Health Matters

Pros

• Health Matters is led by Ruth Branson and is described as the best team of caregivers and office staff who work hard for those in need.
• Robin is described as absolutely wonderful and accommodating.
• The Health Matters team is praised as excellent, dedicated professionals who consistently go above and beyond to help clients.
• Clients are greeted by a warm and friendly staff who truly care.
• The new office manager brings fresh energy and is incredibly helpful and professional.
• The owner is dedicated to client happiness, offering male and female home health aides who are top-notch in quality and compassion.
• Clients have full control over their schedules, reflecting notable flexibility.
• Aides use an easy-to-navigate app that makes communication and scheduling seamless.
• Health Matters provides dependable, personalized care, with clients noting their loved ones love their current aides.

Cons

• Health Matters leaves patients unattended for days at a time.
• Health Matters does not work all the hours they are hired to provide.
• Health Matters does not notify the patient if their health aide tests positive for COVID-19.
• Health Matters' coverage-while-on-vacation communication is terrible, with no record of calls to send caregivers.
• Health Matters has had thieves and drug addicts working for them.
• Health Matters frequently changes caregivers and schedules, causing inconsistency and upset.
• One reviewer urged others not to use Health Matters.

Review

Health Matters has built a long-standing reputation in in-home health care, guided by Ruth Branson, RN, BSN, who has led the company since 1996. Across multiple families and caregivers, the thread that runs through the feedback is a sense of a committed team and a leadership that genuinely cares about helping those in need. Several people recount personal experiences that feel personal and reassuring, with praise for the office staff and the caregivers who come into clients' homes. One reviewer directly shared a strong endorsement: "You won't be sorry when you call Health Matters," underscoring a belief that the agency consistently earns client trust through its service.

Numerous testimonials highlight the warmth and effectiveness of individual caregivers. Robin, in particular, is recalled as "absolutely wonderful," and other clients note that the team is easy to work with and accommodating. The sentiment is echoed by many who say the staff are "dedicated professionals" who routinely go above and beyond to support clients and their families. Words like "exceptional service," "wonderful," and "accommodating" recur, painting a picture of a company whose frontline workers strive to deliver compassionate, hands-on care in the home environment.

The reviews consistently frame Health Matters as a company that takes client well-being seriously. Families speak of staff who are not only professional and knowledgeable but also deeply committed to their clients' comfort and safety. The organization's leadership is described as devoted to client happiness and to maintaining high standards of care. Several comments emphasize the availability and reliability of the team, with families feeling that their loved ones are treated with dignity and respect.

A prominent theme across the feedback is the balance between personalization and flexibility. Clients value the ability to choose caregivers (including male and female aides), as well as the flexibility to tailor schedules to fit their needs. The introduction of user-friendly technology is frequently praised: an app that makes scheduling and communication easier, and a system that lets families log in to view schedules, rate, and request specific caregivers. The ability for families to stay informed and involved is repeatedly cited as a key benefit, offering "peace of mind" and a sense of empowerment over care decisions. One reviewer even notes that the new office manager has brought "fresh energy" to the operation, while several others commend the owner's hands-on approach to ensuring client satisfaction.

Several reviews reference the digital tools and process improvements that support continuity of care. The technology is described as making communication seamless and helping families feel in control of their loved ones' care. Statements like Health Matters not only provides care but also delivers "peace of mind" signal a broader view of home health services - one that includes clear updates, responsive scheduling, and transparency about who is providing care and when. The overall tone is that Health Matters has grown into a capable, technology-enabled agency that respects and supports families through a collaborative care model.

Beyond the praise, there are a few more critical notes that temper the overall impression. Some reviewers describe challenges with consistency and coverage, especially when a caregiver takes vacation or when there are issues with finding suitable temporary coverage. One review notes difficulties with communications around finding coverage, including not finding a record of calls to arrange substitutes, and concerns about language accessibility for clients who may rely on translation. A number of comments express frustration about consistency in staffing and scheduling, with expectations for reliable, predictable caregiver availability sometimes not being met. In one particularly pointed account, a reviewer expressed a strong desire for better consistency and warned others not to use the company if they could avoid it, highlighting the impact inconsistent care can have on an elderly family member.

Further negative anecdotes describe situations where clients felt unattended or unsettled by gaps in service, including critiques about patients being left unattended for days or not being notified when a caregiver tested positive for illness. Some remarks characterize the experience as routine, with accusations about missed hours and insufficient communication around care coverage. While these perspectives contrast with the majority of praise, they provide a complete view of the spectrum of experiences some families have encountered and emphasize the importance of clear communication, dependable scheduling, and reliable staffing in home health care.

Taken together, the body of reviews paints Health Matters as a company with a strong, enduring commitment to compassionate, professional in-home care, guided by experienced leadership and supported by a team of dedicated caregivers. The client-centered approach - emphasizing flexibility, family involvement, and clear, timely updates - appears to be a defining strength that many families rely on with gratitude. At the same time, there are concerns raised about consistency, coverage during caregiver absences, and communication gaps that some families have experienced. Prospective clients may want to weigh these positives and concerns, perhaps by asking about current scheduling practices, caregiver matching, and the agency's process for rapid coverage when a caregiver is unavailable. Overall, Health Matters stands out for its long-standing leadership, compassionate care, and technology-assisted involvement, while acknowledging that, like any home health provider, it can face challenges in delivering perfect consistency for every client every day.

This area of Brooksville, Florida offers a convenient and vibrant location for seniors looking to settle down. With numerous parks such as Tom Varn Park and Veterans Memorial Park nearby, there are plenty of opportunities for outdoor recreation and relaxation. The abundance of healthcare options including Physicians like Nature Coast Center for Primary Care and Pharmacies like Winn-Dixie make accessing medical care easy and convenient. Additionally, the variety of restaurants such as Chop Block Grill and cafes like Rising Sun Bistro & Market provide a diverse selection for dining out. With proximity to hospitals like Brooksville Regional Hospital, reliable transportation options like Enterprise Rent-A-Car, and places of worship such as Temple Beth David Jewish Center nearby, this area offers a well-rounded community for seniors looking to live comfortably in Brooksville.

Parks

• Tom Varn Park (0.3 miles)
• Veterans Memorial Park (9.3 miles)

Physicians

• Nature Coast Center for Primary Care (0.5 miles)
• Coppedge Eyecare (0.6 miles)
• Florida Premier Medical Care (0.6 miles)
• Davit Medical Group (0.7 miles)
• Dr Saleh - Neuro Center (2.5 miles)
• Jerry Jacobs, MD (3.1 miles)
• Nature Coast Center for Primary Care (3.1 miles)

Pharmacies

• Sunshine Wellness Center (0.6 miles)
• Winn-Dixie (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Dynamic Pharmaceuticals (6.3 miles)
• Good Shepherd Pharmacy (6.5 miles)
• Walgreens (6.5 miles)
• CVS Pharmacy (6.6 miles)

Restaurants

• Chop Block Grill (0.7 miles)
• Opinions Lounge (0.7 miles)
• Pizza Hut (1.3 miles)
• Coney Island Drive Inn (1.5 miles)
• Florida Cracker Kitchen (1.5 miles)
• Buffet City (6.1 miles)
• Twistee Treat (6.2 miles)

Cafes

• Rising Sun Bistro & Market (1.2 miles)
• Panera Bread (6.2 miles)
• Starbucks (6.3 miles)
• Kekes Breakfast Café (6.3 miles)
• Cafe Masaryktown (8.3 miles)
• Jam's Breakfast & Lunch Cafe (9.2 miles)

Hospitals

• Brooksville Regional Hospital (2.4 miles)
• HCA Healthcare (7.9 miles)

Transportation

• Enterprise Rent-A-Car (3.7 miles)
• Hernando County Airport Industrial Park (6.3 miles)

Theaters

• Zota Beacon Theaters (6.6 miles)

Places of Worship

• Crosspoint Church Future Main Campus (7 miles)
• Temple Beth David Jewish Center (8.7 miles)
• Christian Church in the Wildwood (9.3 miles)