2221 N University Dr # C, Pembroke Pines, FL 33024
For more information about senior living options: (844) 490-3973
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The caregiver from Star Multi Care is very friendly and always punctual, providing excellent support for the father's light housekeeping and meal needs. The service received from Star Multi Care has been highly recommended by a satisfied family member for its reliability and quality of care. A client expressed appreciation for the timely assistance provided by the caregiver, who helps their brother with daily bathing and dressing. Family members found great help in Star Multi Care Services, noting that the caregiver's support has been instrumental in maintaining their brother's independence.
The aide sent by Star Multi Care stole the elderly man's car on the first day and did not have a valid license, raising concerns about the agency's employee vetting process. A representative from Star Multi Care implied that the elderly man was confused when he reported the theft, undermining his credibility. The aides caring for a husband with Alzheimer's were poorly trained and inattentive, often neglecting their responsibilities. After using four different aides from Star Multi Care, the family felt that none were useful in providing adequate care for their loved one. Disturbing photos highlighted the aids' lack of attention to duty, as they could not be complained to due to the husband's condition. A caregiver from Star Multi Care is frequently found playing on their phone or sleeping rather than attending to clients in need of assistance. The care received by a husband from Star Multi Care was insufficient compared to what was promised through VA support hours.Star Multi Care has garnered a diverse range of feedback regarding their caregiving services, highlighting both positive experiences as well as profoundly troubling incidents that raise serious questions about the agency’s vetting processes and staff training. The reviews reveal a multifaceted picture of care, complicating the decision for families seeking reliable assistance for their elderly loved ones.
One of the most alarming accounts comes from the family of a 94-year-old man whose aide stole his car on the very first day of service. The aide not only swiped the car key but was later arrested while driving the stolen vehicle, revealing that he did not possess a valid driver’s license. This stark violation of trust emphasizes concerns regarding Star Multi Care’s employee vetting procedures. It seems particularly egregious given that the family had specifically communicated during intake that any caregiver would need to drive the elderly gentleman to various appointments. Compounding this incident was an unsettling reaction from a representative of Star Multi Care who, when contacted by police about the theft, suggested that the elder was confused and mislocated his vehicle. Such responses undermine confidence in an agency meant to provide secure and trustworthy support to vulnerable individuals.
In another troubling narrative, a spouse expressed deep dissatisfaction with Star Multi Care's services for her husband diagnosed with Alzheimer's disease. She noted that after her husband was moved to a memory care unit due to his declining condition, aides from Star Multi Care exhibited poor training and lackluster engagement with residents. Instances were reported where aides neglected their duties—while patients like her husband wandered or sat alone in their rooms, aides were found idly sitting in lobbies playing on their phones or even sleeping during work hours. Despite receiving 14 hours of care funded through VA benefits, she described receiving practically none of it due to unfulfilled commitments by multiple aides who had cared for her husband over time.
Disturbingly, this reviewer received distressing photographs capturing instances of negligence among these caregivers. The absence of complaints from her husband due to his inability to voice concerns heightened her frustration; it appeared as though some caregivers relished in having "free time" rather than fulfilling their responsibilities toward those they were hired to assist. This has led to an emotional turmoil for both her and her spouse at what should be a critical juncture in obtaining compassionate care.
Contrastingly, there are also several positive reviews praising specific caregivers affiliated with Star Multi Care who have provided invaluable assistance and timely services. One reviewer highlighted how much help their father is receiving from his caregiver—who is noted as friendly and punctual—through light housekeeping tasks and meal preparation. This individual feels reassured enough by their experience to recommend Star Multi Care Services broadly, suggesting that despite some glaring issues within certain staff members or cases, others are meeting expectations effectively.
Similarly, another account illustrated satisfaction with a caregiver supporting an individual with daily activities such as bathing and dressing. The reviewer expressed appreciation for the caregiver's punctuality and professionalism while noting how such assistance enables greater independence for their brother during challenging times.
These mixed reviews present a complex landscape for families considering home healthcare options through Star Multi Care Services; while some caregivers excel in providing personalized attention and reliable service, troubling incidents involving theft and inadequate training cannot be dismissed lightly. For families yearning for peace of mind regarding aged individuals under care—whether facing cognitive decline or requiring basic support—the disparity between these experiences suggests significant inconsistencies within agency policies related to hiring practices and staff oversight may need urgent reevaluation. Ultimately, prospective clients should weigh these narratives carefully against one another before committing fully to Star Multi Care or any similar service provider servicing our most vulnerable populations.
Star Multi Care Home Health Services is located in the vibrant city of Pembroke Pines, FL. Our assisted living community offers a warm and welcoming environment for seniors looking to live independently while receiving personalized care and support.
Surrounded by convenient amenities, our residents have the luxury of enjoying three cafes nearby where they can socialize with friends or family over a cup of coffee or a delicious meal. Additionally, there are plenty of parks in the vicinity, providing beautiful outdoor spaces for leisurely walks, picnics, or simply enjoying nature's tranquility.
Healthcare is easily accessible with 18 pharmacies located nearby, ensuring that residents can conveniently access their medications and healthcare needs. There are also two physicians nearby to address any medical concerns or provide routine check-ups.
Residents at Star Multi Care Home Health Services can indulge in a variety of dining options as there are 17 restaurants in close proximity. From casual eateries to fine dining establishments, there is something to suit every palate.
Transportation is made hassle-free with a convenient transportation service available nearby. This allows residents to easily navigate the city and attend appointments or explore Pembroke Pines at their leisure.
For those seeking spiritual solace or connection, two places of worship are within reach, allowing residents to maintain their faith practices and engage in religious activities if desired.
Entertainment options include one theater nearby where residents can enjoy movies, live performances, or cultural events. This provides an opportunity for our residents to engage in enriching experiences without having to travel far from home.
Furthermore, the well-being and safety of our residents are paramount. Three hospitals are conveniently located near our community, ensuring immediate medical attention in case of emergencies or urgent medical needs.
At Star Multi Care Home Health Services in Pembroke Pines, we strive to provide a comfortable living environment that promotes independence while offering the necessary support and resources for our residents' well-being and enjoyment of life.
Star Multi Care Home Health Services - Pembroke Pines is located at 2221 N University Dr # C, Pembroke Pines, FL 33024 in Broward County, Florida
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