Asa Homecare Inc

Pros

• They are excellent in everything and very professional; they are highly recommended.
• They provide great service.
• They are excellent in everything and super professional; they deserve 10 stars.

Cons

• The operator was rude from the moment the call was answered and hung up.
• The second staff member was even worse.
• The staff mistreated customers over the phone.
• The professionals were terrible.
• One reviewer warned that entrusting a loved one to such staff would be crazy.
• The reviewer claimed the professionals cared only about money, not about love.

Review

The collection of reviews presents a striking contrast in how people experience the process of connecting with an elder-care provider. On one end of the spectrum, there are deeply negative accounts in which families feel dismissed, disrespected, and unnerved by the way staff handle calls and inquiries. These reviewers describe a troubling dynamic from the outset: the first person who answered the phone treated them with rudeness right away, without any courtesy or attempt to establish a connection, and hung up on the caller. When the same family called again, the response was described as "even worse," amplifying a sense of distrust and frustration at what should have been a supportive, compassionate process. The emotional weight of trying to arrange care for a beloved grandmother is evident, and the experience of being dismissed over the phone strongly colors their perception of the service as a whole.

These negative impressions extend beyond a single bad moment. The reviewers express a broader worry that such treatment reflects an organization more focused on money than on genuine care. A recurring line of critique emphasizes a painful irony: the job is supposed to be about safeguarding and comforting an elderly person, yet the people answering the phone appear to lack warmth, empathy, and seriousness. One reviewer captures the sentiment with a pointed accusation that the staff's conduct over the phone undermines the family's confidence to entrust someone they love to these hands. The emotion behind the words - feeling undervalued, dismissed, or even harmed by the interaction - speaks to a core concern about whether the provider embodies the values that families seek when choosing care for a vulnerable relative.

From there, the critiques link the quality of the phone experience to broader concerns about the culture and operations of the organization. The notion that "personal contact and empathy" are foundational to proper elder care is reinforced by the negative experiences, with reviewers arguing that a caring approach should begin in every interaction, including the initial call. The fear is that if the initial contact is handled this poorly, it may presage other problems in the care relationship. The reference to "videos of abused seniors" underscores a distressed anxiety about what could happen behind closed doors if empathy and attentiveness are lacking from the outset. In short, when the entry point is unsatisfactory - when staff appear rushed, uninterested, or brusque - the entire journey toward placing or entrusting a loved one becomes suspect.

Amid the disquiet, there are voices within the same set of reviews that take a strikingly different tone. A subset of customers is unequivocally positive, describing the service as excellent in every respect and highlighting professionalism as a defining feature. Phrases like "Excellent in everything, very professional, I recommend you" and "Yes, great service" stand out as affirmations of a high-quality experience. One reviewer even uses emphatic language - "EXCELLENT IN EVERYTHING AND SUPER PROFESSIONAL I GIVE IT 10 stars" with a star emoji - to signal a level of satisfaction that contrasts sharply with the negative encounters. These testimonials suggest that when the service side aligns with expectations - clear communication, respectful handling, and dependable support - families feel confident and grateful for the assistance provided.

The positive remarks contribute to a nuanced portrait: the same organization that can provoke frustration and alarm in some families can also earn strong praise and trust from others. The positive comments emphasize reliability, responsiveness, and a sense of being heard and supported during a time of vulnerability. In these cases, families feel that their elderly loved ones are in capable hands, and they acknowledge that the staff are not only professional but also attentive to the emotional weight of making arrangements for long-term care. The contrast in tone among reviews underscores the reality that service quality - particularly in the sensitive arena of elder care - can vary from one interaction to the next, leading to polarized customer experiences.

One specific detail that anchors these discussions is a geographic note included by a reviewer: the organization is described as being based in the United States, not in Cuba or Latin America. This remark seems intended to reassure or correct a misconception and to position the provider within a context of domestic standards and expectations. It signals that buyers are not just evaluating services in the abstract but are also weighing the regulatory, cultural, and ethical environment in which those services operate. The implication is that, for some families, the logistical and regulatory clarity that comes with a U.S.-based provider is an important factor in their sense of security and trust.

Overall, the collection reveals a spectrum of experiences that families may encounter when engaging an elder-care service. The stark difference between the negative and positive reviews highlights how critical first impressions, respectful communication, and genuine empathy are to forming a trusting relationship with caregivers and the organizations that place them. For families considering care options, these insights suggest that success hinges on more than just the technical aspects of arranging care; it hinges on how people are treated from the very first contact. The most persuasive evidence in these narratives points to a core takeaway: empathy, personal connection, and professional integrity must be present from the moment a family reaches out, because those early interactions set the tone for the entire journey of caring for a loved one.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• Latina Pharmacy (2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)

Restaurants

• Olive Garden (0.5 miles)
• Fritanga Monimbo Fountainbleau (0.9 miles)
• Flanigan's Seafood Bar & Grill (1.1 miles)
• Pinecrest Bakery - West Miami (2.1 miles)
• Delicias De Espana (2.9 miles)
• The Cheesecake Factory (3 miles)
• Latin American Bakery & Cafe (3.1 miles)

Places of Worship

• St Dominic's Catholic Church (2.9 miles)
• Our Lady of Guadalupe (3.5 miles)
• Bible Truth Chapel (4.2 miles)
• St Thomas the Apostle Catholic Church (4.2 miles)

Parks

• Tropical Park (3.1 miles)
• Concord Park (3.3 miles)
• Southern Estates Park (3.9 miles)
• North Trail Park (4.1 miles)
• Morgan Levy Park (4.1 miles)

Physicians

• Pediatric Associates Doral (3.2 miles)
• Nicklaus Children's Hospital (3.3 miles)
• Valdes Rafael DDS (4.9 miles)

Cafes

• Panera Bread (3.2 miles)
• Moulin Rose Cake & Bakery Shop (4.7 miles)
• Crema Gourmet Espresso Bar (5.1 miles)

Transportation

• Concourse F (3.8 miles)
• Concourse E (4 miles)
• Concourse G (4 miles)
• Turkish Airlines Lounge (4 miles)
• American Airlines Flagship Lounge (4.1 miles)
• American Airlines Admirals Club (4.1 miles)
• Skytrain Station 3 (4.1 miles)

Hospitals

• Doctors Hospital (5 miles)
• South Miami Hospital (5.3 miles)

Theaters

• AMC Sunset Place 24 (5.4 miles)