Hands with Heart Home Companion Care Services

Pros

• Assisting Hands is praised for compassionate, patient, and empathetic in-home care.
• Julie, the Human Resources Director, is described as friendly, transparent, and helpful in sharing service standards.
• The office team is commended for arranging flexible caregiver schedules and professional communication.
• The agency cultivates a team-oriented culture that makes both staff and families feel at home.
• Caregivers are characterized as warm, caring, and attentive, providing peace of mind for distant families.
• Rosemarie receives high praise for night-shift care, with the intake nurse Stacey noted as helpful.
• Families report great service with kind treatment for their loved ones.
• The agency provides comprehensive in-home care, including light housekeeping, meals, and companionship, during recovery or dementia.
• Anna and other case managers, along with office staff, are consistently responsive and supportive.

Cons

• They ended up with their dad in a nursing home before they could utilize the services.
• It took some convincing for the mother to accept having someone come into the home to help with meals, laundry, or personal care.

Review

Assisting Hands is portrayed through a chorus of heartfelt testimonials that paint a picture of a home care agency built on genuine compassion, steady reliability, and a strong sense of community. From the very first contact, many reviewers point to a welcoming atmosphere led by Julie, the Human Resources Director, whose transparency about service standards and her warm, empathetic approach set a reassuring tone. The opening of doors with a friendly gesture and a clear explanation of what the agency offers seems to have left a lasting impression, underscoring a culture where accessibility and clear communication are as important as the care itself. The office team, with Julie at the helm and other colleagues who manage staff and schedules, is repeatedly described as friendly, communicative, and profoundly professional, laying a foundation for trust and ongoing collaboration.

A recurring theme across the reviews is flexibility and attentiveness to families' needs. Several caregivers and clients emphasize how Assisting Hands works with flexible schedules to align with the experience and availability of the caregivers, ensuring that adults in need can be supported according to their routines. One caregiver, Debora Benavides, writes about the privilege of serving adults who entrust their well-being into capable hands, often while the person they care for naps or rests. Debora highlights the sense of teamwork: the agency doesn't operate as a collection of individual caregivers but as a coordinated group, where everyone - from the front desk to the care staff - works in harmony to offer comprehensive support to both patients and their families.

The sense of belonging within the Assisting Hands family shines through in multiple accounts. Debora's words - "Assisting hands we serve and work as a team" and her pride in feeling at home within the organization - capture the emotional resonance that many clients and caregivers experience. The motto "Treat People With Kindness" and the commitment to "Run the extra mile" are not mere slogans but lived values reflected in every interaction, from arranging care to comforting families who are navigating challenging times. The sentiment of being part of a supportive, caring network is echoed across stories of specific caregivers, case managers, and office staff who all contribute to a positive, home-like atmosphere.

Personal stories highlight the profound impact of compassionate, consistent care on families spread across distances. One reviewer, a caregiver whose daughter lives out of state, describes finding Gaby to be a warm, attentive presence who brought peace to a mother who initially resisted help. The caregiver notes that the entire process - from scheduling to care management - was reassuring and helpful, reinforcing the idea that Assisting Hands provides not just hands-on care but a steady, human-centered approach to caregiving. The sense of relief that comes from knowing a loved one is in capable hands is a thread that runs through many of these narratives.

Several accounts center on the agency's ability to support families dealing with complex medical needs, hospice, and respite care. A number of reviewers speak to the competence and kindness of staff who supported a disabled husband in hospice, with a night-shift CNA earning particular praise for reliability and compassion. The intake nurse, Stacey, is singled out for warmth and assistance, underscoring a rigorous intake and coordination process that ensures families feel heard from the outset. This combination of clinical competence and empathetic communication is presented as a hallmark of the Assisting Hands experience.

Caregiver longevity and the stability of the team emerge as important drivers of trust and satisfaction. Reviewers note that many assistants have been with Assisting Hands for several years, which translates into continuity of care for clients and a smoother, more confident care process for families. Anna, identified as a case manager, and other office staff receive repeated commendations for responsiveness, problem-solving, and the way they address concerns quickly and thoughtfully. The sense that "there are people who know our story and who will work to make the best decisions for us" comes through in stories about transitions to long-term care, nursing homes, or hospice placement, all facilitated with the same hands-on care philosophy.

Support for families navigating difficult medical journeys is another central thread. One family describes using Assisting Hands for 18 months of care for a father with dementia after a fall, with the team providing light house cleaning, meal preparation, and companionship, giving the mother a well-deserved break. The experience is characterized as a partnership in care - caregivers who not only meet practical needs but also offer companionship and dignity during trying times. In hospice contexts, the caregivers' attentiveness and warmth are praised as making the experience feel like family care rather than institutional support, a sentiment echoed by relatives who feel their loved one is cherished and treated with respect and grace.

Beyond patient care, several testimonials celebrate the agency's role as a trusted community partner. Christina, owner of Make Space Now, LLC, praises Susan Houts, the community liaison at Assisting Hands Brevard, as a beacon of professionalism and compassion who consistently goes above and beyond to support seniors and caregiver resources. The reviews also spotlight Susan's ability to connect with the broader community through events and partnerships, including a Bunco event that brought residents together and reinforced the agency's commitment to listening to and fulfilling community needs. The appreciation for Susan's dedication, and for the broader team that collaborates with community organizations, reinforces the sense that Assisting Hands is deeply invested in improving senior care beyond individual households.

In sum, the collection of experiences paints a portrait of Assisting Hands as an agency that blends professional expertise with genuine care and a sincere sense of community. Clients and caregivers alike describe a responsive, friendly office culture led by Julie and a team of case managers and nurses who coordinate with kindness and efficiency. The care provided spans day-to-day activities, rehab support, nighttime supervision, hospice care, and compassionate respite for families facing intense emotional and logistical challenges. The overarching message is clear: when you entrust Assisting Hands Brevard with home care, you're joining a network that treats people with kindness, respects each family's unique situation, and consistently goes the extra mile to keep loved ones safe, comfortable, and dignified in the comfort of their own homes. If you're considering in-home support, these stories suggest a dependable partner ready to listen, adapt, and stand beside you every step of the way.

Physicians

• Greenspoon Orthopaedics (1.5 miles)
• Health First Medical Group (2.6 miles)
• Spyglass Medical Building (2.6 miles)
• V S Primo Health Care PA (2.6 miles)
• Eye Clinic & Laser Institute (2.6 miles)
• Nemours Cardiac Center Add to Favorites (2.6 miles)
• Brevard Skin and Cancer Center (2.7 miles)

Pharmacies

• Health First Family Pharmacy (1.5 miles)
• Dakus (2 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (5.1 miles)
• Walgreens (5.3 miles)
• Walgreens (6 miles)

Restaurants

• Chipotle Mexican Grill (1.8 miles)
• Walk-On's Sports Bistreaux - Viera Restaurant (1.8 miles)
• Chili's Grill & Bar (1.9 miles)
• Cracker Barrel (2 miles)
• Olive Tree Greek Grill (2 miles)
• Culver's (2 miles)
• Chick-Fil-A (2.2 miles)

Cafes

• Starbucks (1.9 miles)
• First Watch - Viera (2 miles)
• Metro Diner (2.9 miles)
• Starbucks (3.1 miles)
• Starbucks (4.8 miles)
• Panera Bread (5.8 miles)
• Starbucks (6.4 miles)

Theaters

• AMC Avenue 16 (2 miles)

Parks

• Viera Regional Community Center (2.2 miles)
• Lake Washington Park (5.4 miles)
• Wickham Park (7.2 miles)

Hospitals

• VA Outpatient Clinic (2.2 miles)
• Brevard Medical Group-Viera Office MD (2.7 miles)
• Deukmedjian Sun (6.3 miles)
• Wuesthoff Hospital Emergency Heliport (7.8 miles)
• Wuesthoff Medical Center-Rockledge (7.9 miles)
• Wuesthoff Health System (7.9 miles)
• Rockledge Regional Medical Center (7.9 miles)