Loretta's Community Residential Home

Pros

• Taylor Villas offers pleasant neighbors, beautiful surroundings, and an abundance of blue birds.
• The community provides activities, transportation to local grocery stores, a multi-purpose community room, and a small workout area.
• The villas feature washer and dryer hookups and are well maintained.
• Lucy Moring in management is highlighted as exceptional and consistently helpful.
• The property sits on 50 acres and includes a fitness center, a doctor's office, and concierge assistance services.
• A 20-seat Taylor Bus runs weekly to take residents to the grocery store.
• The atmosphere is described as very cozy.

Cons

• A staff member was extremely rude to her and talked to her very disrespectfully.
• The staff member blamed the mother's visitors for breaking the blinds, which were already faulty.
• The mother's treatment was completely unacceptable.
• There were no bird feeders, plants, or decorations to personalize the apartments.
• The activity center closed and the card/party room is now used by groundskeepers, making everything feel institutional.
• The director's ban on personalizing the apartments has made them feel institutional, with some calling her a warden.
• The facility mismanaged Medicaid paperwork and used bait-and-switch tactics about costs.
• The mother was severely neglected in the nursing home.

Review

Taylor is a sprawling, multi-facility residential community that combines villas, assisted living, memory care, and rehabilitation in a distinctly campus-like setting. The overall vibe from many residents is that the surroundings are beautiful and tranquil, with nature visible in abundance - blue birds are a frequent and welcome sight - and a sense of neighborliness that makes the place feel homey. On the grounds, there are tall trees, well-kept common spaces, and a range of amenities designed to keep residents active and connected. People bring up the 50-acre property with its fitness center and a doctor's office as a major selling point, along with transportation options that help residents stay engaged with the wider Taylor area. The community rooms and activity areas are highlighted as inviting spaces where residents can gather for events, parties, cards, or casual socializing, and the availability of a small workout room and a bus with roughly 20 seats that runs to the grocery store once a week adds practical appeal for everyday living.

The villas at Taylor Residences are frequently praised for their practicality and comfort. They offer washer and dryer hookups and the option for residents to choose top or bottom units, which many find convenient and appealing. The villas are described as well maintained and appealing, with residents noting the quiet, residential feel and the pleasant atmosphere created by considerate neighbors. The other side of the campus - which includes income-based apartments - also comes through in reviews as relatively nice, indicating a generally high standard of upkeep across the property. For many residents, the combination of furnished common spaces, accessible transportation, and the ability to participate in a range of group activities makes Taylor a favorable place to call home.

Among the standout staff, one name repeatedly emerges in praise: Lucy Moring. Reviewers consistently describe her as exceptional - someone who remains helpful and upbeat, wearing a smile no matter what kind of day she's having. Residents appreciate her responsiveness and the way she personally contributes to a positive experience on the management side. In a community that spans multiple buildings and levels of care, having a management contact who is seen as genuinely supportive can be a differentiator, and Lucy's presence is singled out as a bright spot by several residents and families.

Yet, there is a substantive ache in the feedback as well. A persistent theme is the sense that the apartments and villas operate somewhat in silos, with limited cross-participation in activities between the two groups. Several reviews note that the tenants in the income-based apartment units are not invited to attend activities on the villa side, which creates a feeling of separation among neighbors who are technically living in the same larger Taylor community. The desire for more unity and inclusive programming - where all residents, regardless of housing tier, feel equally welcome to participate in events and use common amenities - is clearly expressed as an opportunity for improvement.

Care experiences, particularly around rehabilitation and medical support, have been more mixed. One caregiver recounts a mom currently in rehabilitation at Taylor Homes who experienced rude and disrespectful treatment from a staff member, with a suggestion that staff blamed visitors for damage to blinds that they claimed had predated the transfer. This account paints a picture of frustration and unmet expectations in the caregiving environment, and it serves as a cautionary note for families choosing this facility. The broader message attached to these stories is that the quality of direct care and the tone staff adopt toward residents and their families can significantly affect overall confidence in the facility.

The campus has also undergone noticeable changes that some residents feel diminish its warmth. A long-standing sense of personalization - the little touches that made apartments feel like homes, such as bird feeders, plants, small stands for flowers, and window-sill greenery - has waned. The activity center, once a hub of social life, has ceased to function in the same way, and rooms that previously hosted card games or parties are described as being appropriated by groundskeeping or otherwise repurposed, giving the impression of a more institutional environment. A strong sentiment runs through these comments: the director's leadership style and a broader shift away from personal touches have left some residents feeling less at home and more like they're living in a managed facility rather than a community.

There are vivid accounts of administrative and financial friction as well. One review details a complicated experience trying to place a family member in the facility when Medicaid considerations came into play. The account notes a spin-up of costs and administrative hurdles, including the need for a Medicaid consultant, substantial out-of-pocket expenses, and a perception of paperwork being lost or mismanaged, followed by shifting blame when problems arose. This narrative highlights the friction that can surround elder-care decisions for families navigating Medicaid requirements and the institution's bureaucratic processes, and it underscores the importance of clear communication and reliable paperwork handling in these settings.

Against this mosaic of praise and concern, there are also personal testimony from residents who have stayed for many years and describe Taylor as a well-kept, attractive place to live. One long-term resident living in Taylor Apartments notes a well-maintained campus with a memory care building, "The Manor," and a well-run setup for residents in the villas - complete with rental arrangements for electric and other utilities, as well as in-house activities and a weekly shopping shuttle. The campus is viewed as a high-quality living environment overall, with upgraded units and careful maintenance cited as consistent strengths. Even amid criticism, this perspective emphasizes the overall quality of the physical space, the range of services, and the sheer scale of the community's offerings as compelling reasons to consider Taylor as a home.

Finally, there are deeply negative notes about care at the nursing home component of the Taylor network. A recurring, sobering thread in the reviews is the report of severe neglect at the nursing facility. Mom's experience is described as extremely troubling, with claims of neglect requiring intervention from the nursing director. This harsh feedback stands in stark contrast to the more favorable interior living spaces and other amenities across Taylor. Taken together, these disparate impressions suggest a complex reality: a campus that can deliver warmth, community, and practical conveniences for many residents, while simultaneously facing serious concerns in the care and treatment of individuals in its nursing and rehabilitation segments. The overall picture is therefore one of a mixed reputation - strong on aesthetics, amenities, and neighborliness, yet fragile in its care quality and administrative processes in certain units.

This area of Jacksonville, Florida, offers a variety of amenities and services that cater to senior living needs. With multiple pharmacies such as Walgreens and CVS nearby, accessing medication and healthcare supplies is convenient. There are also several hospitals in close proximity including UF Health Jacksonville and Ascension St Vincent's Riverside for medical care. Additionally, the presence of churches like Allen Chapel Ame Church and West Jacksonville Baptist Church provides ample opportunities for spiritual growth and community engagement. The abundance of restaurants offering diverse cuisines like BurgerFi and Kaika Teppanyaki Asian Fusion ensures seniors have plenty of options for dining out. Moreover, the availability of physicians such as Jax Vision Care and Nemours Children's Clinic nearby ensures easy access to healthcare professionals. Lastly, the presence of parks like Riverfront Park and Adams Park offers green spaces for leisurely strolls or picnics in the outdoors.

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (2.4 miles)
• Walgreens (3 miles)
• Walgreens (3.3 miles)
• Winn-Dixie (3.8 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.7 miles)

Places of Worship

• Allen Chapel Ame Church (1.3 miles)
• Riverside United Church of Christ (2.3 miles)
• West Jacksonville Baptist Church (4.3 miles)
• Church of Jesus Christ of Latter Day Saints (7 miles)

Hospitals

• UF Health of Jacksonville (1.3 miles)
• UF Health Jacksonville Towers (1.4 miles)
• Childrens Medical Services (1.4 miles)
• Ascension St Vincent's Riverside (2.6 miles)
• Baptist Primary Care (6.1 miles)
• Brooks Rehabilitation Hospital (6.3 miles)

Restaurants

• BurgerFi (1.7 miles)
• Nacho Taco (1.9 miles)
• Strings Sports Brewery (1.9 miles)
• Fred Cotten's Landmark BBQ (1.9 miles)
• Uptown Kitchen & Bar (1.9 miles)
• Bellwether (2 miles)
• Kaika Teppanyaki Asian Fusion (2 miles)

Physicians

• Jax Vision Care (1.9 miles)
• Carithers Pediatric Group (2.1 miles)
• Hortencia Espino, MD (2.2 miles)
• Jacksonville Pediatrics (2.3 miles)
• Florida Retina Institute (2.4 miles)
• Southeast Orthopedic Specialists (2.5 miles)
• Nemours Children's Clinic (2.5 miles)

Cafes

• European Street Cafe (2.4 miles)
• European Street Cafe (3 miles)
• Southern Grounds (3.4 miles)
• Casbah Cafe (3.5 miles)
• Starbucks (4.5 miles)
• Starbucks (4.8 miles)
• Panera Bread (4.8 miles)

Parks

• Riverfront Park (3.1 miles)
• Adams Park (3.3 miles)
• Cortez Park (5.1 miles)