Crystal Palms

Pros

• The staff at Palm Garden are amazing.
• Manager Ivelisse is attentive, professional, and friendly with residents.
• The administrator and maintenance staff provide excellent service.
• Ivelisse and Maintenance Manager Luis deliver prompt maintenance and effective problem resolution.
• The Palm Garden community is clean, well-maintained, and peaceful.
• The management team has been helpful for many years.
• Ivelisse and Luis are praised for great customer service and support.
• Palm Garden is a great place to call home.
• The property is consistently nice, calm, and clean.

Cons

• A reviewer stated that contacting the property about an apartment was impossible for months, with no one responding and the leasing office often dark and locked.
• Another reviewer said the leasing office could never be reached, with staff refusing to assist and giving poor customer service.
• A reviewer reported trying to contact the leasing office for three days and receiving no answer.
• A reviewer claimed the upstairs neighbors were so loud that their noise could be heard through the walls.
• The same reviewer described the front-office staff as rude and unprofessional, and maintenance as ineffective, with a water leak and language barriers preventing resolution.
• They alleged the apartments were not built correctly and worms crawled under the door, and that relocation to another unit would not be allowed.

Review

Palm Garden Apartments comes across in the collected impressions as a community that many residents believe to be safe, quiet, and well cared for. The grounds, including green spaces, are described as well maintained, and the overall environment is portrayed as peaceful - an attractive backdrop for families and individuals alike. Across several reviews, residents repeatedly highlight the sense of security and the careful upkeep of both the property and its outdoor areas, framing it as a place where daily living feels calm and orderly.

A cornerstone of the positive sentiment is the attention residents say they receive from the management team, especially from a manager named Ivelisse. Numerous residents describe her as attentive, friendly, and consistently professional, noting that she is approachable and welcoming when they visit the office. One reviewer mentions that their mother has been at the property since 2008 and regards Ivelisse as the best manager the office has ever had, praising her for always being professional, welcoming, and quick to respond to residents' needs. The sense that Ivelisse makes office visits pleasant - often with a smile and a helpful attitude - is echoed by others who feel she plays a central role in the community's positive atmosphere.

The maintenance side of the operation also earns high marks. A maintenance manager named Luis is frequently cited for his responsiveness and effectiveness, with residents saying he and his team address incidents promptly and resolve problems quickly. This experience of prompt maintenance work, coupled with the daily care of the property, contributes to the overall impression of Palm Garden as a well-run place to live. When issues arise, residents feel confident that the maintenance staff will take action, reinforcing the sense of reliability and stability within the community.

Several reviews celebrate long-term satisfaction and consistency in management. One resident notes nearly a decade of residence, emphasizing the ongoing helpfulness of the management team and specifically naming Ivelisse Adames as the best manager the office has ever had. The repeated praise for Ivelisse and Luis reinforces a theme: that a reliable, personable, and capable management team can significantly shape a resident's experience, turning a complex into a place that people choose to stay in for years.

Beyond the core management and maintenance compliments, other passages emphasize a generally positive day-to-day living experience. The staff at Palm Garden is described as amazing, with statements like the property being "always nice, calm and clean" and the overall living environment being very quiet. Some reviewers explicitly say they do not live there but still recognize the quality of care shown by Ivelisse in the office, underscoring her impact beyond immediate tenants. A few residents also remark on the welcoming atmosphere and the sense that the management team makes an extra effort to ensure residents feel cared for, which contributes to a strong overall affinity for the community.

Yet, the picture is not without its conflicts and frustrations. A significant portion of the feedback centers on difficulties contacting the property and navigating the leasing process. Multiple people report attempts to join the online waitlist, call at various times, and even show up for tours only to find no one available or the leasing office shut or unresponsive. One reviewer describes the leasing office as being "pitch black & locked" during a scheduled tour, and another notes that even during posted business hours the office is closed, making the prospect of renting there feel impossible. This tension highlights a gap between the positive day-to-day experiences once someone is a resident and the initial steps needed to secure housing at Palm Garden.

There are also strong negative voices within the reviews, including a particularly harsh account that contrasts sharply with the otherwise glowing praise. This reviewer claims persistent, severe communication failures with the leasing office over several days, along with complaints about maintenance responsiveness, structural issues such as water leaks, and even the prevalence of worms. The language in this account is notably abrasive and accusatory toward staff, alleging unprofessional behavior and a lack of willingness to address serious problems, including a refusal to relocate a tenant when necessary. While this single perspective is extreme in tone and claims, it competes with the other more favorable narratives to present a complex, real-world picture of a property that can feel like two different places depending on who you ask and when.

Taken together, the reviews sketch a multifaceted portrait of Palm Garden Apartments. For many residents, the community represents a safe, peaceful, and well-maintained place to live, with a standout management team led by Ivelisse and a responsive maintenance crew headed by Luis. The property's cleanliness, green spaces, and quiet environment contribute to a sense of comfort and belonging that encourages long-term residence. However, there are clear cases of frustration and dissatisfaction, particularly around accessibility to the leasing office, the responsiveness of management before a lease is signed, and certain maintenance or structural concerns raised by some tenants. This mix of strong positive experiences with notable negative outliers suggests a community that is deeply valued by many residents while also revealing opportunities for improvement in outreach, tenant onboarding, and the handling of serious facility issues. Overall, Palm Garden appears to be a place that many people are glad to call home, even as a subset describe significant gaps that prospective renters should consider and managers should address.

This area of Lake Worth, Florida offers a variety of amenities and services that may be appealing to seniors looking for a convenient and vibrant community. With several cafes, pharmacies, restaurants, places of worship, physicians, hospitals, transportation options, parks, and theaters within close proximity, residents have easy access to necessary resources for daily living and entertainment. Additionally, the presence of healthcare facilities like JFK Medical Center and South Florida Gastroenterology ensures quality medical care is readily available. The nearby parks provide opportunities for outdoor recreation and relaxation, while the theaters offer cultural enrichment. Overall, this part of Lake Worth appears to be a well-rounded and accommodating location for senior living.

Cafes

• Starbucks (0.6 miles)
• Starbucks (3.8 miles)
• Common Grounds WPB (4.5 miles)
• Starbucks (4.8 miles)
• Subculture Coffee (6.4 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Winn-Dixie (1.9 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.7 miles)

Restaurants

• Lake Worth Playhouse (0.8 miles)
• Harry's Banana Farm (1.4 miles)
• Benny's On The Beach (1.9 miles)
• Enzo's Cafe And Bakery (2.2 miles)
• McDonald's (2.4 miles)
• Havana Restaurant (2.4 miles)
• Palm Springs Pizza (2.5 miles)

Places of Worship

• First Congregational Church of Lake Worth (1.1 miles)

Physicians

• Midtown Imaging (1.4 miles)
• Lighthouse For the Blind of the Palm Beaches (1.9 miles)
• South Florida Gastroenterology (2 miles)
• JFK Medical Center (2.2 miles)
• Medical Specialists of the Palm Beaches (2.3 miles)
• Florida Allergy & Asthma Assoc (2.4 miles)
• Pbc Dermatology (2.7 miles)

Hospitals

• Jfk Transport (2.1 miles)
• Jfk Cath Lab (2.2 miles)

Transportation

• Atlantic Aviation (4.4 miles)
• Boynton Beach Tri-rail Station (4.7 miles)
• Delta Sky Club (4.7 miles)
• Concourse C (4.8 miles)
• Meeter / Greeter Waiting Area (4.8 miles)
• Baggage Claim (4.8 miles)
• Avis Rent A Car (4.9 miles)

Parks

• Ezel H. Community Park (5.2 miles)
• Howard Park (5.6 miles)
• Ocean Front Park (6.4 miles)

Theaters

• Cinemark (6.1 miles)
• AMC CityPlace 20 (6.1 miles)