CFP Physicians Group in Cassellberry, FL

Pros

• Dr. Burrowes is thorough and thoughtful, making visits a pleasure.
• Dr. Nagalpadi is awesome; he listens and cares deeply about his patients.
• The clinic delivers very short wait times, with patients seen quickly.
• The doctors handle things fast and the staff maintain positive vibes; everyone is friendly.
• The clinic is highly recommended, with professional doctors, excellent staff, and a pleasant, clean atmosphere.
• Dr. Burrowes shows exemplary kindness and personal concern; patients leave understanding and encouraged.
• CFP has provided excellent, timely, compassionate care for years; the providers are knowledgeable and courteous.
• Dr. Burrowes and the CFP team are fantastic; their experience and knowledge shine through.
• Dr. Nagalapadi explains health concerns clearly and never rushes patients.
• The practice offers convenient, comprehensive care, with in-house labs and imaging.
• Ashley and Michelle provide warm, attentive service that makes visits pleasant.
• Dr. Bala and staff are knowledgeable, kind, thoughtful, and efficient; patients feel well cared for.
• Dr. Selznick is attentive and caring, and patients feel welcomed.
• The monthly calls from Cece are caring and professional, helping patients between visits.
• The office environment is welcoming and the providers genuinely enjoy their work.

Cons

• A reviewer described the physical/annual wellness visit as very mediocre.
• A patient was annoyed by an additional bill after a visit and decided not to recommend the clinic.
• A first-time visitor called the experience terrible, citing poor customer service.
• A patient alleged racial bias and said they were ignored because of their race.
• A caller found it nearly impossible to reach a live person, noting a receptionist with a lack of empathy and professionalism.
• A reviewer criticized improper billing and poor customer service, stating they would not recommend the clinic.
• A patient stated that Dr Bala is not a good doctor and that they do not trust her judgement.
• A patient claimed the clinic stopped accepting Medicaid patients and also dropped Medicare patients.

Review

CFP Physicians Group in Casselberry is best suited for adults and seniors who prize continuity, thorough medical attention, and a true primary-care home. This practice shines for patients who want long-standing relationships with physicians who listen, explain clearly, and stay engaged in their health over time. It is especially well-suited for those managing chronic conditions who appreciate a PCP-led, coordinated approach, the convenience of on-site labs and diagnostic services, and the reassurance that comes from consistent care from doctors like Dr. Burrowes, Dr. Nagalapadi, and Dr. Bala. Families seeking a one-stop, patient-centered medical home where visits feel personal, unhurried, and tailored to individual needs will find CFP a strong fit.

That said, there are clear reasons to consider alternatives. The most persistent friction points in the reviews relate to billing and customer-service communications. Some patients report unexpected charges, coding questions, and slow responses from billing or front-desk staff, which can undermine confidence in an otherwise high-quality medical team. For those who prioritize an absolutely transparent, frictionless billing experience with guaranteed prompt callback responses and a streamlined, hassle-free intake, CFP may require additional scrutiny or comparison with other practices. Also, for individuals who rely on highly predictable scheduling or have had negative experiences with specific clerical interactions, an alternative clinic with a sharper emphasis on administrative consistency could feel less risky.

The core strengths at CFP offset most of the potential drawbacks. The medical team is repeatedly praised for its depth of knowledge, thoroughness, and genuine warmth. Patients describe doctors who take time to explain results, discuss the path forward, and engage in shared decision-making, rather than rushing through visits. The continuity aspect stands out: many patients have loyally returned for years, often forming a sense of being “in good hands” with a physician who truly follows their health journey. The staff, nurses, medical assistants, and especially teams like the Cece-driven follow-up program, consistently earns praise for attentiveness, courtesy, and practical help beyond the exam room. In addition, the practice offers a convenient, integrated care setting with on-site labs and imaging, which translates into fewer separate trips and quicker responses to health concerns.

However, the cons do not vanish simply because the clinical care wins praise. Billing irregularities and disputes recur in several reviews, including disputes over what constitutes an office visit versus a physical, and questions about co-pays and coding. A few patients report long or unresolved billing questions, limited returns on phone calls, and one notable instance of dissatisfaction with a front-desk interaction. The risk is real: even a superb clinician lineup can be undermined if the administrative experience feels opaque or inconsistent. Another caveat is the occasional interpersonal friction noted by a minority of patients, whether due to staffing changes or individual encounters, emphasizing that the front-line experience can color overall perception, even when medical care remains strong.

Despite these wrinkles, the pros tend to outweigh the cons for the target audience. The practice’s top-tier clinicians, particularly Dr. Burrowes and Dr. Nagalapadi, are repeatedly described as thorough, patient-centered, and capable of addressing complex medical questions with clarity. The sense of continuity, long-term relationships, proactive follow-ups, and a culture of listening and explanation, creates a powerful counterbalance to billing hiccups. For families considering long-term health management within a single, cohesive team, CFP offers a robust framework: reliable access to comprehensive evaluation, timely lab work, and coordinated referrals when specialists are needed, all anchored by physicians who convey genuine concern for patients’ well-being.

The practical takeaway is clear. CFP Physicians Group is a compelling pick for adults and seniors who want a dependable, personable primary care home with strong physician- and staff-level warmth, a history of thorough evaluations, and the convenience of integrated services. It is especially attractive for those who value continuity, clear communication about health issues, and consistent supportive follow-up. However, families with a low tolerance for billing uncertainty or with a strong preference for perfectly smooth administrative interactions should probe upfront how billing will be coded for annual physicals, what to expect in co-pays, and how quickly billing questions are triaged and resolved. If upfront clarity on those administrative details can be secured, CFP becomes an especially solid choice for building a durable, health-centered partnership.

In practical terms, a thorough visit to CFP to meet a few key physicians, observe the front-desk environment, and review a concrete billing outline is advisable. Identify a go-to physician, Dr. Burrowes, Dr. Bala, or Dr. Nagalapadi, whose style matches the family’s expectations, and request a documented plan for annual wellness, chronic-care management, and referrals. Leverage the on-site lab and imaging capabilities to minimize trips, and engage the Cece-led follow-up program to monitor wellness between visits. If those elements align with priorities, high-quality, attentive medical care delivered by trusted clinicians, with a responsive support team, CFP Physicians Group stands out as a practical, well-qualified backbone for ongoing health in Casselberry.

Located in Casselberry, Florida, this area offers convenient access to a variety of amenities and services that cater to seniors. With several pharmacies nearby, including Walgreens and CVS, residents have easy access to their medication needs. Transportation options are also readily available with the Altamonte Springs SunRail Station located just 2.4 miles away. In terms of dining options, there are various restaurants to choose from such as Cubans On The Run and Chick-Fil-A. For medical care, there are reputable physicians and hospitals within a short distance, including Florida Hospital Altamonte and Central Florida Endocrine. Additionally, there are cafes for socializing like Starbucks and leisurely activities such as theaters like AMC Altamonte Mall 18 for entertainment and enjoyment. With parks nearby for outdoor relaxation and places of worship like St Luke's Lutheran Church for spiritual fulfillment, this area provides a well-rounded environment for seniors looking to settle down in a vibrant community.

Pharmacies

• Walgreens (0.2 miles)
• Walmart Pharmacy (0.7 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Walgreens (2.8 miles)

Transportation

• Altamonte Springs SunRail Station (2.4 miles)
• Lynx Central Station (7.6 miles)

Restaurants

• Cubans On The Run (2.5 miles)
• Kappy's (2.6 miles)
• Jimmy Hula's (3.1 miles)
• Miller's Ale House - Altamonte Springs (3.4 miles)
• Chick-Fil-A (3.6 miles)
• Briarpatch Restaurant (3.6 miles)
• Prato (3.7 miles)

Physicians

• Ear Nose Throat Surgical Associates (2.7 miles)
• Altamonte Family Practice (2.7 miles)
• Central Florida Endocrine (2.7 miles)
• Florida Eye Clinic (3.1 miles)
• Central Florida Breast Center, PA (3.2 miles)
• Florida Cancer Specialists & Research Institute - Winter Park (3.2 miles)
• Longwood Family Health (4.7 miles)

Hospitals

• Florida Hospital Altamonte (3.1 miles)
• Winter Park Memorial Hospital (3.3 miles)
• Orlando VA Medical Center (4.5 miles)
• Adventist Health System (5.5 miles)
• FH Engineering Services (5.6 miles)
• Florida Hospital (5.6 miles)
• Florida Hospital- South Campus (5.6 miles)

Cafes

• Starbucks (3.7 miles)
• The Glass Knife (4.3 miles)
• Lineage Coffee Roasting (6.9 miles)
• Starbucks (7.3 miles)

Theaters

• AMC Altamonte Mall 18 (3.8 miles)
• Regal Winter Park Village & RPX (3.8 miles)

Parks

• Cranes Roost Park (3.9 miles)
• Blue Jacket Park (5 miles)
• Sunland Park (7.5 miles)

Places of Worship

• St Luke's Lutheran Church (5.6 miles)
• ISCF Masjid Al Rahman (6.5 miles)
• Orlando Filipino Seventh-Day Adventist Church (7.3 miles)