Vital Aire in Longwood, FL

Pros

• They have had the best experience with Advent Respiratory.
• Peter the liaison has been wonderful to talk to, being pleasant, very helpful, and caring.
• The staff are friendly, knowledgeable, and helpful.
• They have been quick to send supplies and consistently professional.
• The receptionist is tremendously knowledgeable about CPAP and how insurance and physicians work.
• Patrick was incredibly thorough, knowledgeable, and kind.
• They received outstanding service from Patrick in the office.
• They have had great experiences here for several years, with staff who are kind and proactive.
• They have been praised for updating customers every step of the way, including the delivery driver.

Cons

• The company is horrible.
• They were told after 90 days to return the CPAP or pay the full amount.
• They could not invoice or send a statement, leaving the balance due unclear.
• The phone agent seemed to be calculating costs on a calculator, and the balance due was never explained.
• Products are not received in time, and it’s almost impossible to get anyone to answer.
• This is the worst company they’ve ever dealt with.
• The company is the worst they’ve ever had to deal with.
• They charged the full amount to a card on a Sunday morning when offices are closed, after obtaining card info; they’re labeled as thieves.
• They are completely unhelpful.
• They’ve received three collection notices for money owed from last year with no equipment and no communications.
• The billing system and department are completely inept.
• The wait on the phone is long and customer service is terrible.
• They lied about coverage and then billed for charges that weren’t authorized.
• They charged $114 for a walker that could be bought for $37 elsewhere and refused to refund or adjust.

Review

Vital Aire in Longwood is best suited for families and seniors who rely on CPAP or oxygen equipment and prize hands-on, locally anchored support from a familiar team. When the office is accessible, staff such as the receptionist and respiratory therapists deliver practical, real-time help with fittings, mask adjustments, and device troubleshooting. The strongest practical advantage is the in-person edge: on-site knowledge, quicker problem solving, and a level of courtesy that survives the broader network’s fluctuations. For users who value human contact and a local touch, this is where the service can actually move from adequate to dependable in day-to-day care.

Those who should consider alternatives are households for whom billing clarity and administrative reliability are non-negotiable. The reviews repeatedly spotlight billing chaos: unexplained balances, shifting payment amounts, aggressive or delayed collections, and invoices that never seem to align with what was promised. Phone access is inconsistent, hold times are long, and shipments or replacements can arrive late or with the wrong items. When finances and logistics become ongoing headaches, the appeal of in-person support fades. In short, if seamless billing and predictable delivery matter most, look at other DME providers with a steadier administrative backbone.

Pros and cons are easy to line up side by side, and the math matters in real life. The local staff can be highly competent, guiding mask selections, troubleshooting equipment, and coordinating with patients and families in a supportive, face-to-face way. That hands-on care can keep essential equipment functional and patients more confident about their therapy. Yet these strengths do not neutralize the core issues: recurring billing errors, opaque balances, and a customer-service system that can leave families waiting on hold or chasing correspondence. The practical effect is a bifurcated experience, excellent in the office, frustrating in the billing loop, which undermines overall confidence in the provider.

Operational rhythm often shows up most clearly in delivery timelines and post-sale follow-up. There are occasions when urgent needs are met promptly and staff members go the extra mile to ensure the equipment is correct and working. But more frequently, families report weeks-long delays for supplies, repeated order misfires, and inconsistent communication about status. The contradiction is stark: when a patient is seen in person, care feels solid; when a sale or refill travels through the phone tree, the process can spiral into confusion and anxiety. For seniors with demanding schedules or those living on a fixed budget, this pattern translates into real risk of gaps in therapy and unnecessary stress.

To mitigate frustration, approach the relationship with a concrete plan. Request a single named contact for billing and require written confirmations for every order. Insist on an up-to-date invoice before any payment, and keep meticulous records of all receipts and correspondence. Leverage the local office for fittings, mask changes, and equipment checks rather than relying on mailed substitutions. If problems arise, escalate promptly to a supervisor and document every promise and deadline. Establish regular check-ins around insurance changes or benefit renewals. These steps do not guarantee perfection, but they substantially reduce surprises and keep the essential equipment functioning with fewer interruptions.

Bottom line: Vital Aire Longwood offers practical value to patients who prioritize in-person care and hands-on device management, provided persistence is acceptable and one is ready to contend with billing volatility. For families seeking a friction-free experience with transparent charges and reliable shipping, exploring alternatives is prudent. The decision hinges on balancing the real-time, human-driven support that office staff can deliver against the persistent risk of billing errors and supply delays that shadow the experience. If dependable administrative processes and predictable costs matter as much as clinician-led service, a provider with a steadier track record should be preferred; if the priority is strong local support and hands-on troubleshooting, Vital Aire Longwood can work, but with eyes open to the administrative realities.

Pharmacies

• Winn-Dixie (0.2 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• Winn-Dixie (2.1 miles)
• Walgreens (2.6 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)

Restaurants

• Cubans On The Run (1.8 miles)
• 4 Rivers Smokehouse (1.9 miles)
• Miller's Ale House - Altamonte Springs (2.6 miles)
• Twin Peaks (3.3 miles)
• McDonald's (3.3 miles)
• Chick-Fil-A (3.4 miles)
• Toojay's Gourmet Deli (3.7 miles)

Physicians

• Longwood Family Health (2.4 miles)
• Ear Nose Throat Surgical Associates (2.4 miles)
• Florida Eye Clinic (2.7 miles)
• Altamonte Family Practice (2.8 miles)
• Cabrera, Alicia Neurology of Central Florida (3 miles)
• Orlando Heart Specialists (3.2 miles)
• Filutowski Cataract & Lasik Institute (3.3 miles)

Transportation

• Altamonte Springs SunRail Station (2.4 miles)

Hospitals

• Florida Hospital Altamonte (2.4 miles)
• Adventist Health System (5.2 miles)
• Florida Hospital Lake Mary ER (5.9 miles)
• Winter Park Memorial Hospital (7.2 miles)

Theaters

• AMC Altamonte Mall 18 (2.7 miles)
• Regal Winter Park Village & RPX (6.7 miles)
• Regal Wekiva Riverwalk (7.1 miles)

Parks

• Cranes Roost Park (2.7 miles)
• Sunland Park (5.4 miles)
• Wekiwa Springs State Park (6.5 miles)
• Sylvan Lake Park (7.4 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.9 miles)
• Starbucks (5.5 miles)
• Starbucks (5.5 miles)
• The Glass Knife (7.1 miles)

Places of Worship

• Orlando Filipino Seventh-Day Adventist Church (6 miles)