Avante Out Patient Therapy

Pros

• Elizabeth is an amazing manager and nurse; she is attentive, helpful, and warm-hearted.
• The staff are described as very good, sweet, and caring.
• Nurse Cynthia is praised for making the reviewer feel accepted and at home; she is kind and cheerful.
• The facility provided exceptional care for both of the reviewers' parents.
• Every single worker made a difference in the quality of care for the reviewers' parents.

Cons

• The facility is dirty, smelly, and unclean, with urine and feces throughout the building.
• The staff are unresponsive and neglectful, and call buttons often go unanswered.
• Families are left without timely updates about their loved ones' health.
• Rooms are poorly maintained, with little or no air conditioning and uncomfortable conditions.
• Patients are mistreated or left unattended, sometimes sleeping most of the day.
• The place should be closed down due to evident mistreatment and neglect.
• Some reviews allege abuse and rough handling by staff, with residents left to fend for themselves.
• The social workers and administration fail to respond to complaints or communicate with families.
• Do not place a loved one here; many reviewers advise against sending anyone to this facility.
• There are accusations of financial mismanagement (e.g., taking a relative's SS check and not returning it) and billing disputes.

Review

Across a wide range of personal accounts, Avante nursing facilities in Florida emerge in a dark light as places where families contend with persistent neglect, poor sanitation, and a staggering breakdown in communication. Repeatedly, reviewers describe a facility permeated by strong odors of urine and feces, with rooms that feel hot, stuffy, and inadequately ventilated. The most common thread is that the people entrusted with the care of loved ones are not readily available: social workers and on-duty nurses fail to return calls, leaving families to chase answers by repeatedly calling and leaving messages that go unanswered. In several cases, relatives report they had to intervene directly, sometimes traveling to the facility or arranging urgent transfers to remove a family member from what they describe as an unsafe environment.

Family members recount scenes of alarming neglect and neglectful handling of patients. One reviewer describes a father who could only speak to them once during nearly five days in the facility, and who reported being kept asleep for long stretches. Another account details a patient who was left dirty, with little-to-no air conditioning, and a general sense that the patient was not being cared for properly. The sense of helplessness is amplified by the perception that staff do not respond to call buttons, do not provide necessary care in a timely fashion, and fail to communicate critical information about health status and treatment. The fear and distress jump from anecdote to anecdote, with multiple families mentioning that their loved ones were left unattended, uncomfortable, or in discomfort with wounds, incontinence, or deteriorating conditions.

Heart-wrenching specifics sharpen the charge of mistreatment. Several accounts describe patients being left in soiled conditions and rooms that smell strongly of urine. Families report the building's interior as dirty and poorly maintained, with reports of bedsores, weight loss, and a general decline in health that caregivers appeared unable or unwilling to manage properly. A particularly stark narrative recounts a father's death after a stay that lasted about a month and a half; the family asserts that the facility did not know or explain the cause of death, and that the social worker seemed unaware of the death when contacted. Others recount suspect or outright abusive behavior, including staff bullying or intimidation of power-of-attorney representatives, and threats to involve state authorities to compel information or cooperation. The emotional toll for families is palpable: they feel powerless, unheard, and desperate to extract their loved ones from a place they view as unsafe.

Amid the overwhelmingly negative threads, a small number of voices offer contrasting experiences. One reviewer praises an individual supervisor, describing Elizabeth as an amazing manager and nurse who is attentive, warm, and a standout asset to the company. Another review, praising the facility's care, speaks to compassionate and flexible nursing staff and administrative teams that kept relatives informed even from long distances, noting that visits were welcomed after hours. Still other accounts of care emphasize a patient-centric approach that respected a loved one's preferences, indicating that some staff attempted to balance dignity and practicality in challenging situations. These positive notes appear to be the exceptions rather than the rule in the overwhelmingly negative chorus, but they complicate the overall impression by showing that experiences at the facility are not monolithic.

The reviews also illuminate a broader pattern of communication gaps and administrative turbulence. Several families describe frustrations with not receiving timely or complete information, difficulties obtaining documentation needed for transfers, and a sense that billing and insurance processes were opaque or mishandled. One sister details a troubling allegation that her brother's Social Security funds were taken and not returned, with little to no assistance in tracking belongings or resolving issues. Another account describes a chaotic discharge process and the misplacement of a resident's clothing and belongings, alongside delays in obtaining itemized billing statements. The cumulative effect is a climate of fear and mistrust, where the administrative side of care feels as fraught as the clinical side, and where families question the facility's financial transparency and accountability.

Taken together, the collection of reviews paints a troubling picture of a facility that many families feel should be subject to closer regulatory scrutiny or even closure. The most recurrent warnings urge prospective families to seek alternative placements, to visit in person, and to insist on clear, responsive communication and rigorous attention to cleanliness, safety, and patient comfort. While a few accounts acknowledge moments of good care and compassionate staff, the majority express deep concern for patient welfare and a sense that urgent reforms are needed to protect vulnerable residents. In these narratives, the stakes are existential: the health, dignity, and safety of elderly loved ones hang in the balance, and families feel compelled to warn others to avoid a facility they believe may endanger those they care about.

This part of Leesburg, Florida, offers a variety of amenities that cater to the needs and interests of seniors. With a selection of restaurants such as Sonic Drive-In, Ramshackle Cafe, and Takis Restaurant within close proximity, residents can enjoy convenient dining options. Additionally, there are several pharmacies nearby including Walgreens and Walmart Pharmacy for easy access to medication and healthcare products. Medical care is readily available with physicians' offices like Gastroenterology Nutri and hospitals like Leesburg Regional Medical Center located just a short distance away. For leisure activities, seniors can visit Venetian Gardens Swimming Pool or catch a movie at AMC Lake Square 12 theater. Overall, this area provides a mix of essential services, recreational opportunities, and places of worship for a comfortable and convenient senior living experience.

Restaurants

• Sonic Drive-In (0.2 miles)
• Ramshackle Cafe (0.3 miles)
• Takis Restaurant (0.5 miles)
• McDonald's (0.7 miles)
• Wolfy's (0.8 miles)
• Wendy's (0.9 miles)
• Maryland Fried Chicken (1.1 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walmart Pharmacy (1.1 miles)
• Burry's Pharmacy (1.4 miles)
• Walgreens (2.2 miles)
• Starx Pharmacy (2.3 miles)
• Adonai Pharmacy (2.4 miles)
• Walgreens (4.7 miles)

Physicians

• Gastroenterology Nutri (1 miles)
• TruEAR Hearing (1 miles)
• Stacia H Goldey MD (1.2 miles)
• Mid Florida Eye Center (1.2 miles)
• Florida Musculoskeletal Institute (1.3 miles)
• Advanced Urology Specialists (1.4 miles)
• Etheredge Chiropractic (1.4 miles)

Hospitals

• Lrmc Nursing Center (1.4 miles)
• Leesburg Rehabilitation Hospital (1.4 miles)
• Wound Care & Hyperbaric Center (2.1 miles)
• Leesburg Regional Medical Center (2.1 miles)
• UF Health Leesburg Hospital (2.1 miles)
• Jackson Hospital & Clinic (2.3 miles)

Parks

• Venetian Gardens Swimming Pool (2.1 miles)

Transportation

• U-Haul Moving & Storage (4.5 miles)

Theaters

• AMC Lake Square 12 (6.3 miles)

Cafes

• Starbucks (6.5 miles)
• The Flying Biscuit Caf (7.3 miles)

Places of Worship

• Southern Baptist Convention (7.1 miles)