Preferred Care at Home of South Miami in Coral Gables, FL

Pros

• They deliver professional, compassionate, one-on-one in-home care.
• They communicate clearly and consistently with clients and families.
• They take time to match caregivers who fit each client's needs.
• They are flexible with schedules and responsive to evolving care plans.
• Ricky and Natalie lead a caring, family-run agency that genuinely values both clients and staff.
• They treat every client with dignity, kindness, and personalized attention.
• Caregivers are punctual, attentive, and dedicated to high-quality care.
• They assist with insurance and billing processes, making the experience smoother.
• Families report peace of mind and deep gratitude for the support they receive.
• The company culture supports caregivers, which enhances overall care quality.

Cons

• One reviewer criticized the agency's professionalism, naming Mrs. Emet and claiming the operator has no education.
• The same reviewer said the agency does not answer the phone when called.
• The reviewer claimed the agency lists patients who aren't real.
• Another reviewer described Preferred Care at Home as "a shack team."
• A separate review described a caregiver as overbearing, not allowing the patient to do almost anything.

Review

Preferred Care at Home of South Miami is best suited for families seeking highly personalized, in-home support that feels like a family-led partnership. The service is designed for seniors who need reliable help with daily activities, medication reminders, meal preparation, light housekeeping, and transportation to appointments, all delivered one-on-one in the familiarity of home. It works well for those who prize continuity - caregivers who stay the same over time and a team approach that preserves independence while providing practical assistance. The Miami footprint and responsive local leadership add a layer of confidence, and the agency's ability to work with long-term care insurance makes it a sensible option for families planning around coverage. In short, this is a strong fit for loved ones who want to stay at home with dignified, attentive, highly accountable support.

That said, alternatives exist for families with different clinical requirements or budget realities. For those needing around-the-clock skilled nursing oversight or specialized memory-care environments, a facility or a larger agency with deeper clinical depth may be appropriate. Families seeking a more corporate, protocol-heavy operation with rigid escalation paths might also prefer other providers. A minority of reviewers flag occasional concerns about professionalism from a single operator, underscoring the value of meeting the owners - Ricky and Natalie - and requesting direct lines for ongoing accountability. If rapid, highly standardized medical oversight is non-negotiable, it's reasonable to compare options before committing.

The core strengths are substantial and tend to offset the usual drawbacks. Leadership by Ricky and Natalie translates into fast problem-solving, transparent communication, and a careful caregiver-matching process that yields punctual, compassionate aides who connect with clients and families. Caregivers frequently demonstrate reliability across tasks - from bathing and dressing to meal preparation, medication reminders, and transportation - while maintaining a respectful, person-centered approach. The agency's ability to coordinate long-term care claims and insurance - an often heavy lift for families - reduces friction and accelerates access to services. Families consistently praise direct access to the owners and a willingness to adjust plans as needs evolve. The occasional onboarding hiccup or misalignment is outweighed by a proven system that prioritizes continuity and personal attention.

In practice, families report that care teams feel like an extension of the family. Punctuality and reliability are repeatedly highlighted, along with caregivers who are not only capable but genuinely warm and respectful. Help spans daily living tasks, companionship, grocery trips, and accompaniment to medical appointments, with many caregivers going the extra mile to support independence and safety. The matching process is described as thoughtful and thorough, contributing to low turnover and solid bonds between caregivers and loved ones. Management's responsiveness stands out - regular check-ins, swift attention to concerns, and a consistent willingness to adapt as conditions change. This combination of warmth, competence, and open communication creates tangible peace of mind for families navigating complex care needs.

For decision-making today, this agency offers a compelling path for staying at home with high-touch, patient-centered care. If the priority is consistent, one-on-one support that can adapt to evolving needs, plus clear help navigating long-term care insurance, Preferred Care at Home delivers. It's especially strong for families who value English-speaking caregivers, careful matching, and the reassurance of owners who remain actively involved. If 24/7 nursing oversight or a highly regulated corporate environment is essential, or if budget constraints demand the lowest possible cost rather than the best caregiver continuity, it makes sense to review alternatives. A practical next step is a direct conversation with Ricky or Natalie to outline needs, confirm LTC coverage, and establish a pilot period with a preferred caregiver to verify fit.

Bottom line: Preferred Care at Home of South Miami stands out as a trusted, family-run option for in-home senior support in Coral Gables. The strongest proof lies in the consistent praise from families who describe caregivers as dependable, compassionate, and capable, coupled with owners who are accessible, involved, and motivated to solve problems. The rare negative review should be weighed against the broad pattern of excellence and the demonstrated strengths in matching, communication, and continuity. For families ready to keep a loved one at home with dignified assistance, the prudent move is to initiate a conversation with Ricky or Natalie, map out needs, confirm insurance coordination, and outline a clear transition plan that prioritizes reliable, respectful care.

This area of Coral Gables, Florida, offers a variety of amenities and services that cater to the needs of seniors. With a wide selection of restaurants, cafes, pharmacies, physicians, hospitals, and places of worship within a short distance, residents can easily access essential services. The presence of recreational parks like Douglas Park and Peacock Park provides opportunities for outdoor activities and relaxation. Additionally, the proximity to reputable healthcare facilities such as Nicklaus Children's Hospital and South Miami Hospital ensures reliable medical care. The area also offers convenient transportation options with American Airlines nearby. Overall, this neighborhood provides a well-rounded environment for senior living with a range of conveniences in close proximity.

Restaurants

• Hillstone Restaurant (0.9 miles)
• Latin American Bakery & Cafe (1.2 miles)
• La Carreta (1.4 miles)
• Versailles Restaurant (1.4 miles)
• Versailles Bakery (1.5 miles)
• Sergio's Coral Way (1.5 miles)
• El Brazo Fuerte Bakery (1.6 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1.3 miles)
• Winn-Dixie (1.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)

Cafes

• Crema Gourmet Espresso Bar (0.9 miles)
• Starbucks (2.1 miles)
• Joanna's Marketplace (4.6 miles)
• Casa Tua Cucina (4.9 miles)

Parks

• Douglas Park (1.5 miles)
• Peacock Park (2.7 miles)
• Regatta Park (2.8 miles)
• Tropical Park (3.7 miles)
• Dante Fascell Park (4.5 miles)

Physicians

• Nicklaus Children's Hospital (1.6 miles)
• University Of Miami Doctors Office (4.2 miles)

Transportation

• American Airlines (1.7 miles)
• Concourse G (2.7 miles)
• Concourse H (2.7 miles)
• Concourse J (2.7 miles)
• Turkish Airlines Lounge (2.7 miles)
• Security Checkpoint H/J (2.7 miles)
• Concourse F (2.7 miles)

Hospitals

• Doctors Hospital (2 miles)
• South Miami Hospital (3.8 miles)
• University Of Miami Hospital (4.2 miles)
• Veterans Administration Hospital Miami (4.3 miles)
• Jackson Memorial Hospital (4.5 miles)

Places of Worship

• St Dominic's Catholic Church (2.1 miles)
• St Thomas the Apostle Catholic Church (3.9 miles)

Theaters

• AMC Sunset Place 24 (3.5 miles)