Good Samaritan Village At Kissimmee

Pros

• The apartment was cleaned thoroughly after the mother's passing, showcasing the family's dedication and effort.
• The family took proactive steps to handle their mother's affairs, demonstrating their commitment to her well-being.
• Despite challenges, they maintained a sense of accountability by monitoring the situation with the apartment.
• There is an awareness of the need for better planning in the future, reflecting a desire for improvement.
• The facility's situation prompted a strong response from the family, highlighting their passion for advocating for what is right.

Cons

• The facility demonstrated a complete lack of compassion and support for elderly residents, particularly those in need of assistance like the 96-year-old wheelchair-bound woman.
• The staff failed to provide any helpful advice or guidance in finding suitable care options, showing negligence in their responsibilities.
• The organization prioritized financial gain over the well-being of residents, reflecting a disregard for Christian values and empathy.
• They charged rent to a deceased individual's account instead of returning funds appropriately, showcasing poor customer service and accountability.
• Overall, the facility's attitude towards residents and their families appears to be one of laziness and indifference, prioritizing profits over genuine care.

Review

The experiences detailed in the reviews highlight significant concerns regarding the management and ethical practices of a facility that has drawn criticism for its handling of residents and their families. The overarching theme from dissatisfied individuals is a profound sense of frustration stemming from unprofessional behavior, lack of compassion, and administrative incompetence.

A family member recently faced a challenging situation involving the passing of their mother, who had lived in a particular apartment for ten years. After her death, they undertook the arduous task of cleaning out her apartment at substantial expense. Despite their efforts to communicate with management about vacating the premises—two weeks prior to returning the keys—they were met with unexpected charges on their mother's account for rent that they felt was unjustified. Instead of addressing the issue by reversing the charge to her account or showing any leniency considering the circumstances, management opted to refund the money to an estate that did not exist since they had not planned for one. This rigid approach displayed a concerning lack of empathy, particularly given that this was a difficult time for the grieving family.

Adding to their dismay was the indifference exhibited by facility staff when approached for assistance. Rather than offering help or guidance during such a sensitive period, management responded dismissively. Their feedback suggested an environment where monetary gain took precedence over compassionate care—a stark contradiction to expected Christian values purportedly held by Lutheran organizations. The implication is clear: instead of fostering supportive relationships with residents and their families, this facility seemed focused solely on financial transactions.

The second review echoes similar sentiments regarding inadequate support from staff members tasked with caring for vulnerable individuals. A 96-year-old woman, wheelchair-bound and reliant on Medicaid and Medicare along with supplementary insurance, was reportedly treated as though she mattered little to those supposed to advocate on her behalf. Family members expressed outrage over how staff failed to facilitate necessary arrangements that could have benefitted both the elderly resident and the facility itself financially through effective reimbursement avenues provided by her insurance coverage.

This apparent neglect raises pressing questions about employee training and accountability within such facilities. When caretakers do not engage proactively in identifying potential solutions or advocating for resources available through government programs like Medicaid and Medicare, it reflects poorly on organizational priorities—one heavily skewed towards profit rather than service quality or resident welfare.

Moreover, stigmatizing vulnerable populations such as seniors can lead not only to harmful outcomes but also entrenches systemic issues within elder care environments. Families may feel compelled to navigate these complex systems alone without appropriate guidance or support from professionals who should be equipped to assist them. This increased burden contributes further stress during already challenging times.

In conclusion, these reviews serve as cautionary tales about seeking assistance from facilities that fail in delivering essential support services effectively while prioritizing financial gain over genuine care and compassion for residents—especially those most vulnerable among us. Prospective clients should weigh these experiences seriously when considering where to seek help for themselves or loved ones needing specialized care; otherwise, they might confront similar frustrations instead of receiving much-needed compassion in dire circumstances.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (4.2 miles)
• Ritemed Pharmacy (4.5 miles)
• Walgreens (5.6 miles)

Transportation

• SunRail Poinciana Station (2.6 miles)
• Tupperware Sunrail Station (6.4 miles)
• Pop Century Bus Stop (8.7 miles)
• Disney Springs Bus Stop (8.7 miles)

Restaurants

• Florida Bakery (3 miles)
• McDonald's (4.4 miles)
• Jonae's Island Twist (4.9 miles)
• McDonald's (5.3 miles)
• Chick-Fil-A (5.7 miles)
• Culver's (5.9 miles)
• Cracker Barrel (6 miles)

Physicians

• DaVita Kissimmee Dialysis (3 miles)
• Orlando Pediatrics (3.1 miles)
• Osceola Regional Medical Center (3.2 miles)
• Osceola Neurohealth Surgical Associates (3.2 miles)
• Advanced Diagnostic Group (3.5 miles)
• Florida Department of Health, Osceola County Health Department, Kissimmee Health Center (5.3 miles)
• Hunter's Creek Medical Associates (6 miles)

Cafes

• Starbucks (5.8 miles)
• Panera Bread (6.5 miles)
• Starbucks (7.2 miles)
• Starbucks (7.2 miles)
• Starbucks (7.3 miles)
• Starbucks (7.7 miles)
• Starbucks (7.8 miles)

Theaters

• Regal The Loop & RPX (6 miles)
• AMC DINE-IN Disney Springs 24 (8.9 miles)

Parks

• North Village Park (6.9 miles)
• Celebration Lakeside Park (7 miles)
• Spring Park (7.5 miles)
• Llamas (8.3 miles)
• St Cloud Parks & Recreation (8.3 miles)

Places of Worship

• Corpus Christi Catholic Church (7.4 miles)
• St Thomas Aquinas Catholic Church (8 miles)