CFP Physicians Group

Pros

• CFP Physicians is praised for professional doctors and excellent staff.
• The clinic's atmosphere is described as pleasant and clean.
• Dr Burrowes is noted for kindness and personal concern, leaving patients feeling understood and encouraged.
• The staff are attentive, kind, and courteous.
• The practice is highly recommended by patients, with wait times described as appropriate.
• Long-term patients (15+ years) report excellent, timely, compassionate care.
• Dr Nagalapadi is described as thorough, warm, personable, and very knowledgeable.
• The office is described as professional, welcoming, and caring.
• Ashley is praised for being amazing, easing white coat syndrome, and addressing all concerns.
• Dr Bala and colleagues are lauded for thorough, patient-centered care and clear explanations.
• The staff are friendly, helpful, and coordinate well with other doctors.
• The clinic offers convenient access to in-house labs and X-rays, as well as telemedicine options.

Cons

• A reviewer described improper billing and poor customer service, and would not recommend the clinic.
• Another reviewer was annoyed after the first visit and, after an additional bill, changed their mind about recommending CFP.
• One reviewer stated that Dr. Bala is not a good doctor and that they do not trust her judgment.
• A reviewer claimed they were billed for a depression screening that was not discussed, calling the billing practice deceptive and absurd.
• A reviewer complained that billing personnel, including the Director of Finance, do not return phone calls.
• A reviewer reported delays and a mediocre physical, with a week to receive blood work results and the need to call for details.
• A reviewer encountered an early-morning on-call message when the office was supposed to be open, causing frustration.

Review

CFP Physicians Group has earned a broad and glowing reputation from a wide range of patients who have experienced its care over many years. Across the board, reviewers describe a practice that emphasizes professionalism, genuine concern, and a welcoming environment. The overall tone is that of a clinic where skilled clinicians and compassionate staff work in concert to make visits feel efficient, comfortable, and focused on the patient's well-being. The consistency of praise about the atmosphere - cleanliness, calmness, and a sense that the space itself supports good care - appears repeatedly, reinforcing the impression of a well-run, patient-centered practice.

A central thread in the feedback is the caliber and demeanor of the physicians. Dr. Burrowes is repeatedly highlighted for kindness and a deep personal concern for patients' health. Multiple comments point to his ability to explain medical issues clearly, ensuring patients leave appointments with a better understanding of their situation and a sense of empowerment. Dr. Nagalapadi likewise receives high praise for his thoroughness, warmth, and accessibility - whether patients are in the office or engaging in telemedicine visits, they consistently note his attentiveness, solid knowledge, and patient-centered approach. Dr. Bala and her colleagues - along with Kassy in her team - are described as deeply caring and capable, with particular appreciation expressed for how they study a patient's situation, communicate clearly, and foster a relaxed, stress-reduced visit experience. Even long-tenured clinicians like Dr. Selznick are commended for their attentiveness and the way they listen to patient concerns, reinforcing a sense that patient voices are valued in the care process.

The staff and the broader clinic culture emerge as a major strength in these reviews. Time and again, patients describe the front-d desk team, nurses, and medical assistants as attentive, kind, courteous, and genuinely engaged in patients' well-being. Several accounts mention specific staff members who stood out for memorable compassion or assistance - Ashley, for example, is praised for easing white coat syndrome and conducting thorough charting to ensure that doctors have a complete view of concerns and medical history. Davonne Nelson is singled out as exceptionally helpful, and many patients speak of a welcoming, friendly office where everyone seems to share a common goal of making people feel cared for. The practical advantages of the clinic's layout - having labs and X-ray services available on site - are also repeatedly noted as a convenience that contributes positively to the patient experience.

Patients consistently report that visits are not just pleasant but also efficient. Several reviews mention being seen promptly, with wait times that feel appropriate to the arrival and appointment, and some note one-hour visits that were both comprehensive and timely. The ability to rely on thorough examinations that do not feel rushed is a recurring theme, with many patients emphasizing how clinicians take the time to listen, answer questions, and provide clear next steps. The combination of thoroughness and reassurance - where patients leave feeling understood, hopeful, and better prepared to manage their health - appears to be a hallmark of the CFP experience.

There is a strong sense of long-term trust and loyalty in the feedback. A number of reviewers note decades-long relationships with CFP, highlighting that they have stayed with the practice for 15 to 20 years and consider it their primary care home. This enduring connection comes across as more than convenience; it reflects sustained care, reliable communication, and a level of continuity that patients value highly. The testimonials also touch on the practical benefits of ongoing care, such as effective management of chronic conditions, timely recognition of important health issues (including cardiovascular concerns), and the confidence that their providers know their medical histories well enough to coordinate care across different circumstances.

However, not all feedback is free of concerns. A minority of reviewers describe hassles that color their overall experience. One patient recounts a bill for a co-pay that seemed inconsistent with the expected scope of a physical, plus difficulties with returning calls and on-call messaging during open hours, which contributed to a sense of poor customer service. Another patient mentions a mediocre performance during a physical and delays in obtaining blood work results, followed by frustration about a screening-related charge that was not clearly disclosed beforehand. This reviewer argues that if a practice uses forms to trigger additional fees, those policies should be clearly communicated up front to avoid surprising patients and insurers with what amounts to extra visits. While these experiences are less common, they highlight the importance of transparent billing practices alongside the clinical care that patients praise.

Taken together, the collection of reviews paints a portrait of CFP Physicians Group as a clinic where high-quality medical care is paired with a compassionate, organized, and patient-forward environment. The physicians are repeatedly described as thorough, warm, and accessible, and the staff are regarded as supportive, friendly, and professional. The on-site logistics - easy access to labs and imaging, opportunities for in-person and telemedicine visits, and a culture that prioritizes listening and patient education - help create a setting that many patients trust for the long haul. While billing and administrative communication could benefit from increased clarity and responsiveness, these concerns are framed within a broader pattern of positive experiences and lasting confidence in the care provided. In the end, the prevailing sentiment is one of gratitude for a clinic that prioritizes people as much as health, earning strong recommendations from those who have experienced its services firsthand.

Located in Casselberry, Florida, this area offers convenient access to a variety of amenities and services that cater to seniors. With several pharmacies nearby, including Walgreens and CVS, residents have easy access to their medication needs. Transportation options are also readily available with the Altamonte Springs SunRail Station located just 2.4 miles away. In terms of dining options, there are various restaurants to choose from such as Cubans On The Run and Chick-Fil-A. For medical care, there are reputable physicians and hospitals within a short distance, including Florida Hospital Altamonte and Central Florida Endocrine. Additionally, there are cafes for socializing like Starbucks and leisurely activities such as theaters like AMC Altamonte Mall 18 for entertainment and enjoyment. With parks nearby for outdoor relaxation and places of worship like St Luke's Lutheran Church for spiritual fulfillment, this area provides a well-rounded environment for seniors looking to settle down in a vibrant community.

Pharmacies

• Walgreens (0.2 miles)
• Walmart Pharmacy (0.7 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Walgreens (2.8 miles)

Transportation

• Altamonte Springs SunRail Station (2.4 miles)
• Lynx Central Station (7.6 miles)

Restaurants

• Cubans On The Run (2.5 miles)
• Kappy's (2.6 miles)
• Jimmy Hula's (3.1 miles)
• Miller's Ale House - Altamonte Springs (3.4 miles)
• Chick-Fil-A (3.6 miles)
• Briarpatch Restaurant (3.6 miles)
• Prato (3.7 miles)

Physicians

• Ear Nose Throat Surgical Associates (2.7 miles)
• Altamonte Family Practice (2.7 miles)
• Central Florida Endocrine (2.7 miles)
• Florida Eye Clinic (3.1 miles)
• Central Florida Breast Center, PA (3.2 miles)
• Florida Cancer Specialists & Research Institute - Winter Park (3.2 miles)
• Longwood Family Health (4.7 miles)

Hospitals

• Florida Hospital Altamonte (3.1 miles)
• Winter Park Memorial Hospital (3.3 miles)
• Orlando VA Medical Center (4.5 miles)
• Adventist Health System (5.5 miles)
• FH Engineering Services (5.6 miles)
• Florida Hospital (5.6 miles)
• Florida Hospital- South Campus (5.6 miles)

Cafes

• Starbucks (3.7 miles)
• The Glass Knife (4.3 miles)
• Lineage Coffee Roasting (6.9 miles)
• Starbucks (7.3 miles)

Theaters

• AMC Altamonte Mall 18 (3.8 miles)
• Regal Winter Park Village & RPX (3.8 miles)

Parks

• Cranes Roost Park (3.9 miles)
• Blue Jacket Park (5 miles)
• Sunland Park (7.5 miles)

Places of Worship

• St Luke's Lutheran Church (5.6 miles)
• ISCF Masjid Al Rahman (6.5 miles)
• Orlando Filipino Seventh-Day Adventist Church (7.3 miles)