Surrey Place Convalescent Center

Pros

• Surrey Place is very clean with uncluttered hallways that enhance safety for residents.
• The front desk staff are courteous and helpful.
• The staff provides excellent personal care; residents are kept clean and well dressed.
• They monitor residents' weight and eating habits and hold quarterly care plan reviews.
• The staff truly cares about each resident.
• The administrator is long-tenured and highly involved.
• Visiting Surrey Place feels like being with family.
• The therapists are wonderful and patient, helping residents regain strength and balance.
• The nurses are attentive, compassionate, and valued by families.
• Surrey Place is professional, comfortable, and client-centered.
• The facility is attractive, well-maintained, and consistently clean.
• The overall atmosphere is one of care, positivity, and dedication.

Cons

• The facility is described as sadly short-staffed.
• On Saturdays and Sundays, residents reportedly do not receive service, and the food is cold and hard.
• Staff are described as having to manage up to 15 patients, leading to delays.
• Room visits are not made all day, and staff allegedly complain when help is requested.
• A reviewer cautions others not to take elderly there.
• Rehab is described as minimal, leaving the patient in a wheelchair watching TV.
• Neglect and safety concerns are raised, including ignored nurse call lights, not helping a resident shower, inappropriate diabetic meals, and long waits for bedpans or meds.
• These experiences lead to the conclusion that the reviewer would not recommend Surrey Place.

Review

Surrey Place emerges in these accounts as a care community that many families hold in high regard for its warmth, cleanliness, and the moment-to-moment dedication of its caregivers. Across numerous visits and long-term placements, the overarching impression is one of a place that genuinely aims to treat residents with dignity and compassion. The experiences run the gamut from heartfelt gratitude for individual staff members to appreciation of a well-kept, organized environment that feels safe and welcoming to both residents and visitors. Several families repeatedly mention how their loved ones seem to be treated with care that goes beyond routine tasks, with attention to cleanliness, personal presentation, and ongoing communication about health and wellness.

Cleanliness and safety are prominent themes. Several reviewers point out that Surrey Place is very clean, with uncluttered hallways that help keep pathways safe for residents who may have mobility issues. The facility is described as well-decorated, bright, and well-maintained, with large rooms that feel comfortable and home-like. The physical environment, including the grounds and interior spaces, is frequently cited as inviting and well-kept, contributing to a sense of well-being during visits. Even the days when there is surgery-like urgency or stress, the facility's appearance and safety-conscious design provide a foundation for confident care.

Care for long-term residents and proactive family involvement appear as core strengths. One reviewer notes that their mother has lived there for more than five years and consistently receives excellent personal care, including regular cleaning, dressing, and proactive communication about wounds or sore spots. The center's approach includes weight tracking, eating habit monitoring, and formal quarterly care plan reviews, underscoring a structured, ongoing approach to health management. Families frequently mention that staff reach out with updates and that the care plans are reviewed with them, which helps ease the worries that come with a loved one needing ongoing assistance.

Leadership, staff culture, and the sense of family within Surrey Place come up repeatedly as standout features. The administrator is described as having more than 30 years with the facility, and the Director of Nursing is portrayed as deeply involved and knowledgeable about residents' needs. Reviewers emphasize that the staff are consistently smiling, patient, and genuinely caring, with particular commendations for individuals such as Sharon, Sierra, Sarah, Kevin, Molly, Deb, and Matilda. The sense that visiting Surrey Place feels like visiting family is a common thread, with several accounts indicating that the staff's dedication and warm attitudes create a supportive atmosphere for both residents and their families.

Therapy and rehabilitation are highlighted as strong points for many residents. Comments about physical therapy (PT) and other rehab services describe tangible progress and improved function, with one reviewer noting that their father regained substantial abilities under staff care and another praising the PT team for excellent work. Families frequently express gratitude for therapists who bring optimism and gentle encouragement, helping residents regain confidence and strength. The overall impression is that Surrey Place offers well-organized rehab services that work in concert with nursing care to promote independence and safety.

Individual staff members are repeatedly spotlighted for the meaningful difference they make. In addition to therapists, caregivers and support staff earn high praise for going above and beyond - whether it's Sierra's exceptional bedside care, nurses who consistently meet needs, or kitchen staff like Brenda who contribute positively to the daily experience. Reviewers describe staff as patient, kind, and capable, underscoring that the human connection is a core element of the positive experiences at Surrey Place. Several families express confidence that their loved ones are treated as more than just residents - that caregivers take the time to build trusting relationships, recognize changes in condition, and respond with attentiveness.

Yet not every account is free of concerns. A smaller portion of reviews recount difficult days marked by understaffing, particularly on weekends, when meals are reportedly cold and service can be delayed. One reviewer recalls a day when a nurse did not come to the room, the call light went unanswered, and tasks such as assisting with showers or managing a diabetic diet were not timely; this perspective paints a stark contrast to the more common praise and underscores the ongoing challenge of staffing and resource allocation. There are also mentions of frustration with wait times for bedpan assistance or medications, and a strong admonition against placing a loved one in Surrey Place due to perceived neglect or pain, highlighting that experiences can vary significantly between residents and shifts.

There are broader notes about access and administrative experiences. Some reviewers recount positive experiences during visits and admissions - staff helping with logistics, a clean and inviting facility, and a sense that the place can be a good fit for rehab and recovery. Others mention practical hurdles, such as issues with insurance acceptance or difficulties communicating by telephone, including a frustrating moment when calls to reach a long-time friend went unanswered. These anecdotes remind prospective families that, while the community is widely praised for its care and environment, real-world processes and coverage considerations can influence the overall experience.

In sum, Surrey Place is portrayed as a community with many strengths: a clean, safe, and pleasant physical setting; a culture of genuine care driven by long-tenured leadership and a devoted team; and a track record of helping residents improve through thoughtful therapy and attentive nursing. Families frequently express deep gratitude for the personalized attention their loved ones receive and for the way caregivers forge meaningful relationships. At the same time, there are legitimate concerns about staffing consistency, particularly on weekends, and some experiences where residents' needs were not met as promptly as families would hope. For families considering Surrey Place, the picture that emerges is one of a facility with a strong foundation of care and community, tempered by the realities of staffing and day-to-day operational challenges that can affect individual days.

This area of Bradenton, Florida offers a convenient and accessible location for senior living. With a variety of physicians' offices nearby, including West Coast Pediatrics and Gastroenterology Associates of Manatee, residents have easy access to healthcare services. In addition, there are pharmacies such as Winn-Dixie and Walgreens within close proximity for medication needs. The presence of H2u hospital also provides peace of mind in case of emergencies. For leisure activities, GT Bray Park is just a short distance away, offering opportunities for outdoor recreation. There are also several dining options available, including Sage Biscuit Cafe and Tijuana Flats. Overall, this area provides a well-rounded environment that caters to the needs and interests of seniors looking to settle in Bradenton.

Physicians

• Charles-Logan, Constance Dr-West Coast Pediatrics (0.2 miles)
• Manatee Gynecology PA (0.3 miles)
• Neurospinal Associates PA (0.4 miles)
• Gastroenterology Associates of Manatee (0.4 miles)
• Palma Sola Neurology Associates (0.5 miles)
• West Coast Pediatrics (0.5 miles)
• Charles C. Tomeo, DMD (0.5 miles)

Hospitals

• H2u (0.3 miles)
• State College of Florida, Manatee-Sarasota (3.3 miles)
• Family Birthplace (3.6 miles)

Parks

• GT Bray Park (0.4 miles)
• Bradenton Riverwalk (3.3 miles)
• Ringling Bayfront Park (7.8 miles)

Pharmacies

• Winn-Dixie (1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Winn-Dixie (1.6 miles)
• Walgreens (2.2 miles)

Places of Worship

• West Bradenton Baptist Church (1 miles)

Cafes

• Starbucks (1.1 miles)
• Metro Diner (1.3 miles)
• Starbucks (1.7 miles)
• Starbucks (3.5 miles)
• Starbucks (7.1 miles)
• Starbucks (8 miles)

Restaurants

• Sage Biscuit Cafe (1.3 miles)
• Shake Pit (1.6 miles)
• Jeremiah's Italian Ice (2.1 miles)
• Cracker Barrel (2.4 miles)
• Tijuana Flats (2.5 miles)
• Chick-Fil-A (3 miles)
• PIER 22 Restaurant Patio Catering (3 miles)

Theaters

• Regal Oakmont (1.4 miles)

Transportation

• Concourse B (7.4 miles)
• TSA Pre-Check (7.4 miles)
• Sarasota-Bradenton International Airport (SRQ) (7.5 miles)
• Baggage Claim (7.5 miles)