Adventist Home Care Svc

Pros

• The staff on the Azalea wing are all extraordinary professionals.
• Felicia, the Social Services Director, made the transition seamless with regard to doctors' visits, insurance documentation, and follow-ups.
• Janet, the Front Desk Receptionist, was extremely friendly and always helpful.
• The Transitional Care Coordinator went above and beyond to ensure the admission went smoothly.
• The staff at Solaris truly care and radiate warmth in their smiles and interactions.
• North Campus is a great place with awesome staff, a clean, caring, and compassionate facility.
• Nurse Judy was exceptional at providing all the information needed.
• Nurse Karen was the best, very nice and answered all questions.

Cons

• They criticized the walk-in clinic, saying appointment times mean nothing and calling the clinic's management ridiculous.
• They reported a patient was left in bed for 23 hours a day and eventually developed a UTI and toxic shock.
• They noted that one hearing aid was lost.
• They described Solaris Healthcare Apopka's customer service as unresponsive with high staff turnover.
• They called AdventHealth the worst for a COVID test, citing a six-hour wait, a rude attitude, and no social distancing.
• They stated they would not have given a one-star rating, but the app wouldn't let them.

Review

The collection of experiences from the Apopka-area facilities paints a complex picture: places that are capable of extraordinary kindness and patient-centered care, alongside moments of frustration with administration, wait times, and communication. Some reviewers describe the clinics as walk-in oriented and time-pressed, where appointment times feel more ceremonial than meaningful, and where systemic bottlenecks can make even routine visits feel burdensome. One account recalls a patient who spent 23 hours in bed and developed a UTI while waiting for care, and another recounts a negative impression of wait times and perceived rudeness during a COVID-19 test. These comments underscore a recurring tension: the emotional and physical toll of illness on patients and families can be amplified when the flow of administrative and clinical processes clamps down on the human side of care.

Yet, within the same ecosystem, there is a starkly different chorus praising the people who work there. Solaris Healthcare Apopka emerges repeatedly as a place where individual staff members leave a lasting, positive impression. Families sing the praises of Garth, who provided attentive rehab support, Susie the wound nurse who walked with a patient through months of recovery, and Ophelia, the morning CNA whose long career in caregiving shines through in her compassionate approach. Felicia, the Social Services Director, is heralded for guiding a complex transition - moving a loved one to Arizona - with meticulous attention to medical visits, insurance, and home adaptations. Janet, the front desk receptionist, is remembered as a bright, caring, and dependable first point of contact whose warmth could be felt even at a distance. The Azalea wing, along with the housekeeping team, is described as populated by extraordinarily professional and kind individuals, making the facility feel like a place where human warmth is as important as clinical skill.

The human impact of this care goes beyond episodic praise. One speaker, a Nursing Home Administrator, describes their biological mother's care starting in 2019 and through a 2021 stroke, noting that there was nothing negative to say about the staff's kindness, compassion, and dedication. This reviewer emphasizes that the staff's demeanor and attentiveness made a tangible difference in a moment of immense vulnerability, underscoring that the real measure of a facility often lies in the everyday acts of empathy demonstrated by nurses, therapists, and support staff. For this reviewer, the care they observed embodied the best of what it means to be dedicated to the well-being of residents, and they express deep gratitude for the consistent, human-centered approach they witnessed.

Not all feedback centers on care quality alone; some reviews point to administrative and customer-service challenges that can sour otherwise positive experiences. A reviewer expresses frustration with Solaris Healthcare Apopka's payment-related communication, citing unresponsiveness and high staff turnover as a source of dissatisfaction. The sentiment is clear: even when clinical care is strong, inconsistent administrative follow-through can undermine trust and create a frustrating user experience. The contrast within the same facility - where other reviewers celebrate the care team's empathy and competence - highlights how different facets of the patient journey can diverge in quality and consistency.

Despite these administrative bumps, there are continued affirmations of excellent care in ongoing patient scenarios. One reviewer's mother is currently a Solaris patient and the overall experience is described as extremely positive, with a Transitional Care Coordinator who ensured admissions ran smoothly and a broad team that remains friendly, welcoming, and attentive. The reviewer emphasizes the peace of mind that comes from knowing a patient is in capable hands, noting how staff across physicians, nurses, therapists, administration, nurse technicians, and housekeeping collectively contribute to a sense of safety and care that extends beyond medical treatment. This ongoing narrative reinforces the belief that a well-functioning team can create an atmosphere where families feel supported and trust the facility to handle complex health needs.

The positive voices aren't limited to Solaris alone. North Campus is described as a great place with awesome, caring staff who treat residents with compassion. Other reviews repeatedly commend the facility's staff for their genuine concern for loved ones, with phrases like "excellent, compassionate staff members who care about my loved ones as much as I do." A visitor recounts an in-person experience where the staff were inviting from the moment they arrived, with a nurse named Judy standing out for providing thorough, informative support to help a job-related visit go smoothly. Together, these accounts build a portrait of a facility culture that many families find deeply reassuring: staff who are not only clinically capable but also warmly engaged with patients and their families.

Finally, there are unmistakable reminders of the emotional volatility that accompanies health crises. A critique of AdventHealth's overall experience mentions a patient-facing environment that can feel unwelcoming when waits stretch to several hours, even with a sparse queue, and when social distancing appears inconsistent. Yet within AdventHealth, individual staff members - like Nurse Karen - emerge as bright spots, with positive notes about her responsiveness and the clarity of information she provided. These micro-stories remind us that the quality of care often hinges on the day-to-day interactions between patients and specific caregivers who bring competence, patience, and empathy to challenging circumstances.

In sum, the pool of reviews reflects a spectrum of experiences across AdventHealth and Solaris facilities in the Apopka area. There are powerful testaments to compassionate, person-centered care delivered by dedicated nurses, therapists, social workers, and support staff whose kindness and professionalism can restore dignity and hope even in difficult times. At the same time, there are candid concerns about administrative friction, appointment logistics, and communication gaps that can impede the patient journey. Taken together, the narratives celebrate the profound impact of compassionate caregivers while calling attention to the ongoing need for reliable, patient-focused administration to match the excellence some staff demonstrate in clinical care.

This part of Apopka, Florida offers a variety of amenities and services that cater to the needs of seniors looking for a convenient and comfortable lifestyle. With multiple theaters, restaurants, cafes, and parks within close proximity, there are plenty of opportunities for entertainment and relaxation. Additionally, there are several pharmacies and physicians' offices nearby, providing easy access to healthcare services. The presence of AdventHealth Apopka hospital ensures that residents have quality medical care readily available. The Orlando Country Airport and Altamonte Springs SunRail Station offer convenient transportation options for those looking to travel or visit loved ones. Overall, this area provides a well-rounded environment that can meet the needs of seniors looking for an active and engaging community to call home.

Theaters

• Regal Wekiva Riverwalk (1.3 miles)
• AMC Altamonte Mall 18 (6.3 miles)
• Regal Winter Park Village & RPX (9.5 miles)

Restaurants

• Chipotle Mexican Grill (1.4 miles)
• McDonald's (1.9 miles)
• Beef 'o' Brady's (2 miles)
• McDonald's (2 miles)
• Chick-Fil-A (2.2 miles)
• Wekiva Island (2.7 miles)
• Chili's Grill & Bar (3.5 miles)

Parks

• Wekiwa Springs State Park (1.8 miles)
• Kelly Park (4.8 miles)
• Lake Apopka Wildlife Drive (4.8 miles)
• Cranes Roost Park (6.2 miles)
• Sylvan Lake Park (9.5 miles)

Pharmacies

• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Winn-Dixie (3.4 miles)
• Winn-Dixie (4.1 miles)
• CVS Pharmacy (4.2 miles)
• CVS Pharmacy (4.4 miles)
• CVS Pharmacy (4.7 miles)

Physicians

• Hunt Club Pediatrics (2.3 miles)
• Orlando Heart Specialists (5.1 miles)
• Cabrera, Alicia Neurology of Central Florida (5.3 miles)
• Longwood Family Health (5.6 miles)
• RDV Sportsplex Pediatrics (6.2 miles)
• Florida Eye Clinic (7 miles)
• Altamonte Family Practice (7.4 miles)

Hospitals

• AdventHealth Apopka (2.3 miles)
• Adventist Health System (5.3 miles)
• Florida Hospital Altamonte (7 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.4 miles)
• Starbucks (6.4 miles)
• Starbucks (9 miles)
• Starbucks (9.6 miles)
• The Glass Knife (9.7 miles)

Places of Worship

• Orlando Filipino Seventh-Day Adventist Church (3.3 miles)
• Grace Pointe Church (4.1 miles)
• Oak Level Baptist Church (7.2 miles)

Transportation

• Orlando Country Airport (X04) (6.1 miles)
• Altamonte Springs SunRail Station (7.8 miles)