A Action Home Health Care

Pros

• The staff is spectacular.
• The agency is the best, offering excellent service and professional staff.
• Maria in human resources is very kind.
• The agency is well organized and professional, and they genuinely care about their staff and patients.
• They provide excellent care and are among the best in their class.
• Marta at Caring Professionals is the only one worth dealing with.

Cons

• The agency is very unprofessional and unethical.
• Their HHA workers clock in and do as little as possible, leaving the elderly home alone while running personal errands.
• They ignore requests to provide services, telling clients to wait until the weekend or never following through.
• They manipulate elders with intimidation to make them feel worthless.
• Office staff are uncourteous, administrators cover up each other's poor work, and complaints are not accepted.
• They have serious problems paying employees, with checks overdue by months and excuses given.
• The company is not paying its employees, is late with payments, and does not answer the phone.
• They are a picky agency that does not cater to all needs.
• Marta at Caring Professionals is the only compassionate person; others are seen as money-driven.

Review

The collection of comments about this agency reveals a striking mix of rapturous praise and harsh criticism, with experiences swinging from ecstatic approval to serious concerns about professionalism and ethics. On one end, several voices celebrate what they describe as "spectacular all the staff" and the best service imaginable. These reviewers paint a picture of an agency that is incredibly professional, where every department carries out its duties with kindness and respect, and where employees are paid on time. Phrases like "The best agency I've ever had" and "excellent service" are not uncommon in these positive notes, and some readers even single out individuals who stood out in a very favorable way. The sentiment here is that the organization is exceptionally well organized, respectful, and genuinely caring about both staff and patients.

Yet beneath that glowing surface lies a strong undercurrent of frustration and serious accusations from other voices. A recurring thread accuses the agency of being unprofessional and unethical. In these accounts, clients describe services that are inconsistent or inadequately delivered, with families left to press repeatedly for what should be routine care. One particularly troubling claim centers on home health aide workers who allegedly clock in but do little to help, sometimes leaving elderly residents unattended while workers run personal errands. When families request assistance, the response is said to be dismissive - suggestions that tasks should wait "for the weekend" or simply not done at all. In some cases, the rhetoric escalates to concerns about manipulation or intimidation of elderly clients, and a warning to prospective clients to watch closely the care being provided, or risk being let down.

There are also calls for accountability that focus on the agency's administration and complaint-handling processes. A number of reviewers describe office staff as lacking courtesy, and accuse administrators of covering up poor work or failing to acknowledge complaints. The sentiment here is that while problems are acknowledged by some, there is a reluctance to address concerns fully or to engage with those who raise them, with frustration aimed at the way calls are received and handled. The contrast between sharply critical experiences and moments of warmth within the same organization underscores a complex dynamic: some clients feel the system works, while others feel ignored or sidelined.

Amid the mixed reviews, other voices offer moments of positive reinforcement, highlighting genuine care and professionalism. One reviewer proclaims, "Very well organized and professional! They genuinely care about their staff and patients," while another notes, "Excellent care. Best in their class professionals." These comments echo a belief that, when functioning as intended, the agency can deliver high-quality care and maintain high standards of organization. In these accounts, the staff's competence and dedication are recognized, and there is a sense that the agency can be an excellent partner in care for those who experience it under favorable circumstances.

Financial and payment issues emerge as a prominent concern in several reviews. Complaints about late payments and missing checks are framed as not just inconvenient but profoundly unprofessional. One reviewer states that checks were deposited three months late, and another asserts that the agency is not paying its employees at all, describing delays in payment and a lack of responsiveness when attempts are made to contact the organization. There is even talk of pursuing external oversight, with a mention of Medicaid investigations to address what is perceived as a systemic problem. These financial disputes contribute to a perception of unreliability and create a climate of distrust about the agency's ability to sustain essential services if staff are not compensated promptly.

Communication difficulties also appear in the narrative, with a commenter describing trouble reaching the agency by phone and noting that even a well-intended reply can be hampered by an unhelpful receptionist. The sense from this account is that despite fast responses to some inquiries, there remains an access barrier for clients or their families who want timely information or resolution of issues. In another line of feedback, a reviewer characterizes the agency as "picky" and asserts it does not cater to all needs, suggesting a mismatch between the agency's offerings and the diverse and evolving requirements of the families it serves.

Towards the end, the thread returns to a personal assessment of who stands out within the broader field of caregiving. One reviewer insists that, for them, the agency represents "the best in everything," signaling a strong personal endorsement. Yet another voice discounts most colleagues as being driven primarily by money rather than the welfare of the elderly, stating that "Marta over at CARING professionals is the only one worth dealing with. Everyone else is not very compassionate and only care about the money and not so much about the elderly." That final note hints at ongoing tension between those who value compassionate, patient-focused care and those who perceive a utilitarian approach in other parts of the industry, underscoring how divided opinions can be when it comes to what constitutes quality care.

Taken together, the reviews paint a picture of an agency that can deliver exceptional care and professional service in ideal circumstances, while simultaneously facing significant challenges around consistency, accountability, and communication. For every story of a caring representative like Mrs. Maria in human resources who is described as kind, there is a counterpoint about staff who fail to meet expectations or administrators who seem to minimize complaints. The overall impression is one of a highly polarized institution: capable of extraordinary performance and also vulnerable to gaps in service, payment disputes, and organizational friction, depending on the specific team, location, and moment in time.

This part of Hialeah, Florida offers convenient access to various amenities and services that may be beneficial for seniors looking for a comfortable and accessible living environment. The proximity to transportation options such as the Okeechobee Metrorail Station and Tri-Rail Metrorail Transfer provides easy travel opportunities for exploring the city or visiting nearby attractions. Additionally, the presence of reputable healthcare facilities like Pediatric Associates Doral and Nicklaus Children's Hospital ensures access to quality medical care. Nearby pharmacies like Walgreens and CVS Pharmacy offer convenience in obtaining medications and health supplies. Furthermore, seniors can enjoy dining options at restaurants like La Carreta and Chick-Fil-A, as well as relax at cafes such as Panera Bread and Starbucks. Places of worship like St Dominic's Catholic Church and Our Lady of Guadalupe provide spiritual enrichment, while parks like Babcock Park offer outdoor recreational opportunities. Overall, this area of Hialeah provides a well-rounded community with diverse amenities suitable for senior living.

Transportation

• Okeechobee Metrorail Station (1.4 miles)
• Tri-Rail Metrorail Transfer (3.6 miles)
• American Airlines Admirals Club (4.5 miles)
• American Airlines Flagship Lounge (4.6 miles)
• Skytrain Station 3 (4.6 miles)
• Concourse D (4.7 miles)
• Security Checkpoint 3 (4.7 miles)

Restaurants

• Corona Beach House (2.2 miles)
• Booby Trap Doral (2.3 miles)
• Chick-Fil-A (4.5 miles)
• La Carreta (4.5 miles)
• The Clover Irish Pub (4.6 miles)
• TGI Friday's (4.8 miles)
• Wendy's (4.8 miles)

Pharmacies

• Walgreens (2.5 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.7 miles)

Parks

• Babcock Park (3.4 miles)
• Morgan Levy Park (3.7 miles)
• Royal Oaks Park (5 miles)
• Palm Springs North Park (5.4 miles)
• North Trail Park (7.7 miles)
• Scott Park (7.8 miles)

Physicians

• Pediatric Associates Doral (3.7 miles)
• University Of Miami Doctors Office (7.7 miles)
• Nicklaus Children's Hospital (8 miles)

Cafes

• Panera Bread (3.8 miles)
• Starbucks (4.1 miles)
• Crema Gourmet Espresso Bar (8.1 miles)

Places of Worship

• St Dominic's Catholic Church (5.5 miles)
• Our Lady of Guadalupe (5.8 miles)
• Mother Of Our Redeemer Catholic Church (6.2 miles)

Hospitals

• Veterans Administration Hospital Miami (7.7 miles)
• University Of Miami Hospital (7.7 miles)
• Jackson Memorial Hospital (7.8 miles)