2880 North West 25Th Way, Boca Raton, FL 33434
For more information about senior living options: (844) 490-3973
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The facility is beautiful. The staff are great. A loved one has been there for years. Residents are treated like family. The facility is nice. The care is excellent. It is a good option for private pay or when insurance documentation is not required.
The aides are horrible. They yell at the residents. They do not like when family members visit daily. The thermostat was shut off so the room reached 80 degrees. There were bruises on his nose and left hand. The aides would not tell what happened. The residents were medicated and stayed in their rooms. The owner would not return calls. Havencrest Management does not follow up with insurance requests, so claims are not paid.The collection of firsthand accounts about this care facility reveals a striking contrast in experiences, ranging from deeply troubling allegations of neglect to praise for a welcoming environment. Some families describe a pattern of behavior they found unsafe and distressing, while others felt that their loved ones were treated with warmth and respect. Taken together, the reviews sketch a landscape where quality of care appears to fluctuate dramatically depending on who is on duty and perhaps which unit or moment in time is being observed.
One account stands out for its intensity and specificity. A family member explains that they recently moved their husband out of the facility after what they describe as an ongoing and escalating series of problems. The reviewer accuses the aides of yelling at residents and resenting daily visits from family members, suggesting a hostile or dismissive attitude toward loved ones being present. They depict a troubling pattern in which thermostat settings were manipulated - "every few weeks they would shut the thermostat to the ac so that the temperature in my husband's room was 80 degrees" - which they interpret as deliberate discomfort. The same narrative details visible signs of harm, such as bruises on the husband's nose and left hand, and claims that staff would not disclose any information about the incidents. The residents are described as medicated and confined to their rooms, with aides appearing content to have them sleep throughout the day. The reviewer paints a portrait of staff who are "mean, nasty, lazy and no compassion," unwilling to answer questions or coordinate with the family. The frustration extends to management, with the owner allegedly not returning calls even as questions about the husband's well-being persisted. The reviewer even notes that one aide was barred from approaching the husband due to actions that prompted such a restriction. The closing message is a stark warning: "Do not put your loved ones in this place," followed by a personal reckoning about rising blood pressure from the aggravation of the situation. In short, this account portrays a fragile environment where fear, lack of accountability, and inconsistent communication undermined the safety and well-being of a vulnerable resident.
In contrast to that strongly negative portrayal, another reviewer offers a bright, almost opposite impression. Describing the same kind of setting, this person writes that the facility is "beautiful" and that the staff are "great." The sentiment conveyed is one of continuity and trust: "My loved one has been here for years. We've always been treated like family!" This voice emphasizes stability, warmth, and a sense that the people who live there are cared for with personal attention. The emphasis is on a welcoming atmosphere and consistent, compassionate interactions that make the family feel included and reassured. The tone is markedly more upbeat, suggesting that for some residents and families, the facility functions as a home away from home, where caregivers become familiar and dependable.
Another thread in the reviews centers on a different family experience with the same facility, this time focusing on a loved one who passed away after a month-long stay. The writer describes the setting as a "nice facility" with "excellent care," offering a sense of relief that their relative received dignified attention in a difficult period. Yet even within this largely positive frame, there is a note of concern about administrative processes, specifically regarding the Havencrest Management team. The reviewer laments that management does not follow up with insurance-related requests, leading to unpaid claims - an issue that can create financial and logistical stress for families relying on timely and accurate documentation. The reviewer adds a pragmatic caveat: if a family is private pay or if the insurance requires little documentation, the facility becomes a favorable option. This blend of commendation and caution highlights how operational practices outside direct caregiving - like billing and insurance coordination - can influence perceptions of quality and reliability.
Toward the end, the collection includes two brief lines that appear almost as afterthought notes or initials - "A" and "A." Their minimal content offers little to interpret on its own, but within the larger mosaic of experiences they underscore a key takeaway: even within a single facility, perspectives can diverge dramatically. The same building, the same staff, and the same care environment can feel like a sanctuary to some families and a source of fear and frustration to others. The gap between these experiences invites reflection on how care quality is measured and perceived, and on the importance of consistent staffing, open communication, and accountability.
Taken as a whole, these impressions illustrate the unpredictable nature of long-term care experiences. Positive reviews often hinge on perceived warmth, continuity of staff, and a sense that caregivers treat residents like family. Negative reviews tend to focus on communication gaps, safety concerns, and management responsiveness, with specific accusations about neglect and mistreatment shaping a lasting negative impression. For families evaluating this facility, the message is clear: experiences may vary widely, and it would be prudent to visit multiple times, observe interactions with residents, inquire about staff training and supervision, assess how immediately concerns are addressed, and review the facility's policies on temperature control, incident reporting, and insurance coordination. Only through thorough, on-site engagement can prospective families gauge whether the environment will meet their loved one's needs and their own expectations for safety, dignity, and support.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
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24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Havencrest Alf Of Palm Beach in Boca Raton, FL is a warm and inviting assisted living community that offers exceptional care and a comfortable living environment. Our dedicated staff provides personalized assistance with daily activities such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure all medical needs are met.
Residents of Havencrest Alf Of Palm Beach enjoy a range of amenities including a cozy dining room where delicious meals are served, fully furnished accommodations, and beautiful outdoor spaces to relax and socialize in. Housekeeping services keep the community clean and tidy at all times.
Our community is equipped with Wi-Fi/high-speed internet and telephone services, allowing residents to stay connected with their loved ones. We also offer move-in coordination for a seamless transition into our community.
At Havencrest Alf Of Palm Beach, we understand the importance of proper nutrition, which is why we provide specialized meal preparation services for residents with diabetes or other dietary restrictions.
Engaging activities are scheduled daily for residents to enjoy, promoting social interaction and mental stimulation. For those who wish to explore the surrounding area, there are numerous cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals conveniently located nearby.
Whether your loved one requires long-term care or respite care, Havencrest Alf Of Palm Beach is committed to providing compassionate assistance in a supportive environment.
Havencrest Alf Of Palm Beach is located at 2880 North West 25Th Way, Boca Raton, FL 33434 in Palm Beach County, Florida
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