Ivy-Steven Home Assisted Living

Pros

• The staff are great and make residents feel welcome from day one.
• Caregivers are empathetic and responsive.
• The facility's staff show kindness to residents, leaving families grateful.
• They make residents feel safe, cared for, and loved.
• Residents are treated with dignity and compassion.
• The facility is clean, with a wide range of daily activities, three meals a day, and a happy atmosphere.
• There are ample activities for residents to choose from, and many enjoy time outdoors on the porches.
• Kiki and Liz are blessings to families and are helpful in guiding them toward a future home.
• The team keeps residents happy and ensures their needs are met.
• Residents integrate into a robust social life and look forward to visits.
• The environment is warm, friendly, and supportive, and staff truly care about residents.
• The building is recently renovated, bright, clean, and beautifully maintained.
• The facility is highly recommended for its great staff and caring community.
• Families can sleep easy knowing loved ones are in good hands.
• The staff encourage participation and provide meaningful activities and outings.

Cons

• They warn not to place a loved one there if they have dementia or Alzheimer's.
• They allege the facility started messing with the mother's medications without the family's knowledge.
• They claim the facility Baker Acted the mother and sent her to a psychiatric facility after an incident.
• They report staff continued to call daily complaining that the mother was not compliant with the rules.
• They say the staff are spectacular sales people, but not compassionate.
• They state that seven weeks later the mother was out of the facility, implying the placement was problematic.

Review

Lehigh Acres Assisted Living is described by many families as a welcoming, well-maintained community where residents quickly feel at home. Across multiple reviews, the consensus is that the staff put warmth and care at the forefront - from that very first day when mom or dad arrives, to the everyday interactions that follow. One reviewer even notes that the facility does not accept Medicaid, despite being listed on the AHCA list, but adds that the care and atmosphere remain consistently positive and reassuring for families navigating difficult decisions.

The heart of the praise centers on the people who work there. Families repeatedly highlight the staff as empathetic, responsive, and genuinely invested in residents' well-being. Names that come up with frequent gratitude include Kiki and Liz, who are described as blessings to families, always willing to help and ready with answers to questions. Other staff, including Amanda the Activity Director and Lou the receptionist, receive warm mentions for their professionalism and welcoming attitudes. In one account, the Executive Director (referred to as ED) is singled out for the compassionate care shown during a difficult time, underscoring a culture of communication and attentiveness.

Caregivers are consistently portrayed as treating residents with dignity and respect. Several reviews emphasize that the staff not only attend to basic needs but also nurture a robust sense of social belonging. A 96-year-old mother integrates quickly into a lively resident community, and her daughters feel confident she is well cared for. The sentiment extends to everyday moments: residents who are not actively participating in activities still have plenty of options, and the campus environment is described as cheerful and safe, with a focus on maintaining independence where possible.

The facility's environment and routines are another common thread in these impressions. Reviewers describe Lehigh Acres as clean, bright, and beautifully maintained, with renovations that enhance the sense of comfort and homeliness. Daily activities and exercise options are highlighted as evidence of an engaging atmosphere, complemented by three meals a day and ample outdoor porches where residents can relax and soak in fresh air. The small-facility feel is repeatedly praised as a strength, helping residents avoid feeling lost in a larger system, and many families note the peace of mind that comes from knowing their loved ones are in a nurturing setting.

Beyond the routine care, the community also shines through special interactions and community involvement. A weekly meet-and-greet with a visiting dog named Romeo became a much-anticipated event, with residents and staff alike looking forward to these visits and even inviting the dog and owner to participate in room visits for those who could not attend. A separate Goodwill project from Westminster Community brought flowers and goodwill into the building, described as a heartwarming collaboration that lifted spirits and reinforced the sense that Lehigh Acres is more than a care facility - it's a connected, caring community. There are also ongoing reminders of the facility's welcoming culture through resident-friendly touches like pet visits and organized, varied activities.

Of course, not every note is uniformly glowing. One review raises a serious concern about care decisions and medication management, describing a sequence in which medications were altered without the family's knowledge, leading to a period where the mother appeared zoned out. The reviewer recounts a subsequent hospitalization at a psychiatric facility after an incident and characterizes the staff's approach as more sales-oriented than compassionate. This account serves as a cautionary counterbalance to the overwhelmingly positive feedback, underscoring the importance of close, ongoing oversight and clear communication when dementia or other complex needs are involved. It's a reminder that, in any senior living setting, experiences can vary and due diligence is essential.

Taken together, the testimonials depict Lehigh Acres Assisted Living as a place many families come to rely on for kindness, attentiveness, and a home-like environment. Residents often speak of feeling safe, valued, and supported by caregivers who go the extra mile - whether in daily care, meaningful conversation, or inclusive activities. Families express gratitude for the dedicated staff, the sense of community, and the thoughtful touches that help loved ones thrive. While one review raises legitimate concerns that warrant attention, the prevailing portrait is of a facility where compassionate care, clean surroundings, and a vibrant social life come together to create a comforting home for older adults.

This part of Lehigh Acres, Florida, offers a variety of amenities and services that may appeal to seniors looking for a convenient and comfortable living environment. Within close proximity, there are several pharmacies, physicians' offices, and hospitals providing easy access to medical care. Additionally, there are numerous restaurants and cafes for dining options, as well as parks for outdoor recreation. The Southwest Florida International Airport is nearby for those who enjoy traveling or have visitors coming from out of town. Places of worship are also easily accessible for spiritual fulfillment. Overall, this area provides a range of resources to support the health and well-being of seniors considering it as a potential location for senior living.

Pharmacies

• Winn-Dixie (2 miles)
• Walgreens (3.4 miles)
• Medicine Shoppe (3.5 miles)
• CVS Pharmacy (3.6 miles)
• Acres Pharmacy (3.8 miles)
• Walmart Pharmacy (4.2 miles)
• CVS Pharmacy (9.5 miles)

Physicians

• Radiology Regional Center (3.2 miles)
• Physicians'primary Care of SW Fl Pl (3.3 miles)
• Cataract & Refractive Institute of Florida (3.4 miles)
• Bulen Jerry Do (3.5 miles)
• Pediatric Centers of Lee County (3.7 miles)
• Radiology Services At Lehigh Reginal Medical (3.7 miles)
• Keys Cardiology (3.8 miles)

Restaurants

• Country Style Ice Cream (3.5 miles)
• Arby's (3.6 miles)
• McDonald's (3.6 miles)
• Culver's (4.2 miles)
• Perkins Restaurant and Bakery (4.4 miles)
• Popeyes Louisiana Kitchen (4.5 miles)
• Taco Bell (4.5 miles)

Cafes

• Havana Bakery (9.8 miles)
• Starbucks (12.3 miles)
• First Watch - Colonial (13.2 miles)
• Bridge Street Coffee & Tea Company (13.7 miles)

Parks

• Barkingham Dog Park (9.9 miles)
• Buckingham Park (9.9 miles)
• RSW Aircraft Observation Area (12.4 miles)
• Caloosa Dog Park (13.1 miles)
• Bob Mason Waterfront Park (13.6 miles)

Transportation

• Concourse B (11.9 miles)
• Main Terminal (12 miles)
• Southwest Florida International Airport (RSW) (12 miles)
• Security Checkpoint (12 miles)
• Delta Air Lines (12 miles)
• American Airlines Ticket Counter RSW (12 miles)
• Avis Rent A Car (12.1 miles)

Places of Worship

• St Matthew Missionary Baptist Church (12.6 miles)
• Healing Waters Family Life Center (12.6 miles)
• Greater Harvest Ame Church Labelle (12.6 miles)
• Iglesia Cristiana Restauracion (13.3 miles)
• Southern Baptist Convention (13.6 miles)

Hospitals

• LPG Orthopedics - The Sanctuary (12.9 miles)