Polk Street Manor Inc

Pros

• The staff and the director Mr. Dowdell were simply amazing and very involved with their residents.
• Mr. Dowdell is totally hands on with his residents, and they seem to love him right back.
• They have made countless improvements and continue to upgrade rooms.
• The staff is considered the most important aspect since they are the ones caring for residents.
• The staff is nice.
• The manager is very attentive and available at any time.
• The staff is attentive and friendly.
• Residents are well cared for and have gotten better.
• The place is described as great.
• The place seems nice, with friendly staff, and residents look happy.

Cons

• The online photos of Midtown Manor are deceptive; the facility does not look like that in person.
• Residents were evicted suddenly, and the facility allegedly operated without proper licensing for mentally ill clients, while bed bugs plagued the building.
• A loved one was neglected to the point of needing ER care, with bed bugs and a nasty infection documented.
• The reviewer would not recommend the facility, saying it is harmful to loved ones.
• The place is dirty, with a bathroom floor having blood and rooms in disarray, and staff appear not to care.
• The food is extremely poor and portions are insufficient, leading to malnutrition.
• Staff are abusive or unprofessional, often yelling at residents, with management described as uncaring.
• Bed bug infestation is widespread across the building, with residents bitten and treatment ineffective.
• The facility has faced abuse findings and is described as needing shutdown; there are calls to shut down Majestic Care USA facilities.
• Residents report being illegally dumped into hospitals and guardianship abuses, with belongings lost or mishandled.

Review

Midtown Manor comes across in these accounts as a place of striking contrasts - some residents and family members sing its praises for attentive staff and a hands-on director, while others paint a much darker picture of neglect, health and safety concerns, and questionable management decisions. Several reviewers credit the facility with warmth and real engagement from leadership, even as other voices shout loud warnings about conditions that allegedly threaten the very well-being of those who live there.

A recurring thread of positivity centers on the leadership and daily care. Multiple descriptions celebrate the director, Mr. Dowdell, as a person who is deeply involved with residents and accessible to families. One reviewer emphasized that Dowdell is "totally hands on with his residents," and that the staff are "involved and caring." In these retellings, the staff are consistently described as friendly and attentive, with families feeling that their loved ones are receiving meaningful, personal attention. A few accounts go so far as to say that the facility has made numerous improvements and continues to upgrade rooms, underscoring that cosmetic updates are not the only priority - staffing quality and day-to-day care are what really matter to those with loved ones there. In some cases, families have felt reassured enough to call Midtown Manor a great place, and a difficult but worthwhile decision to place a parent in their care.

The contrast becomes sharper when perceptions of the building's appearance and public portrayal come into play. Several reviewers note that the on-site reality can differ substantially from what is displayed online. One person explicitly called the internet pictures "deceiving," suggesting that what families see in photos does not reflect the true condition or atmosphere of the facility. This sentiment sits alongside other remarks that acknowledge the building is old and somewhat small, which compounds the sense that first impressions may mislead prospective visitors. Yet for others, even with an aging exterior, the day-to-day kindness of staff and the director's involvement make the experience more bearable or even positive.

Interwoven with the praise are deeply troubling episodes that fuel strong caution. A number of reviewers allege serious problems around safety, cleanliness, and medical care. One account describes a patient who was evicted abruptly, with claims that the facility was not licensed at the time for clients with mental illness and was plagued by bed bugs. Other comments recount the presence of bed bugs for extended periods, bites on residents, and a sense that these issues were either ignored or inadequately addressed. There are disturbing mentions of a bed bug infestation that persisted for years, with some rooms already treated but the problem not abated, and residents allegedly showing bites or even actual bedbugs to staff.

Cleanliness and sanitation emerge as particularly fraught topics. Several reviewers report dirty conditions: a bathroom with blood on the floor not cleaned for weeks, dirty rooms, and overall neglect that would be unacceptable in a setting housing vulnerable elders. There are references to food and dining being inadequate or unappealing, with one account describing meals as insufficient to nourish, including a dinner described as a ham and cheese sandwich on white bread with a single donut. Some residents and families describe attempts to raise concerns, only to feel dismissed or threatened, with allegations that management or owners would threaten residents when complaints were publicized.

Care quality and the handling of health issues are other focal points of concern. One reviewer claims their loved one required an ER visit due to neglect, while another describes repeated malnourishment and a lack of adequate meals. There are mentions of broken air conditioning on a floor for an extended period, followed by a hard-won restoration of service that felt too late for comfort. In one particularly vivid narrative, a former resident describes being illegally dumped into the hospital, with further upheaval in guardianship arrangements that allegedly left them without rights for a time. Such accounts amplify a broader sense that the facility's management may prioritize other concerns over consistent, compassionate care.

The breadth of experiences includes a subset of more inflammatory, personal claims about abuse, legal disputes, and systemic problems within the broader organization. A reviewer who identifies as a notary and public official alleges nefarious activities by the facility and other Majestic Care USA locations, including alleged bribery and manipulations tied to guardianship and asset recovery. This account extends beyond Midtown Manor to imply a larger pattern of misconduct, including accusations that both Midtown Manor and a related facility were under scrutiny or even shut down by authorities. While these claims are unequivocally serious, they sit alongside other testimonials that focus tightly on day-to-day care, staff interaction, and the physical environment, illustrating how volatile and contested the narrative around Midtown Manor can be.

In the most charged passages, visitors recount the emotional weight of deciding to place a loved one in Midtown Manor, only to feel distrust - sometimes from the moment of intake or during ongoing consultations with management. Some reviewers describe the staff as friendly and the overall vibe as positive, yet simultaneously recount experiences of neglect, abrupt discharges, or safety concerns that have left families feeling anxious about the future. The presence of rumored inspections, talk of moratoriums, and references to investigations or potential shutdowns contribute to a climate of uncertainty that permeates several of the more damning posts. The juxtaposition of praise and accusation makes Midtown Manor feel like a place that has the capacity to be a lifeline for some families while presenting real risks for others.

For anyone considering Midtown Manor, the mosaic of reviews highlights a need for careful, firsthand assessment. Visitors and families are encouraged to speak with current residents about daily routines, observe the cleanliness of bathrooms and common areas, inquire about the status of licensing and certifications, and verify whether past issues - such as bed bug infestations, food quality, and staffing concerns - have been resolved. The range of experiences suggests that outcomes at Midtown Manor may be highly variable, potentially influenced by shifts in management, staffing, and enforcement of state regulations. The bottom line from these reviews is clear: there is substantial praise for the people who work there and the care some residents receive, but there are equally loud warnings about safety, cleanliness, and governance that deserve serious consideration before making a placement decision.

Located in Hollywood, Florida, this area offers a variety of amenities within close proximity, making it an ideal choice for senior living. With multiple pharmacies, hospitals, and physicians nearby, residents have easy access to healthcare services. Additionally, there are several parks for leisurely walks and outdoor activities. A selection of restaurants and cafes provide dining options, while theaters offer entertainment opportunities. For those looking to travel, transportation hubs are conveniently located for easy access to flights. Overall, this neighborhood provides a convenient and comfortable setting for seniors looking to settle down in Hollywood.

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• Walgreens (1.9 miles)
• Winn-Dixie (2 miles)
• Walgreens (2.1 miles)
• Winn-Dixie (2.3 miles)

Parks

• Poinciana Park (1 miles)
• Topeekeegee Yugnee Park (2.3 miles)
• Harry Berry Park (2.5 miles)
• South City Beach Park (3.1 miles)
• Founders Park (4.4 miles)
• Scott Park (6.9 miles)
• River Run Park (7.2 miles)

Hospitals

• Joe DiMaggio Children's Hospital (1.5 miles)
• Memorial Hospital Pembroke (5.7 miles)

Restaurants

• Tarks Of Dania Beach (1.8 miles)
• Lime Fresh Mexican Grill (2.7 miles)
• Subway (3 miles)
• Wendy's (3.6 miles)
• Serafina Miami (3.8 miles)
• La Familia Tacos & Tequila (4.3 miles)
• Marky S Hard Rock (4.4 miles)

Physicians

• Stark Vision Hollywood Oakwood Plaza (1.8 miles)
• Comprehensive Health & Wellness Center, P.A. (2.2 miles)

Cafes

• Starbucks (2.5 miles)
• Rosetta Bakery (3.9 miles)
• Starbucks (5.8 miles)
• Starbucks (7.4 miles)

Theaters

• AMC Aventura 24 (4 miles)

Transportation

• Concourse G (4 miles)
• TSA Security Checkpoint (4 miles)
• Spirit Airlines (4.1 miles)
• Terminal 4 (4.1 miles)
• Concourse F (4.1 miles)
• JetBlue Airways Terminal (4.1 miles)
• JetBlue Check-in (4.1 miles)