Synergy HomeCare of Middletown, DE

Pros

• Catherine Perez from Synergy Home Care provides care, sympathy, humor, and love to clients.
• She is consistently reliable and punctual and always seeks to improve her clients' situations.
• Her impact on families' lives has been immeasurable.
• Bill and Cristy, the owners, are dedicated to the care of clients and staff.
• The staff at Synergy Home Care Middletown, Delaware, have performed exceptionally well.
• Serena is an amazing weekly aide who brings warmth and calm to her clients.
• Peter is an amazing weekend aide who cooks meals and assists with tasks.
• Clarissa is an amazing caregiver who takes initiative and provides proactive, attentive care.
• Khalia is kind, caring, and knowledgeable, knowing when to assist and when to allow independence.
• The office team and leadership provide excellent, knowledgeable, and helpful support.

Review

Synergy HomeCare of Middletown, DE has earned acclaim from families across a wide spectrum of needs, from routine daily care to complex situations involving dementia, hospice, and medical equipment management. The common thread running through these stories is a deep sense of reliability, empathy, and a hands?on leadership style from the people who run the agency. Bill and Cristy (the owners) are repeatedly praised for their accessibility, responsiveness, and their willingness to go above and beyond to keep clients and their families supported. The overall impression is that this is a company that treats clients like family, and treats staff with the same care and respect they show to clients.

One caregiver who stands out in many accounts is Catherine Perez, whose work with a father?in?law facing hearing loss and communication challenges is described as a godsend. Families highlight her care, sympathy, humor, and love, noting that she not only tends to basic needs but also brings comfort and a sense of normalcy to difficult moments. Her reliability and punctuality are consistently emphasized, and her ability to understand and address needs with compassion has left a lasting impact on those she supports. The sentiment across reviews is that Catherine's approach embodies the level of attentiveness that Synergy promises.

Another recurring theme is the sense of personal fulfillment and pride that employees feel about working for Synergy. One team member notes that after a year with the company, the experience has been overwhelmingly positive, describing it as a pleasure and a blessing to care for clients and to work under the owners' high standards. This perspective reinforces the impression that Synergy is not just a workforce for hire but a purpose?driven organization that values its staff and, by extension, the quality of care delivered to families.

The Middletown stories often center on extraordinary measures taken to meet urgent needs. In a standout example, Bill, the owner, rearranged his entire day to perform an evaluation after a call to assist a cousin with rapidly progressing dementia and his wife, who also had medical issues. Within hours, someone was on site to begin care, and by Friday evening the team expanded to cover a weekend when needed. The account describes ongoing communication, flexible scheduling, and a willingness to drive longer distances to ensure continuity of care. Names like Vickie and Peter appear as dedicated aides who contributed to a life?changing level of support for two people who were previously overwhelmed. The gratitude expressed - "they have saved their lives" - speaks to the depth of trust families place in the agency during critical moments.

Caregiver relationships are celebrated in multiple testimonials, with Serena and Namisa highlighted for their loving, diligent care of a grandfather on hospice who responds to hymns and comforting routines. Clarissa is praised as simply amazing - an example of a caregiver who can manage caregiving alongside her own responsibilities, anticipating needs and staying proactive with little direction. Families describe her as present "100%" and compare the impact to sending an angel, underscoring how the right caregiver can transform the day?to?day experience of caring for a loved one.

Customer service is repeatedly singled out as a top priority at Synergy. One reviewer notes that Cristy goes above and beyond to provide individualized support, while a caregiver named Nia earns affection from clients and their families for her TLC and the way she makes life sweeter for them. The consistency of positive impressions from clients' children and spouses alike reinforces the sense that the office team - especially Christy and Bill - remains approachable, helpful, and deeply invested in matching the right caregiver to each household's unique rhythm and needs.

Longstanding relationships with the owners are described with warmth and respect. Several testimonials comment on how pleasant it is to work with Bill, who is praised for excellent customer service, and with Kristy (often spelled Cristy in some reviews), whose leadership and kindness are repeatedly acknowledged. The sense is that this is a company where leadership is accessible, supportive, and deeply involved in ensuring that care plans fit families rather than forcing one?size?fits?all solutions. Their commitment to going "above and beyond" is a familiar refrain.

Individual caregiver stories about matching and reliability further illustrate the agency's strengths. Khalia's ongoing involvement since mid?June, helping with walking, feeding, appointment transport, and light housekeeping, is cited as a model of how a single caregiver can adapt to a client's evolving needs over time. The praise extends to the agency's process of careful matching, which is described as a way to ensure a harmonious home environment and positive experiences for both clients and caregivers. There is even explicit appreciation for the willingness to train new employees to maintain high standards, a sign of an organization that values consistency and quality of care.

Taken together, these testimonials paint a portrait of Synergy HomeCare of Middletown as more than a service provider - it is portrayed as a family?oriented, highly responsive, and deeply reliable partner for people at every stage of care. Families repeatedly express gratitude for the flexibility to handle urgent last?minute requests, for the care teams who "treat my loved one as if they were their own," and for leaders who are not afraid to roll up their sleeves to ensure care is delivered on time and with the utmost compassion. The overarching message is clear: Synergy is considered a blessing by the families they serve, a trusted ally for caregivers and patients alike, and a company dedicated to maintaining the dignity, comfort, and happiness of those in their care.

This area of Middletown, Delaware, is a bustling suburban community with convenient access to various amenities. There are several pharmacies located within a few miles, ensuring easy access to healthcare services. Additionally, there are reputable physicians and hospitals nearby for medical care needs. The dining options in the area range from fast food chains to Asian fusion cuisine, providing a variety of choices for residents. For coffee enthusiasts, there are multiple Starbucks locations within close proximity. Transportation options include Summit Airport for those who may need to travel by air. The area also offers entertainment options such as movie theaters and parks for recreational activities. Overall, this part of Middletown provides a mix of healthcare services, dining options, and entertainment venues that cater to the needs of seniors looking for a vibrant community to call home.

Pharmacies

• Walgreens (2 miles)
• Super Giant 388 (2.4 miles)
• Giant Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Living Well Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Savon Pharmacy (2.8 miles)

Physicians

• First State Family Practice (2.2 miles)
• Perscky, Katherine Dr - Delaware Orthopaedic Specialists (2.3 miles)
• Case Family Practice (2.3 miles)
• First State Family Practice (2.6 miles)
• Vaidyanathan, Chitra Nemours Dupont Pediatrics Middletown (2.6 miles)
• Dedicated to Women ObGyn (3 miles)
• Center For Pediatric & Adolescent Med (3 miles)

Hospitals

• Union Hospital (2.2 miles)
• Dupont Hospital for Children-Pediatric Practices (2.6 miles)
• Newark Local STD Testing (8.3 miles)
• The Wound Care Center at Union Hospital (11.4 miles)

Restaurants

• Hardee's (2.5 miles)
• Cantwell's Tavern (2.9 miles)
• Burger King (2.9 miles)
• Taco Bell (3.4 miles)
• McDonald's (3.4 miles)
• Toba Asian Fusion Cuisine (3.4 miles)
• Waffle House (3.7 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.7 miles)
• Metro Diner (4.3 miles)
• Starbucks (8.4 miles)
• Starbucks (10.2 miles)
• Starbucks (10.9 miles)

Transportation

• Summit Airport (2.8 miles)

Theaters

• Westown Movies (4.1 miles)
• Regal Peoples Plaza (8.6 miles)

Parks

• Townsend Park (6.5 miles)
• Glasgow Park Playground (8.6 miles)
• Glasgow Park (8.7 miles)