Comforcare Home Care, Broward South

Pros

• The right aide can make a tremendous difference in your loved one's quality of life.
• The agency suggested modifying the schedule to accommodate someone else, showing a willingness to meet the client's needs.
• The one aide the client met was nice and did a good job.
• The agency indicated they will not hire Nurse Ratchet again for future cases.
• The husband enjoys the staff that comes in from the home care agency.
• The owner of the agency is doing an excellent job helping out with everything.

Cons

• The agency seemed more focused on making a sale than on the well-being of the client.
• The aides did not meet the client's standards and spent more time watching television or texting than providing proper care.
• The agency suggested modifying the schedule of an existing nurse to accommodate someone else, showing a prioritization of making a sale.
• The client was not given the opportunity to meet or interview candidates prior to them starting work.
• The agency failed to conduct thorough background checks, resulting in an aide with a criminal record being hired.
• Offensive comments were made about the client's loved one, including using the label "low-functioning."
• Multiple mismatched aides caused stress and anxiety for the client.
• One aide, referred to as "Nurse Ratchet," did not follow directions, disrespected the client and their home, and caused damage requiring additional expenses.
• The agency has not addressed or taken responsibility for issues like damaged carpet.
• The lack of request for a review from the agency suggests that they are aware of negative experiences and do not want them publicized.

Review

When it comes to choosing a home care agency for your loved one, the quality of care should always be the top priority. Unfortunately, not all agencies prioritize this as much as they should. One reviewer expressed their disappointment in the agency they hired, stating that it seemed like making a sale was more important to them than the actual well-being of the client. The reviewer emphasized how crucial it is to have a caregiver who genuinely cares and can make a positive impact on their loved one's quality of life.

The sale-oriented approach became even more apparent when the agency suggested modifying the schedule of their current nurse just to accommodate another client and make a sale. This suggestion did not sit well with the reviewer, who believed that it would inconvenience their excellent nurse for the sake of agency profits - an idea they were not willing to entertain.

In order to ensure that only suitable candidates are hired, the reviewer stressed the importance of meeting and interviewing potential caregivers prior to hiring them. While they had met one aide before they started working for them, two others were introduced on their first day on the job. This lack of pre-screening contributed to a negative experience, especially when one aide proved physically incapable of handling the demands of the job.

To prevent any potential risks or issues with their caregivers, the reviewer advised conducting thorough background checks through internet searches and county records. They shared a shocking experience where one caregiver had been arrested for theft and exploitation but had managed to pass both background checks conducted by the agency. Had they known about this history beforehand, they would never have allowed this individual into their home or near their loved one.

The reviewer's frustration grew when discussing Nurse Ratchet - an aide who failed to follow instructions, prioritized watching TV over providing care, disrespected both them and their home, and even caused damage that required additional expenses for carpet cleaning. Despite reporting these concerns to the agency, no action has been taken so far.

Throughout their interactions with the agency, the reviewer also experienced offensive comments about their loved one. Being referred to as "low-functioning" was both inaccurate and highly insensitive, as they made clear that their mother had moments of fog but was far from being considered low-functioning.

On the other hand, not all experiences with this particular home care agency were negative. Another reviewer shared a positive experience where their husband genuinely enjoyed the staff who came to assist them. They expressed their satisfaction with the owner and praised their excellent job in providing assistance.

In conclusion, it is evident that not all home care agencies prioritize the well-being and quality of care for their clients. The focus on making sales and disregarding client preferences can lead to mismatched caregivers and negative experiences. Thorough screening, including personal interviews and background checks, is crucial to ensure that only suitable candidates are hired. Furthermore, sensitivity towards clients' conditions and respectful behavior both towards them and their homes should be expected from any reputable agency. While some individuals may have had positive experiences with certain agencies, it is important to thoroughly research and choose an agency committed to providing exceptional care for your loved ones.

This part of Plantation, Florida offers convenient access to a variety of amenities that may be appealing for seniors looking to relocate. With multiple pharmacies such as Walgreens and CVS in close proximity, obtaining prescriptions and health-related supplies is easily achievable. In terms of dining options, there are popular chains like McDonald's and Subway nearby, as well as sit-down restaurants like The Cheesecake Factory and P.F. Chang's China Bistro for special occasions. For medical needs, there are reputable physicians at locations such as Arnoldo Ghitis, MD and the Miami Cancer Institute within a short distance. Additionally, several parks provide opportunities for outdoor recreation and relaxation, while hospitals like UM/Sylvester Clinics At Plantation and Cleveland Clinic Florida offer quality healthcare services in the vicinity. Overall, this area presents a blend of convenience and comfort for seniors considering senior living options in Plantation.

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.3 miles)
• Walgreens (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.7 miles)

Restaurants

• McDonald's (1.5 miles)
• Subway (2 miles)
• Chick-Fil-A (3.6 miles)
• Chipotle Mexican Grill (3.7 miles)
• Taco Bell (3.8 miles)
• The Cheesecake Factory (3.8 miles)
• P.F. Chang's China Bistro (3.9 miles)

Physicians

• Arnoldo Ghitis, MD (1.7 miles)
• Miami Cancer Institute | Plantation (3 miles)
• Pom MRI and Imaging Center (3.3 miles)
• Care Resource (6.7 miles)
• Skin Institute (7 miles)
• Midland Medical Center (8.3 miles)
• Dermatology Consultants of South Florida (8.3 miles)

Parks

• Deicke Park (2 miles)
• Central Broward Regional Park (4 miles)
• Royal Palm Park (5.9 miles)
• Barkham at Markham Park (6.4 miles)
• Holiday Park (7.7 miles)
• Firefighters Park (8.1 miles)

Hospitals

• UM/Sylvester Clinics At Plantation (2.7 miles)
• University Hospital And Medical Center (4.5 miles)
• Cleveland Clinic Florida (7.9 miles)
• Memorial Hospital Pembroke (8.2 miles)

Cafes

• Habibi Hookah Lounge (3.2 miles)
• Starbucks (7.6 miles)

Places of Worship

• Temple Beth Emet (6.9 miles)
• Christ the Rock Community Church (7.4 miles)

Transportation

• Brightline (7.3 miles)
• Cypress Creek Station (7.8 miles)