Comfort Keepers

Pros

• Comfort Keepers provides truly caring help and support for elderly loved ones.
• The onboarding staff make the process easy and understandable and work with families to ensure their loved ones receive the care they need.
• Through Comfort Keepers, families have a wonderful team of caregivers and administrative nurses taking care of their loved ones.
• The caregivers handle a wide range of needs, including transportation, meal preparation, and assistance with activities of daily living.
• The nurses coordinate care, manage medications, and monitor temperatures, blood pressure, and oxygen levels.
• They introduce families to strategies for coping with evolving care needs.
• They are truly professional, and families are grateful for the services provided.
• Matilde Jean Louise and Garfield Barnes have provided excellent care.
• Roseline is a highly competent aide who is caring, knowledgeable, and hardworking.
• Yzette Leccima is an exceptional worker who is caring, professional, and goes above and beyond.

Cons

• Comfort Keepers was described as the worst home health care agency imaginable.
• They were accused of horrible service and very bad management.
• The company was said to lie, be rude, and nasty.
• It was warned to run the other way because the company will screw you and doesn't care.
• An office manager was called totally incompetent, and the successor allegedly contradicted prior statements and avoided responsibility for mistakes.
• The staff were claimed to have no people or customer service skills.

Review

Comfort Keepers has inspired a broad chorus of praise from families seeking in-home support for aging loved ones, with many describing a deeply compassionate and capable approach to daily care. Across multiple stories, onboarding is framed as a smooth, understandable process, and the agency is consistently praised for working closely with families to tailor care to each person's needs. The result, for many, is a sense of relief during a stressful time, with caregivers and nurses coordinating effectively to keep loved ones safe, comfortable, and able to maintain their independence at home.

In several accounts, the day-to-day work of caregivers and administrative staff is highlighted as the heart of the service. Families recount how caregivers assist with transportation to shopping and appointments, prepare meals, and help with activities of daily living, while the nurses coordinate medical care, monitor temperatures, blood pressure, and oxygen levels, and adjust care plans as conditions change. The consistency of this support has made an impression, as staff members are described as patient, understanding, and remarkably reliable, with families noting that changes and adjustments are communicated promptly to keep everyone aligned.

A number of individual caregivers stand out in these narratives. Matilde Jean Louise and Garfield Barnes are repeatedly acknowledged for delivering excellent hands-on care, with families appreciating the way they engage with patients and support families in the process of caregiving. The sense that staff members are not only competent but genuinely invested in their patients' wellbeing comes through strongly, with families describing caregivers who notice what makes a loved one more comfortable, who respond quickly, and who bring a calm, professional demeanor to challenging situations. Beyond direct care, the staff are also praised for offering strategies to cope with changing conditions and for taking steps to keep patients safe and content.

Other caregivers receive heartfelt commendations as well. Roseline is described as a great aide who is competent, caring, honest, and hard-working, with families noting that Comfort Keepers feels like an agency with a heart because of her dedication. Yzette Leccima is highlighted as exceptionally caring and professional, with stories about going above and beyond on a daily basis. Families often express gratitude for the way these aides become part of the family, providing not just practical help but also warmth, respect, and a sense of security for both patients and their loved ones.

The experience of working with Comfort Keepers extends beyond the caregivers to include office personnel and the coordinators who manage scheduling and communication. Colleen in the office is repeatedly praised for her helpfulness in finding the right people and for being kind, supportive, and understanding as needs evolve. The recurring theme is that the team as a whole maintains open lines of communication and a genuine desire to match families with caregivers who fit their specific needs, creating relationships that feel trusted and dependable over time.

For many families, a caregiver's bedside presence during hospital or hospice moments underscored the value of Comfort Keepers. One particularly vivid set of memories recalls receiving timely companionship when a loved one was hospitalized after a major heart attack, with Comfort Keepers stepping in to provide essential companionship and peace of mind during a time when hospital care alone felt insufficient. In these moments, Colleen and the accompanying companions are remembered with gratitude for offering support, gentleness, and practical assistance, helping families navigate fear and uncertainty.

Equally meaningful are the stories of comfort and confidence when caregivers help a loved one live at home with ongoing needs. Testimonies describe the relief of knowing that a capable companion is there daily to help with chores, monitor well-being, and support independence. Across experiences, families celebrate the way Comfort Keepers blends compassionate care with practical, dependable service, allowing elderly parents and grandparents to maintain familiar routines and a sense of normalcy in their own homes.

Amid the overwhelmingly positive feedback, there is also a note of caution from a minority of reviews that reference dissatisfaction with management. Some families describe encounters with ineffective leadership and communication gaps, and they recount experiences that fell short of expectations. While these voices are not the majority, they serve as a reminder that, like any service that relies on a broad team, the experience can vary by location and individual circumstances. In response, many families emphasize that the strongest part of Comfort Keepers' value is in the day-to-day relationships with the caregivers and nurses who show up with empathy, skill, and a readiness to adapt to changing needs.

Taken together, the stories paint a portrait of a home health care provider that many families rely on for dependable, heartfelt care. The most powerful themes are the steady presence and empathy of caregivers, the proactive coordination and learning mindset of nurses and administrators, and the thoughtful, personal connections that develop over time. Families repeatedly describe Comfort Keepers as a source of reassurance and support during some of the most difficult periods, with particular staff members - Colleen, William, Colleen the caregiver, Roseline, Yzette, Matilde, Garfield, and others - emerging as memorable anchors of trust and warmth. For those seeking in-home care that blends compassion with practical expertise, Comfort Keepers is frequently cast in a deeply positive light, while also staying open to the call for continuous improvement based on feedback from families.

This part of Boynton Beach, Florida offers a convenient and accessible location for senior living with a variety of amenities nearby. There are numerous dining options ranging from casual fast food to Brazilian cuisine, as well as several pharmacies for easy access to medications. The area also features several parks for outdoor recreation and relaxation. Healthcare services are readily available with various physicians' offices and diagnostic centers in close proximity. Public transportation is easily accessible through the nearby Tri-rail station, and entertainment options include a movie theater. Overall, this neighborhood provides a range of resources and activities to support a comfortable and convenient lifestyle for seniors looking to settle in Boynton Beach.

Restaurants

• Banana Boat (0.2 miles)
• Tijuana Flats (2.1 miles)
• Bramer's Brazilian Cuisine (2.1 miles)
• Sonic Drive-In (2.3 miles)
• Chick-Fil-A (2.3 miles)
• Chipotle Mexican Grill (2.4 miles)
• Hurricane Grill & Wings (2.4 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.9 miles)
• My Best Pharmacy (2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• CVS Speciality (2.5 miles)
• Humana Pharmacy (3.1 miles)

Parks

• Ocean Front Park (0.6 miles)
• Ezel H. Community Park (1.5 miles)
• Gulfstream Park (1.5 miles)
• Caloosa Park (2.9 miles)

Cafes

• Panera Bread (0.9 miles)
• Starbucks (3.6 miles)
• The Original Brooklyn Water Bagel Co. (6.1 miles)
• Starbucks (6.3 miles)

Physicians

• Florida Eye Microsurgical Institute (1.7 miles)
• Martha Mercedes Rodriguez (2 miles)
• Imaging Center-Boynton Beach (2 miles)
• Boynton Eye Institute PA (2.4 miles)
• Diagnostic Centers of America (5.2 miles)
• Orthopedics of the Palm Beaches (5.2 miles)
• Florida Allergy & Asthma Assoc (5.3 miles)

Transportation

• Boynton Beach Tri-rail Station (2.2 miles)

Theaters

• Cinemark (2.4 miles)

Hospitals

• Jfk Cath Lab (5.4 miles)
• Jfk Transport (5.5 miles)

Places of Worship

• First Congregational Church of Lake Worth (7.3 miles)