Granny Nannies of Miami & The Florida Keys in Coral Gables, FL

Pros

• Meghan and her team were outstanding.
• They exceeded all of the family's expectations with their caregiving.
• Thaura was kind, patient, and genuinely concerned for my mom.
• Luz and Maria Elena were exceptional caregivers who consistently went above and beyond.
• Melvin, the care coordinator, was highly accessible and responsive.
• Maria Rigaud was a godsend, professional, warm, and truly a blessing.
• Marie A. brought professionalism, compassion, and warmth with over 20 years of experience.
• Anna G. is sweet, warm, and caring, providing consistent high-quality care.
• Loreida was punctual, bi-lingual, and able to coordinate care smoothly.
• Sarah Felix is excellent at communicating and coordinating, finding caregivers who fit perfectly.
• The Granny Nannies team is described as the real deal - professional, caring, and outstanding.

Cons

• The caregiver who was sent spoke no English.
• The caregiver could barely understand GPS and failed to safely escort the patient, leaving them dropped off at the curb without pain meds.
• There were maintenance issues in the hotel room, and the maintenance staff only spoke Spanish.
• The Coral Gables office was criticized for a total lack of communication, with calls going to voicemail and schedule changes not being communicated.
• Anna's response suggested she should not be in the front lines because she obviously did not care.
• The reviewer indicated they would file complaints with the BBB and the attorney general.
• On some occasions, two nannies showed up without prior notice, indicating scheduling confusion.

Review

Granny Nannies of Miami & The Florida Keys is best suited for families seeking highly responsive, hands-on in-home care for seniors with dementia, post-surgical recovery, or complex daily needs who want a trusted team to manage caregiver matching, scheduling, and ongoing support in the home. The Coral Gables operation sits in a market where families demand not only compassion but practical, reliable coordination, and the reviews reflect a service that routinely delivers that combination. With a demonstrated 4.8 overall rating from 103 reviews and a long track record of matched care teams, this agency earns credibility for families prioritizing continuity, warmth, and accountable caregiving.

Those who may want to consider alternatives are precisely the families with strict expectations for 24/7 nursing oversight or those who require uniform, English-only caregivers with zero variability in communication. A minority of reviews note occasional scheduling gaps or communication hiccups, and one strongly negative account highlights a caregiver who could not communicate in English in a high-stakes post-operative scenario. For households needing rigid, nurse-led supervision, or for clients who require a fully licensed home health agency with continuous English-only staffing without potential language-related friction, a more medically oriented provider or a skilled nursing facility may be a wiser fit.

The core strengths of Granny Nannies lie in its people and process. Seasoned coordinators - Meghan, Melvin, and Sarah - drive rapid caregiver matching, assess needs quickly, and keep families apprised as plans evolve. The agency boasts a substantial caregiver pool (well over 300) and a track record of around-the-clock attention, which translates into timely placements and flexible coverage when schedules shift. The proven ability to orchestrate complex care - such as dementia management, multiple generations in one home, and coordinated doctor appointments - creates a tangible sense of security for families navigating delicate medical and emotional terrain.

Caregiver quality is consistently cited as the agency's differentiator. Highly experienced professionals - often with 20+ years in the field - bring professionalism, warmth, and practical know-how to daily tasks, medical administration, and emotional support. Notable staff repeatedly named in reviews include Maria Rigaud, Marie A., Nadege, Loreida, and Anna G. Their contributions span post-surgery assistance, memory-care routines, medication management, and facilitating meaningful connections with patients. Parents and spouses alike describe caregivers who listen, adapt, and become trusted elements of the home routine, delivering peace of mind in places where fear and uncertainty once resided.

Operational reliability further strengthens the value proposition. The onboarding and care-matching process is thorough, with clear pathways from first contact to a caregiver on site in a matter of days or sooner when urgent. Invoicing is described as straightforward, and the office's responsiveness - both during business hours and after hours - helps families feel supported during emergencies or sudden changes. While one or two reviews flag blank voicemail boxes or mid-range scheduling miscommunications, these stand in contrast to the overwhelmingly positive feedback on accessibility, proactive updates, and the ability to secure competent aides quickly.

Ultimately, Granny Nannies is a pragmatic choice for families seeking continuity of care that feels almost like an extension of the family. It excels at building consistent teams, aligning caregivers with personal rhythms and household dynamics, and maintaining a patient-centered approach during challenging health trajectories. The blend of compassionate caregiving with structured coordination creates genuine relief for long-term planning, caregiver turnover concerns, and transitions from hospital to home. In short, this agency delivers reliable, personable support that keeps loved ones safe at home without surrendering the rigor families expect.

For families weighing this option, the practical verdict is clear. When a trusted, well-coordinated home-care partnership is the objective - especially for dementia, multi-generational households, and post-acute recovery - Granny Nannies delivers outcomes that reduce family stress and elevate daily living. Those prioritizing bilingual communication, flexible after-hours support, and a robust cadre of veteran caregivers will find the strongest alignment here. If the priority is intensive clinical nursing oversight, or if language barriers cannot be tolerated in critical moments, exploring alternatives with a more medicalized credentialing or stricter communication guarantees may be warranted. In the Miami area, Granny Nannies stands out as a seasoned partner for aging in place with dignity.

This part of Coral Gables, Florida offers a wide range of amenities and services that cater to the needs of seniors. The area boasts a variety of restaurants, cafes, pharmacies, parks, transportation options, physicians, hospitals, places of worship, and even a theater for entertainment. With multiple dining options within close proximity, seniors can enjoy delicious meals without having to travel far. The presence of several pharmacies ensures easy access to medication and healthcare services. Additionally, the nearby parks provide opportunities for outdoor recreation and relaxation. The availability of medical facilities such as Nicklaus Children's Hospital and South Miami Hospital nearby offers peace of mind in case of any health emergencies. Overall, this part of Coral Gables offers convenience, comfort, and accessibility for seniors looking to enjoy their retirement years in a vibrant community.

Restaurants

• Hillstone Restaurant (0.8 miles)
• La Carreta (1.3 miles)
• Latin American Bakery & Cafe (1.3 miles)
• Versailles Restaurant (1.3 miles)
• Versailles Bakery (1.3 miles)
• Sergio's Coral Way (1.4 miles)
• El Brazo Fuerte Bakery (1.5 miles)

Cafes

• Crema Gourmet Espresso Bar (0.8 miles)
• Starbucks (2 miles)
• Joanna's Marketplace (4.6 miles)
• Casa Tua Cucina (4.8 miles)
• La Estacion Cafe (4.9 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (1.2 miles)
• Winn-Dixie (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (1.8 miles)

Parks

• Douglas Park (1.4 miles)
• Peacock Park (2.7 miles)
• Regatta Park (2.7 miles)
• Tropical Park (3.8 miles)
• Dante Fascell Park (4.5 miles)

Transportation

• American Airlines (1.6 miles)
• Concourse G (2.7 miles)
• Concourse H (2.7 miles)
• Concourse J (2.7 miles)
• Turkish Airlines Lounge (2.7 miles)
• Security Checkpoint H/J (2.7 miles)
• Concourse F (2.7 miles)

Physicians

• Nicklaus Children's Hospital (1.7 miles)
• University Of Miami Doctors Office (4.1 miles)

Hospitals

• Doctors Hospital (2.1 miles)
• South Miami Hospital (3.8 miles)
• University Of Miami Hospital (4.1 miles)
• Veterans Administration Hospital Miami (4.2 miles)
• Jackson Memorial Hospital (4.4 miles)

Places of Worship

• St Dominic's Catholic Church (2.2 miles)
• St Thomas the Apostle Catholic Church (4 miles)

Theaters

• AMC Sunset Place 24 (3.5 miles)