FirstLantic Healthcare in Delray Beach, FL

Pros

• The staff at FirstLantic Healthcare treats clients like family.
• The aides deliver care with dignity, respect, and every needed support.
• The entire staff, including Patrice and Marcia, is amazing.
• The company is excellent - kind, efficient, and highly helpful.
• The aides are top shelf - prompt, respectful, and caring.
• FirstLantic is like firefighters at the ready, providing 24/7 support with an approachable office staff.
• Services are scheduled promptly with thorough follow-up to ensure smooth care.
• The team is friendly, responsive, and professional, with management that is helpful.
• Deedra Sellers is a sweetheart - informative, helpful, and engaging.
• FirstLantic is a gamechanger in recovery - flexible, responsive, fair, and organized.
• Marjori Paz is outstanding and feels like family to the clients.
• FirstLantic is a class act, offering wonderful, genuine care at reasonable prices.

Cons

• The reviewer describes it as the worst aide/agency experience they've had.
• They waited over 24 hours to hear back from the office about their previous aide.
• The aide missed medications on all four days she was hired, despite demonstrations and written instructions.
• The agency would not refund the charge, claiming they were not at fault for bringing him to the wrong suite.
• The reviewer warns to be very careful with their services, stating it could result in paying for nothing due to a big screw-up with no accountability.
• A reviewer described a nurse aide as acting "ghetto" and advised to hide belongings.
• The reviewer notes an incident where FirstLantic took someone to the wrong location and blamed the driver for the mix-up.

Review

FirstLantic Healthcare in Delray Beach is best suited for families seeking highly responsive, compassionate in-home care for seniors or recovering loved ones who want to remain in their own home while receiving skilled support. The agency earns top marks when it comes to speed, flexibility, and a caregiver workforce that feels like an extension of the family. Clients consistently point to quick hospital-to-home transitions, diligent scheduling, and a staff that communicates with tastefully personal care. For families who are navigating care from a distance, FirstLantic's combination of hands-on aides, coordinated nursing oversight, and administrative accessibility creates a dependable safety net that keeps a loved one safe, dignified, and supported in familiar surroundings.

Those who should carefully weigh alternatives are families with needs that go beyond home care. If around-the-clock, guaranteed medical supervision in a facility setting is non-negotiable, a traditional assisted living or a skilled nursing facility may offer a more structured environment and a built-in social framework. Similarly, if the priority is uniform staffing with zero risk of miscommunication or errors in medical logistics, a facility-based model can minimize variability. While FirstLantic demonstrates strong performance, there are isolated reports of scheduling gaps, medication lapses, and transportation missteps that remind prospective clients that a home-care model hinges on flawless coordination among multiple caregivers and office staff.

The core strengths - rapid response, 24/7 accessibility, and meticulous coordination - consistently offset the notable cons. Reviewers repeatedly praise the office and nursing leadership for stepping in quickly, aligning the right aides, and providing ongoing support to families. The agency's ability to mobilize a care team at a moment's notice, coupled with assigned staff who show up on time and with a genuine, respectful demeanor, translates into meaningful peace of mind. Key players in the Delray operation - billing specialists, schedulers, and the nursing liaison - are highlighted for making insurance questions, authorizations, and care plans feel manageable rather than overwhelming. The personal touch - caregivers who become familiar with a loved one's routines and preferences - consistently emerges as a decisive differentiator.

Yet no service is immune to the occasional hiccup. The most credible concerns center on instances where medications were not administered as scheduled, or where a caregiver's actions led to a transportation or scheduling error. A few reviews flag slow follow-up or accountability gaps, and one account notes a misstep serious enough to merit refunds discussions. These incidents underscore that with multiple caregivers and a busy office, communication strands can fray. However, they are not the norm in the aggregate, and they tend to be resolved through direct, rapid involvement by supervisors and by adjusting staffing on the fly. The overall trajectory remains strongly positive: diligent problem-solving, transparent communication, and a willingness to correct course when snags occur.

In practice, FirstLantic's advantages are most compelling for families who need long-term, practical in-home support that scales with changing health needs. The agency's demonstrated comfort with hospital discharges, rehab transitions, and ongoing chronic-care management - often with insurance navigation assistance - takes a heavy burden off local caregivers who may be geographically distant. The testimonials about caregivers who "feel like family," the praise for specific coordinators and nurses, and the ability to customize shifts and hours point to a model that truly centers the patient and the family. For many, the result is security: a trusted team that keeps a vulnerable loved one safe, engaged, and dignified at home.

Bottom line: FirstLantic Healthcare is a strong, practical choice for families isolating a loved one at home who require rapid mobilization, consistent caregiver quality, and hands-on administrative support. It is an especially good fit when the goal is to preserve independence at home while maintaining medical and daily-living assistance. However, when the scenario demands relentless, facility-based supervision or a guaranteed single-source care environment with uniform staffing, alternatives warrant consideration. Prospective clients should engage early with Pam Avalos (or the local leadership) to review staffing plans, confirm after-hours coverage, and outline a concrete care plan, including an insurance and billing roadmap, to minimize the few risks that can arise in a multi-caregiver home-health model.

Restaurants

• La Bamba Mexican Spanish (0.6 miles)
• Burger King (1.4 miles)
• McDonald's (1.6 miles)
• Tin Roof (1.7 miles)
• Elisabetta's Ristorante Bar Pizzeria (1.7 miles)
• El Camino (1.8 miles)
• Lulu's Cafe & Cocktails (1.9 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Humana Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)

Cafes

• The Original Brooklyn Water Bagel Co. (1.4 miles)
• Panera Bread (4.5 miles)
• The Seed (4.5 miles)
• Starbucks (4.6 miles)
• Starbucks (6.5 miles)
• Starbucks (6.9 miles)

Physicians

• National Spine & Pain Centers - Delray Beach (1.8 miles)
• Personal Physician Care PA (1.9 miles)
• Cohen Medical Associates (2.9 miles)
• Diagnostic Centers Of America (2.9 miles)
• Boynton Eye Institute PA (3.4 miles)
• Florida Eye Microsurgical Institute (4 miles)
• Imaging Center-Boynton Beach (4.6 miles)

Parks

• Caloosa Park (2.5 miles)
• Gulfstream Park (4.3 miles)
• Spanish River Park (4.6 miles)
• Boca Tierra Park (5.4 miles)
• Mizner Bark Dog Park (5.6 miles)
• Ocean Front Park (5.9 miles)
• Ezel H. Community Park (6.3 miles)

Places of Worship

• Congregation B'nai Israel (4.9 miles)

Theaters

• Cinemark (5.4 miles)
• Cinemark Premier (5.7 miles)

Transportation

• Boynton Beach Tri-rail Station (6.7 miles)

Hospitals

• Christine E. Lynn Womens Health Center (6.8 miles)