Glades Pioneer Terrace

Pros

• Monica from the office is attentive and professional.
• Monica and Amanda are amazing staff, very attentive with tenants.
• Monica is friendly and kind-hearted, knowledgeable about her job.
• The office staff, including Monica and Amanda, are very prepared and provide excellent service.
• The place is perfect to live, with great attention to residents and maintenance.
• Monica and Amanda run the place beautifully; the building is well kept and the management team is great.
• The administrative management of the condominium is quite good.
• Residents praise the staff for their dedication and care, making it a wonderful place to live.

Cons

• The property manager Amanda is very unprofessional and uses her position to intimidate the residents.
• The Property Manager Amanda is new, and absolutely unprofessional, rude, nasty, and immature toward the elderly residents.
• Amanda invades the senior citizens' personal space, yelling and screaming in their faces.
• She has threatened to write up tenants for voicing their concerns.
• Her behavior amounts to elder abuse toward the elderly residents.
• She has abused her authority to illegally evict a tenant without following proper procedures.
• During COVID-19, she allegedly insisted a resident should be in a nursing facility.
• The manager turned an elderly man away and told him he wasn't able to eat.
• The reviewer witnessed many illegal things going on in the building, with residents treated like prisoners.
• It is not recommended to bring a family member here until there is new management.
• The maintenance staff is very unreliable.
• Air conditioners consume a lot of power and do not work properly.
• The office did not answer the phone.
• Managers who abuse their authority.

Review

The collection of impressions about this condominium complex paints a picture of a cozy, quiet place that many residents deeply value for its warmth, peaceful atmosphere, and sense of community. Several reviewers describe it as a comfortable home that suits older residents well, highlighting the calm, privacy, and the easygoing life that accompanies a well-kept, resident-focused environment. The building itself is described as aesthetically pleasing and attractive, with some noting that the apartments are comfortable and that the overall vibe is conducive to a tranquil lifestyle. There are repeated mentions of recreational and health-related activities, which contribute to a sense of well-being and ongoing engagement for residents who want to stay active.

A standout feature across many comments is the office staff, especially Monica and Amanda. Monica is frequently praised for her attentiveness, professionalism, and her constant concern for residents' needs. Reviewers describe her as knowledgeable, friendly, and deeply involved in ensuring smooth operations, to the point where several residents suggest promoting her to a managerial role in security or to lead the management team. Amanda receives similar high marks for friendliness and professionalism; she is portrayed as someone who carries a significant portion of the building's day-to-day responsibilities and who earns the appreciation of residents for her responsiveness and prepared approach. The sentiment is that Monica and Amanda form a strong, effective core of the management presence in the building, with many residents expressing gratitude for their dedication and the quality of service they provide.

Alongside Monica and Amanda, Charlisa - the social worker - also earns praise for being approachable and solution-oriented. Reviewers note that Charlisa is a good communicator who helps to resolve problems and support residents. There is a broader sense that the staff team, including Charlisa, contributes to a positive resident experience, with several accounts emphasizing how well the office staff handle inquiries, address concerns, and maintain a respectful, helpful demeanor. The overall impression is that, when the staff are at their best, the building runs smoothly and residents feel cared for.

However, the reviews do not present a uniformly flawless picture. A number of comments raise concerns about maintenance and cleanliness. Some residents report that air conditioners consume a lot of power and do not work properly, which affects comfort and energy efficiency. Cleanliness is another recurrent issue; one reviewer mentions that cleanliness needs to be improved and that there should be more cleaning staff to maintain the common areas and facilities. There are also notes about maintenance staff being unreliable, which adds to a sense of inconsistency in how swiftly and effectively issues are resolved. These points suggest that while the staff and the management team can be excellent, there are operational gaps in maintenance and housekeeping that could impact the resident experience if not addressed.

In stark contrast to the overwhelmingly positive portrayals of Monica, Amanda, and Charlisa, several reviewers recount serious allegations about how some aspects of management operate. A portion of the feedback accuses Amanda of unprofessionalism, intimidation, and inappropriate behavior toward residents. Some accounts describe elderly residents being treated with disrespect, with one person claiming that an elderly man was turned away during a meal or denied basic needs in a way that felt abusive or coercive. Other reviewers allege that managers have abused authority, evicted tenants without proper procedures, or otherwise engaged in actions that seem to contravene proper tenancy practices. These strong claims include accusations of illegal eviction during the COVID era and calls to escalate concerns to HUD. Taken together, these viewpoints introduce a cautionary note: while many residents are deeply appreciative of the office staff, there are persistent concerns and allegations about how some management decisions are executed and how residents' rights and dignity are treated.

Amid these tensions, there are also notes that provide a more measured perspective on governance and the overall character of the community. One reviewer contends that the administrative management of the condominium is quite good, implying that the performance may vary by individual staff member and by department. Another comment hints at a sense of pride in the place and a desire for ongoing improvement rather than wholesale rejection, at times emphasizing the need for more consistent, compassionate treatment of residents and better adherence to proper procedures. There is also a nod to the fact that the complex is a place many would like to call home, with expressions of longing to live there or to see it thrive, suggesting a strong emotional attachment to the community beyond the day-to-day administrative debates.

Beyond the internal dynamics, some reviewers comment on the physical and social environment as a whole. Positive remarks include a well-kept appearance, attractive landscaping - such as shaded areas and trees - and a spacious parking lot, all contributing to a pleasant outdoor experience for residents who enjoy spending time outdoors or sitting outside in a peaceful setting. There is also mention of a supportive social fabric, with residents encouraging others to apply and to participate in the community's activities, reinforcing the sense of belonging and mutual care. A few comments stray into broader political reflections about life elsewhere - an older, more general note about Venezuela and Cuba - reminding readers that residents bring their varied experiences and viewpoints with them, which can color their reflections on community life.

In sum, this condominium presents itself as a nurturing home for many residents, driven by a dedicated office team led by Monica, Amanda, and Charlisa, and reinforced by a community that values quiet living, social engagement, and well-being. The strongest praise centers on the responsiveness, professionalism, and personal kindness of the office staff, who residents feel carry much of the responsibility for creating a supportive living environment. Yet there are clear areas for improvement: maintenance reliability, stronger cleaning and housekeeping support, and careful attention to management practices and procedures to ensure dignity and fairness for all residents. The overall narrative suggests a highly receptive community with great potential for five-star satisfaction if the maintenance and leadership challenges are addressed, and if the concerns about management practices are resolved through clear policies, accountability, and continued emphasis on resident well-being.

Restaurants

• Subway (0.1 miles)
• Popeyes Louisiana Kitchen (0.2 miles)
• Captain D's (0.2 miles)
• Burger King (0.2 miles)
• Taco Bell (0.2 miles)
• Wendy's (0.2 miles)
• McDonald's (0.2 miles)

Pharmacies

• CVS Pharmacy (0.1 miles)
• Winn-Dixie (0.1 miles)
• K & M Drugs (0.7 miles)
• Walgreens (1 miles)
• Circle S Pharmacy (10.3 miles)
• K & M Drugs (16.8 miles)
• Walgreens (17.1 miles)

Physicians

• The Pediatric Center (0.3 miles)
• My Doctor PA (0.3 miles)
• Dr Martin T. Harland, DO (0.3 miles)
• Caring Hearts Family Medical Center (0.8 miles)
• Palm Glades Rural Health Associates PA (0.8 miles)
• MyMD Plus (0.9 miles)
• Metcare Everglades (1.2 miles)

Hospitals

• Regional Cancer Center (0.3 miles)
• Glades General Hospital (0.4 miles)
• Lakeside Medical Center (3.5 miles)
• Florida Correctional Facility Belle Glade (4.4 miles)
• Hrmc Foundation (17.5 miles)

Places of Worship

• Saint John First Baptist Church (0.5 miles)
• Church of the Lord Jesus Christ of the Apostolic Faith (0.5 miles)
• Miracle By Faith Development Corporation (0.7 miles)
• Mount Zion Ame Church (0.8 miles)
• Iglesia De Dios Pentecostal M I (0.8 miles)
• Lutheran Ministries of Fla (0.8 miles)
• Glade Life Center (0.8 miles)

Parks

• Pioneer Park Aquatic Center (0.6 miles)
• John Stretch park (6.8 miles)
• Sugarland Park (16.4 miles)
• Sweetest Town Playground (17.1 miles)
• Sikes Park (17.4 miles)
• Ridge Park (17.4 miles)

Transportation

• U-Haul Neighborhood Dealer (0.6 miles)
• U-Haul Neighborhood Dealer (0.7 miles)
• Avis Rent A Car (8 miles)
• Palm Beach County Glades Airport (PHK) (8 miles)
• U-Haul Neighborhood Dealer (13.3 miles)
• U-Haul Neighborhood Dealer (16.8 miles)
• South Central Florida Express (16.8 miles)

Cafes

• Meli's Seafood Cafe (16.4 miles)
• Cafe Tropical (16.9 miles)