Brightstar of Broward & Ocala

Pros

• The caregivers were very kind and considerate and did a wonderful job.
• The office staff answered every call immediately and took care of questions.
• BrightStar of Kissimmee was wonderful to work with and helped tremendously.
• Jamie and Katie were wonderful to work with, patient, and flexible on scheduling.
• They arranged 24-hour care in less than a day when the situation changed, enabling the family member to stay at home.
• BrightStar Care provides amazing customer service and handles concerns promptly.
• The staff are professional, knowledgeable, and compassionate.
• They match caregivers carefully to fit the family member's needs and monitor care closely.
• Clients have praised BrightStar for outstanding, attentive, and peaceful care.

Cons

• The company is full of incompetent people.
• It lies about sending invoices in the mail and about who is available to speak to customers.
• It doubles charges customers without their knowledge.
• Caregivers abandon shifts, resulting in poor continuity of care.
• The facility does not offer home health aid, which causes confusion when found in searches.

Review

BrightStar Care of Kissimmee draws a wide range of experiences from families and individuals who have relied on their services in home health and personal care. Across the board, many clients describe staff as compassionate, attentive, and genuinely concerned with their loved ones' well-being. The most consistent praise centers on the immediacy and ease with which care could be arranged during crises or after hospital discharge, and on the genuine kindness and professionalism of many caregivers who form a strong connection with patients and their families.

Several reviews highlight how quickly BrightStar can mobilize help. One family recounted calling around noon and having a caregiver in the home that night, with ongoing nightly support as long as it was needed. The same families praise the ongoing presence of caregivers who are described as kind and considerate, and they emphasize frequent, proactive communication from the office. Instances cited include caregivers who were "wonderful to work with" and a staff that "checks in often and takes concerns seriously," offering prompt solutions and steady reassurance during challenging times.

The supporters frequently single out specific staff members who went above and beyond. Jamie and Katie are repeatedly thanked for their role in arranging 24-hour care in less than a day when circumstances changed rapidly, enabling a loved one to remain at home in his final days. Other names crop up as reliable points of contact and trusted caregivers, such as Kristi, Bea, Tanisha, Shirley, Natalia, Judith, Rob, Amanda, and Yanick, all of whom are praised for their warmth, patience, and steadiness. Families appreciate the consistent, respectful treatment their loved ones receive, and they express heartfelt thanks for having a team that feels like "family" during difficult times.

But the experience is not uniformly smooth. A recurring theme among some reviews is concern about continuity of care and staffing stability. Several comments argue that without bringing one's own nurse, clients may face a rotating staff rather than a stable, predictable caregiver schedule. The frustration is summed up in worries that shifts can be abandoned or that weekend coverage isn't guaranteed, which many families see as a fundamental challenge of home care that BrightStar must navigate. The language used conveys real anxiety about the idea that staffing boils down to "you either have nurses that work weekends or you don't," with the implication that management may see staffing as a set of excuses rather than a fixed commitment to continuity.

In addition to staffing concerns, a subset of reviews addresses billing and administrative reliability. One reviewer describes the experience as "full of incompetent people," alleging false invoices, miscommunication about who is available to speak, and even double charging without knowledge. While this view is not universal among the testimonials, it stands out as a cautionary note about the importance of transparent billing and consistent coordination with office staff. A reviewer who had a negative experience mentions that management eventually resolved the issue, but the sentiment remains that billing and invoicing required close attention and follow-up.

Despite the administrative and staffing caveats, many people recount positive, transformative experiences with BrightStar Care. Families describe the staff as "knowledgeable, compassionate and very helpful," with a professional and efficient approach to scheduling and caregiving. The care team is praised for matching caregivers carefully with the patient's needs, resulting in a sense of security and peace of mind for the family. Several reviewers state that BrightStar Care offers competitive pricing and a robust level of service, with caregivers who are described as "phenomenal" and a comfort to rely on day in and day out.

Personal stories emphasize the emotional impact of reliable home care. For families facing a crisis or navigating end-of-life care at home, BrightStar is remembered for providing warmth, steady support, and practical help that allows family members to breathe and focus on what matters most. Comments speak to the relief of having a trusted crew in place, the reassurance of consistent daily check-ins, and the quiet, ongoing presence of caregivers who treat patients with respect and dignity. In some cases, distant family members express gratitude for the remote reassurance provided by staff who coordinate closely with them despite geographical distance.

Overall, the collection of reviews illustrates a service that can be a lifeline in critical moments of care, with many families recounting highly positive experiences, strong personal relationships with caregivers, and decisive, compassionate action from the BrightStar Kissimmee team. The most compelling messages celebrate the immediacy of response, the kindness and professionalism of numerous caregivers, and the sense that BrightStar can help families endure difficult transitions with dignity and support. At the same time, several readers urge transparency and consistency around staffing and billing, highlighting areas where improvements could help future clients feel even more secure and confident in BrightStar's services. The stories collectively reveal BrightStar Care of Kissimmee as a resource that many families value deeply, especially when the goal is to keep loved ones comfortable at home with a team they can trust.

This part of Kissimmee, Florida, offers a variety of amenities and services that cater to individuals seeking a convenient and comfortable lifestyle. With multiple popular dining options nearby, such as Florida Bakery, Jonae's Island Twist, and Chick-Fil-A, residents can enjoy delicious meals without traveling far from home. Additionally, there are several pharmacies in close proximity for easy access to medications and healthcare supplies. For medical needs, the area is serviced by reputable physicians and healthcare facilities like Orlando Pediatrics and Osceola Regional Medical Center. Seniors can also find leisurely activities at nearby parks like North Village Park and Celebration Lakeside Park, or catch a movie at Regal The Loop & RPX theater. Transportation options within reach include the Tupperware Sunrail Station and Disney Springs Bus Stop. Overall, this part of Kissimmee presents a well-rounded community for seniors to thrive in their retirement years.

Restaurants

• Florida Bakery (0.2 miles)
• McDonald's (2.3 miles)
• Jonae's Island Twist (2.5 miles)
• Chick-Fil-A (2.7 miles)
• Culver's (3.1 miles)
• McDonald's (3.8 miles)
• Miller's Ale House - Osceola/535 (3.8 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• Walgreens (2.5 miles)
• Ritemed Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.2 miles)

Physicians

• DaVita Kissimmee Dialysis (1.3 miles)
• Orlando Pediatrics (1.6 miles)
• Osceola Neurohealth Surgical Associates (1.7 miles)
• Osceola Regional Medical Center (1.7 miles)
• Advanced Diagnostic Group (2 miles)
• Hunter's Creek Medical Associates (3 miles)
• The Women's Center (3.4 miles)

Cafes

• Starbucks (2.8 miles)
• Panera Bread (4 miles)
• Starbucks (4.2 miles)
• Starbucks (4.7 miles)
• Starbucks (5.8 miles)
• Starbucks (6.4 miles)
• Starbucks (6.7 miles)

Theaters

• Regal The Loop & RPX (2.9 miles)
• AMC DINE-IN Disney Springs 24 (6.7 miles)

Transportation

• Tupperware Sunrail Station (3.8 miles)
• SunRail Poinciana Station (4.4 miles)
• Disney Springs Bus Stop (6.5 miles)
• Pop Century Bus Stop (7.1 miles)

Parks

• North Village Park (5.5 miles)
• Celebration Lakeside Park (6.2 miles)
• Meadow Creek Park (7 miles)
• Spring Park (7 miles)

Places of Worship

• Corpus Christi Catholic Church (6.7 miles)