Gold Coast Elder Care-Solution

Pros

• The agency treated the father with the respect and dignity he deserved.
• The nurses are compassionate, genuine, and knowledgeable.
• The aides were wonderful and cared for the mother for five years.
• Judy and her staff are appreciated, and the agency is highly recommended.
• The client would highly recommend the agency.

Cons

• The company is completely incompetent.
• The nurses never showed up or arrived over two hours late.
• The manager turns off her phone and does not delete her messages, making it impossible to reach anyone.
• The reviewer had to hire a reputable company to take over due to the disaster this company caused.
• The reviewer intends to contact the Better Business Bureau to warn others about their experience.

Review

The collection of feedback about this home care agency presents a vivid contrast between moments of deeply appreciated, compassionate service and episodes of serious concern that left families unsettled. Several reviewers speak from the heart about dignified, respectful care that honored their loved ones. They describe a professional and reliable team, with nurses who were not only capable but also genuinely caring. One contributor emphasizes that their father "was treated with the respect and dignity he deserved," highlighting a standard of bedside attentiveness that made a meaningful difference during a difficult time. In this same vein, other clients praise the nurses for being "compassionate, genuine and knowledgable," and they express a strong endorsement - "Highly recommended!" - that invites trust for those exploring options in elder and home health care.

Alongside these affirmations, there are stories of particularly enduring commitment. A reviewer recounts how the aides stayed with their mom for five years, providing continuous support until her passing, which underscores the value of stable, long-term caregiving relationships. The gratitude is explicit: "Thank you Judy and your staff. I will not hesitate to recommend your agency." This testimony frames the agency as a reliable partner over an extended period, capable of delivering steady, quality care in the home setting and strengthening a family's ability to cope with a loved one's health journey.

Yet the record is not without strong cautionary notes. A separate and emphatic review declares, "BEWARE as this company is completely incompetent!" The critic singles out the supposed manager, Lucy, and asserts that "the nurses never showed or showed up over 2hrs late." The complaint extends beyond tardiness to questions of accessibility: "The mgr turns off her phone and doesn't delete her messages so you can't even get in touch with anyone!" Such statements portray a breakdown in communication and accountability that can have serious consequences for families relying on timely, dependable care.

The intensity of these concerns is clear in the reviewer's subsequent actions and fear. They describe having to replace the agency with a different provider - specifically naming a reputable firm they turned to as a consequence of what they viewed as a "disaster" in care management. The decision to switch agencies underscores the perceived risk when care coordination and staff reliability falter. The reviewer ends with a formal warning that they intend to contact the Better Business Bureau to prevent others from facing a similar experience, emphasizing the emotional and financial stakes involved when home health services fall short of expectations.

Taken together, the reviews paint a portrait of an agency capable of exceptional moments of compassion and professionalism, as well as episodes marked by serious administrative and logistical failures. The positive accounts illuminate what quality home care can accomplish: preserving dignity, fostering trust, and maintaining continuity of care over years. The negative account, however, raises red flags about punctuality, follow-through, and accessible communication - elements that are essential for safety and peace of mind in home settings.

This juxtaposition highlights a fundamental truth for prospective clients: experiences with home health care providers can vary widely, even within the same organization. Families considering this agency should weigh the strengths described by positive reviewers - the respect shown to loved ones, the compassionate nursing, and the long-term loyalty of aides - against the cautions raised by the negative review, including concerns about punctuality, responsiveness, and leadership accessibility. It may be wise to verify current staffing practices, request references, and discuss communication protocols and contingency plans before committing to care.

For anyone evaluating home care, these testimonials offer a broad spectrum of outcomes. The praise points to a depth of genuine care and long-lasting caregiver relationships, while the warnings stress the critical importance of reliable scheduling and open channels of communication. The ultimate message is clear: when choosing a home care agency, look for consistent reliability, transparent communication, and a demonstrated track record of both honoring patients with dignity and maintaining dependable, responsive support for families in moments of need.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.5 miles)
• Winn-Dixie (1.5 miles)
• Walgreens (1.7 miles)
• Winn-Dixie (2.3 miles)
• Walgreens (2.5 miles)
• Winn-Dixie (2.6 miles)

Restaurants

• Chipotle Mexican Grill (1.3 miles)
• Houston's (1.6 miles)
• Mo's Bagels & Deli (1.7 miles)
• Serafina Miami (2.1 miles)
• Subway (4.8 miles)
• Jackson Soul Food II (5.1 miles)
• Wendy's (6.5 miles)

Theaters

• AMC Aventura 24 (2.1 miles)

Cafes

• Rosetta Bakery (2.1 miles)
• Starbucks (3.1 miles)
• Starbucks (7.3 miles)
• Starbucks (7.7 miles)
• Starbucks (8.1 miles)
• Starbucks (9 miles)

Parks

• Founders Park (2.2 miles)
• Scott Park (3.5 miles)
• Poinciana Park (4.1 miles)
• Haulover Beach Park (4.2 miles)
• South City Beach Park (4.3 miles)
• Harry Berry Park (5.4 miles)
• North Shore Open Space Park (6.3 miles)

Hospitals

• Joe DiMaggio Children's Hospital (5.2 miles)
• Memorial Hospital Pembroke (7.5 miles)
• Mount Sinai Medical Center (9.3 miles)

Transportation

• North Perry Airport of Broward County (5.6 miles)
• Tri-Rail Metrorail Transfer (8.7 miles)
• Concourse G (8.8 miles)
• TSA Security Checkpoint (8.8 miles)
• Spirit Airlines (8.9 miles)
• Terminal 4 (8.9 miles)
• Concourse F (8.9 miles)

Physicians

• Comprehensive Health & Wellness Center, P.A. (6.1 miles)
• Stark Vision Hollywood Oakwood Plaza (6.5 miles)