Vital Aire

Pros

• The reviewer had the best experience with Advent Respiratory, praising Peter the liaison as wonderful, pleasant, helpful, and caring about the customer.
• The reviewer noted that Advent Respiratory called to update them every step of the way, including the driver who delivered the equipment.
• The reviewer stated they have only had great experiences there, with everyone they've worked with being kind and helpful.
• The reviewer thanked AdventHealth Respiratory & Equipment for their understanding and for resolving an issue.
• The reviewer described their experience as excellent.

Cons

• The reviewer described the company as horrible and called it the worst they've dealt with, noting a demand to return the CPAP after 90 days or pay the full amount.
• They reported that no invoice or balance statement could be provided, with three different amounts given over the phone.
• Customers said products arrived late and it was almost impossible to reach anyone.
• Billing was described as chaotic and opaque, with final payment threats and ongoing collection notices.
• There were allegations of deceptive charges, such as billing full amounts on Sundays when offices were closed.
• Some reviews complained about receiving incorrect or unwanted equipment charges for items not received or not used.
• Spanish-language support was reported as unavailable or very poor.

Review

Across a wide slate of patient experiences, Advent Respiratory and Advent Health Sleep/Respiratory elicit a spectrum of reactions - from outright relief and appreciation to deep frustration and bewilderment. Some customers praise specific individuals and note steady communication during the process, while many others describe a pattern of billing chaos, delays, misfitted equipment, and difficult access to help. Taken together, the accounts sketch a picture of a service that can be highly inconsistent: on one hand, personal touches and timely delivery in some cases; on the other, opaque invoices, questionable charges, and a slow, sometimes unresponsive billing and support operation in many others.

Several reviews center on the CPAP equipment experience, including setup, fitting, and timely delivery. A number of patients report that the equipment arrived late or was not the correct configuration for their needs. One reviewer laments that the machine set up was not correct and notes a broader problem of "getting somebody to answer" the phone. Others describe fittings at home that were limited or poorly matched, with multiple reviewers recounting the wrong masks or chin straps being sent and never receiving the missing pieces that were supposed to complete the order. Even when the company appears to respond, it is often after delays or a cascade of follow-up questions rather than a straightforward resolution. The upshot for many is repeated attempts to resolve something as basic as what headgear and mask were used during the sleep study, followed by frustration over inconsistent or incomplete fulfillment.

Billing and payments emerge as a major focal point of the dissatisfaction. Several reviewers describe invoices and balances that arrive inconsistently or are never clearly documented. One person reports being told over the phone that there are three different amounts owed, with the firm unable to provide a formal invoice or statement and even pursuing calculation with a calculator on the spot. The problem compounds when charges appear unexpectedly or recur under the banner of a "final payment," only to be followed by another, subsequent bill. In one sharp example from 2025, collectors begin sending notices for money supposedly owed long after the customer stopped receiving equipment or contact, with no reliable way to log into a patient portal to verify the account. Some have even learned that the company appears to pull payment information from Advent Health itself, then process charges at inconvenient times when offices are closed, which adds to the sense that the billing system operates with little transparency.

The experience of speaking with staff during billing inquiries is another recurring thread. Reviewers frequently describe unhelpful or inconsistent responses, and some recount that the only path to contact is a phone call with no straightforward way to obtain an up-to-date statement or balance. Language accessibility also surfaces in at least one account, where the reviewer notes that it is impossible to speak to someone in Spanish, signaling potential gaps in customer support for non-English speakers. The broader user experience is characterized by long hold times, difficulty connecting with a representative, and the sense that the billing department is disconnected from the real-time status of shipments and services.

Amid the negative stories, there are a few positive notes that highlight meaningful, customer-centered service. A reviewer describes an excellent experience with Advent Respiratory, praising a liaison named Peter for being pleasant, helpful, and genuinely concerned about the customer. Another account emphasizes ongoing, proactive communication from the company during deliveries, including advance notice from the driver about a shipment. A later update even credits the company with understanding and resolution in a particular situation. These instances show that when a staff member goes above and beyond, the experience can be markedly better - and they stand out against a backdrop of otherwise challenging interactions.

There are also specific, troubling anecdotes that illustrate misalignment between what was promised and what was delivered. One account notes a separate billing dispute involving a wrist and thumb orthosis provided by an emergency department, where the orthosis shown in online records did not resemble what the patient actually received, and a bill was issued despite the lack of alignment with the ER service provided. Another patient describes being billed for multiple items or charges that should not have been billed, only to be told that the company's model is to ship and bill for "each" item until the customer pushes back. These incidents reinforce a pattern of confusing, sometimes incorrect charges, and inconsistent follow-through on correcting errors.

In the end, the prevailing sentiment in these narratives is caution. A number of reviewers explicitly advise avoiding Advent Respiratory and Advent Health Sleep or Respiratory where possible, noting that the combination of delayed deliveries, incorrect equipment, opaque billing, and difficulty reaching a responsive support team creates more stress than relief - especially for patients who are already navigating medical needs. A few accounts express relief or satisfaction after resolution, but even those positive notes sit alongside the impression that the system is prone to recurring issues. Some customers who eventually found alternative suppliers report a more straightforward experience and fewer headaches than they endured with Advent.

Taken together, the collection of experiences paints a company that can deliver compassionate, individualized help in rare moments, but is frequently hampered by inconsistent service, opaque billing, and a difficult-to-navigate support structure. For patients and families navigating CPAP equipment, oxygen supplies, or sleep-related equipment, these reviews suggest a need for clearer invoicing, transparent billing practices, reliable appointment and delivery scheduling, and a more accessible, multilingual support framework. Where these elements align, service can be excellent; where they don't, frustrations quickly mount and drive patients to seek alternatives.

Pharmacies

• Winn-Dixie (0.2 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• Winn-Dixie (2.1 miles)
• Walgreens (2.6 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)

Restaurants

• Cubans On The Run (1.8 miles)
• 4 Rivers Smokehouse (1.9 miles)
• Miller's Ale House - Altamonte Springs (2.6 miles)
• Twin Peaks (3.3 miles)
• McDonald's (3.3 miles)
• Chick-Fil-A (3.4 miles)
• Toojay's Gourmet Deli (3.7 miles)

Physicians

• Longwood Family Health (2.4 miles)
• Ear Nose Throat Surgical Associates (2.4 miles)
• Florida Eye Clinic (2.7 miles)
• Altamonte Family Practice (2.8 miles)
• Cabrera, Alicia Neurology of Central Florida (3 miles)
• Orlando Heart Specialists (3.2 miles)
• Filutowski Cataract & Lasik Institute (3.3 miles)

Transportation

• Altamonte Springs SunRail Station (2.4 miles)

Hospitals

• Florida Hospital Altamonte (2.4 miles)
• Adventist Health System (5.2 miles)
• Florida Hospital Lake Mary ER (5.9 miles)
• Winter Park Memorial Hospital (7.2 miles)

Theaters

• AMC Altamonte Mall 18 (2.7 miles)
• Regal Winter Park Village & RPX (6.7 miles)
• Regal Wekiva Riverwalk (7.1 miles)

Parks

• Cranes Roost Park (2.7 miles)
• Sunland Park (5.4 miles)
• Wekiwa Springs State Park (6.5 miles)
• Sylvan Lake Park (7.4 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.9 miles)
• Starbucks (5.5 miles)
• Starbucks (5.5 miles)
• The Glass Knife (7.1 miles)

Places of Worship

• Orlando Filipino Seventh-Day Adventist Church (6 miles)