Las Mercedes Home Care Corp

Pros

• The staff provide very good care and are attentive to patients.
• The service is excellent, and the staff are very professional and friendly.
• The clinic is described as absolutely the best in all of Miami, with excellent service and the best staff.
• The nurse/doctor assistant was amazing.
• The staff are very attentive to facilitate care, and the doctors are excellent.
• Everything and everyone has been very kind and helpful.
• Punctual service and an efficient doctor are noted.

Cons

• The reviews state that communication with the clinic is terrible, with robotic answers and misdirected referrals to unwanted departments.
• The process to obtain appointments and referrals is too slow and complicated, especially for older patients who must call repeatedly.
• The Tamarac Las Mercedes location is described as disorganized, with frequent doctor changes and transportation problems that disrupt care.
• One reviewer warns to avoid Clinica Las Mercedes, calling it the worst healthcare experience due to constant cancellations and lack of accountability.
• A patient reports a long wait time: an 11:00 am appointment was ultimately seen at 1:23 pm.
• There is a safety concern about being offered an unsafe bathroom chair rather than something appropriate for the patient's size and weight.
• Disrespectful staff behavior is noted, including a front-desk employee who ignored questions.
• A miscommunication between the laboratory team and the urologist is said to have caused an unnecessary visit.

Review

The collection of remarks reflects a clinic that many patients hold in high regard for the care they receive, while also revealing a recurring set of frustrations tied to scheduling, organization, and some interactions with staff. Across numerous reviews, the common thread is a strong sense that the clinicians and nurses are capable, compassionate, and attentive. Patients repeatedly highlight the quality of medical care, the professionalism of the team, and the overall atmosphere of concern and respect. Several people describe experiences as excellent or wonderful, with praise directed at the kindness of doctors, nurses, and assistants, and at how well their needs are addressed day to day.

Many reviewers emphasize the positive human touch that seems to pervade the clinic. They describe the staff as courteous, attentive, and willing to go the extra mile to help, with particular appreciation for home delivery of medicines, transportation support for meals and other needs, and the sense that someone is genuinely looking out for the patient's welfare. Several patients call the clinic the best they've experienced in the area, and they stress that the care extends beyond immediate medical treatment to consider the patient's overall comfort and convenience. There is also gratitude for specific individuals who stood out, such as a lab technician who drew blood skillfully and without causing bruising, and a nurse/doctor assistant who left a memorable impression with their professionalism.

A recurring note of contentment centers on practical, everyday aspects of care. Patients praise how efficiently appointments are handled at times, how clean and well-maintained the facility often appears, and how the clinicians explain conditions and the outcomes of tests in a clear and reassuring manner. The feedback also points to consistent care in the home or at the point of delivery, with medicines brought to the patient's home and staff members who appear genuinely committed to keeping patients informed and comfortable. In short, when things go well, the clinic earns enthusiastic endorsements and strong recommendations from those who experience it.

Nevertheless, several reviews draw attention to important gaps and recurring bottlenecks that undermine the overall experience. A common criticism is that the process for obtaining appointments and referrals can be slow and frustrating, especially for elderly patients who may need to coordinate multiple steps. Reviews describe calls that require repeated attempts, referrals that take longer than expected, and a sense that the system fights against smooth scheduling rather than supporting it. Some reviewers note that communication can feel impersonal or automated, with answers that come from a "robot" rather than a human, and they urge a more organized, patient-centered approach to routing questions and referrals.

There are also pointed complaints about logistical and administrative issues at several locations. Specific concerns include changes in doctors or providers being unsettling for long-term patients, challenges with medication access and coordination, and limited nonclinical amenities such as nail care or other routine services at certain sites. Transportation problems are a highlighted pain point in one account, with feedback about buses blocking roads and the accommodation of patient transport posing difficulties for families trying to get loved ones to appointments. The Tamarac site is singled out by some as struggling with staffing and operational limitations, including concerns about accessibility and the timeliness of services.

A few reviews center on negative personal encounters that left lasting impressions. One patient recounts a series of disrespectful interactions by a driver and a front-desk staff member, noting that the experience at that site undermined trust and prompted a change to a closer clinic. Other passages describe a dramatic decline in satisfaction at a particular location, framing it as a failure of organizational structure rather than the competence of individual clinicians. A strongly worded letter-length critique warns others away from Clinica Las Mercedes, citing persistent disorganization, repeated appointment cancellations on short notice, and a lack of accountability that undermines patient care - contrasted starkly with the patient's recollection of more reliable service at Leon Medical Center.

Despite the breadth of praise for compassionate, capable care, these reviews collectively suggest that improving scheduling efficiency, communication, and overall clinic organization could significantly enhance the patient experience. The strongest endorsements come from patients who felt respected, well-informed, and supported by a team that delivered timely and thorough medical attention. The most critical feedback comes from those who faced repeated cancellations, confusing processes, and frustrating administrative hurdles that disrupted timely care for themselves or their loved ones. Taken together, the impressions point to a clinic with abundant strengths in clinical care and bedside manner, tempered by areas where process improvements could make a meaningful difference in patient satisfaction and trust.

Restaurants

• Hillstone Restaurant (0.2 miles)
• Sergio's Coral Way (0.9 miles)
• El Brazo Fuerte Bakery (1.1 miles)
• La Carreta (1.3 miles)
• Versailles Restaurant (1.3 miles)
• Versailles Bakery (1.3 miles)
• Barracuda Taphouse & Grill (1.8 miles)

Cafes

• Crema Gourmet Espresso Bar (0.3 miles)
• Starbucks (1.5 miles)
• La Estacion Cafe (4.4 miles)
• Casa Tua Cucina (4.4 miles)
• Joanna's Marketplace (4.5 miles)

Pharmacies

• Walgreens (0.7 miles)
• Winn-Dixie (0.9 miles)
• Walgreens (1.1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.6 miles)

Parks

• Douglas Park (0.7 miles)
• Peacock Park (2 miles)
• Regatta Park (2 miles)
• Tropical Park (4.1 miles)
• Dante Fascell Park (4.2 miles)

Hospitals

• Doctors Hospital (1.8 miles)
• South Miami Hospital (3.7 miles)
• University Of Miami Hospital (4 miles)
• Veterans Administration Hospital Miami (4.1 miles)
• Jackson Memorial Hospital (4.3 miles)

Transportation

• American Airlines (2 miles)
• Concourse J (3.2 miles)
• Concourse H (3.2 miles)
• Turkish Airlines Lounge (3.2 miles)
• Concourse G (3.2 miles)
• Security Checkpoint H/J (3.3 miles)
• Concourse F (3.3 miles)

Physicians

• Nicklaus Children's Hospital (2.1 miles)
• University Of Miami Doctors Office (4 miles)

Places of Worship

• St Dominic's Catholic Church (2.9 miles)
• St Thomas the Apostle Catholic Church (4.1 miles)

Theaters

• AMC Sunset Place 24 (3.3 miles)