Nonna Gloria ALF Inc

Pros

• The staff is very caring.
• The facility is very clean.
• There is a wonderful atmosphere.
• The place is cozy with wonderful employees.
• The food is wonderful.
• It is a true place of peace and love.
• The staff are very professional, and the food is well prepared.
• The cleanliness and the staff's attention to residents are excellent.
• The atmosphere is welcoming, and the staff are friendly and respectful with the patients.
• The facility is very family-oriented, very clean and organized, and the staff is always willing to help.
• The care provided is excellent for people with needs, with commendable staff and administration, and cleanliness as a hallmark.
• The staff worked overtime during COVID to care for patients.

Cons

• They describe it as the worst place ever and advise others to stay away.
• They report rude, unhelpful staff with no English speakers, and say calls are often hung up on when requesting a staff member, making information or assistance hard to obtain.

Review

Across these reviews, the facility emerges as a place that many families feel profoundly positive about. Readers repeatedly describe a caring, attentive staff and a home-like, peaceful atmosphere that makes visits reassuring and comforting. The ambiance is often portrayed as welcoming and intimate, with a sense that residents are treated with genuine warmth and respect. This emotional current runs through many notes, suggesting that for several families and their loved ones, the experience is less about a generic institution and more about a nurturing environment.

Cleanliness and a high standard of upkeep appear as recurring themes. Several reviewers highlight that the place is exceptionally clean, with cleanliness described as a hallmark that permeates the facility. The sense of order and tidiness complements the positive impressions of staff and care, reinforcing confidence for family members who visit or place their loved ones there. In tandem with cleanliness, the quality of the food is praised in multiple accounts, described as wonderful or as something that feels like home. This combination of cleanliness and good meals contributes to an overall impression of comfort and well-being for residents.

The staff qualities are emphasized again and again. Phrases like "very caring," "professional," and "wonderful" appear repeatedly, painting a picture of a team that is patient, attentive, and consistently focused on residents' needs. Several reviews specifically note the staff's kindness and the individualized attention given to seniors, which fosters trust and reassurance for families. In several accounts, reviewers mention that staff are not only competent but also very loving, which strengthens the sense that residents are treated with dignity and compassion.

For many, the facility feels like a true home for their relatives. Some reviewers speak from personal experience, noting that the environment is "cozy," "family-oriented," and well organized. They describe visits as pleasant and the atmosphere as calm and welcoming, making it easier for loved ones to see their relatives thrive in a supportive setting. One reviewer even mentions a six-month residency for their mom and expresses happiness with the care provided, reinforcing the sense that this place can be a stable, loving home for an extended period.

There are, however, a few points of contention that appear in the mix. One reviewer delivers a stark contrast, warning readers to "stay away" and labeling the staff as rude, with a specific complaint about not finding English-speaking personnel and about phone interactions that ended abruptly. This negative perspective highlights that, like many care facilities, experiences can vary, and effective communication - especially across language barriers - can be a critical factor for some families seeking information and reassurance. The presence of this singular critical voice reminds readers that while most feedback is highly positive, there can be isolated instances of dissatisfaction related to responsiveness and language access.

Another strong note in the collection acknowledges the wider context of care during difficult times, including the COVID era. One reviewer commends the staff for their dedication during the pandemic, describing them as heroes who worked overtime to care for patients while maintaining a focus on cleanliness and safety. This sentiment underscores the resilience and commitment of the caregiving team, recognizing that extraordinary circumstances were met with professional care and courage.

Overall, the collection presents a predominantly glowing portrait: a facility praised for its cleanliness, its home-like and welcoming atmosphere, and, most consistently, its compassionate, professional staff. Families repeatedly attest to good food and attentive care, which together contribute to a sense of trust and confidence in the residents' well-being. While there are isolated concerns regarding language and communication in one review, the prevailing narrative is that this is a place where seniors are treated with respect, kindness, and a level of personal attention that makes a meaningful difference in daily life.

This area of Hialeah, Florida offers a variety of amenities and services that may be appealing for senior living. There are several pharmacies in close proximity, making it convenient for medication needs. In terms of recreation, there are several parks nearby where you can enjoy outdoor activities and stay active. Additionally, there are places of worship for spiritual fulfillment, as well as reliable transportation options for getting around the area easily. Various dining options are available, ranging from casual to more upscale establishments. Medical care is also accessible with a pediatric clinic nearby and a hospital within 9 miles. Overall, this area provides a diverse range of opportunities for seniors to maintain a comfortable and fulfilling lifestyle.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (2.3 miles)
• Winn-Dixie (2.6 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.9 miles)

Cafes

• Starbucks (2.4 miles)
• Panera Bread (5.3 miles)
• Panera Bread (6.4 miles)
• Starbucks (7.4 miles)
• Starbucks (9.1 miles)

Parks

• Royal Oaks Park (2.5 miles)
• Palm Springs North Park (3.5 miles)
• Morgan Levy Park (4.6 miles)
• Babcock Park (6.9 miles)
• North Trail Park (8.2 miles)
• Spring valley (8.7 miles)
• River Run Park (8.7 miles)

Places of Worship

• Mother Of Our Redeemer Catholic Church (3.9 miles)
• Our Lady of Guadalupe (6.5 miles)
• St Dominic's Catholic Church (8.7 miles)

Transportation

• Okeechobee Metrorail Station (4.9 miles)
• Tri-Rail Metrorail Transfer (6.9 miles)
• American Airlines Admirals Club (8 miles)
• American Airlines Flagship Lounge (8 miles)
• Skytrain Station 3 (8 miles)
• Concourse E (8.1 miles)
• Concourse D (8.1 miles)

Restaurants

• Chili's Grill & Bar (5 miles)
• Booby Trap Doral (5.2 miles)
• Chick-Fil-A (5.5 miles)
• Corona Beach House (5.5 miles)
• Taco Bell (7.2 miles)
• The Cheesecake Factory (7.2 miles)
• Jackson Soul Food II (7.3 miles)

Physicians

• Pediatric Associates Doral (5.3 miles)

Theaters

• AMC Pembroke Lake 9 (9 miles)

Hospitals

• Memorial Hospital West (9 miles)