Concierge Care in Jacksonville, FL

Pros

• Concierge Care is trusted for high-quality care and rapid staffing to support patients post-discharge.
• Anette is a reliable liaison who is readily available to meet with patients and ensures great outcomes, making the process seamless.
• Rachel Ray Haynie is responsive, attentive, and genuinely listens to the individual needs of residents.
• The Concierge Care team is consistently available to assist with arranging services, coordinating care, and supporting community events.
• Jessica Swindal provides helpful guidance and demonstrates kindness during care planning.
• Concierge Care brings compassion and guidance that give families peace of mind during difficult decisions.
• The caregivers are kind, patient, and highly capable, making a meaningful difference in residents' lives.
• Beatriz, Shanta, and Maryann are highly skilled, professional, and incredibly compassionate.
• The service is excellent, with polite caregivers who provide outstanding care.
• Concierge Care is a wonderful home health/private duty company with phenomenal caregivers and caring staff.

Cons

• They described Concierge Care as the worst company, saying they always get the dates wrong and never call to confirm.
• They noted their mom didn't like how one of the caregivers was driving.
• They found it hard to pull the caregivers away from their cell phones, making engagement difficult.

Review

Concierge Care in Jacksonville is best suited for families that want highly responsive, private-duty home health support to supplement independence or to navigate post-acute recovery without moving into a facility. This provider thrives when rapid staffing, ongoing coordination, and a steady stream of personable caregivers are valued as core to the care plan. It is especially strong for families coordinating care after surgery or rehab, and for independent living residents who need occasional escorts, companionship, or help with daily tasks. Those seeking a fixed, on-site facility environment with constant oversight may be better served by an assisted living community or a traditional skilled nursing setting, where care is delivered within a built-in campus with round-the-clock on-site staff.

The positives consistently center on responsiveness, reliability, and a people-first approach. Hospital partners praise Concierge Care for fast post-discharge staffing and seamless transitions, with a named liaison who keeps families and care teams aligned. In practice, families report that the office is readily available, and that the coordinator's attentiveness helps tailor services to evolving needs. The on-call capability is repeatedly cited as a key strength - care can be arranged for evenings or overnight, and caregivers are deployed with a sense of urgency when schedules change. This level of responsiveness minimizes disruption during difficult moments and provides tangible peace of mind when critical decisions must be made quickly.

A clear throughline in the feedback is the quality of caregivers and the care team's ability to form meaningful connections. Reviews highlight competent nurses, skilled aides, and therapists who keep patients engaged and safe at home. The best experiences often center on the caregiver/client fit, with several families noting special bonds that improve daily living and overall well-being. The company's team members - named individuals repeatedly - are described as compassionate, dependable, and capable of managing complex needs. The care ecosystem extends beyond basic tasks, offering emotional support and social engagement that help preserve dignity and quality of life for aging loved ones.

Despite the strengths, there are notable caveats. A few families report scheduling missteps, including occasional incorrect dates or missed confirmations, which can create frustration during already stressful periods. There are also mentions of driving concerns and occasional distractions noted by some clients, underscoring that in-home care relies heavily on the behavior of remote staff and transportation partners. While these issues appear infrequent relative to the overall praise, they underline the importance of clear communication, explicit scheduling procedures, and careful caregiver assignment to avoid practical lapses.

Those pros still largely tilt the balance in favor of Concierge Care when measured against these drawbacks. The breadth of expertise - from CNAs and home health aides to licensed nurses and therapists - gives families a single point of access for a range of needs, with the flexibility to scale up or down as conditions change. The ability to coordinate with hospitals, rehab centers, and independent living communities means smoother transitions and integrated care plans. Positive testimonials consistently emphasize relief from worry, the perception that "someone is on it," and the sense that care teams treat elderly loved ones with genuine kindness and respect.

For families weighing options, the verdict is decisive: this is a strong choice for those who want fast, compassionate, and adaptable in-home support that can flex around evolving health and daily living demands. It is less well suited for those who need a guaranteed 24/7 on-site presence within a single facility, or for cases where scheduling confidence must be absolute and not prone to human error. Prospective clients should insist on a clear scheduling protocol, request a dedicated liaison, and confirm caregiver matching processes. With careful planning, Concierge Care delivers reliable leverage for maintaining independence while navigating illness, recuperation, and aging with less friction than many traditional routes.

This part of Jacksonville, Florida offers a variety of dining options including well-known chains like Chipotle Mexican Grill and Chick-Fil-A, as well as local favorites like Tunis Seafood Wings And Subs. There are also several pharmacies in the area for easy access to medication and health supplies. In terms of healthcare, there are reputable physicians and hospitals nearby providing comprehensive medical services. For leisure activities, residents can visit parks such as Riverfront Park and entertainment venues like Cinemark Tinseltown and XD. The presence of places of worship like Holy Family Catholic School adds to the community's sense of unity and spiritual support. Overall, this area provides convenient amenities and services that cater to the needs of seniors looking for a comfortable living environment in Jacksonville.

Restaurants

• Chipotle Mexican Grill (0.4 miles)
• Applebee's (1.6 miles)
• Chick-Fil-A (1.6 miles)
• Dave & Buster's (2.2 miles)
• McDonald's (2.3 miles)
• Tunis Seafood Wings And Subs Emerson St (2.3 miles)
• Wicked Barley Brewing Company (2.7 miles)

Pharmacies

• Walgreens (0.4 miles)
• Winn-Dixie (1.3 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Winn-Dixie (3.1 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Starbucks (1.7 miles)
• The Local - San J (2.1 miles)
• Southern Grounds (3.8 miles)
• Starbucks (4 miles)
• European Street Cafe (4.2 miles)
• The Coffee Grinder (4.8 miles)
• Metro Diner (4.9 miles)

Physicians

• VA Outpatient Clinic - Southpoint (2 miles)
• Family Allergy & Asthma Consultants (2.1 miles)
• Borland-Groover Clinic (2.2 miles)
• North Florida OB/GYN-Paul Rebenack, MD (2.3 miles)
• Wolchok Eye Associates, PA (2.4 miles)
• Hamoui Omar Dr First Coast Cardiovascular Institute Jacksonville (2.5 miles)
• Cancer Specialists Of North Florida (2.5 miles)

Hospitals

• Brooks Rehabilitation Hospital (2.6 miles)
• Baptist Primary Care (2.9 miles)
• Ascension St Vincent's Riverside (5.4 miles)

Parks

• Riverfront Park (4 miles)
• Cortez Park (5.1 miles)
• Adams Park (5.6 miles)
• Losco Park (5.7 miles)

Theaters

• Cinemark Tinseltown and XD (4.1 miles)

Places of Worship

• Holy Family Catholic School (4.8 miles)