17321 South West 109Th Avenue, Miami, FL 33157
For more information about senior living options: (866) 208-4318
Overall Review of Heavenly Home Care Of Florida
Pros
The staff is very friendly and cooperative.- Mrs. Aurora is kind and helps out of hours.
- The physical and occupational therapists Anne and Zulema are great.
- Heavenly Touch Home Health Care Corp. is highly recommended; the staff are nice and professional.
- The agency goes beyond to make patients and their families feel comfortable.
- The office staff are angels and are always willing to help.
- The company treats patients like family and provides caring, professional nurses.
- Jennifer, the owner's daughter, is praised as the best.
Cons
The agency left the bedridden patient without assistance after the HHA stopped coming and did not replace her.- The manager Aurora Duque showed a total lack of respect and responsibility by telling the family to care for the patient themselves.
- They do not return calls and ignored the request for a speech therapist for the patient.
- The service is worse than Cuba, with vulgar management, disorganized staff, misplacing supplies, and months-long delays.
- They stopped showing up for visits, failed to maintain a schedule, and had the family monitor the patient themselves.
- They show a clear lack of professionalism and have no respect for their patients.
Review
Heavenly Home Care of Florida is best suited for families that need in-home health support with a willingness to actively manage and advocate for care. The strongest value appears when a caregiver is arranged quickly, responsive outreach from a manager is available after hours, and the family can supplement formal visits with close coordination. This is not a plug-and-play solution; reliability hinges on staffing on any given day and the ability of the family to push for timely service. For high-need patients who require a consistently stocked schedule and guaranteed follow-through, this agency can still meet some needs, but it will demand vigilance from loved ones.
Pros that show up in the most constructive light include capable physical and occupational therapy when therapists are on site and a responsive office culture at times. Several reviews praise therapists by name for their competence and patient progress, and there are mentions of staff who go out of their way to assist families outside ordinary hours. In some cases, the management team, even specific individuals, are highlighted as compassionate and helpful, with families feeling supported during stressful transitions from hospital to home. When the right people are in place, the care direction can be personal and attentive, and office staff can be described as accommodating and supportive.
Yet the cons are not incidental; they are persistent enough to slow or derail care. The most damaging pattern is missed visits, inconsistent communication, and long delays in returning calls. Accounts of staff not showing up, or being unable to commit to scheduled care, create dangerous gaps for bedridden patients or those with serious conditions like stroke or Parkinson’s. The inconsistency is amplified by reports of mismanagement and a sense that processes for documenting care or coordinating with hospitals collapse under pressure. Some families describe confrontations with management as disrespectful or unhelpful, which erodes trust when the patient’s safety depends on dependable oversight.
These conflicting experiences mean the key pros only partially offset the major cons. On the positive side, when caregivers and supervisors align, care can feel personalized, timely, and genuinely compassionate. On the negative side, the risk of abrupt schedule changes, unreturned calls, and unfulfilled treatment plans is real enough to complicate recovery, rehabilitation, or ongoing disease management. For a patient with complex needs, such as post-stroke recovery, wounds requiring regular care, or ongoing speech and therapy services, the gaps become more than inconvenient; they become potential health hazards. The disparity between glowing anecdotes and severe complaints makes the reliability question central to any decision.
Families evaluating alternatives should demand concrete guarantees before committing. Seek a dedicated case manager with written service-level expectations and a clear escalation path for missed visits. Require guaranteed scheduling with back-up coverage, 24/7 on-call availability, and a documented plan for therapy, wound care, and rehabilitation, including who will provide each service and how progress is tracked. Ask for recent references, especially from families with similar high-need scenarios, and verify the agency’s ability to coordinate with hospitals, physicians, and insurance providers without leaving the family to chase paperwork. A trial period with a documented review point helps separate inconsistent performance from stable, dependable care.
In the end, Heavenly Home Care of Florida can be a viable option for families who actively oversee care and can tolerate occasional disruption in exchange for flexible, seemingly compassionate service. For families prioritizing unwavering reliability, steady scheduling, and consistently proactive communication, it is prudent to explore alternatives in parallel and compare what guarantees can be put in writing. The decision should rest on whether the agency can commit to a dependable, transparent care plan and maintain it under pressure, because without that baseline, the risk to a vulnerable loved one outweighs the perceived personalization and moments of excellence.
6 resident community capacity
Assisted Living
Board and Care Home
Respite Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Miami International (11 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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