CFP Physicians Group in Cassellberry, FL

Pros

• The doctors are truly professional and the staff are excellent, with a pleasant and clean atmosphere.
• They consistently do a good job.
• Dr Burrowes's kindness and personal concern for patients is exemplary, and the staff are attentive, kind, and courteous.
• Dr Nagalapadi is a fantastic doctor who explains everything, outlines the way forward, and is never in a hurry.
• CFP has provided excellent, timely, compassionate care for many years; the providers are knowledgeable, friendly, and courteous.
• Dr Burrowes and the CFP team are fantastic and genuinely care about patients' well-being.
• The ARNP was thorough and hands-on in examining the vaccine site and coordinating bloodwork.
• Dr Venkatesh Nagalapadi is one of the most thorough, warm, personable, and knowledgeable doctors, making patients feel comfortable having him as their primary care physician.
• The office staff are professional, courteous, and patient-centered.
• Dr Bala and the CFP team are highly regarded; they are knowledgeable, kind, thoughtful, caring, and efficient.
• Ashley and Michelle provide warm, friendly service, making patients feel welcome and well cared for.
• The CFP physicians group is well run, with many patients praising the doctors and staff as trustworthy and effective.

Cons

• The reviewer described the experience as terrible and criticized the customer service.
• They were charged for a depression screening without prior disclosure and found it absurd.
• They were charged for an office visit and an annual physical, despite explaining it was an annual physical.
• It was nearly impossible for them to reach a live person by phone via option 3.
• They felt racial bias influenced their treatment and that they were ignored.
• They did not trust Dr Bala's judgement.
• They would not recommend CFP due to improper billing and poor customer service.
• The scheduling process and receptionist's lack of empathy and professionalism were concerning.

Review

CFP Physicians Group in Casselberry is best suited for adults who want a long-standing, relationship-based primary care home with clinicians who are highly knowledgeable, empathetic, and thorough. The physicians - notably Dr. Burrowes, Dr. Bala, and Dr. Nagalapadi - draw patients who value clear explanations, careful listening, and a proactive approach to health. The Casselberry office functions as a one-stop shop, offering convenient access to labs, imaging, and referrals, with a care style that emphasizes continuity and patient education. For families who prize a doctor who takes time to understand the full picture and follow through, this practice consistently delivers.

Those who may want to consider alternatives are those who must navigate tricky billing or insurance scenarios, or who require near-immediate scheduling and flawless front-desk responsiveness every time. Several reviews flag billing surprises - co-pays framed as separate visits after an annual physical - and questions about how screenings or codes are billed. A few accounts describe inconsistent customer service, including difficulty reaching the office by phone and a front-desk experience that felt dismissive. For patients whose insurance is buttoned tightly to particular payer rules, or who prioritize perfectly predictable administrative interactions, it pays to compare options elsewhere.

The core strengths - clinical excellence, patient-centered communication, and a genuine sense of care - often offset the administrative rough edges. Long-tenured patients praise the physicians for being thorough, approachable, and genuinely invested in outcomes. The practice earns high marks for reliability: timely appointments, clinicians who explain results clearly, and a culture of following up to ensure progress. The in-house convenience, from rapid bloodwork to on-site imaging, reduces friction and supports consistent care, especially for those managing chronic conditions or coordinating care with specialists. The supportive team environment, including attentive nurses and personable staff, reinforces trust across repeated visits.

Nevertheless, the less favorable threads deserve candid attention. Billing friction and occasional unexpected charges can sting, especially when expectations are set around a standard annual physical. Some reviewers report difficulty with calls or scheduling, and there are credible concerns about certain staff interactions that detract from the otherwise positive climate. There are also cautions about payer transitions and enrollment changes that can leave patients temporarily out of network, or facing gaps in coverage. While these issues do not erase the clinical strengths, they do create a meaningful hurdle for those who depend on precise, transparent billing and consistently responsive service.

For families weighing decisions, the practical path is to test fit with a concrete plan. Verify current insurance acceptance and typical billing codes before the first visit, request a clear explanation of any potential co-pays tied to routine preventive care, and ask which clinician will oversee ongoing care if continuity matters most. Schedule a first appointment with the anticipated PCP to judge communication style and responsiveness of the team. Observe how the front desk handles calls and how quickly the lab and imaging processes integrate with the visit. In short, when care quality and a warm, knowledgeable clinical team are paramount, CFP Physicians Group is a compelling choice; when administrative predictability and flawless payer handling dominate the decision, it is wise to explore a few other options as a comparison.

Located in Casselberry, Florida, this area offers convenient access to a variety of amenities and services that cater to seniors. With several pharmacies nearby, including Walgreens and CVS, residents have easy access to their medication needs. Transportation options are also readily available with the Altamonte Springs SunRail Station located just 2.4 miles away. In terms of dining options, there are various restaurants to choose from such as Cubans On The Run and Chick-Fil-A. For medical care, there are reputable physicians and hospitals within a short distance, including Florida Hospital Altamonte and Central Florida Endocrine. Additionally, there are cafes for socializing like Starbucks and leisurely activities such as theaters like AMC Altamonte Mall 18 for entertainment and enjoyment. With parks nearby for outdoor relaxation and places of worship like St Luke's Lutheran Church for spiritual fulfillment, this area provides a well-rounded environment for seniors looking to settle down in a vibrant community.

Pharmacies

• Walgreens (0.2 miles)
• Walmart Pharmacy (0.7 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Walgreens (2.8 miles)

Transportation

• Altamonte Springs SunRail Station (2.4 miles)
• Lynx Central Station (7.6 miles)

Restaurants

• Cubans On The Run (2.5 miles)
• Kappy's (2.6 miles)
• Jimmy Hula's (3.1 miles)
• Miller's Ale House - Altamonte Springs (3.4 miles)
• Chick-Fil-A (3.6 miles)
• Briarpatch Restaurant (3.6 miles)
• Prato (3.7 miles)

Physicians

• Ear Nose Throat Surgical Associates (2.7 miles)
• Altamonte Family Practice (2.7 miles)
• Central Florida Endocrine (2.7 miles)
• Florida Eye Clinic (3.1 miles)
• Central Florida Breast Center, PA (3.2 miles)
• Florida Cancer Specialists & Research Institute - Winter Park (3.2 miles)
• Longwood Family Health (4.7 miles)

Hospitals

• Florida Hospital Altamonte (3.1 miles)
• Winter Park Memorial Hospital (3.3 miles)
• Orlando VA Medical Center (4.5 miles)
• Adventist Health System (5.5 miles)
• FH Engineering Services (5.6 miles)
• Florida Hospital (5.6 miles)
• Florida Hospital- South Campus (5.6 miles)

Cafes

• Starbucks (3.7 miles)
• The Glass Knife (4.3 miles)
• Lineage Coffee Roasting (6.9 miles)
• Starbucks (7.3 miles)

Theaters

• AMC Altamonte Mall 18 (3.8 miles)
• Regal Winter Park Village & RPX (3.8 miles)

Parks

• Cranes Roost Park (3.9 miles)
• Blue Jacket Park (5 miles)
• Sunland Park (7.5 miles)

Places of Worship

• St Luke's Lutheran Church (5.6 miles)
• ISCF Masjid Al Rahman (6.5 miles)
• Orlando Filipino Seventh-Day Adventist Church (7.3 miles)