duque, reportedly told the family there was no one available and even suggested that the family should care for the husband themselves. The reviewer framed this as a total lack of respect and responsibility and argued that the agency should be closed down. The account emphasizes the emotional and practical strain of navigating care during a critical period, highlighting a perception that leadership did not mobilize replacements or communicate effectively when help was most needed.
In contrast, other families recount very positive experiences with the same agency. One reviewer notes that Mrs. Aurora was kind and went out of her way to assist outside normal hours during a difficult period with the father's care after hospital stays. They described a situation where a home health aide was arranged for eight o'clock in the evening, which they characterized as a level of responsiveness that exceeded their prior experiences with similar agencies. The rest of the staff were described as friendly and cooperative, and therapists Anne and Zulema were singled out as excellent. This review presents a picture of a coherent team where caregivers, therapists, and management align to deliver timely, compassionate care, at least in certain circumstances.
There is also a recurring critique about communication failures and incomplete service in some branches. One reviewer explicitly states that "the actual agency was not" and strongly advises against using them, noting that calls were not returned regardless of the situation. The reviewer mentions that the agency failed to address needs for a speech therapist despite approval and notes a broader pattern of indifference toward patients with conditions like Parkinson's, where timely, coordinated therapy seemed to matter. The sentiment here is that the organization ignores urgent needs and does not honor care plans when it matters most, prompting potential clients to think twice before engaging their services.
Beyond these stark opposites, there are broader, more positive reflections on the company's abilities and character. A reviewer described Heavenly Touch as a best-in-class nursing agency that takes care of patients and their families, praising the staff as consistently nice and professional and highlighting Jennifer, the owner's daughter, as outstanding. Another account focuses on personal satisfaction with the treatment and services for a daughter, noting caring and professional nurses. Yet another positive narrative emphasizes a family-oriented culture, the staff's availability, and the sense that the company goes beyond to ensure family comfort, even mentioning 24/7 availability and the office staff's willingness to go the extra mile to secure a nurse when needed.
Despite the upbeat notes, several long-form comments relay a more severe dissatisfaction. One review describes a "run for your life" experience, criticizing the management, especially Aurora, as vulgar and unhelpful, plus a pattern of disorganization, misplaced items, unreturned calls, and delays in processing patient documentation. The reviewer accuses the agency of forcing patients or families to do most of the logistical work, resulting in months of slow progress and a reputation that, in their words, damages the city's standing. The tone is accusatory and strongly negative, painting a picture of an agency that fails to meet basic expectations for reliability and accountability.
Another reviewer, supportive in tone, notes that during a critical time Heavenly Touch provided superior, compassionate service, with an emphasis on responsiveness and professional caregivers. They describe confidence in the office staff - who were repeatedly described as helpful and proactive - and express broad approval and a strong recommendation. A different retrospective praise centers on the sense of family and the nurses' attentiveness, with repeated affirmations that the caregivers "go out of their way" to assist and ensure that a nurse is on staff when needed, even for around-the-clock arrangements.
There is also a strongly negative episode recounted involving a sick child whose insurance funded twice-daily nursing visits. The family reports that visits ceased intermittently, with inconsistent morning arrivals and even situations where the agency handed a blood pressure cuff to the child and instructed the family to monitor vitals themselves because the staff claimed they had no time to come. The reviewer condemns the lack of reliability and accuses the agency of soliciting signed blank forms to fake attendance records, highlighting a fundamental breach of trust and service expectations when a child's health is at stake.
Finally, a detailed hospital discharge story illustrates a troubling sequence of missed arrivals and miscommunication. The family recounted an initial arrangement with a home health aide who claimed to be on the way, even as the mother was not yet discharged. Over the following days and into the weekend, the family experienced daily unanswered calls and a lack of follow-through, culminating in the patient being discharged from the agency due to reported accidents or other impediments. The reviewer describes their own hands-on care, tending to wounds and packing wounds without professional help, and characterizes the experience as the worst they had encountered. This narrative underscores the consequences when scheduling and staffing break down during a vulnerable time.
Taken together, these reviews reveal a company capable of delivering highly attentive, compassionate care when conditions align and when staff are available, but also a pattern of inconsistent reliability that leaves families uncertain and sometimes overwhelmed. Positive accounts emphasize quick, supportive actions from management and a cohesive team of nurses and therapists who form a strong, patient-centered network. Negative accounts highlight communication gaps, missed visits, delays in care, and perceived indifference from leadership that can cost families both confidence and peace of mind during medical crises. The mixed feedback suggests that while Heavenly Touch Home Health Care Corp. can be a valuable resource, prospective clients may want to conduct thorough checks, ask pointed questions about scheduling and replacements, and consider how well the specific location and staff are likely to meet urgent needs before committing to ongoing care.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Miami International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heavenly Home Care of Florida in Miami, FL is a wonderful assisted living community that offers board and care home services as well as respite care. Residents can enjoy a comfortable and fully furnished living space with access to amenities such as a dining room, garden, and outdoor space. Housekeeping services ensure that the community is always clean and tidy.
Move-in coordination is provided to assist residents in transitioning smoothly into their new home. The facility also offers telephone and Wi-Fi/high-speed internet access, allowing residents to stay connected with friends and family.
The dedicated staff at Heavenly Home Care of Florida provides various care services, including assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers, ensuring that residents receive the necessary medical attention. Special dietary restrictions are catered to through diabetes diet plans and meal preparation services.
Transportation arrangements for medical purposes and doctor's appointments are available for the convenience of residents. Daily activities are scheduled to keep residents engaged and entertained within the community.
Heavenly Home Care of Florida is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This ensures that residents have easy access to essential amenities and services in the surrounding area.
Overall, Heavenly Home Care of Florida provides a supportive environment where individuals can receive personalized care while enjoying a comfortable and enriching lifestyle.
Heavenly Home Care Of Florida is located at 17321 South West 109Th Avenue, Miami, FL 33157 in Miami-Dade County, Florida
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