Dependable Senior Care LLC.

Pros

• Rob and his team provided exceptional care during a difficult time.
• Rob is a consummate professional with outstanding communication.
• The caretakers are compassionate and highly skilled.
• Dependable Senior Care is highly recommended.
• The care provided has been absolutely incredible.
• Caregivers show genuine compassion, treating clients as if they were family.
• The agency quickly arranged a caregiver on short notice, giving families peace of mind.
• The team has shown remarkable patience and dedication through challenging times.
• The service is professional, responsive, and deeply caring.
• The leadership is compassionate and responsive, delivering top-quality care.
• They are the best of the best.
• Shari McKenzie is professional, client-focused, and quick to respond; she leads by example.
• Dependable Senior Care staff are competent, courteous, and flexible; they help with insurance and adjust hours as needed.

Cons

• The night caregivers slept and the mom had to come out to the den to get any help.
• The original day caregiver started off okay but then got lazy and spent a lot of time napping during the day.
• She was not proactive in helping the mom even from day one.
• The other caregivers were just so-so.
• They were sorry the day caregiver wasn't with the mom the entire time.

Review

Dependable Senior Care has consistently stood out for delivering exceptional care during some of the most challenging times a family can face. Rob, described as a consummate professional, has kept communication clear and steady, and his team of caregivers is noted for their compassion and high level of skill. Across multiple experiences, families feel confident recommending the agency with strong conviction, trusting that their loved ones are in capable hands.

The experiences with care for elderly parents have been profoundly positive. Caregivers are praised for showing genuine compassion, treating the loved ones as if they were their own family. In several cases, the agency was able to mobilize a caregiver on very short notice, providing important peace of mind to anxious relatives and ensuring that a loved one remained safe at home. Even in difficult circumstances, the staff demonstrated remarkable patience and unwavering dedication.

There is widespread appreciation for the A-Team quality of the aides. Comments describe the aides as amazing and kind, with a sense that they are taking care of their own relatives. The sentiment is that having this service available is a true blessing, a blessing that brings relief and security during trying times and helps families navigate caregiving with dignity and grace.

The professionalism of the organization and its people extends beyond individual caregivers. The feedback highlights a company that is professional and a pleasure to work with, with staff who care deeply about their clients. Many note that caring deeply and delivering Utmost quality care seems to be part of the agency's core identity, a reflection of compassionate leadership that is both responsive and supportive through challenging moments. The overall tone in the endorsements is one of strong trust and high regard.

Leadership and long-term relationship play a central role in the favorable impressions. One reviewer singles out Shari McKenzie as highly professional, competent, and client-focused, praising her quick responsiveness to changing needs and her skill in finding caregivers who are warm, proactive, and reliable. The reviewer also emphasizes that Shari leads by example, treating clients with respect and sensitivity while honoring their need to retain some sense of control in their lives. This relationship has endured for years, with families noting a two-year ongoing partnership that has consistently met expectations.

Past experiences with Dependable Senior Care are framed as evidence that experience matters. From the initial setup to ongoing caregiver assignments, the professionalism is described as exceptional. Families feel confident referring the agency to others, citing that Dependable Senior Care is professional, responsive, and adept at matching the right caregivers to each family's specific needs. The sense is that if you are considering private-duty aides, you are unlikely to be disappointed by choosing this provider.

The practical aspects of service delivery are also highlighted. The staff are described as competent, responsive, prompt, courteous, and flexible. Families recount navigating the insurance process with ease, with the agency helping to submit initial claims and providing the necessary paperwork to keep payments flowing smoothly. They show adaptability, adjusting shift hours - from a few hours a day to 24/7 support - as needs evolve. Reviewers repeatedly convey gratitude for the seamless coordination between the agency and the home-care insurance processes.

Finally, there is a candid note about inconsistency in care. One reviewer spoke candidly about Ruth (the day shift) being fantastic and proactive, while noting that other caregivers were only average. They observed that some night caregivers slept, and a mom had to come out to the den for assistance, and that the original day caregiver began well but later became less proactive. This balanced feedback is presented alongside the many overwhelmingly positive experiences, reflecting that while the overall service is highly regarded, there can be variability in individual shifts that the agency would likely address through ongoing oversight and placement matching.

Across the board, Dependable Senior Care and Shari McKenzie are described as a trusted, capable partner in home health care. Families recount feeling at ease with their loved ones in the care of dependable, compassionate professionals who not only meet but often exceed expectations. The combination of responsive leadership, personalized caregiver matching, long-standing relationships, and practical support with insurance and scheduling paints a picture of a service that many families rely on and would readily recommend to others in need of compassionate, professional home care.

This area of Delray Beach, Florida is a vibrant community with a variety of amenities nearby. There are several reputable physicians and diagnostic centers in close proximity for convenient medical care. Additionally, there are pharmacies within a short drive for easy access to medications. For dining options, there are various restaurants offering different cuisines to suit your preferences. If you enjoy coffee or snacks, there are several cafes and Starbucks locations nearby. For leisure activities, there are parks like Boca Tierra Park and Mizner Bark Dog Park for outdoor enjoyment. There are also theaters such as Cinemark Premier for entertainment purposes. Overall, this area offers a blend of convenience, dining options, and recreational opportunities that may appeal to seniors looking to settle in Delray Beach.

Physicians

• Cohen Medical Associates (0.1 miles)
• Diagnostic Centers Of America (0.1 miles)
• National Spine & Pain Centers - Delray Beach (1.2 miles)
• Personal Physician Care PA (1.8 miles)
• Boynton Eye Institute PA (5.3 miles)
• Diagnostic Centers of America (5.3 miles)
• Orthopedics of the Palm Beaches (5.3 miles)

Restaurants

• Wendy's (0.2 miles)
• Nino's Of Delray (1.4 miles)
• Burger King (1.5 miles)
• Poppies (1.8 miles)
• Hunan Gardens Chinese Restaurant (1.8 miles)
• La Bamba Mexican Spanish (2.2 miles)
• Sicilian Oven (2.5 miles)

Pharmacies

• Walgreens (0.2 miles)
• Walgreens (0.8 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• Humana Pharmacy (1.8 miles)
• CVS Pharmacy (2.9 miles)

Cafes

• The Original Brooklyn Water Bagel Co. (1.6 miles)
• The Seed (4.3 miles)
• Starbucks (4.9 miles)
• Starbucks (5.8 miles)
• Starbucks (5.9 miles)
• Starbucks (6.3 miles)

Places of Worship

• Congregation B'nai Israel (4.1 miles)

Parks

• Boca Tierra Park (4.3 miles)
• Caloosa Park (4.8 miles)
• Mizner Bark Dog Park (5.2 miles)
• Spanish River Park (6.1 miles)

Theaters

• Cinemark Premier (5.5 miles)
• Regal Shadowood (6.6 miles)
• Cinemark (6.8 miles)

Hospitals

• Baptist Health Bethesda Hospital West (6.4 miles)