9360 South West 24Th Street, Miami, FL 33165
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A torrent of deeply troubling experiences comes through in the collected accounts, painting a portrait of a facility that many families found to be unsafe, unsanitary, and neglectful. Across multiple reviews, the impression is consistently one of disrepair and disregard for residents' well-being. The staff is described as shockingly unprofessional, with many workers who seem untrained, unlicensed, or merely uninterested in the health and safety of the people in their care. Residents are said to be left unattended for long stretches, with staff more engaged on their phones than in tending to basic needs. The atmosphere is portrayed as chaotic and callous, with no sense that residents' welfare is a priority.
The physical environment and everyday conditions emerge as a central source of distress. Reviewers describe a building that feels filthy and neglected, with persistent odors and a general sense of neglect akin to a prison-state of ambiance. Bugs on tables and food trays are mentioned repeatedly, and complaints about air conditioning - whether broken or intentionally left off - leave residents hot and uncomfortable. Food is singled out as inedible and degrading, with references to a posted menu that is allegedly not followed in practice. The overall impression is of a facility where basic comforts, cleanliness, and dignity are not safeguarded.
Staff behavior patterns amplify the concern. Several accounts complain that staff spend more time on their devices than attending to residents, and there is a recurring claim of dismissiveness when questions are raised. Residents are described as being left in chairs for hours, with paused televisions or inappropriate music and disturbing films being shown, rather than providing meaningful activities. The absence of stimulation and engagement is framed as a core failure, and families report a lack of effort to involve residents in constructive or uplifting activities, which compounds the sense of neglect.
Safety and accountability emerge as especially troubling themes. Multiple reviewers describe injuries or medical concerns that are not adequately explained or documented, with some noting a lack of incident reports or follow-up communication with families. When families ask for details, responses are described as defensive or non-existent, creating an atmosphere of opacity and fear. Allegations surface about residents being heavily sedated, with no clear record of what happened, raising serious questions about oversight and the facility's handling of incidents. In some accounts, the very basics of routine care - nutritional adequacy and hydration - are questioned, deepening the sense that residents' health is not being consistently protected.
Several reviews anchor the collective concern in personal, poignant episodes. A grandmother's hospitalization history, unexplained bruising, and sparse responses from staff are recounted with urgency and heartbreak. The fear that someone who cannot advocate for themselves is at particular risk under their care amplifies the moral weight of these testimonies. The same narratives describe a pattern where information is withheld, questions are met with silence, and families feel forced to remove their loved ones from the facility in search of safer, more trustworthy care. The overarching tone is one of broken trust and a plea for accountability.
Amid the chorus of grievances, there are also sharply contrasting notes that cannot be ignored. A significant number of reviews present a completely different picture, praising a different facility and describing exceptional care, organization, and cleanliness. One family member reports a recently moved mother receiving outstanding support from staff, with the owner described as professional and responsive to questions and concerns. The tone here is almost the inverse of the negative experiences, emphasizing efficiency, respect, and a high standard of care that leaves the reviewer feeling at peace about their loved one's well-being.
In a parallel thread, there are explicit endorsements of a facility called Casa de Paz, where several reviewers frame the environment as wholesome and supportive. They highlight a calm and culturally resonant setting - an elder-care home rooted in Hispanic community traditions, with care that is aligned with the resident's life story and background. While noting that it is run by members of an evangelical church, reviewers stress that people of all beliefs are welcome, and that the emphasis is on peace, love, and cultural tradition. Positive remarks describe excellent service, cleanliness, and compassionate staff who attend to residents with attentiveness and warmth, contrasting starkly with the harsher reviews that dominate elsewhere.
Taken together, the reviews form a complex mosaic: one side depicts a facility facing serious, systemic problems - neglect, lack of transparency, unsafe conditions, and a troubling pattern of unaddressed injuries and inadequate communication. The other side presents evidence of a well-run, compassionate alternative in Casa de Paz, where culture, community, and a genuine commitment to elder care appear to translate into tangible peace of mind for families. The juxtaposition underscores how varied the elder-care landscape can be, even within a relatively small geographic neighborhood, and it serves as a powerful reminder of the critical importance of oversight, accountability, and person-centered care for the elderly.
Casa De Paz is an assisted living community located in Miami, FL. We offer board and care home services, as well as respite care for those in need of temporary support. Our residents will feel right at home with our fully furnished accommodations.
At Casa De Paz, we prioritize the comfort and well-being of our residents. Our dining room provides delicious meals to meet special dietary restrictions. Housekeeping services ensure that our community is always clean and tidy. Residents can enjoy the outdoors in our beautiful garden and take advantage of our outdoor space.
We understand the importance of staying connected, which is why we provide telephone and Wi-Fi/high-speed internet access to all residents. Our move-in coordination makes the transition into our community as seamless as possible.
Our highly trained staff is committed to providing assistance with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that all medical needs are met. For residents with diabetes, we offer specialized diets. Meal preparation and service are also provided for all residents.
Medication management is a top priority at Casa De Paz, ensuring that all medications are taken on time and in the correct dosage. Transportation arrangements to medical appointments are available for those who need it.
In addition to the excellent care and amenities provided at Casa De Paz, there are numerous nearby amenities for residents to enjoy. With 5 cafes, 7 parks, 36 pharmacies, 5 physicians' offices, 19 restaurants, 4 places of worship, 1 theater nearby, and 2 hospitals nearby, there are plenty of opportunities for socializing and exploring the surrounding area.
Overall, Casa De Paz offers a comfortable and supportive living environment for seniors in Miami. We strive to provide excellent care while promoting independence and a high quality of life for all residents.
This area of Miami, Florida offers a variety of amenities that may be appealing for senior living. With multiple pharmacies such as Walgreens and CVS conveniently located within a few miles, access to necessary medication and healthcare supplies is readily available. In addition, there are several restaurants offering diverse dining options ranging from local Latin cuisine to well-known chains like Olive Garden and Wendy's. The area also features parks such as Concord Park and Tropical Park for outdoor activities and relaxation. Places of worship including St Thomas the Apostle Catholic Church cater to spiritual needs, while nearby cafes like Moulin Rose Cake & Bakery Shop provide social settings for meeting with friends. For medical care, institutions like Nicklaus Children's Hospital and Baptist Health Miami Cancer Institute offer top-notch services. Accessible transportation options from Concourse F and G provide easy travel opportunities for those wishing to explore further or visit loved ones. Overall, this part of Miami presents a well-rounded community with essential resources suited for senior living.
Casa De Paz - ALF is located at 9360 South West 24Th Street, Miami, FL 33165 in Miami-Dade County, Florida
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