Surrey Place Convalescent Center in Bradenton, FL

Seniors.FYI Elite Community Awards

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Pros

• Mom was shown courtesy and kindness from check-in to discharge.
• Staff treated Mom with dignity, spoke directly to her, and called her by name.
• Nurses, CNAs, and physical therapists got to know Mom's idiosyncrasies and encouraged her to improve.
• Administration was helpful and informative.
• The Activities Director always had something fun on the schedule.
• The facility was clean, and meal options were plentiful and tasty.
• The staff at Surrey Place was a shining light during a difficult time.
• The facility was very clean, with no clutter in the hallways, and front desk personnel were courteous and helpful.
• They provide excellent personal care; Mom is always clean and dressed with care.
• The staff truly cares about each resident and treats them with respect and kindness.
• Surrey Place is top notch, with caring staff and a welcoming, family-like atmosphere.
• Surrey Place has brought joy to my dad; they treat him well.

Cons

• Some reviewers described the staff as sadly short staffed, impacting the quality of care.
• One account stated that weekends were not served meals and the food was cold and hard, with inadequate assistance.
• A reviewer labeled it the worst place for elderly care, noting lack of shower assistance, ignored call lights, diabetic-inappropriate meals, and long delays for nurses and medications.
• Another review described a horrible, neglectful environment, including a dismissive doctor and delayed emergency response that contributed to a relative’s death.
• There were reports of unkindness from shift nurses and slow responses to call lights.
• A commenter criticized discharge planning and lack of guidance from administrative staff after hospital transfers.

Review

Surrey Place Convalescent Center in Bradenton is best suited for families seeking skilled nursing and rehab care delivered with genuine warmth, consistent leadership, and a markedly person-centered approach. It works well for residents who respond to a hands-on, relational staff culture where nurses, CNAs, and therapists know the individual, speak to them by name, and tailor routines to fit idiosyncrasies. The community's long-tenured administration and engaged Director of Nursing signal stability, and the emphasis on dignity, daily progress, and family communication makes it a strong fit for seniors who want to feel listened to and respected during recovery or ongoing care.

That said, some families should consider alternatives. If a loved one requires near-constant, high-alert supervision or has a history of sensitivity to staffing gaps, the occasional reports of short-staffing, especially on weekends, may be a nontrivial risk. Others who cannot tolerate inconsistent call-light response times, or who have had negative experiences with discharge planning or chart access, may prefer settings with a more uniform staffing model or stricter process controls. Families who prioritize flawless weekend service, perfectly predictable meal schedules, or zero risk of any care lapse may find the variability in experiences at Surrey Place worth exploring elsewhere before committing.

The strongest positives here, cleanliness, engaging therapy, and a culture of communication, substantially offset many drawbacks. Residents frequently praise the cleanliness and lack of clutter, which helps safety and independence. The therapy team earns repeated kudos for progress with mobility and balance, and the nursing staff is repeatedly described as caring, attentive, and knowledgeable about individual care plans. Families report regular care meetings, proactive wound and weight monitoring, and reliable assistance with daily activities. Administrators and front-line leaders who remain visible and accessible help families feel informed and involved, creating a sense that the facility is more like a well-managed family home than a sterile, impersonal institution.

The anecdotal evidence of care quality frequently centers on personal connections and measurable gains. Several reviews highlight nurses and aides who go beyond basics to hold hands, provide gentle encouragement, and celebrate small milestones in rehab. Therapists like Sierra, Sarah, and others are named as especially effective, described as patient, optimistic, and skillful at coaching residents through difficult tasks. The atmosphere, described as welcoming and home-like, reinforces trust for families navigating transitions, whether rehab, long-term care, or returning home after a stay. The physical plant, large rooms, attractive décor, and well-kept common areas, supports comfort and a sense of normalcy during recovery or ongoing care.

Nevertheless, the flip side cannot be ignored. A subset of reviews spots persistent concerns: weekend staffing gaps and delayed nurse responses, inconsistent food quality, and instances of miscommunication that complicated discharge planning or medication routines. Some families report unkind or disengaged shifts, gaps in information sharing, and even difficult patient experiences related to pain management and safety during transfers. A few accounts describe discharge paperwork mishandling or failure to coordinate with outside providers, and there are mentions of specific staff not meeting expectations for professionalism. While these voices are not universal, they underscore a real variability in day-to-day experience that must be weighed carefully.

The bottom line for decision-making is clear. Surrey Place offers a compelling blend of compassionate, capable care, a stable leadership team, strong rehabilitation services, and a clean, engaging environment. It is a particularly strong choice for families who value personalized attention, transparent family communication, and steady progress in rehab or chronic nursing care. It may be less suitable for those whose risk tolerance is low for occasional staffing gaps, or for families who require near-perfect consistency in weekend coverage and discharge processes. Prospective residents should plan thorough, in-person conversations with the Director of Nursing and care coordinators, request to observe a therapy session, review current staffing levels for weekends, and sit in on a care-planning meeting. Come prepared with questions about call-light response times, meal schedules, and discharge timelines to ensure expectations align with the lived experience. In the right circumstances, Surrey Place can feel like a supportive, almost familial home where families trust that their loved one is known, cared for, and guided toward meaningful recovery and dignified daily life.

This area of Bradenton, Florida offers a convenient and accessible location for senior living. With a variety of physicians' offices nearby, including West Coast Pediatrics and Gastroenterology Associates of Manatee, residents have easy access to healthcare services. In addition, there are pharmacies such as Winn-Dixie and Walgreens within close proximity for medication needs. The presence of H2u hospital also provides peace of mind in case of emergencies. For leisure activities, GT Bray Park is just a short distance away, offering opportunities for outdoor recreation. There are also several dining options available, including Sage Biscuit Cafe and Tijuana Flats. Overall, this area provides a well-rounded environment that caters to the needs and interests of seniors looking to settle in Bradenton.

Physicians

• Charles-Logan, Constance Dr-West Coast Pediatrics (0.2 miles)
• Manatee Gynecology PA (0.3 miles)
• Neurospinal Associates PA (0.4 miles)
• Gastroenterology Associates of Manatee (0.4 miles)
• Palma Sola Neurology Associates (0.5 miles)
• West Coast Pediatrics (0.5 miles)
• Charles C. Tomeo, DMD (0.5 miles)

Hospitals

• H2u (0.3 miles)
• State College of Florida, Manatee-Sarasota (3.3 miles)
• Family Birthplace (3.6 miles)

Parks

• GT Bray Park (0.4 miles)
• Bradenton Riverwalk (3.3 miles)
• Ringling Bayfront Park (7.8 miles)

Pharmacies

• Winn-Dixie (1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Winn-Dixie (1.6 miles)
• Walgreens (2.2 miles)

Places of Worship

• West Bradenton Baptist Church (1 miles)

Cafes

• Starbucks (1.1 miles)
• Metro Diner (1.3 miles)
• Starbucks (1.7 miles)
• Starbucks (3.5 miles)
• Starbucks (7.1 miles)
• Starbucks (8 miles)

Restaurants

• Sage Biscuit Cafe (1.3 miles)
• Shake Pit (1.6 miles)
• Jeremiah's Italian Ice (2.1 miles)
• Cracker Barrel (2.4 miles)
• Tijuana Flats (2.5 miles)
• Chick-Fil-A (3 miles)
• PIER 22 Restaurant Patio Catering (3 miles)

Theaters

• Regal Oakmont (1.4 miles)

Transportation

• Concourse B (7.4 miles)
• TSA Pre-Check (7.4 miles)
• Sarasota-Bradenton International Airport (SRQ) (7.5 miles)
• Baggage Claim (7.5 miles)