Health Matters in Brooksville, FL

Pros

• Health Matters has truly been a lifesaver for families caring for loved ones.
• The agency has reduced the anxiety of families regarding caregiving.
• They are flexible with hourly minimums, making them the best fit for many families.
• Clients have full control over their schedules thanks to Health Matters' flexibility.
• The staff is compassionate, professional, and goes above and beyond to help clients.
• The owner, Ruth, is a compassionate leader who cares about clients and caregivers.
• The home health aides are attentive, patient, and highly skilled.
• The easy-to-use app keeps scheduling and communication seamless and organized.
• Health Matters delivers peace of mind through outstanding, personalized care.

Cons

• They leave patients unattended for days at a time.
• They do not work all the hours they are hired to by their patients.
• They do not notify the patient if their health aide is positive for COVID-19.
• The substitute did not follow the directions left by the permanent aide, causing tasks to be overlooked for a week.
• The policy that makes the patient fully responsible for accidents when an aide drives, even if the aide or the other driver is negligent, is unfair.
• The reviewer urged others not to hire Health Matters, claiming patient health does not matter to them.
• The reviewer described the service as terrible.

Review

Health Matters in Brooksville, FL is best suited for families seeking flexible, in-home support for older adults, particularly those navigating early to mid-stage dementia, who want control over care hours and caregiver matching without locking into rigid, one-size-fits-all schedules. This agency earns its strong reputation from leadership that prioritizes client communication, a personable office culture, and an approach that puts family input at the forefront. It works best when a household desires direct access to a trusted owner-led team, and when technology is a facilitator, an intuitive app that streamlines scheduling, updates, and caregiver selection. In short, Health Matters shines for families that value personalization, responsiveness, and a hands-on, involved care dynamic.

Those who may want to consider alternatives are clear: households that require absolute timetable rigidity or near-perfect consistency every single week, with guaranteed ongoing coverage by the same caregiver, may struggle here. A subset of reviews highlights last-minute substitutions, gaps when a caregiver is on vacation, and inconsistent adherence to care instructions by substitutes. Transportation arrangements also surface as a practical hurdle for some families, especially when a ride to appointments is needed and driving permissions or costs become a sticking point. For families dealing with high-risk safety concerns, or those needing around-the-clock, uninterruptible supervision, other providers with more formalized back-up staffing and stricter backup policies could feel more reliable.

The most persuasive positives here are what most families will find worth paying for: genuine flexibility, attentive communication, and a high-touch, responsive leadership. The owner and senior staff are repeatedly described as compassionate and committed, with a long-standing track record in the field. Caregivers are praised for professionalism, empathy, and the ability to tailor daily routines to individual needs. The app-based scheduling and family-facing updates empower relatives to see who is coming and what tasks are completed, and to request preferred caregivers. These features translate into real peace of mind for families juggling medical appointments, daily living tasks, and the emotional weight of dementia care. When care plans are well-communicated and tuned to a patient’s rhythms, Health Matters can feel like a trusted, consistent presence in a challenging season.

Another strength is the organization’s longevity and the sense that quality care is a core mission rather than a transient service. Health Matters has been operating for decades, with staff who are often invested across years, not months. Praise frequently lands on the combination of compassionate aides and professional office staff who facilitate access, updates, and coordination. Families underscore improvements over time, the system, the app, and the staff roster have evolved in ways that give families more visibility and more control. For many, that evolution translates into better alignment between patient needs and caregiver capabilities, which is a meaningful differentiator in the in-home-care landscape.

Yet the service comes with discernible caveats. A minority of reviews voice serious reservations: some families report that patients are left unattended for extended periods, hours are not consistently delivered, or substitutions do not faithfully follow documented care plans. There are also concerns about the practical implications of caregiver turnover and the difficulty of coordinating coverage when a regular aide is away. Transportation arrangements and driving can introduce cost and liability questions, particularly when it involves a patient and an aide sharing a vehicle. While these points do not negate the overall value proposition, they do warrant proactive risk management: insist on written back-up coverage standards, specify caregiver assignments in advance, and establish clear expectations for transportation and adherence to care plans.

For families facing these realities, Health Matters remains a compelling option, but with a disciplined decision framework. The key is matching the arrangement to the household’s tolerance for scheduling variability and the patient’s need for stable routines. When the priority is flexible, highly attentive care with a strong sense of ownership from leadership, Health Matters delivers measurable value: empowered families, transparent communication, and care teams that care deeply. If the priority is unyielding consistency, same caregiver, same hours, reliable daily routine with minimal disruption, consider a provider known for rigid staffing guarantees and a more formalized backup model. In either path, concrete steps matter: convene a sit-down with the office to lay out a care plan, request a trial period with a defined backup strategy, verify driving arrangements and liability safeguards, and confirm how substitutions will be managed so they align with the patient’s preferences.

Ultimately, Health Matters stands out for families who want a person-centered, adaptable approach led by a seasoned team that makes families feel heard and involved. It is a strong match for dementia care in the home when flexibility, timely communication, and caregiver compatibility trump the need for unchanging schedules. For those who cannot compromise on consistent staffing or who demand guaranteed, day-in and day-out coverage, exploring alternatives with clearer back-up protocols may be prudent. The decision to move forward should begin with a candid discussion about expectations, a written care plan, and a concrete plan for substitutions and transportation, ensuring the arrangement remains a dependable source of support rather than a source of new stress.

This area of Brooksville, Florida offers a convenient and vibrant location for seniors looking to settle down. With numerous parks such as Tom Varn Park and Veterans Memorial Park nearby, there are plenty of opportunities for outdoor recreation and relaxation. The abundance of healthcare options including Physicians like Nature Coast Center for Primary Care and Pharmacies like Winn-Dixie make accessing medical care easy and convenient. Additionally, the variety of restaurants such as Chop Block Grill and cafes like Rising Sun Bistro & Market provide a diverse selection for dining out. With proximity to hospitals like Brooksville Regional Hospital, reliable transportation options like Enterprise Rent-A-Car, and places of worship such as Temple Beth David Jewish Center nearby, this area offers a well-rounded community for seniors looking to live comfortably in Brooksville.

Parks

• Tom Varn Park (0.3 miles)
• Veterans Memorial Park (9.3 miles)

Physicians

• Nature Coast Center for Primary Care (0.5 miles)
• Coppedge Eyecare (0.6 miles)
• Florida Premier Medical Care (0.6 miles)
• Davit Medical Group (0.7 miles)
• Dr Saleh - Neuro Center (2.5 miles)
• Jerry Jacobs, MD (3.1 miles)
• Nature Coast Center for Primary Care (3.1 miles)

Pharmacies

• Sunshine Wellness Center (0.6 miles)
• Winn-Dixie (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Dynamic Pharmaceuticals (6.3 miles)
• Good Shepherd Pharmacy (6.5 miles)
• Walgreens (6.5 miles)
• CVS Pharmacy (6.6 miles)

Restaurants

• Chop Block Grill (0.7 miles)
• Opinions Lounge (0.7 miles)
• Pizza Hut (1.3 miles)
• Coney Island Drive Inn (1.5 miles)
• Florida Cracker Kitchen (1.5 miles)
• Buffet City (6.1 miles)
• Twistee Treat (6.2 miles)

Cafes

• Rising Sun Bistro & Market (1.2 miles)
• Panera Bread (6.2 miles)
• Starbucks (6.3 miles)
• Kekes Breakfast Café (6.3 miles)
• Cafe Masaryktown (8.3 miles)
• Jam's Breakfast & Lunch Cafe (9.2 miles)

Hospitals

• Brooksville Regional Hospital (2.4 miles)
• HCA Healthcare (7.9 miles)

Transportation

• Enterprise Rent-A-Car (3.7 miles)
• Hernando County Airport Industrial Park (6.3 miles)

Theaters

• Zota Beacon Theaters (6.6 miles)

Places of Worship

• Crosspoint Church Future Main Campus (7 miles)
• Temple Beth David Jewish Center (8.7 miles)
• Christian Church in the Wildwood (9.3 miles)