Level Up Assisted Living
SaveDecor
Living Room
Trees
Landscaping
Kitchen
Seating Area
Bathroom
225 Sunnyside Drive, Leesburg, FL 34748
For more information about senior living options: (844) 490-3973
Tish and her care team provide exceptional care. Greg, the administrator, is consistently attentive to residents' needs and Denise is always available. The cooks prepare meals from recipes rather than from a box. Tish and the clinical staff excel at communicating with families. Penny delivers top-notch activities and engaging programs. The facility is impeccably clean with top-notch amenities and gorgeous, well-kept grounds. The staff are amazing and caring, treating residents like family. Vista Lake offers a bright floorplan, spacious rooms, and flexible dining options, making it feel like a home away from home.
A reviewer claimed there was a total lack of supervision and that residents' privacy was invaded. A reviewer reported that a memory care room smelled of urine and that the resident alleged abuse. A reviewer observed missing gifts and art supplies, with staff blaming other patients for taking them. A reviewer warned the front door was often left unlocked due to too few staff. A reviewer criticized the food as "stupid ridiculous" and noted that some days the cook didn't show up. A reviewer alleged the administration did not know about a resident's death for days and that money was owed with payments pending, indicating poor communication and staffing concerns.Vista Lake presents itself in the stories of families and residents as a place with a clear duality: many praise the heart of the team, the warmth of interactions, and the appealing facilities, while others recount troubling experiences that raise serious questions about care, supervision, and communication. Across the testimonials, the community is described as a memory care and assisted living setting with attentive leadership, a strong food program, and a busy activity calendar, yet it is also a place where concerns about odor, privacy, theft, and consistency of care have been voiced by multiple individuals.
A large portion of the feedback centers on staff dedication and positive day-to-day interactions. Tish, identified as the Director of Nursing, along with her clinical team, is repeatedly highlighted for exceptional care, with reviewers noting that communication with families is frequent and clear. Greg, the administrator, is described as consistently attentive to residents' and families' needs, and Denise (often cited as being available to respond) earns praise for accessibility. The front-line caregivers, CNAs, and maintenance staff are frequently mentioned in glowing terms, underscoring a sense that many residents are treated with kindness and individualized attention. The kitchen staff also receives commendation for preparing meals from real recipes rather than pre-packaged options, and Penny is singled out for her engaging activities program. Several families emphasize the importance of strong administrator leadership, with Coral (the administrator in some reviews) receiving consistent credit for effective communication and compassionate oversight. The overall impression from these accounts is that Vista Lake can feel like a welcoming, well-run community when the staff are at their best, with residents and families feeling heard and supported.
In addition to the personal warmth and well-run moments, reviewers frequently emphasize the facility's physical attributes and amenities as a positive draw. Descriptions highlight attractive grounds, spacious rooms, and a bright, home-like floor plan designed to feel less institutional. There is a noted emphasis on flexibility around meals, with a dining room experience described as pleasant and the option to order from backup daily menu items if the planned dish isn't appealing. The on-site medical presence and the convenience of having a hospital within walking distance are cited as practical benefits. Reviewers who work in the senior care space also speak positively about Vista Lake, noting the staff's professional demeanor, the quality of activities, and the overall sense that the residence fosters a sense of community and engagement for residents.
However, the narrative is not without stark, troubling counterpoints. One reviewer recounts a visit that led to a strongly negative impression: witnessing stacked used adult diapers in a bathroom and a pervasive urine odor, combined with the unsettling experience of personal items - such as coloring books and colored pencils - going missing the next day after being brought for the resident's relaxation. The reviewer describes a perceived lack of supervision, mentions that a resident's privacy was violated, and associates the experience with the death of the reviewer's mother while under care there. This account uses strong language to urge other families not to entrust their loved ones to the community, highlighting fears about safety and respect in memory care.
Additional negative commentary centers on concerns about neglect and financial and operational instability. One reviewer uses a blunt "Neglect" label and asserts problems such as unpaid bills and the practice of hiring a staffing company without proper assurances, followed by difficulty in obtaining information about outstanding balances. In this narrative, a mother spent 10 months in memory care and later died, with ongoing complaints about communication and accountability. The reviewer's frustration is underscored by assertions that gifts were missing and staff blamed other patients, pointing to a broader atmosphere of disorganization and a lack of supervision.
Further reports describe a pattern of unprofessional and uncaring behavior, with specific allegations that the front door was often left unlocked due to insufficient staffing. The quality of food is criticized by some, described as "stupid ridiculous" by at least one reviewer, and there are mentions that cooks sometimes fail to show up. There is also mention that long-term changes promised by new management did not materialize, and that key staff members - such as Coral and Doug - had left, contributing to a sense that improvements were inconsistent or incomplete. The sentiment conveyed is that while certain days are calmer and well-run, overall reliability and trust in the operation were compromised in the eyes of these reviewers.
Despite the downsides raised by some, others share a more positive, hopeful view, especially in the context of changing ownership and ongoing renovations. A number of residents and family members recount strong, affectionate connections with staff who treat residents like family and celebrate a sense of belonging within the community. The praise for maintenance and housekeeping staff, as well as the recognition of administrators who are responsive and engaged, points to a facility capable of delivering meaningful, compassionate care when the leadership and staff are aligned with residents' needs. The testimonials collectively suggest Vista Lake is a place of contrasts, with moments of genuine care and community spirit interwoven with episodes that have raised concerns about supervision, communication, and consistency of care.
For families considering Vista Lake, these reviews emphasize the importance of a careful, on-site evaluation. The community appears to offer several strengths - caring staff, robust activities, strong administrative communication, a pleasant physical setting, and convenient access to medical services and nearby hospital facilities. At the same time, prospective residents and their loved ones should be attentive to signs of potential risk, such as odor or hygiene issues, privacy concerns, and the stability of staffing and leadership. Given the split experiences described, it would be prudent to visit multiple times, speak with current residents and families, inquire about recent staffing patterns and ownership changes, and request candid updates on how the facility handles memory care needs, safety protocols, and financial matters. The overarching message is clear: Vista Lake can be a wonderful place when the care team is cohesive and engaged, but there are serious concerns voiced by others that deserve direct attention and thorough verification.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Level Up Assisted Living in Leesburg, FL is a welcoming and fully furnished community that provides convenient and comfortable living for seniors. Our amenities are designed to enhance the quality of life for our residents, including a spacious dining room where delicious meals are served daily.
Our community features beautiful gardens and outdoor spaces, allowing residents to enjoy the fresh air and take leisurely strolls. Housekeeping services are provided to ensure that our residents' living spaces remain clean and tidy at all times. Additionally, we offer move-in coordination assistance to make the transition into our community as smooth as possible.
For convenience and connectivity, we provide telephone and Wi-Fi/high-speed internet services to keep residents connected with their loved ones and the wider world.
At Level Up Assisted Living, our care services prioritize the well-being of our residents. We offer assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated team also coordinates with health care providers to ensure that residents receive appropriate medical attention when needed. We specialize in diabetes diets and accommodate special dietary restrictions.
Our professional caregivers oversee medication management, ensuring that residents receive their medications on time and in the correct dosage. Transportation arrangement services are available for medical appointments, allowing residents easy access to healthcare providers when necessary.
In terms of nearby attractions, Level Up Assisted Living boasts an ideal location surrounded by various amenities. There are cafes, parks, pharmacies, physicians' offices, restaurants, theaters, hospitals, and transportation options nearby for our residents' convenience.
Furthermore, we believe in fostering a vibrant social environment for our residents. Therefore, we organize scheduled daily activities catering to various interests and preferences.
At Level Up Assisted Living in Leesburg, FL – your comfort and well-being matter most to us. Join us today to experience exceptional care combined with an active lifestyle in a warm community setting.
Level Up Assisted Living is located at 225 Sunnyside Drive, Leesburg, FL 34748 in Lake County, Florida
Level Up Assisted Living on seniors.fyi includes 7 photos including images showing landscaping, bathroom, trees, outdoor, patio, bedroom, television, oven, and more.
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Decor
Living Room
Trees
Landscaping
Kitchen
Seating Area
Bathroom
