The Town Square Assisted Living in Viera

Pros

• The staff at Town Square is warm, caring, and treats residents like family members.
• Residents enjoy a variety of daily activities, including exercise, movies, crafts, and puzzles.
• The facility's single-story layout with vaulted ceilings creates a bright and airy environment that residents appreciate.
• Many reviewers have expressed satisfaction with the quality of care their loved ones receive at Town Square.
• The marketing team provides thorough information and support to families during the transition to assisted living.
• Some residents enjoy the dining experience and have found the food to be satisfactory for their needs.
• Town Square offers an appealing outdoor space with beautiful palm trees for residents to enjoy.

Cons

• The food is poorly selected, poorly prepared, and poorly served; it does not meet quality expectations.
• Most of the aides are disinterested and inattentive to residents' needs, leading to inadequate care.
• The administration is untrustworthy, with constant turnover in leadership and poor communication with families.
• Many residents miss meals due to a lack of communication about food delivery.
• There are frequent instances of neglect, including residents being left in soiled conditions for extended periods.
• Staff response times to calls for assistance can exceed 45 minutes or more, indicating a lack of urgency and care.
• Management is described as cold, aloof, and unresponsive to concerns from family members.
• Overall experiences suggest that Town Square failed to provide adequate support and care for its residents during critical times.

Review

Town Square in Viera has elicited a range of experiences from families and residents, revealing both commendable features and concerning shortcomings. For some residents and their families, Town Square is viewed as a warm and inviting place. Reviewers emphasize the facility's engaging atmosphere with a variety of daily activities including exercise sessions, crafts, movies, and puzzles, which are designed to foster community spirit among residents. The layout of the building is noted for its single-story design, eliminating the hassle of elevators and making it more accessible for those with mobility challenges. Many have appreciated individual apartment styles that provide a cozy yet manageable living space for assisted living needs.

However, the positive testimonials starkly contrast with several negative experiences reported by other families. Complaints frequently center on inadequate care standards following the change in ownership from Wuestoff to Steward in early 2019. Some reviewers described instances where their loved ones were left unattended for extended periods when they called for help; delays in response times could stretch up to 45 minutes or longer. This lack of attentiveness raised serious concerns about the quality of care offered at Town Square.

Food service was another point that received mixed reviews from family members. While one family expressed satisfaction with the dining experience—highlighting that they enjoyed sharing meals with their loved ones—others described the food as poorly selected, prepared, and served. When combined with reports of residents occasionally missing meals because staff did not notify them when food was ready, these issues paint a picture of inconsistency in dining services that may affect residents' overall well-being.

The management's approach has also come under scrutiny by several reviewers who voiced dissatisfaction with how administrative issues were handled. Families reported high turnover among directors—five changes within two years—which contributed to an unsettling environment characterized by a lack of established practices and oversight regarding resident care. Concerns surfaced regarding billing discrepancies; some families recounted promises made by management that went unfulfilled regarding refunds on security deposits upon moving out.

Furthermore, emotional support during difficult times appeared lacking; several accounts detailed how little acknowledgment was given during tragic moments such as resident deaths—a time when compassion would be expected from staff members. Reviewers felt these situations illuminated deeper systemic failures within the facility’s operations.

Finally, while there are indeed positive aspects highlighted by some former residents and their families who noted friendly staff members and engaging environments, cautionary tales loom large for potential new residents considering assisted living at Town Square. The juxtaposition between supportive community interactions against troubling management practices raises questions about reliability as caregivers for elderly individuals requiring assistance everyday life necessitates careful consideration before committing to this facility for aging loved ones. Ultimately, buyer beware: due diligence is critical before selecting this specific location as an option for assisted living arrangements.

Physicians

• Reflections OB/GYN (0.5 miles)
• Lifetime Eyecare (0.7 miles)
• V S Primo Health Care PA (1.3 miles)
• Spyglass Medical Building (1.3 miles)
• Nemours Cardiac Center Add to Favorites (1.3 miles)
• Brevard Skin and Cancer Center (1.4 miles)
• Children's Sleep Laboratory (1.4 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (1.9 miles)
• Dakus (2 miles)
• Health First Family Pharmacy (2.1 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (4.7 miles)
• FHCP Pharmacy (4.7 miles)

Parks

• Viera Regional Community Center (1 miles)
• Veterans Memorial Park (6.9 miles)
• Lee Wenner Park (6.9 miles)

Restaurants

• Culver's (1.1 miles)
• Olive Tree Greek Grill (1.1 miles)
• Chili's Grill & Bar (1.2 miles)
• Chick-Fil-A (1.4 miles)
• Chipotle Mexican Grill (1.4 miles)
• McDonald's (1.6 miles)
• Walk-On's Sports Bistreaux - Viera Restaurant (1.6 miles)

Theaters

• AMC Avenue 16 (1.1 miles)

Cafes

• First Watch - Viera (1.2 miles)
• Starbucks (1.6 miles)
• Starbucks (1.8 miles)
• Metro Diner (1.9 miles)
• Starbucks (3.7 miles)
• Panera Bread (6.1 miles)
• River Road Coffe & Pop (6.5 miles)

Hospitals

• Brevard Medical Group-Viera Office MD (1.4 miles)
• VA Outpatient Clinic (1.7 miles)
• Deukmedjian Sun (3.3 miles)
• Wuesthoff Hospital Emergency Heliport (5.5 miles)
• Wuesthoff Medical Center-Rockledge (5.5 miles)
• Rockledge Regional Medical Center (5.5 miles)
• Wuesthoff Health System (5.5 miles)